Insurance Script
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ScribdTranslationsInsurance Script
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ScribdTranslationsDetails of the task for this unit.
Statement.
You have just been hired by an insurance office. Your tasks focus on
especially in the processing of insurance contracts. When you are in the
office, you receive a visit from a potential client who is interested in
to contract an insurance with your company to insure a property against
fires. Your function will be to create an action plan with the steps that
has to follow:
1. Design a script in which you must clearly outline the steps that
You will continue to manage the request of the possible new client. In
concrete, you must clarify: (5 points).
Processing of applications.
Establish the amount of risk.
Issuance of the policy. You must take into account that the capital
the insured amount must be €60,000.
Receipt collection.
Claims management.
Policy update.
Processing of request:
Hello, very good! How can I help you?
-Hello! Well, I came with the idea of getting fire insurance for
a property.
-Great! Please take a seat and start filling out this application form so that...
to get us a little up to date on what he needs and see what he
we can offer. It's a simple questionnaire.
Establish the amount of risk:
Very well, there would be no issue, we are talking about a risk.
high, still the premium will depend on the risk.
No problem at all.
Issuance of the policy:
Shall we proceed to the issuance of the beating then?
Let's go.
Sign here if you agree with all the conditions, I as
you can see I have already signed there.
Receipt collection:
Very well, regarding the payment method, do you prefer to set it up for direct debit?
Totally, it is much easier for me.
Then I would need you to provide me with the bank account digits.
the one who wishes to domicile it.
-XXXXXXX
Ready!
Claims management:
I would now like to explain to you the ways in which you can...
reporting an incident, you can do it through your
mediator, which in this case is me, or directly with the
insurance entity via email, phone, internet or
approaching here to our office.
I also want to mention that you need to report the incident in a
maximum period of 7 days from the event, as you will know
in charge of evaluating an expert and in the event that the
insured capital is less than the insured value,
we will apply a proportional rule.
Perfect.
Performance of the policies:
- And finally explain that if you wanted to modify your policy
I could probably do it either to change the
insurance beneficiary, apply or reduce any coverage,
any change that affects the property, the continuation of
the beating if it is about to expire, etc... among others.
Well, once again perfect, thank you very much for your attention.
No, thank you very much for trusting us.
Have a nice day.
Likewise, always a pleasure.
2. If the insured capital in the policy is €60,000 and the real value of the
The property amounts to €80,000. What compensation should be received?
beneficiary if the expert has assessed the damages suffered by the property in
3,500€? (5 points).
In this case, we would have to apply a proportional rule (I think, if I am
Indeed, these are not the formulas for loan amortization.
that is to say, those that he/she provided us.
Guided by my internet search, the rule would be based on multiplying the
insured amount by the value of the damages and the result is divided
for the real value of the insured goods.
In this hypothesis, it would be as follows:
60,000 x 3,500 = 210,000,000 / 80,000 = 2,625€
The insured would receive 50% of the total value of the damages.
we are talking about €2,625 in this specific case.