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Client Script for Incident Management

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sumithra suresh
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2 views1 page

Client Script for Incident Management

Uploaded by

sumithra suresh
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Client Script

OnLoad Tasks
1. When the Incident form loads, set the State field to New.

2. When a new Incident form opens, display a message at the top of the form:
“Please fill all mandatory fields before submitting.”

3. On form load, make the Assignment Group field read-only.

4. When a new Change Request form opens, automatically set Risk = High.

OnChange Tasks
1. In the Incident form, when the Category = Software, set **Priority = 2 (High)*.

2. When the Urgency field changes to 1 (High), automatically set Impact = 1 (High).

3. In the Incident form, if Category = Hardware, make the Configuration Item


(cmdb_ci) field visible; otherwise hide it.

4. When the Short Description field is updated, show a field message:


“Thanks for providing the details.”

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