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Meter Testing Manual Overview

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0% found this document useful (0 votes)
11 views34 pages

Meter Testing Manual Overview

Uploaded by

sanjay
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Meter Testing

Practical Example of Use


Meter Testing

Test Universe 3.00 - Manual Version: Expl_MTR.ENU.1 - Year 2013


© OMICRON electronics. All rights reserved.
This manual is a publication of OMICRON electronics GmbH.
All rights including translation reserved. Reproduction of any kind, e.g., photocopying, microfilming,
optical character recognition and/or storage in electronic data processing systems, requires the explicit
consent of OMICRON electronics. Reprinting, wholly or in part, is not permitted.
The product information, specifications, and technical data embodied in this manual represent the
technical status at the time of writing. Subject to change without notice.
OMICRON electronics translates this manual from the source language English into a number of other
languages. Any translation of this manual is done for local requirements, and in the event of a dispute
between the English and a non-English version, the English version of this manual shall govern.

2
Content

Preface ......................................................................................................................................................... 4
Figures ......................................................................................................................................................... 4
Tables ........................................................................................................................................................... 5
1 Application Example ............................................................................................................................ 6
2 Theoretical Introduction to Energy Meters ........................................................................................ 7
3 Practical Example ................................................................................................................................. 9
3.1 Defining the Test Object .............................................................................................................. 11
3.1.1 Device Settings ............................................................................................................................... 11
3.1.2 Defining the Meter Parameters ....................................................................................................... 13
3.2 Hardware Configuration of the CMC Test Set ............................................................................. 14
3.2.1 Output Configuration for a three phase Meter ................................................................................. 15
3.2.2 Analog Outputs ............................................................................................................................... 16
3.2.3 Binary/Analog Inputs ....................................................................................................................... 16
3.2.4 Binary Outputs, DC Analog Inputs and Time Source ...................................................................... 17
3.2.5 Wiring of the Test Set ..................................................................................................................... 17
3.3 Local Hardware Configuration ..................................................................................................... 18
3.4 Defining the Test Configuration ................................................................................................... 18
3.4.1 General Approach ........................................................................................................................... 18
3.4.2 Load test under reference conditions .............................................................................................. 20
3.4.3 Type test with current variations ..................................................................................................... 24
3.4.4 Type test with unbalanced load ...................................................................................................... 27
3.4.5 Configuring test report .................................................................................................................... 30
4 Running the test ................................................................................................................................. 31
Support....................................................................................................................................................... 34

Please use this note only in combination with the related product manual which contains several important safety
instructions. The user is responsible for every application that makes use of an OMICRON product.

© OMICRON 2013 Page 3 of 34


Preface
This document describes how to test energy meters. It contains an application example which will be used
throughout this document. The theoretical background of the meter test will be explained. This document
also covers the definition of the necessary Test Object settings as well as the Hardware Configuration to
perform the tests. Finally the Meter test module is used to perform the type tests according to the standard
IEC 62053.

Supplements: Sample Control Center file Example_Meter_BidirMeter.occ (referred to in this


document).

Requirements: Test Universe 3.0; Meter Module and Control Center licenses.

Figures
Figure 1: Energy meter connection for the application example........................................................................6
Figure 2: Typical accuracy of the CMC 256 plus ...............................................................................................7
Figure 3: OMICRON scanning heads ................................................................................................................8
Figure 4: How to open a Meter test Module .....................................................................................................10
Figure 5: Test object configuration ...................................................................................................................11
Figure 6: Device settings window ....................................................................................................................12
Figure 7: Device settings window ....................................................................................................................13
Figure 8: Open General Hardware configuration .............................................................................................14
Figure 9: Hardware configuration tab...............................................................................................................15
Figure 10: Analog outputs configuration ..........................................................................................................16
Figure 11: Binary inputs configuration .............................................................................................................16
Figure 12: Hardware configuration not used tabs ............................................................................................17
Figure 13: Wiring: Voltage and Current supply front panel to the Energy Meter .............................................17
Figure 14: Wiring: Scanning Head to back panel External Interface ...............................................................18
Figure 15: Local hardware configuration access .............................................................................................18
Figure 16: General test scheme. ......................................................................................................................19
Figure 17: Meter module general view.............................................................................................................19
Figure 18: Rename the module .......................................................................................................................20
Figure 19: Settings tab .....................................................................................................................................21
Figure 20: Test tab ...........................................................................................................................................22
Figure 21: Test points for load test under reference conditions active and reactive power ............................23
Figure 22: Type test with current variations test points ...................................................................................26
Figure 23: Meter detailed view. Unbalanced currents and voltages ................................................................28
Figure 24: Test points with unbalanced current ...............................................................................................29
Figure 25: Test report configuration window ....................................................................................................30
Figure 26: Staring the test ................................................................................................................................31
Figure 27: Test Information ..............................................................................................................................31
Figure 28: Running the test ..............................................................................................................................32
Figure 29: Final Report view ............................................................................................................................33

