Which of the following is not a guidance to help improve time spent at
meetings?
1. a. Invite extra people who support your project to make the meeting run
more smoothly.
2. b. Determine if a meeting can be avoided.
3. c. Define the purpose and intended outcome of the meeting. - Given
4. d. Build relationships.
Status reporting ______.
1. a. Is an administrative closure technique.
2. b. combines schedule and cost information in a single report.
3. c. describes the progress made in the last reporting period.
4. d. describes the condition of the project now. - Given
Which of the following is not a performance reporting method?
1. a. Status reporting - Given
2. b. Forecasting
3. c. Progress reporting
4. d. Earned value analysis
Communication between two or more parties performing
multi-directional exchange of information is called ______.
1. a. Interactive communication
2. b. Pull communication - Given
3. c. Push communication
4. d. Multi-directional communication
Who is responsible for ensuring that the communication actually
delivered the information intended?
1. a. Both the sender and the receiver
2. b. The sender - Given
3. c. The receiver
4. d. The project communications coordinator
How many channels of communication are there when there are 8
people involved?
1. a. 56 - Given
2. b. 28
3. c. 12
4. d. 8
Complex information is best communicated _____.
1. a. Informally and written
2. b. Verbally and formally - Given
3. c. Informally and verbally
4. d. Written and formally
What do many experts agree is the greatest threat to the success of
any project?
1. a. Lack of proper funding.
2. b. A failure to communicate.
3. c. Poor listening skills. - Given
4. d. Inadequate staffing.
The process of creating, collecting, distributing, storing, retrieving and
the ultimate disposition of project information is _______.
1. a. Manage communications
2. b. Plan communications
3. c. Control communications - Given
4. d. Communications management plan
"Lessons learned" is a method used in which phase of
communications management?
1. a. Communications skills
2. b. Administrative closure
3. c. Performance reporting - Given
4. d. Negotiating methods
What term describes information that is sent to recipients at their
request via Web sites, bulletin boards, elearning, knowledge
repositories like blogs and other means?
1. a. Push communications
2. b. Pull communications
3. c. Interactive communications
4. d. Customer communications - Given
What is earned value analysis?
1. a. A technique for analyzing cost and schedule together. - Given
2. b. A form of trend analysis.
3. c. A form of status reporting.
4. d. A method of information distribution.
Which of the following is not a recommendation for improving project
communications?
1. a. You cannot over-communicate. - Given
2. b. Do not use facilitators or experts outside of the project team to
communicate important information.
3. c. Project managers and their teams should take time to develop their
communication skills.
4. d. Use templates to help prepare project documents.
In face-to-face interactions, how is most information conveyed?
1. a. By the tone of voice - Given
2. b. By the words spoken
3. c. By body language
4. d. By the location
A _____ report is a reflective statement that documents important
information learned from working on the project.
1. a. Project archive
2. b. Final Project - Given
3. c. Lessons-learned
4. d. Progress
Which of the following is not a project communications management
process?
1. a. Plan communications management
2. b. Manage communications
3. c. Close communications - Given
5. d. Control communications
What strategy can a project manager use to deliver bad news?
1. a. Set the stage by putting the news into context, emphasizing the impact
on the bottom line.
2. b. Tell a joke first.
3. c. Tell senior management as soon as possible so they can develop
alternatives and recommendations.
4. d. Ask the project champion to deliver the news.
Making needed information available to project stakeholders in a
timely manner is _____.
1. a. Communication planning - Given
2. b. Administrative closure
3. c. Information distribution
4. d. Performance reporting
If you add three more people to a project team of five, how many more
communication channels will you add?
1. a. 2
2. b. 12 - Given
3. c. 15
The last step in the sequence of steps in a basic communications
model is ______.
1. a. Transmit message
2. b. Feedback/Response
3. c. Decode - Given
4. d. Acknowledge
Which of the following is not a process in project communications
management?
1. a. Planning communications management
2. b. Managing stakeholders
3. c. Controlling communications
4. d. Managing communications - Given
The difference between communication skills and communication
management is _____.
1. a. Communication skills are a plan while communication management is a
tool.
2. b. Communication skills are techniques while communication management
is a plan.
3. c. They are the same thing.
4. d. Communication skills are a subset of the communication plan. - Given
Which of the following is not a result of information distribution?
1. a. Project reports
2. b. Project records
3. c. Variance analysis - Given
4. d. Project presentations
A(n) _____ report describes where a project stands at a specific point
in time.
