5 items with Good Usability
1. Paytm
As soon as the user opens the Even if the users accidentally
app, you know the possibilities opens the scan feature it has the
that it has to offer. Most of us option to pay via number or
use it for making payments contact without going back to
and as soon as you do, you the previous screen. Also, the
have all the possible actions to Scan feature scans all kind of
ensure you make the payment. QRs and not just UPI QRs.
2. ATM
ATMs have a very intuitive
design and one can learn how to
use it with minimal assistance.
They are equipped with the
popular languages in the region
for making it easy for the user to
use the machine.
3. Chess
The Home page shows many features Even if you have no clue how to play
the app has to offer and the most Chess, the interface provides support to
actionable step is labelled with a allow users to understand what possible
different colour than the rest. moves they can make with a piece.
The light green box indicates the piece
selected and the dots indicate the
possible positions it can move.
4. Where is my Train?
Everything the app has to offer is When inside the train, the app
on its first page without clutter. Its quickly provides users with all
popularity among both young and the essential details regarding
elderly suggests how easy the app is the next stations, estimated time
to learn and use. It’s accuracy gives of arrival, etc quickly.
users a good experience and
satisfaction.
5. Google Meet
Creating a new meeting is as easy as After starting or entering a
starting a new chat. Users can use meeting, the Join page provides
their previous knowledge of using with all the essentials that the user
communication apps to use it. Even might want to check or actions they
if it’s not the design provides want to take before joining the
information on how to navigate meeting themselves.
and perform tasks easily.
5 items with Bad Usability
1. Amazon
Users own multiple accounts. Sometimes they share accounts with another
which requires them to Sign out of their account., which isn’t very easy on
Amazon.
One may think of Account seems the The Sign Out button is
finding the option most intuitive place actually under the
under ‘Menu’, which to find the Sign out ‘Menu’ after you scroll
instead shows several button, but it is not. further, which by
categories, and some design looks to contain
buttons one of which more categories and
is ‘Account’. less likely to find
anything else.
2. Canva
“Canva is a free-to-use online graphic
design tool.” This is how the business
describes its product. Yet, most of its
designs, elements, photos, etc are paid,
which is fine. But it should have a
feature to filter free graphics from paid
graphics. Otherwise, the user has to
scroll down a myriad of paid graphics to
find a few free graphics.
3. Netflix
The ‘HOME’ button is in a different position
that where it is used to be, historically, as
well as across other apps that users often
interact with.
Instead, the ‘New & Hot’ button is in place of
‘Home’, which makes it more business centric
design than user centric design.
Also, when you’re supposed to find a
category of movie, the ‘Catgeory’ List
includes ‘Language ‘ inside it, which
should be a different list or filter. The
category list should also be under the
language filter so that users can find a
specific type of movie in the language of
their choice.
4. Automatic Hand Dryer
The instructions on this machine asks the
users to place their hand under the
machine. It also has an image to illustrate
the same. Yet, many users struggle to
turn it on. It’s unclear where exactly one
has to place their hands, at what distance,
in what position to get this machine to
work.
5. Dominos
If the user knows what pizza they want
to order beforehand, the app doesn’t
offer a search button to find it easily.
Instead, they have to click on one of the
categories or scroll down further where
there’s a chance of finding that pizza,
which seems this design is more
business centric that user centric.
Upon entering the categories is when
the search button is available.
But suppose a user is going across a
category to find their favorite pizza
The categories might change
without appropriate feedback.
Also, switching between the categories
should be easier if a swipe mechanism
was available than actually reaching
out to the categories, finding the
desired category button and clicking it,