© OMICRON 2013 Page 4 of 34


Tables
Table 1: Meter parameters for the example .......................................................................................................6
Table 2: Maximal errors for class 0.2 and class 0.5 meters with variable current ...........................................24
Table 3: Maximal errors for class 1 and class 2 meters with variable current .................................................24
Table 4: Test points for current variation for a meter with nominal current of 5 A and class 1 ........................25
Table 5: Maximal errors for class 0.2 and class 0.5 meters with unbalanced load .........................................27
Table 6: Maximal errors for class 1 and class 2 meters with unbalanced load ...............................................27
Table 7: Test points for unbalanced current for a meter with nominal current of 5 A and class 1...................28

© OMICRON 2013 Page 5 of 34


1 Application Example

ENERGY METER

Figure 1: Energy meter connection for the application example

For the present example we will test the meter Landis & Gyr ZMD410CT. This meter is class 1; the same
example could be applied to a class 0.5S or class 0.2S. Tolerances may change for both cases, but the
CMC256 plus is accurate enough to comply with it.

The summary of the test parameters for this example are the following:

Parameter Name Parameter Value Notes


Frequency 50 Hz
VT (primary/secondary) 110000 V / 100 V
CT (primary/secondary) 1000 A /5 A
100V
Meter nominal values
5A
115%Un
Meter Maximum values
200% In
Meter class Class 1
Meter Constant 40000 pulses/KW
Settling time 5s

Table 1: Meter parameters for the example

© OMICRON 2013 Page 6 of 34


2 Theoretical Introduction to Energy Meters
The measurement of electrical quantities in a power system is one of the central tasks for operators; the
meters provide the basis for measuring the energy consumption for accounting purposes and also for
extensive analysis. Depending on the specific purpose of the meter, the accuracy requirements are different,
but regular functional testing and calibration is mandatory regarding standards and regulations. Measured
values provided by the device can only be considered as valid after a prior calibration.

There are basically two methods to calibrate a meter:


1. The first one compares the meter measurement with a reference meter, both connected to the net.
2. The second one is called "power time method", and consists on injecting a quantity of power
supplied with a reliable signal source of current and voltage, so the test object must be disconnected
from the network (CT & VT) and the energy will be provided with the power injector.

For this example the second method is used and the CMC256plus will be used as the power injector. Within
this method there are three ways to perform the test;
 The sources of the CMC 256plus are the reference. Due to the high precision of the CMC 256plus
this is the recommended method. The CMC 256plus may be considered as class 0.05 % standard
reference.
 The CMC 256plus is used as signal source and in addition a standard meter (class 0.02 %) is used
as reference on-site.
 The CMC 256plus is used as reference but has been calibrated prior to the test against a
comparator, with this method error calculation compensation factors are applied. Onsite no
reference device is used.

Error (rel.)
guar.

typ.

guar.

Active power

Figure 2: Typical accuracy of the CMC 256 plus

For testing purpose energy meters usually provide information on the measured energy by means of LED
pulses or a rotating disk; the number of pulses, respectively rotations, is proportional to a specific amount of
measured power.

The output pulses of the energy meter, respectively the number of disk rotations, are sensed by a scanning
head. There are different types of scanning heads. OMICRON provides three different models which are
specific for different kind of meters:

© OMICRON 2013 Page 7 of 34


 SEM 1 contains the OSH 256 passive optical scanning head to detect the status of optical pulse
LEDs of electronic energy meters.

 SEM 2 contains the photoelectric scanning head TK 326 which is suitable for scanning of all known
rotor marks of Ferraris meters and for scanning of optical pulse outputs of electronic meters up to
the infrared wavelength range.

 SEM 3 contains the photoelectric scanning head SH 2015 to detect pulses from electronic meters.
This scanning head provides a ring magnet to attach the unit to solid-sate meters.

