Dr. R. N.

Tiwari

Humanities

Module-1
Professional Communication and Soft- Skills – Year: 2021-
22
Semester: I/ II

Professional Communication and Soft -Skills

Course Code: 21ECS118 L:T:P:J: 1:1:1:0 CIE Marks: 50

Credit: 2 SEE Marks: 50

Hours: 25 SEE Duration: 03 Hours

Pre-Requisites: Basics of Grammar learnt in PUC –Parts of Speech.

Assessment Test
Course Learning Objectives: The students will be able to

1 To acquire essential language skills: Listening, Speaking, Reading and

Writing

2 To enhance English pronunciation, vocabulary, and language proficiency

3 To build competency and acquire language skills that meet global standard
 Module-1: Introduction to Communicative English RBT HRS

Pre-requisite: 1,2,3 T 4/ L1
Basics of Grammar learnt in PUC –Parts of Speech.
Assessment Test
Teaching component:
Fundamentals of Communicative English; Barriers in
Communication
Interpersonal Communication, and how to improve it, Process
of Communication, Types of communication: Verbal and Non-
Verbal Communication,
Grammar Focus: Parts of Speech Revision
Lab: 1 hour
Activity
Self-study component/Case study: Software
 Fundamentals of Communicative English
▪ Formal and Dynamic Interactive Process of: Thoughts, Ideas, Facts, Feelings
and even Values

▪ Technical Message

▪ Derived from a Latin word ‘communis’ or ‘communico’ and Greek word

‘communicare’, meaning share

▪ Can be expressed in written and oral forms

▪ Formal Communication/ Technical Content/ Set Pattern/ Specific Audience/

Professional/ Impersonal
Main Tools:
. Language
. Script
. Body Language
. Drawings/ Paintings/ Sculpture/ Visual Art/
Dress/ Throw of Voice/ Tonal Quality / Environment/ Silence

Significance:
. Academic
. Professional

Purpose:
. Disseminate information in oral and written forms
. Serve authentic, correct, precise, relevant, systematic and balanced information
Difference between General and Technical Communication…

General Communication
Technical Communication
. Contains a general message
. Contains a technical message
. Informal in style and approach
. Mostly formal
. No set pattern of communication
. Follows a set pattern
. Mostly oral
. Both oral and written
. Not always for a specific audience
. Always for a specific audience
. Does not have technical vocabulary or
. Frequent use of jargon ,
graphics etc.
graphics etc.
 Barriers in Communication
Barriers are obstacles in receiving and understanding messages. So, they hinder smooth
communication.

Types of Barriers:

Verbal Barriers: They are associated with voicing effects such as loud or low voice,
verbal attack, jargon, slang, passive vocabulary, language difference and foreign accent,
etc.

Non-Verbal Barriers:
They are unwritten and unspoken messages such as cultural difference, improper eye-
contact, unpleasing countenance, rolling eyes, making faces, deliberate deception,
slouching, bad postures, gestures made with exasperation and imbalanced mind. So, they
disturb smooth communication.
● Lack of Proper Planning:
Leads to miscommunication and misunderstanding. So, proper care of words,
sentence construction, impeccable timings, polite expression, good throw of voice, etc. can
make it better.

● Semantic Barriers:
Use of different meanings of words and other symbols used in communication.
This leads to confusion. Figures, language, words,, complex and unfamiliar expressions,
jargon and technical language fall in this category. So, proper care is required.

Example: I craned up my neck to watch the program in a better way.

The bird sanctuary is full of cranes.
The builder used a crane to lift heavy blogs.
● Language Barriers:
Use of passive vocabulary and inappropriate words become barriers in communication. So,
active vocabulary and appropriate words will wipe off such barriers. A few culture specific
words and expressions also become barriers in communication.

Example: Airplane in UK and aeroplane in USA, etc.

● Improper Encoded or Decoded Messages:

Sending correct message is essential, failing which it will be decoded wrongly. In turn,
there will be confusion. So, the message shouldn’t be ambiguous.