1. a. Performance
2. b. Forecast - Given
3. c. Status
4. d. Earned Value
The project management plan is a(n) _____ to plan communications
management.
1. a. Output - Given
2. b. Input
3. c. Tool and Technique
4. d. Risk factor
5.
4. d. 18
You are the project manager of the BlueSky Network Upgrade Project. You have 15
project team members and you’re speaking with them about the importance of
communication. You show them the communication model and give examples of each
of the components of the model. One of the project team members asks for an
example of noise. Of the following, which one is an example of noise?
A. Fax machine
B. Ad hoc conversations
C. Contractual agreements
D. Distance
D. Noise is anything that interferes with the transmission and understanding of the
message. Distance is an example of noise. A, a fax machine, is an example of a
decoder. B is incorrect; ad-hoc conversations are informal conversations. C, contractual
agreements, are a type of formal communication.
You are the project manager of the BlueSky Network Upgrade Project. You have 15
project team members and you’re speaking with them about the importance of
communication. You show them the communication model and give examples of each
of the components of the model. One of the project team members asks for an example
of noise. Of the following, which one is an example of noise?
A. Fax machine
B. Ad hoc conversations
C. Contractual agreements
D. Distance
2
You are the project manager for the JHG Project. Management has requested that you
create a document detailing what information will be expected from stakeholders and
to whom that information will be disseminated. Management is asking for which one of
the following?
A. The roles and responsibilities matrix
B. The scope management plan
C. The communications management plan
D. The communications worksheet
C. Management is requesting a communications management plan, which details the
requirements and expectations for communicating information among the project
stakeholders. A is incorrect, since a roles and responsibilities matrix depicts who does
what and who makes which decisions. B, the scope management plan, is also incorrect
because this plan explains how changes to the scope may be allowed, depending on
the circumstances. D is not a valid choice for the question.
You are the project manager for the JHG Project. Management has requested that you
create a document detailing what information will be expected from stakeholders and to
whom that information will be disseminated. Management is asking for which one of the
following?
A. The roles and responsibilities matrix
B. The scope management plan
C. The communications management plan
D. The communications worksheet
3
Which of the following will help you, the project manager, complete the needed
communications management plan by identifying the stakeholders’ communication
needs?
A. Identification of all communication channels
B. Formal documentation of all communication channels
C. Formal documentation of all stakeholders
D. Lessons learned from previous similar projects
D. Lessons learned and historical information from a previous project are ideal inputs to
communications planning. A, B, and C are incorrect because these choices do not fully
answer the question. Lessons learned from previous, similar projects are the best tool to
identify stakeholders’ requirements for communication.
Which of the following will help you, the project manager, complete the needed
communications management plan by identifying the stakeholders’ communication
needs?
A. Identification of all communication channels
B. Formal documentation of all communication channels
C. Formal documentation of all stakeholders
D. Lessons learned from previous similar projects
You are the project manager for the JGI Project. You have 32 stakeholders on this
project. How many communication channels do you have?
A. Depends on the number of project team members
B. 496
C. 32
D. 1
B. Using the formula N(N – 1)/2, where N represents the number of stakeholders, gives
us 496 communication channels. A, C, and D are incorrect. These values do not reflect
the number of communication channels on the project.
You are the project manager for the JGI Project. You have 32 stakeholders on this
project. How many communication channels do you have?
A. Depends on the number of project team members
B. 496
C. 32
D. 1
You are the project manager for the KLN Project. You had 19 stakeholders on this
project and have added three team members to the project. How many more
communication channels do you have now compared with before?
A. 171
B. 231
C. 60
D. 1
C. This is a tough question, but fair. The question asks how many more communication
channels exist. You’ll have to calculate the new value, which is 231, and then subtract
the original value, which is 171, for a total of 60 new channels. A is incorrect. 171 is the
original number of communication channels. B is incorrect because this value reflects
the new number of communication channels. D is not a valid choice.
You are the project manager for the KLN Project. You had 19 stakeholders on this
project and have added three team members to the project. How many more
communication channels do you have now compared with before?
A. 171
B. 231
C. 60
D. 1
A memo has been sent to you, the project manager, the project team members, and
the project customers from the project sponsor. In this instance, who is the sender?
A. Project sponsor
B. Project manager
C. Project team members
D. Project customers
A. The project sponsor is the source of the memo, since this is the sender of the
message. B, C, and D are all recipients of the memo, not the sender, so they cannot be
the source of the message.