Figure 3: OMICRON scanning heads

The scanning head transfers the pulses to the CMC256 plus. The Meter module within Test Universe
software calculates the error automatically.

Different kinds of tests are available in order to obtain the meter error or check other meter features:

Load test; this test obtains as result the meter error. When using the CMC256 plus as reference, the error is
calculated as follows

Where; E is the energy registered on the test object or in the CMC respectively.
When using a reference meter, the error is calculated in the same way but referring to the energy registered
by the reference meter instead of the CMC.

The test sequence of a load test includes:


 Warm-up time [only voltage applied] – meaningful in case the meter needs to be brought to
operating temperature prior to starting a test
 Start-up time [full load already applied but pulse counting suppressed] – specifically for Ferraris
meters in order to eliminate settling errors.
 The actual test [initiated by pulse no. 0 which is the first pulse received after expiration of the start-
up time]

© OMICRON 2013 Page 8 of 34


Mechanism test (Dial Test); this test not only includes the error of the measurement elements but also
those of the gearwheels and display. This test is mainly applicable to Ferraris meters. This test requires
inputting the meter reading at the beginning of the test, then the test starts and a certain quantity of energy is
supplied, after this period, the new quantity displayed by the meter is also introduced and the meter error is
calculated.

Total meter error = counting unit error + measurement unit error

Injection test; this test provides no result it is used just for quick check or definition and injection of load
profiles without pulse feedback.

No-load test; this test is specifically for rotating disk meters and it evaluates the meter as started or not
started.

Creep test; this test is also specifically for rotating disk meters and evaluates if the meter has started or not
started under a certain low load (expressed in % of Inominal).

3 Practical Example
The Meter test module is part of the Measurement package and Universal package of the OMICRON Test
Universe family of test modules. The Meter module could also be added on its own to any other T.U.
package. It is a module used to test electrical and mechanical energy meters of various types with a meter
class of up to 0.2S. The user must bear in mind that an appropriately accurate CMC test set must be used to
achieve a reliable test result. For class 0.5 and 0.2 it is highly recommended to use a CMC256plus.

Meter supports the testing of electrical and mechanical AC meters of the following types:

 Watt-hours (Wh)
 var-hours (varh) [var = abbreviation of Voltampere-reéactif]

There are some other type of meters which are rarely used like, VA-hours (VAh), V-hours (Vh), V2-hours
(V2h) ,I-hours (Ih),I2-hours (I2h),Q-hours (Qh). The test of these meters is also supported by Meter module.

The test module can be found on the Start Page of the OMICRON Test Universe. It can also be inserted into
an OCC File (Control Center document).

© OMICRON 2013 Page 9 of 34


Figure 4: How to open a Meter test Module

For this example an OCC File has been prepared in order to perform more than one test to the same device.
This OCC File allows the automation of all the processes.

© OMICRON 2013 Page 10 of 34


3.1 Defining the Test Object
Before the test can begin the settings of the meter to be tested must be defined. In order to do that, the
Test Object has to be opened by double clicking the Test Object in the OCC file or by clicking the
Test Object button in the test module.

Figure 5: Test object configuration

When settings are done in the OCC file, the settings are applied to all the test modules introduced under this
object, in some cases it will be necessary to introduce another test object in the OCC file in order to change
some parameters, for instance in Meter module when active and reactive power is tested.

3.1.1 Device Settings


General meter settings (e.g. Name/Description, Manufacturer, Substation, Bay...) are entered in the RIO
function Device.

© OMICRON 2013 Page 11 of 34


Figure 6: Device settings window

Note: The nominal values for primary and secondary must be introduced. The parameters V max and
I max limit the output of the currents and voltages to prevent damage to the device under test.
These values must be adapted to the respective Hardware Configuration when connecting the
outputs in parallel or when using an amplifier. The user should consult the manual of the device
under test to make sure that its input rating will not be exceeded.

© OMICRON 2013 Page 12 of 34


3.1.2 Defining the Meter Parameters
Specific data concerning the meter can be entered in the RIO function Meter.

3
4
3
2

2
5 6
4

Figure 7: Device settings window

Note: When working with OCC file this function is not available until a Meter test module is inserted.