● Perceptional Differences:
It happens because everyone has his/her own perception and point of view. So,
meticulousness in sending messages is essential.
Mechanical Barriers:
They are technical sources of interference in the communication process.
Examples: Noise through machines or instruments or absence of sound, interruption or
power failure, etc.

Psychological or Emotional Barriers:

They are due to lack of interest, attitude, emotion and status consciousness, etc.
Example: Lack of attention, poor retention, distrust, early and premature evolution,
cultural sensitivities, gender difference, level of language, filtering information, perception
and poor self-esteem.

Listening Barriers:
It requires attention, focus and patience. We respond through eye-contact, nodding of head
or body postures.
Example: A situation of class where teaching- learning takes place.
The tendency of ‘know it all’ must be shunned. This is called ‘pan sophist ’
● Physical Barriers: They are natural environmental and infrastructural barriers.
Example: Outdated instruments, tools, fax, courier, information overload, etc.

● Organizational Barriers:
They are related to organizational goals, structures, culture, regulations and structure
complexities, etc.

Physiological Barriers:
They are deafness, hearing impairment, blindness, vision impairment, speech and memory
issues, etc.
 Interpersonal Communication
Different Types of Interpersonal Communication Skills are:

Verbal Communication

Verbal Communication has a voicing effect. It can either be oral or written. The oral may
be face-to-face or telephonic. It may also be speeches, lectures, debates, discussions,
conferences and seminars, etc.
Types of Verbal Communication

There are four types:

-Interpersonal Communication: One -to- one

-Intrapersonal Communication: Restricted to self or self- talk
-Extra personal Communication: Between human beings and Non-human entities
-Small Group Communication: Small Group
-Public Communication: Large gathering
 Non-Verbal Communication

We know that communication is transferring information from one person to the other
person through verbal or non-verbal ways.

The Verbal Communication has voicing effects, but the Non-Verbal Communication covers
body language, gesture and many other things as well.

Since the communication gives the learners a wide window of opportunities in practical and
professional life, it has to be mastered well for success in life.

Non-verbal Communication hasn’t got a voicing effect. It has no words, only body
language and gestures.

It has Kinesics, Oculesics, Proxemics, Chronemics, Haptics, Chromatics, Artifacts and

Olfactics (Pheromes)
 Kinesics
➢ Kinesics deals with sub-conscious gestures and body movements such as postures,
gestures and eye movements.

➢ The study of the body movements is known as Kinesiology.

 Oculesics
➢ Oculesics is the branch of Kinesics.

➢ Oculesics is the study of eye-movement, eye-behaviour, gaze and eye related non-
verbal communication skills.
 PROXEMICS
Proxemics deals with the study of ‘space’, used by us and its effects on communication,
behaviour and interaction in the society
 CHRONEMICS
➢ Chronemics deals with the ‘Time Management’ in communication.

➢ In order to make communication meaningful, it is important to learn ‘how to take

turns’ while communicating with others because communication is a two-way
process.
 CHROMATICS
Chromatics deals with colour or phenomenon or sensation.
 Haptics
Haptics deals with the ‘sense of touch’. It is quite prominent in animals too.
 ARTIFACTS
Artifacts are the objects made by human beings, related to cultural or historical
interests.
 OLFACTICS or PHEROMES
➢ Olfactics is called chemical communication.

➢ Olfactics is related to the smell or scent of the body etc.

 How to Improve Interpersonal Communication Skills

● Receive feedback politely and implement them in letter and spirit

● Use language couched with courtesy

● Avoid talking over people and completing their sentences

● Maintain proper eye-contact

● Display positive and appending body language

● Respect other’s thoughts, opinions, feelings and sentiments

● Avoid unnecessary conversation fillers like Ums, Uhs, aaa, ohh, hmm etc. Use only
back channels by making sounds in agreement along with nodding head decently in
agreement

● Think before you speak

● Shake head firmly

● Be confident of your ideas and keep the company of good speakers.

