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Quality Objectives for 2020-2021

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ledoledo
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2 views1 page

Quality Objectives for 2020-2021

Uploaded by

ledoledo
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

QUALITY OBJECTIVES

THE COMPY NAME Quality Objectives established in-line with the Quality Policy and shall be
used to measure continual improvement and growth of the Quality Management System while
taking into account the applicable requirements.

Quality Objectives listed below shall be measured at periodic intervals through the period of Q2
– 2020 through Q1 - 2021 and shall be displayed on notice boards at relevant functions,
reviewed and updated at management review meetings, and be made available to interested
parties to demonstrate the effectiveness of the Quality Management System.

Quality Objectives are planned to ensure targets established below are achieved

PROCESS OBJECTIVES TARGET


Customer Satisfaction Index 80%
SALES & MARKETING Quote to Order 70%
Inquiries to Quote 80%
Delivery performance 80%
OPERATIONS In-process identified non-conformances <2%
Requisition to Order time 5 days
PURCHASING Supplier delivery performance 80%

HUMAN RESOURCE Training completion Index 80%

QUALITY Quality-related customer complaint <2%

Reviewed By : Approved By :

Date: [Link]
Document No: VTI-Q0-01 Rev. 1

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