© OMICRON 2013 Page 13 of 34


1. Meter type, in the multiple choice box the kind of meter must be introduced, for the current example a
Multifunctional meter is the used. Single phase or three phases must also be selected. Use "Exporting is
0" and "Exporting is 180" to define whether exporting should be considered from the point of view of the
generator ("Exporting is 0" - the default) or from the point of view of the consumer ('Exporting is 180').
2. Pulse type, Active high means when the LED is active a pulse will be count. Active low the pulse will be
counted when the LED is inactive.
3. CT/PT Ratios, the default values come from the device settings.
4. Meter Constant, one of the four boxes must be introduced; the other three will be automatically
calculated according to the CT/PT Ratios.
5. Settling time, this is the time spam to allow the meter to establish a stable operating time.
6. Class, According to the device specification.

3.2 Hardware Configuration of the CMC Test Set


The Hardware Configuration specifies the general input/output configuration of the CMC test set. It is valid
for subsequent test modules and, therefore, it has to be defined according to the meter's connections. It is
opened by double clicking the Hardware Configuration entry in the OCC file.

Figure 8: Open General Hardware configuration

© OMICRON 2013 Page 14 of 34


3.2.1 Output Configuration for a three phase Meter
As the test will be done with a 3 phase meter, the correct configuration requires 3 voltages and 3 currents

Figure 9: Hardware configuration tab

Note: Meter tests usually require energy injection during a long period. The Compliance Voltage box
allows the test set to supply a lower power level, setting the level to 0% (low) the test set will not
reach high temperature and will not stop due to overheating. When long duration tests are
performed, it is important to consider the appropriate duty cycle setting. The burden of most
meters is low and therefor the duty cycle setting must be low.

© OMICRON 2013 Page 15 of 34


3.2.2 Analog Outputs
Analog outputs must be selected for current and voltage.

Figure 10: Analog outputs configuration

3.2.3 Binary/Analog Inputs

Figure 11: Binary inputs configuration

For this test the front panel binary inputs are not used, but the rear panel external interface is used to
connect the scanning head (External interface pin 1 or 2 which correspond to binary input 11 and 12
respectively) they can be used up to a 100 kHz pulse rate.
Binary outputs are not used. Counter 1 must be selected as Common. In this example we are not using a
Reference Meter so Counter 2 box must be unchecked.

© OMICRON 2013 Page 16 of 34


3.2.4 Binary Outputs, DC Analog Inputs and Time Source
In this example these outputs are not used, so they must be configured as not used

Figure 12: Hardware configuration not used tabs

3.2.5 Wiring of the Test Set

Figure 13: Wiring: Voltage and Current supply front panel to the Energy Meter

© OMICRON 2013 Page 17 of 34


Figure 14: Wiring: Scanning Head to back panel External Interface

3.3 Local Hardware Configuration


The local Hardware Configuration activates the outputs/inputs of the CMC test set for the selected test
module. Therefore, it has to be defined for each test module separately. It can be opened by clicking the
Hardware Configuration button in the test module.

Figure 15: Local hardware configuration access

This feature is only used when the hardware configuration is not the same for all the test modules, or when
more than one kind of test module is used. For the target example this option is not needed because the
hardware configuration does not change.

3.4 Defining the Test Configuration


3.4.1 General Approach
For this example we will show how to configure the following tests:

> Load test under reference conditions: This test is done to verify the accuracy of the meter when
working in usual conditions. The error must be according to the class.
> Type test with current variations: According to IEC 62053-22, table 4. The meter must be tested with
different current loads and the error must be under the limits specified in the standard.
> Type test with unbalanced load: According to IEC 62053-22, table 4. The meter must be tested with
load only in one current phase and reference voltage in the three phases. The error must be under the
limits specified in the standard.

© OMICRON 2013 Page 18 of 34


Figure 16: General test scheme.

To configure a test scheme as the previous shown. Each module embedded in the OCC file must be
inserted and configured independently. After inserting a module it will automatically open. The following
figure shows the general meter module interface.

Figure 17: Meter module general view

Configure each Meter module with the following steps

© OMICRON 2013 Page 19 of 34


3.4.2 Load test under reference conditions
Rename and set properties of the test. Right -click on the module display a menu to open the properties
window.