Listening Skills: Listening others carefully and interpreting both the verbal and non-verbal
messages appropriately
The other aspects are: Emotional Intelligence, Teamwork, Negotiation/ Persuasion/
Influencing Skills, Conflict Resolution and Mediation and Problem Solving and Decision
Making.
Process of Communication
 Types of communication
Communication

A. Types B. Flow C. Styles D. Means E. Kinds

* Extra personal * Vertical * Passive * Linguistic * Verbal

* Intrapersonal -> Upward * Aggressive * Paralinguistic -> Oral

* Interpersonal -> Downward * Passive-Aggressive * Extralinguistic -> Written

* Organizational * Horizontal *Assertive * Non-Verbal

-> Internal * Diagonal/Crosswise -> Kinesics

-> External * Spiral -> Proxemics

-> Personal -> Chronemics

* Mass/Media
 Styles in Technical Communication
In Technical Communication, good and appropriate styles are preferred. So, it is important
to know the styles and their characteristics:

Passive Communication:
The individual is inexpressive. Generally, agrees with opposing opinions.

Characteristics:
● Doesn’t respond overly in anger in different situations
● Allows grievances and annoyances to mount
● Becomes explosive when situation go beyond tolerance
● Allows bullying or domineering people to rule them
● Prefers to remain subservient in fear of rejection
● Exhibits poor eye contact and slumped body posture
Aggressive Communication: The individual violates the rights of others in anger.
Characteristics:
● Speaks verbally or becomes physically abusive
● Self-centered, impulsive, hostile, defensive and self- defeating
● Possesses overbearing and intimating posture

Passive-Aggressive Communication: The individual shows bitterness at other’s request.

Characteristics:
● Intentional delays and deliberate mistakes
● Cynical, pessimistic or aggressive demeanor
● Frequent complainer
● Mutters, instead of confronting the person
 Assertive Communication: The individual clearly expresses his feelings and firmly
advocates his rights and needs, without violating the rights of others.

Characteristics:
● Expresses things clearly, appropriately and respectfully
● Listens well without interruption
● Possesses self -control, maintains good eye-contact, speaks in calm and clear tone of
voice, has relaxed posture, feels connected with others, has controlled behavior and so
stands up for his rights and doesn’t allow others to abuse or manipulate.
Interpersonal Communication: Occurs between two or more persons.

Intrapersonal Communication: Occurs in the mind of the individuals.

Extra personal Communication: Occurs between human beings and non-human entities.

Oral Communication: It is a verbal communication.

Written Communication: Writing memos , reports, letters, e-mail, etc.

Media Communication: Related to mass- media such as journalism, T.V. Door darshan,
etc.
 Parts of Speech
We know that sentences are made of words and words are divided into various kinds. We
call them The Parts of Speech, looking at their roles in the sentence. They are eight in
number such as Noun, Pronoun, Adjective, Verb, Adverb, Preposition, Conjunction,
Interjection.

Noun:

It tells us about a person, place or thing. They also show actions, qualities or states.
Example: 1. Ashoka was a great king.
2. Bengaluru is a big city.
3. The rose looks beautiful.
Kinds of Nouns: There are many kinds. They are:
Proper Nouns: They tell us about a particular person, place or thing such as: Ashoka,
Bengaluru, Rose etc.

Common Nouns: They tell us about a common person, place or thing such as student, park
and garden etc.

Collective Nouns: They tell us about a number of persons or things taken together such as
a group of students, a fleet of ships etc.

Material Nouns: They tell us about a substance of which something is made such as glass,
chalk, thread.

Abstract Nouns: They tell us about some Quality, State and Action such as:
● Quality: goodness, kindness
● State: sickness, youth
● Action: laughter, revenge
Countable Nouns: They can be counted. We may use ‘a’ or ‘an’ before them such as:
a pen,
an apple etc. In case of numbers, we may use ‘How many?’ to know the answer.
Example: One book, Two books

Uncountable Nouns: They can’t be counted. We may not use ‘a’ or ‘an’ before them.
They can
either be weighed or measured such as: sugar and milk. They can’t be made plural.