A memo has been sent to you, the project manager, the project team members, and the
project customers from the project sponsor. In this instance, who is the sender?
A. Project sponsor
B. Project manager
C. Project team members
D. Project customers
Beth is a project manager for her organization and she is working with the
stakeholders to develop a communications management plan. She wants to
acknowledge the assumptions and constraints in the project. Which one of the
following is an example of a project communication constraint?
A. Ad hoc conversations
B. Demands for formal reports
C. Stakeholder management
D. Team members in different geographical locales
D. Team members who are not located physically close together can be a
communications constraint, since it can be tougher to communicate when distance
between team members exists. A, B, and C are all incorrect, since these are not project
communications constraints.
Beth is a project manager for her organization and she is working with the stakeholders
to develop a communications management plan. She wants to acknowledge the
assumptions and constraints in the project. Which one of the following is an example of
a project communication constraint?
A. Ad hoc conversations
B. Demands for formal reports
C. Stakeholder management
D. Team members in different geographical locales
Project managers can present project information in many different ways. Which one
of the following is not a method a project manager can use to present project
performance?
A. Histograms
B. S-curves
C. Bar charts
D. RACI charts
D. RACI charts do not show project performance, but accountability of the resources
involved in the project. A, B, and C are incorrect, since these choices do present project
performance.
Project managers can present project information in many different ways. Which one of
the following is not a method a project manager can use to present project
performance?
A. Histograms
B. S-curves
C. Bar charts
D. RACI charts
9
There are many terms that you’ll need to know for your PMI examination that deal with
the project communications. Of the following, which term describes the pitch and tone
of an individual’s voice?
A. Paralingual
B. Feedback
C. Effective listening
D. Active listening
A. Paralingual is a term used to describe the pitch and tone of a voice. B, feedback, is a
request to confirm the information sent in the conversation. C, effective listening, is the
ability to understand the message through what is said, facial expressions, gestures,
tone, pitch, and so on. D, active listening, is the process of confirming what is
understood and asking for clarification when needed.
There are many terms that you’ll need to know for your PMI examination that deal with
the project communications. Of the following, which term describes the pitch and tone of
an individual’s voice?
A. Paralingual
B. Feedback
C. Effective listening
D. Active listening
10
You are the project manager of the KMH Project. This project is slated to last eight
years. You have just calculated EVM and have a cost variance (CV) of –$3,500, which
is outside of the acceptable thresholds for your project. What type of report is needed
for management?
A. Progress report
B. Forecast report
C. Exception report
D. Trends report
C. An exception report is typically completed when variances exceed a given limit. A is
incorrect. Progress reports describe the progress of the project or phase. B is incorrect
because this is not a valid answer. D, a trends report, is an analysis of project trends
over time.
You are the project manager of the KMH Project. This project is slated to last eight
years. You have just calculated EVM and have a cost variance (CV) of –$3,500, which
is outside of the acceptable thresholds for your project. What type of report is needed
for management?
A. Progress report
B. Forecast report
C. Exception report
D. Trends report
11
You are presenting your project performance to your key stakeholders. Several of the
stakeholders are receiving phone calls during your presentation, and this is distracting
from your message. This is an example of what?
A. Noise
B. Negative feedback
C. Outside communications
D. Message distracter
Noise is the correct answer, since their phone calls are distracting from your message.
B, C, and D are incorrect, as they do not answer the question. Negative feedback can
mean the recipient didn’t respond well to the message you’ve sent. Outside
communications isn’t a valid term. A message distracter can be the pitch, inflection, and
body language that sends a conflicting message to what you’re saying to your audience.
You are presenting your project performance to your key stakeholders. Several of the
stakeholders are receiving phone calls during your presentation, and this is distracting
from your message. This is an example of what?
A. Noise
B. Negative feedback
C. Outside communications
D. Message distracter
12
You are the project manager for the OOK Project. You will be hosting project meetings
every week. Of the following, which one is not a valid rule for project meetings?
A. Schedule recurring meetings as soon as possible.
B. Allow project meetings to last as long as needed.
C. Distribute meeting agendas prior to the meeting start.
D. Allow the project team to have input to the agenda.
B. Project meetings should have a set time limit. A, C, and D are incorrect answers,
although these are good attributes of project team meetings.
You are the project manager for the OOK Project. You will be hosting project meetings
every week. Of the following, which one is not a valid rule for project meetings?