Figure 18: Rename the module

After this step Test and Settings tabs must be configured:

© OMICRON 2013 Page 20 of 34


Settings tab (in Test View)

4
1
2

Figure 19: Settings tab

1. Chose values secondary or primary


2. Set the Warm-up time; during this period only voltage will be injected to the meter. Set the Startup time;
during this period all the test parameters will be injected. This period must be longer than the settling time
of the device.
3. Enter temperature and relative Humidity; these values will appear in the report.
4. Measured quantity. This group box is enabled if a multifunctional meter was specified in the device
parameters. For this example Wh exporting and varh exporting are selected. Other quantities may be
selected according to the test to be done
5. Test configuration; this group box is used for no-load test and Creep test.
6. Reference Meter; in case a reference meter is used for the test, the reference meter parameter must be
introduced in this box. To create a new reference meter click New to introduce the parameters. Click
Update to change the setting of an already introduced reference meter or Import to import parameters
from a previously saved data file. Also data from the current defined reference meter can be exported to
a data file just clicking on Export. For the target example the CMC will be used as reference, so just
selecting Use CMC as reference will complete the settings.

© OMICRON 2013 Page 21 of 34


Test tab (in Test View)

This tab is used to insert the test points.

4 5
1 2

7
3
6
10
8

Figure 20: Test tab

When testing a multifunctional meter, the test can be configured in this tab for each different quantity to
measure, just switching to the correspondent tab in the table.

1. Test Mode; chose the test to perform. For this example a Load test will be done
2. Current waveform; it is possible to supply a sinusoidal wave, or waves with harmonic superimposed or
DC superimposed just clicking the option and introducing the desired values
3. Balanced 3-Phase system; the parameters to supply must be set here. Voltage; it is possible to
introduce L-L or L-N, the other value will be automatically set. Frequency and current must also be set.
Power factor and cos(φ) inductive or capacitive are also automatically set when setting one of them.
4. Nominal value; these are the test conditions, a number of pulses to be detected or the power supplied to
the device or the time of the test are set and the other two variables are set automatically. When power or
time is introduced and the number of pulses is not an integer number they will be automatically calculated
and changed to the immediate superior integer number of pulses.
5. Actual values; this is to display the data measured by the CMC during the test.
6. Tolerance; this is the device tolerance according to the class and the standard IEC 62053 or to the
manufacturer specification. This value is used to assess the test.
7. Supplied quantity; this box cannot be modified it is automatically calculated with current and voltage.
8. Test runs; is the number of times the test will run. The settling time will not be repeated for each test run,
it only applies to the first run. If the number of test runs is greater than one in addition to the error also the
standard deviation will be indicated for each test line.
9. If a pause before a test line starts is needed a Trigger with a message or indication for the tester, it can
be introduced checking the Pause Test box and inserting the desired message clicking in the Define
Trigger button. It is useful if the test requires any hardware change (i.e. changing the scanning heads
position)
10. Once the test is defined clicking the Add button, a line will be appended to the test table. To modify an
added line just double click the line and the Update button will be enabled. Modify the data and press this
button.

© OMICRON 2013 Page 22 of 34


Once all the test points are introduced a test table is available for each quantity to measure.

Figure 21: Test points for load test under reference conditions active and reactive power

© OMICRON 2013 Page 23 of 34


3.4.3 Type test with current variations
In this step the tested values are set according to the standard IEC 62053-22, table 4 for Class 0.2 and class
0.5 meters and IEC 62053-21, table 6 for class 1 and class 2 meters.

Table 2: Maximal errors for class 0.2 and class 0.5 meters with variable current

Table 3: Maximal errors for class 1 and class 2 meters with variable current

According to this table and for a nominal current of 5 A, a number of representative test points have been
chosen. These testing points are introduced in the Test Module with the same procedure as the previous
step.
1. Insert parameter values in the Test tab
2. Press Add button to add the line to the test

© OMICRON 2013 Page 24 of 34


The chosen points for this example are as follows:

Testing points Max. error


Current (A) Power Factor Class 1 meter (%)
1 0,1 1 1,5
2 0,2 1 1,5
3 0,25 1 1
4 5 1 1
5 6 1 1
6 0,25 0,5 inductive 1,5
7 0,45 0,5 inductive 1,5
8 0,25 0,8 capacitive 1,5
9 0,45 0,8 capacitive 1,5
10 0,5 0,5 inductive 1
11 5 0,5 inductive 1
12 6 0,5 inductive 1
13 0,5 0,8 capacitive 1
14 5 0,8 capacitive 1
15 6 0,8 capacitive 1
16 0,5 0,25 inductive 3,5
17 3 0,25 inductive 3,5
18 5 0,25 inductive 3,5
19 0,5 0,5 capacitive 2,5
20 3 0,5 capacitive 2,5
21 5 0,5 capacitive 2,5