Special Cases: [Link] some nouns do not have plural forms, they are used as
plurals.
○ Example: The police are…, The cattle are…, The clergy are…, The military
are.... etc.
■ 2. A few nouns look plural but are used in singulars.
○ Example: No news is good news. Billiards is an interesting game.
■ 3. Some nouns go together but they take singular verb.
○ Example: Bread and butter is…, Cheese and wine is…,
Considering them separate things, we use plural verbs.
Example: Fish and chips are considered nutritious.
PRONOUN:
A Pronoun is a word, used in place of a noun.

Kinds of PRONOUNS: They are:

Personal Pronouns: They denote some persons, things and animals. They are used for
three persons namely:
● 1st Person Pronouns: I, Me, My, Mine, We, Us, Our, Ours
● 2nd Person Pronouns: You, Your
● 3rd Person Pronouns: He, She, It, They, Them, Their, and It. ‘It is used for animals and
things.

Interrogative Pronouns: They ask questions.

● Example: who, which, whose, whom, what
● ‘What’ is used for things and ‘that’ is used for things and persons both.

Relative Pronoun: They join two sentences. They keep relation with the nouns that came
before them and so are called antecedents.
Example: who, which, whose, whom, what, that
Distributive Pronouns: They indicate both persons and things.
● Example: either, neither, none, each, any

Demonstrative Pronouns: They indicate nouns.

● Example: this, that, these, those

Indefinite Pronouns: They do not indicate any particular person or thing.

● Example: one, none, some, many, somebody, anybody, nobody, other, all, few etc.

Reflexive Pronouns: They affect subjects.

● Example: myself, himself, herself etc.

Reciprocal Pronouns: They are formed by two pronouns and keep mutual relationship
between them.
● Example: each other, one another

Emphatic Pronouns: They put emphasis. They are formed by using ‘self’ and ‘selves’.
Example:
Myself, Themselves etc.
ADJECTIVE:

An Adjective is that which adds something to the meaning of Noun or

Pronoun.
● Example: The book is heavy.
The glass is large.

When Adjective is used before a Noun, it is called ‘attributive’ use. When it

is used after a Verb as a part of the predicate, it is called ‘predicative’ use.
● Example: The brave boy was honored.
It is a Sunny day.
Kinds of ADJECTIVES

Adjectives of Quality: They show quality of a person or thing. They can be identified by
asking a question ‘of what kind?’
● Example: Rajat is a clever boy.
Ranjita is quite strong.
The Adjective formed from proper nouns are called Adjective of Quality.
● Example: Indian Perfumes
Japanese Ikabana
Adjectives of Quantity: They show quantity. They can be identified by asking a question
‘how much?’
● Example: I have some milk.
He has enough food.
Adjectives of Number: They show numbers. They can be identified by asking a question
‘how many?’
● Example: There are sixty students in the class.
I have one dozen bananas.
Demonstrative Adjectives: They point out particular person or thing. They can
be identified by asking a question with ‘which?’
● Example: This girl is courageous.
That boy is coward.

Interrogative Adjectives: They are used with nouns to ask question as,
● Example: Whose pen is this?
○ Which road does it lead to?

Emphasizing Adjectives: They lay emphasis: as,

Example: He is the brave man who killed the tiger.

Exclamatory Adjectives: They show surprise.

● Example: What an idea!
What a piece of work man is!
Adjectives used as Nouns

➢ A few Adjectives preceded by ‘the’ are used as nouns in plural sense. Here, they show
a class of person:
● Example: The rich do not care for the poor.

➢ A few Adjectives preceded by ‘the’ show some abstract quality:

● Example: The future is unknown to us.

➢ Some Adjectives become Nouns and so they can be used as singular and plural as well.
● Example: Senior, Junior, Superior, Interior
Seniors, Juniors, Superiors, Interiors, etc.
Verbs
A Verb is used to say something about a person, place or thing. It is also called a word of
action.
Types of Verbs: Verbs are of different types:
1. Intransitive Verb: It clears meaning of a sentence, without using an object after the verb.
● Example: Birds fly. The boy plays. She laughs.
In Intransitive Verb, using ‘what’ or ‘whom’ with verb, we ask questions but do not get
meaning.

