Training of

Users

FAVA - Form ió en Virtual Learning Environments

SENA - National Learning Service.

 Training of

CONTENT STRUCTURE
Page.
Introduction
Table of contents.............................................................................................................4
1. User training and its relationship with the system implementation phase.....5
2. The training plan..................................................................................................5
2.1. Introduction (what)....................................................................................................5
2.2.6
2.3 Objectives (the why).................................................................................................6
[Link] categorization (the who).........................................................................6
[Link] (the how).................................................................................................6
[Link] and timetable (the when)..............................................................................7
[Link] (the with what).................................................................................................7
[Link] of the training..........................................................................................7
[Link] the training.
[Link] out the records and keep track of the progress of the training........................9
[Link] the training plan....................................................................................9
[Link] the training
[Link] of user training results.............................................10
Glossary
Bibliography........................................................................................................................12
Document control.....................................................................................................13

FAVA - Training in Virtual Environments

Learning 2
 USER TRAINING

INTRODUCTION
User training allows for the acquisition of
better knowledge and skills in management
of software tools during the phase of
implementation of an information system, it
It is necessary to train end users.
in the proper handling of the developed system
according to the specific functionalities of the
role of each user, with the aim of obtaining the
maximize the benefits of the system and minimize the
risks associated with the incorrect use of it
helping a good structured process and
planned.

A Systems Analyst and Developer

Information in addition to requiring a good
logic and correctly using tools of
programming also needs to have
excellent relationships interpersonal y
communication skills to provide
response to users' concerns and
provide the mechanisms and strategies
necessary for the proper use of the
developed systems.
CONTENT MAP
 CONTENT DEVELOPMENT
1. User training and its relation to the phase of
implementation of the system.

The implementation phase of a system of

information starts after performing and
overcome the software tests and finish just right
before putting the system into production.
This phase must ensure the correct installation
and operation of the application, the delivery of
materials required for maintenance and
use of the application and proper training
of the personnel who will execute the functionalities
provided by the system. Figure 1. User Training.

User training can be conducted at any time during the

implementation phase, the moment it takes place depends on the schedule
established for the production deployment of the system and the strategy that will be used
during the training. For example, training may take place in
auditors at the same time that the application is installed on the end devices or that
it is necessary to carry out training at the workplace of each user, for which
it is required that the training process takes place after the installation of
system on all end devices.

It is also possible that, as part of the training strategy, it is required for

the same use of user manuals that can be printed or digital, reason
for which these must be built before the training. All these aspects
they are defined in the training plan.

2. The training plan.

The training plan is a document where the What?, Why?,

What for?, Who?, How?, When?, and With what? of a training. This
document must be constructed between the person responsible for providing the training (many
sometimes the developer himself) and the administration, to ensure the resources
necessary for the fulfillment of the plan.

2.1. Introduction (What).

This section provides a general description of the software and its

main modules and it indicates how the training plan is structured.
 The why.
It is expressed why it is necessary to carry out the training process.
of users. It is not the justification of the software, it is the justification of the
training.

2.3 Objectives (The why).

Define the training objectives considering that they are
measurable and achievable.

2.4. User categorization (The who).

User categorization allows identifying groups of people.

with similar interests and skills for a training process
cash.

The actors present in the use case diagrams provide information about the
different system roles and the functionalities or modules they can access,
this allows training people in the use of the functionalities that they will be able to
access. An example of a user categorization table is the following:

Table 1. Categorization table

Modules/ Competencies
Role/Actor Users
Features in ICT
Rita Rubiela Rincón High
Module A
Actor 1 José David Teatín Rincón High
Module B
Juan José Teatín Rincón Low

Freddy Daniel González High

Module C Guillermo Rincón Badillo High
Actor 2
Module D Rosario Badillo Avendaño Lower
Juliana Rincón Remolina High

2.5. Methodology (The how).

This section describes the strategy that will be employed to

to provide training to users and the way it will be done. It is
It is important at this point to indicate whether the training will be carried out in a ...
in-person and/or virtual, the teaching techniques that will be employed, the
distribution of user groups and the sequence that will be followed among
other aspects.
2.6. Schedule and timing (When).

The training plan must include the work schedule and the timetable.
in which the different activities will take place. This schedule and
Schedule must be agreed upon in advance with the administration.

▐▐█▐▐ ▐▐█▐▐

Figure 3. Schedule.

2.7. Resources (The what).

The list of resources required for execution must be indicated.

training. These resources can be financial, human,
technological or physical.

3. Execution of the training.

To carry out the training execution, an example of a model is shown.

a training plan with each of the aspects to take into account.

Table 2. Example of a training plan model.