Table 4: Test points for current variation for a meter with nominal current of 5 A and class 1

The resulting test table in the Meter Module is the following:

© OMICRON 2013 Page 25 of 34


Figure 22: Type test with current variations test points

© OMICRON 2013 Page 26 of 34


3.4.4 Type test with unbalanced load
During the previous steps, we have been working with balanced loads. For this third step unbalanced current
must be provided to the meter. The test points will be chosen according to table 5 from IEC 62053-22 for
class 0.2 and class 0.5 meters and from table 7 of IEC62053-21 for class 1 and class 2 meters.

Table 5: Maximal errors for class 0.2 and class 0.5 meters with unbalanced load

Table 6: Maximal errors for class 1 and class 2 meters with unbalanced load

To configure the current parameter the Detail View is used. In the detail view it is possible to set different
currents and voltages for each of the three phases, just by introducing the desired values of magnitude and
phase in the appropriate box.

© OMICRON 2013 Page 27 of 34


Different currents and
voltages can be set in this
view

Figure 23: Meter detailed view. Unbalanced currents and voltages

For the target example the test configuration process is the similar to previous steps; the difference is that
current must be set in the Detail View for each line.
The chosen points for a meter with nominal current of 5 A and Class 1, are summarized in the following
table:

Testing points Max. error


Current* (A) Power Factor Class 1 meter (%)
1 0,25 1 2
2 2,5 1 2
3 5 1 2
4 6 1 2
5 0,5 0,5 inductive 2
6 2,5 0,5 inductive 2
7 5 0,5 inductive 2
8 6 0,5 inductive 2
*Current in this test is only applied to one phase
Table 7: Test points for unbalanced current for a meter with nominal current of 5 A and class 1

© OMICRON 2013 Page 28 of 34


The resulting test table in the Meter Module is the following:

Figure 24: Test points with unbalanced current

1. Introduce current values in the Detail View; in the Test View will appear varied in the current box.
2. Introduce power factor, tolerance and pulses in the Test tab from Test View
3. Press Add button to insert the test line in the table.

© OMICRON 2013 Page 29 of 34


3.4.5 Configuring test report
The same report functionality that is available for other test modules of the OMICRON Test Universe is used
by the Meter module to format the test reports and to document the test results. For meter testing it is
recommended to use the condensed test report format. The reports are user-defined, serve as verification
of a successful test.
To configure the test report it is necessary to open the configuration window and chose the kind of report
from the multiple choice menu. Short form is the adequate to have a condensed report.

Figure 25: Test report configuration window

© OMICRON 2013 Page 30 of 34


4 Running the test
Once all the settings are done the test can begin, pressing the "Start/Continue all" Icon

Figure 26: Staring the test

When the test starts a window will display the Test process information will appear:

Figure 27: Test Information

The test will continue automatically and assessment will also be done automatically for each test step. Once
the test starts it is possible to stop it just pressing the Stop button, it is also possible to pause it and
afterwards continue with the Pause and Start/Continue buttons. Unless any of this buttons are pressed, the
test will continue until the next Pause point. At this point, the message previously defined in the trigger will
appear to indicate the operator how to proceed with the following tests. Once the test is completed, the
report will be automatically generated.

© OMICRON 2013 Page 31 of 34


Figure 28: Running the test

© OMICRON 2013 Page 32 of 34


Figure 29: Final Report view

Feedback regarding this application is welcome by email at TU-feedback@[Link].

© OMICRON 2013 Page 33 of 34


Support

When you are working with our products we want to provide you with the
greatest possible benefits. If you need any support, we are here to assist you!

24/7 Technical Support – Get Support


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At our technical support hotline, you can reach well-educated technicians for all
of your questions. Around the clock – competent and free of charge.

Make use of our 24/7 international technical support hotline:


Americas: +1 713 830-4660 or +1 800-OMICRON
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Europe/Middle East/Africa: +43 59495 4444

Additionally, you can find our Service Center or Sales Partner closest to you at
[Link] or [Link].

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The customer area on our website is an international knowledge exchange


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Browse through the knowledge library and find application notes, conference
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© OMICRON 2013 Page 34 of 34

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