2. Transitive Verb: It clears meaning of a sentence by using an object with the verb.
● Example: Nalini sings a song. They play cricket. I love my family.
In Transitive Verb, using ‘what’or‘whom’ with verb, we ask questions and get some
meaning.
Remember! Sometimes, Transitive Verb has two objects: Miss Mary teaches us English. I
gave you a book.
Sometimes, Transitive Verb has an object and complement. He called me silly. Here, ‘me’
is an object and ‘silly’ is a complement.
3. Linking Verb or Verb of Incomplete Predication: When a verb requires a complement
to complete the meaning, it is called A Verb of Incomplete Predication or Linking Verb.
She looks happy. Here, ‘looks’ is verb and ‘happy’ is a complement.

4. Auxiliary or Helping Verb: It is a verb that assists the main verb in making a sense.
Example: Be, Have and Do.
● ‘Be’ form: Is- was- been, Am- was- been, Are-were-been.
● Have Form: Has- have - had
● ‘Do’ Form: Do-does-did
● The other forms are will- would, shall-should, can-could, may- might, etc.

5. Finite Verb: It shows time. It is limited by number, person, and gender of the subject.
He coughs. They write letters.

6. Non-Finite Verb: It does not show time. It is not limited by number, person, and gender
of the subject.
He tries to smile. They try to sing.
ADVERB
Adverb adds something to the meaning of a verb. It modifies a verb, an adjective, a
prepositional phrase, a sentence, a conjunction and adverb itself.
● For Example: Verb: She sang well.
Adjective: He was awfully tired.
Prepositional Phrase: You are entirely in the wrong.
Sentence: Fortunately, I bagged the first prize.
Conjunction: He comes only when my parents are present.
Other Adverb: We will come very soon.

The following sentences will show how Adverbs affect the meaning of a sentence.
● For Example: Kiran has left. Kiran has just left.
I have finished the work. I have nearly, finished the work.
Kinds of Adverb

Adverb is of different kinds:

1. Simple Adverb: Modify words.

a. Adverbs of Time: show 'when':

Now, then, before, soon, tomorrow, already etc.
● For Example: I am now in my office.
I have already spoken to my family members.

b. Adverbs of Place: show ‘where'

Here, there, everywhere, out etc.
● For Example: My wife has come here.
My friend looked for me everywhere.
c. Adverbs of Manner: show 'how' and 'in what manner'
● well, badly, thus, so etc.
● For Example: He took the milk slowly.
He punished him badly.

d. Adverbs of Frequency: show ‘how often’

● Once, twice, sometimes, seldom etc.
● For Example: My friend came to me once.
I have met him thrice.

e. Adverbs of Degree of Quantity: show 'how much'/'to what extent'/'in what degree'/
● Wholly, very, much, quite, rather, extent, almost etc.
● For Example: The milk is very hot.
The weather is very pleasant.
f. Adverbs of Reason: 'therefore', 'likewise' etc.
For Example: He was therefore, absent from school.
● He is hence, absent from school.

g. Adverbs of Affirmation or Negation: Yes, certainly, surely, no, never etc.

For Example: I will certainly complete this work.
They will never come to me.
2. Interrogative Adverbs: Ask questions.
Place, time, manner, reason, degree/extent/quantity/degree/extent/quantity/amount of
frequency.
● For Example: Where are you living?
When will you wake up?
How will you help me?
Why did you do this?
How deep is your knowledge?
How many people were present?
3. Relative Adverb:
➢ Modify some words in a clause.
➢ Connect the clause in which they occur with the rest of the sentence.
➢ The antecedent noun to which they relate may either be omitted or expressed.
➢ The expression of antecedent: This is the school where I had studied.
➢ The Omission of Antecedent: This is where (the place in which) we met earlier.
Prepositions

A Preposition is a word that comes before a Noun or Pronoun and shows its relation with
some other word in the sentence.

Example: My friend is in the playground. Here, ‘ in’ is a preposition.

Kinds of Prepositions: Prepositions are of many kinds. They are as under:

Simple Prepositions such as: on, at, to, in, from, with, by etc.
Example: The book is on the table.
`Go to the market, please.

Compound Prepositions such as: between, among, before, beside etc.