TRAINING PLAN
IDENTIFICATION OF THE NEED AND ORGANIZATION OF THE TRAINING
DESCRIPTION OBSERVATIONS IF NO N/A

Preparation tasks
Obtain the necessary permits
Organize the records
Reserve the training venue
Select the staff responsible for training
Identify the attendees of the training
Establish support for training logistics
 DEVELOPMENT OF TRAINING OBSERVATIONS YES NO N/A

description
Make sure that the evaluation methods are ready.
Training to be conducted during the program
Prepare a list of the participants' data
TRAINING PREPARATION OBSERVATIONS YES NO N/A
Organize and prepare training material
Prepare the team (audiovisual, computers, etc)
Prepare training manuals
Plan and book the training spaces

TRAINING PLAN STRUCTURE

THEME DURATION MODALITY FACILITATOR PARTICIPANTS

1. Introduction 1 hour In-person Rita Rubiela Rincón CIMI

Description of modules 1 hour PRESENTIAL Rita Rubiela RincónCIMI
3. Login 1 hour IN PERSON Rita Rubiela RincónCIMI
4. Account Management 1 hour In-Person Juan José Teatín CIMI
5. User management 2 hours IN-PERSON José David Teatín CIMI
6. System operations 1 hour In-person Juan José Teatín CIMI
7. System consultation 2 hours IN-PERSON Juan José Teatín CIMI
8. Administration Manager 1 hour IN-PERSON Juan José Teatín CIMI

For the execution of the training, it is advisable to keep in mind the following recommendations:

3.1. Conduct the training setup:

a. Alignment of materials:
presentaciones, documentos, videos,
manuals, workshops, examples.
[Link] listing: computers,
software, video beam, televisions
speakers.
c. Physical setup: room, chairs, board.
Figure 4. Application execution
3.2. Make the records and keep support of the
training progress:

a. Attendance list for each session of

training signed by the attendees.
b. Tracking and progress record of the
training.

Figure 5. Training Record

3.3. Follow the training plan:

•Check compliance with the

proposed objectives in the plan.
Execute the training accordingly
with the groups defined based on
the role and the identified competencies.
Apply the methodology and techniques
defined in the training plan.
Respect the schedule and timetable
established in the training plan.
•Make proper use of the
resources assigned for the
training.

Figure 6. Monitoring the training plan.

4. Evaluate the training.

The evaluation of the training is feedback from the users.

about the training process carried out, this can be formal or informal and seeks
verify the effectiveness of the training usually related to compliance
the objectives defined for it.

The results of the evaluation process must be analyzed and actions must be taken in response to them.
decisions such as the need for another cycle of personalized training or a plan of
shock before putting the system into production.
 Table 3. Example of training evaluation.

Factor Complies
The course has the necessary objectives and resources. X
The schedule and timetable established for the plan were fulfilled.
of training. X

The content was appropriate for the assigned resources for

the training. X

The applied methodology and techniques were well defined.

in the training plan. X

The information about the material was clear, complete, and correct. X
The materials preparation for the training was the
adequate. X

4.1. Example of user training results.

During the training of users, each of the following was observed

aspects:

It is continuously required to update the training for everyone.

users involved from the organization and the project.

Users in each of the areas must continue to be motivated.

company to fulfill all activities carried out during the
training.

Raise awareness of communication among users in an assertive manner.

with the new work model and the proper use of it.

•Follow up on each of the responsibilities assigned to the

end users because each of them must be identified accordingly
with the activities of the processes that it must manage.

Continue with the quality review process of the training materials.

to fulfill the objectives and their activities.

Determine the effective coordination of the activities of each one of the

users in their various activities during the implementation, this leads to the
correct execution of the activities.
 GLOSSARY
Training: to form, instruct, train, or educate someone.

Categorization: category to a class, a type, a condition or a division of something.

Schedule: work or activity calendar.

Execution: operations that are specified by a program.

Implementation: consists of the last link in the development methodology

implementation of the project and is subsequent to the testing process.

Plan: systematic model that is developed before taking action.

Registration: space where one proceeds to register something.

System: a system is an ordered module of elements that are present.

interrelated and interact with each other.

User: refers to the person who uses some type of object or who is the recipient.
of a service, whether private or public.
 BIBLIOGRAPHY
Cabero, A. (2007). Educational Technology. Spain: McGraw-Hill Interamericana.
 DOCUMENT CONTROL

USER TRAINING

Comprehensive Maintenance Industrial Center - CIMI

Regional Santander

Production line leader: Santiago Lozada Garcés.

Pedagogical advisors: Rosa Elvia Quintero Guasca.

Claudia Milena Hernández Naranjo.
Thematic expert leaders: Rita Rubiela Rincón Badillo.
Expertotematic Andrés Julián Valencia Osorio.
Rita Rubiela Rincón Badillo.
Multimedia Design: Tirso Fernán Tabares Carreño.
Programmer: Francisco Joseph Lizcano
Audio production: Kings. Víctor Hugo Tabares

Carreño.

This material can be distributed, copied, and exhibited by third parties if it is shown in the credits. It cannot be obtained in any

that the original work.