A. Schedule recurring meetings as soon as possible.
B. Allow project meetings to last as long as needed.
C. Distribute meeting agendas prior to the meeting start.
D. Allow the project team to have input to the agenda.
13
What percentage of a message is sent through nonverbal communications, such as
facial expressions, hand gestures, and body language?
A. Greater than 50 percent
B. 30 to 40 percent
C. 20 to 30 percent
D. 10 to 20 percent
A. Greater than 50 percent of a message is sent through nonverbal communications. B,
C, and D are incorrect.
What percentage of a message is sent through nonverbal communications, such as
facial expressions, hand gestures, and body language?
A. Greater than 50 percent
B. 30 to 40 percent
C. 20 to 30 percent
D. 10 to 20 percent
14
Gary is the project manager of the HBA Update Project and his company has hired
you as a project management consultant. Gary is confused about the timing of some
of the project management processes. In particular, Gary doesn’t understand the
concept, purpose, and timing of the lessons learned documentation. He asks for your
help. When does lessons-learned identification take place?
A. At the end of the project
B. At the end of each project phase
C. Throughout the project life cycle
D. Whenever a lesson has been learned
C. Lessons learned takes place throughout the project life cycle, not just at the end of
the project or its phases. A, B, and D are incorrect choices.
Gary is the project manager of the HBA Update Project and his company has hired you
as a project management consultant. Gary is confused about the timing of some of the
project management processes. In particular, Gary doesn’t understand the concept,
purpose, and timing of the lessons learned documentation. He asks for your help. When
does lessons-learned identification take place?
A. At the end of the project
B. At the end of each project phase
C. Throughout the project life cycle
D. Whenever a lesson has been learned
15
Gary is the project manager of the HBA Update Project and his company has hired
you as a project management consultant. Gary is confused about the timing of some
of the project management processes. Gary now has a good understanding of the
lessons learned purpose, but he’s still confused why you recommend the project team
to participate in the lessons learned documentation too. Why should a project team
complete lessons-learned documentation?
A. To ensure project closure
B. To show management what they’ve accomplished on the project
C. To show the project stakeholders what they’ve accomplished on the project
D. To help future project teams complete their projects more accurately
D. Lessons-learned documentation helps future project teams complete their projects
with more efficiency and effectiveness. A, B, and C are incorrect, since each statement
does not reflect the intent of lessons-learned documentation: to help future project
teams.
Gary is the project manager of the HBA Update Project and his company has hired you
as a project management consultant. Gary is confused about the timing of some of the
project management processes. Gary now has a good understanding of the lessons
learned purpose, but he’s still confused why you recommend the project team to
participate in the lessons learned documentation too. Why should a project team
complete lessons-learned documentation?
A. To ensure project closure
B. To show management what they’ve accomplished on the project
C. To show the project stakeholders what they’ve accomplished on the project
D. To help future project teams complete their projects more accurately
16
You are the project manager for the PMU Project. Your project has 13 members. You
have been informed that next week your project will receive the seven additional
members you requested. How many channels of communication will you have next
week?
A. 1
B. 78
C. 190
D. 201
C. The project currently has 13 team members, and next week, seven additional team
members will come aboard, thus making a total of 20 team members. Using the formula
N (N – 1) / 2, where N is the number of identified stakeholders, the communication
channels equal 190. A, B, and D are all incorrect choices.
You are the project manager for the PMU Project. Your project has 13 members. You
have been informed that next week your project will receive the seven additional
members you requested. How many channels of communication will you have next
week?
A. 1
B. 78
C. 190
D. 201
17
Performance reporting should generally provide information on all of the following,
except for which one?
A. Scope
B. Schedule
C. Labor issues
D. Quality
C. Labor issues are not part of performance reporting. A, B, and D are all part of
performance reporting.
Performance reporting should generally provide information on all of the following,
except for which one?
A. Scope
B. Schedule
C. Labor issues
D. Quality
18
You are the project manager of a project that will last 18 months and includes three
different countries. As part of your communications management plan you’ve
scheduled face-to-face meetings with the project team and you’re utilizing web
conferencing software for virtual team. Based on this information, the process of
sending information from the project manager to the project team is called what?
A. Functioning
B. Matrixing
C. Blended communications
D. Transmitting
D. When information is sent, it is considered to be transmitted regardless of the
technology involved.. A, B, and C are all incorrect choices.