Example: Divide this apple between the two boys.
Distribute these chocolates among the children.
Phrasal Prepositions such as: in order to, in front of, by means of, in addition to etc.
Example: Please come and stand in front of me.
You need my support in order to do this work.

Participial Prepositions such as: concerning, barring, during etc.

Example: Barring a few students, everybody attended the class.
Articles
Articles are that which are used before
Nouns or Noun equivalents and are a type of
Adjective.

There are two types of Articles:

Articles
▪ Indefinite Articles (a, an)
▪ Definite Article (the).
Use of Indefinite Article ‘a’ and ‘an’

1. Use of ‘a’: ‘a’ is used before consonants and ‘an’ is used before vowels. It is a general
rule.

- → ‘a’ is used before singular nouns, starting with E or U, but pronounced with ‘U’
sound. While pronouncing such words, both the lips come forward. This is called
bilabial. A bilabial sound is produced by using both the lips.

Example: a university, a uniform, a union, a urinal, a European lady, a universal appeal,

etc.
→ ‘a’ is also used before singular nouns, beginning with ‘o’, but pronounced as ‘wa.’
Example: a one- eyed man, a one rupee note, a one-way ticket, such a one, a one- man
tribunal, etc.

→ ‘a’ is used before a few phrases.

Example: a few, a lot, a little, etc.

→ ‘a’ is used before designations.

Example: a clerk, a doctor, a teacher etc.
2. Use of ‘An’

- ‘An’ is used before vowel sounds.

Example: This is an instrument; This is an apple. This is an owl, etc.

- ‘An’ is used before singular nouns, starting with consonants but pronounced with
vowel sounds.
Example: an M.P, an MLA, an SDO, an S.P etc.
This rule doesn’t apply with full forms.
Example: My brother is a Member of Parliament.

- ‘An’ is used before the singular nouns, starting with ‘h ’.

Example: an honest man, an heir, an historical building, etc.
Use of Definite Article ‘The’
‘The’ is used to refer to a person or thing that is identified or specified. It
also shows that a particular noun refers to one or more specific person(s) or thing(s).
Generally, it is used before a particular person, place or thing:
Conjunctions
A Conjunction is a word which is used to join two words or clauses or sentences. It is also
called a connective or linker.

● For Example: I eat bread and butter.

Two and two make four.

1. Correlative Conjunction: are used in pair.

● For Example: Either-or: He is either brave or a coward.
Neither-nor: Neither a borrower nor a lender be.
Both-and: He was both praised and rewarded.
Not only-but also: He is not only brave but also intelligent.
Whether-or: I do not care whether you eat or refuse.
2. Coordinating Conjunction: It ‘joins. They connect two words or group of words with
similar values. They may also connect two phrases or two clauses.

➢ Connect two Words: John and Mary play together.

➢ Connect two Phrases: The squirrel scurried up the two trunks and on to low branch.

➢ Connect two Clauses: A few officers sat together, and I could almost hear them
snickering at the lowly workers.

● Remember! There are only seven coordinating conjunctions in English language. They
are remembered by acronym FANBOYS. (for, and, nor, but, or, yet, so.)
3. Subordinating Conjunctions: They have two roles to play. First they provide a
necessary transition between two ideas in a sentence. This shows time, cause and reason,
concession or contract.

● For Example:
Time: The man had come before the doctor arrived.

Cause and reason: I will give up my claim since you insist on it.
Let us go to bed as it is midnight.

Concession or contract: Although he is honest, you cannot deceive him. However, you
may try.
Interjection
Interjection is a word that expresses some sudden feelings or emotions.
● For Example: Hello! How are you?
Alas! He is no more.
Hurrah! We have won the match.
Oh! I got such a fright.
Hush! Don’t make a noise.

An Interjection may express:

● Joy; as, hurray! Huzza! Grief; as, alas!
● Surprise; as, ha! What! Approval; as, Bravo!