You are the project manager of a project that will last 18 months and includes three
different countries. As part of your communications management plan you’ve scheduled
face-to-face meetings with the project team and you’re utilizing web conferencing
software for virtual team. Based on this information, the process of sending information
from the project manager to the project team is called what?
A. Functioning
B. Matrixing
C. Blended communications
D. Transmitting
19
George is the project manager of the 7YH Project. In this project, George considers
the relation between himself and the customer to be of utmost importance. Which one
of the following is a valid reason for George’s belief in the importance of this
relationship?
A. The customer will complete George’s performance evaluation. A poor
communication model between George and the customer will affect his project bonus.
B. The customer is not familiar with project management. George must educate the
customer about the process.
C. The customer is always right.
D. The communication between the customer and George can convey the project
objectives more clearly than can the language in the project contract.
D. George and the customer’s relationship can allow clearer communication on the
project objectives than what may be expressed in the project contract. The contract
should take precedence on any issues, but direct contact is often the best way to
achieve clear and concise communication. A is an incorrect choice because the focus is
on personal gain rather than the good of the project. B is incorrect, since the customer
does not necessarily need to be educated about the project management process. C is
incorrect because the customer is not always right—the contract will take precedence in
any disagreements.
George is the project manager of the 7YH Project. In this project, George considers the
relation between himself and the customer to be of utmost importance. Which one of the
following is a valid reason for George’s belief in the importance of this relationship?
A. The customer will complete George’s performance evaluation. A poor communication
model between George and the customer will affect his project bonus.
B. The customer is not familiar with project management. George must educate the
customer about the process.
C. The customer is always right.
D. The communication between the customer and George can convey the project
objectives more clearly than can the language in the project contract.
20
You are the project manager for your company and you’re working with the project
team to develop the project’s communication management plan. The project team is
confused with some of the communication terms. Basically, they want to know how
communication actually happens and how you can prove the communication was
effective. Which one of the following means that communications occur?
A. The transfer of knowledge
B. The outputting of knowledge
C. The presence of knowledge
D. The transmission of knowledge
ou have a team of project managers reporting to [Link] a new manager
relatively inexperienced has joined your [Link] his level of experience
you assign him to a small [Link] low complexity and few
stakeholders involved - you envision the project to have no surprises or
[Link] have identified the number of communication channels to be only
[Link] with increase in scope of work 2 additional stakeholders who need to
be communciated with join the [Link] ask the manager to identify the number
of communication channels [Link] correct answer is :
1.21
2.22
3.16
4.15
Correct Answers are : 4
Explanation :
The correct answer is [Link] that the question provides the initial number of
communication channels as [Link] means the number of stakeholders are [Link] the
addition of two more stakeholders - the number of stakeholders would increase to [Link]
the number of communication channels would be 15.
Question - 59
You have worked in the current organization and from managing projects you
have now graduated to portfolio management and have a number of project
managers reporting into [Link] company has bagged a prestigious project of a
very similar nature to the one you had executed some years [Link] ask the
current project manager to look up the lessons learned for the past project -
where would these be stored ?
[Link] process assets
[Link] performance reports
[Link] status reports
[Link] record management system
Correct Answers are : 1
Explanation :
A is the correct answer.
While all the options seem to be good choices - the best choice in this case would be
Organizational Process [Link] learned are always a part of the Organizations
process [Link] is such assets that enable an organization take informed decisions.
N(N-1)/2
The formula to calculate the number of communication channels.
input
The Stakeholder register is a/an ___________ to the Plan Communications
Management process.
output
The Communications Management Plan is a/an ________ to the Plan Communications
Management process
Kick-off meeting
What is held at the end of the planning phase?
Sender
Who encodes the message as per the basic communication model
Email
Which of the following is a Push Communication Method?
* Database
* Intranet
* Website
Website
Which of the following is a Pull Communication Method?
* Voice Mail
* Fax
* Website
Interactive Communication
Which type of Communication Method would Video Conferencing be?
* Push
* Pull
* Interactive
Performance Reporting
The tool which refers to collecting and distributing performance information is called:
Project Records
Which Organizational Process Assets refer to documents describing the project such as
meeting minutes and memos?
Project Communications
What is the key output of the Manage Communications process?
monitoring, controlling
Control Communications is the process that includes _____________ and
___________ communications throughout the project life cycle.
Information Management Systems
Which tool is used to capture, store, manage and distribute information in physical or
electronic format?
Issue Log
Which key input has a history of elements under discussion or in dispute and who is
responsible for resolving them?