The other expressions are:

● Ah me! For shame! Well done! Good gracious!
 Module-1 Exercises
Q1. Read the following questions and mark the right answer.
1. For easy access, the writing must be:
a. Organized, accurate and detailed
b. Organized, accurate and brief

2. The challenge related to Internet-based communication is called:

a. Websites
b. Twitter

3. The statement “Women are quite sincere in their work” is:

a. An informal writing
b. A sexist language

4. Technical and ordinary writings are the same:

a. Right
b. Wrong

5. The demand for technical writing is the use of:

a. Figurative language
b. Factual language
6. What should be avoided in Technical Writing?
a. Grammar
b. Personal feelings

7. In technical writing, the term ‘slant’ means:

a. Tilting
b. Lateral

8. We should use familiar words in Technical Writing:

a. True
b. False

9. The person who once worked as a Technical Writer was:

a. Norman Mailer
b. Amy Tan

10. Technical writing should be:

a. Inspirational
b. Relevant
Q2. Fill in the blanks by completing the following sentences:

1. The problems that arise in understanding words are due to _____.

● (Cultural barriers/Semantic barriers)

2. We shouldn’t avoid _____ in effective communication.

● (Planning/Wrong assumption)

3. Communication must serve as a _____ exercise.

● (Conflict reduction/Conflict enhancer)

4. Understanding of the message comes in ____ _.

● (Encoding/Decoding)

5. The first enemy of effective communication is ____ _.

● (Noise/Politeness)
6. The communication process gets completed when the message is ________.
● ( Transmitted / Received)

7. We should avoid _____ in effective communication:

● (Ambiguity/Listening)

8. Emotions affect encoding and decoding of messages:

● (True/False)

9. The external sound present in the channels of the communication is:

● (Noise/Over communication)

10. Interpersonal Communication is a _____ .

● (Process/program)
Q3. Fill in the blanks with the correct words given in the brackets:

1. I believe that interpersonal communication is a part of _____ skills.

● (Hard/soft)

2. The person who transmits the message is called ____ _.

● (Receiver/sender)

3. The person who receives, decodes and adds some meaning to a message is called _____.
● (Receiver/sender)

4. The relation between the sender and the receiver is _____.

● (Social/cultural)

5. The environmental barriers are like _____ noise.

● (Physical/physiological)
6. The dress code is an example of _____ communication.
● (Verbal/non-verbal)

7. The communication that has body language and facial expression is _____
communication.
● (Verbal/non-verbal)

8. E-mails, letters, and telephones are examples of _____.

● (Channel/feedback)

9. All Communication events have _____.

● (Noise/barriers)

10. The word ‘communicare’ is a word which means_______.

● (Share/delete)
Q4. Fill in the blanks with the correct words given in the brackets:

1. Proper Nouns always begin with _____ letters.

● (Capital/small)

2. The Noun that can’t be felt, heard or seen is called _____.

● (Abstract Nouns/Common Nouns)

3. ‘They’ is an example of _____ Pronoun.

● (2nd person/3rd person)

4. The word that adds something to the meaning of a noun or pronoun is called _____.
● (Adverb/Adjective)

5. The word that connects the sentences or words or phrases or clauses is called _____.
● (Interjection/Conjunction)
6. The word ‘practise’ is a _____.
● (Verb/Adverb)

7. ! is a sign of _____.
● (Exclamation/Interrogation)

8. This is _____ University.

● (a/an)

9. My father is _____ S.P.

● (a/an)

10. I read _____ Times of India.

● (a/The)
● ANSWERS

● Q1 Q2 Q3 Q4

● 1. (a) 1. Sematic barriers 1. Soft 1. Capital

● 2. (a) 2. Planning 2. Sender 2. Abstract Noun
● 3. (b) 3. Conflict reduction 3. Receiver 3. 3rd Person
● 4. (b) 4. Decoding 4. Social 4. Adjective
● 5. (b) 5. Noise 5. Physical 5. Conjunction
● 6. (b) 6. Received 6. Non-verbal 6. Verb
● 7. (b) 7. Ambiguity 7. Non-verbal 7. Exclamation
● 8. (a) 8. True 8. Channel 8. A
● 9. (a) 9. Noise 9. Noise 9. An
● 10. (b) [Link] 10. Share 10. The