Interaction ID: 26431097
Conversation Between:
Customer Name: Unknown
Agent Name: null
Started: 9/16/2025, 3:26:52 AM
Ended: 9/16/2025, 3:29:05 AM
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[9/16/2025, 3:26:52 AM] from: Athena™ :: To chat to an agent you need to be logged
into your account.
You can also reach us on our other support channels, should you need.
Maxi Call 📞: 0861 787 250
𝕏 : @Betway_za
Facebook : /BetwaySouthAfrica
Instagram : @betway_sa
You have the following chat options at your disposal.
Please select an option below.
[9/16/2025, 3:27:08 AM] from: Customer :: Forgot Username (Registered Cellphone
Number) or Password
[9/16/2025, 3:27:08 AM] from: Athena™ :: Let's see if we can help you log in.
Please select an option below.
[9/16/2025, 3:27:28 AM] from: Customer :: Forgot Username (Registered Number)
[9/16/2025, 3:27:28 AM] from: Athena™ :: You can retrieve your username, by
following these steps.
Select "Forgot Username" and enter your ID or Passport Number, First Name & Last
Name. Tap or click the "Submit" button.
All of your linked numbers will reflect on the tab.
Use the number that appears first to reset your password via SMS
Hope this helped, please select what you would like to do next.
[9/16/2025, 3:27:54 AM] from: Customer :: Forgot Password
[9/16/2025, 3:27:54 AM] from: Athena™ :: Please select how you would like to reset
your password.
Important to note to use the Reset via Security Questions option, you would have
needed to setup the "Security Question and Answer" on your account already, before
you can use this self service option.
[9/16/2025, 3:28:14 AM] from: Customer :: Reset Password via SMS
[9/16/2025, 3:28:14 AM] from: Athena™ :: Important note. The OTP will only be sent
to your registered mobile number.
To reset your password via SMS, you will need to enter your registered mobile
number, ID or Passport number to verify yourself.
A one-time pin will be sent to your phone, enter your code set a new password and
login to your account.
Hope this helped, please select what you would like to do next.
[9/16/2025, 3:28:30 AM] from: Customer :: Forgot Username
[9/16/2025, 3:28:30 AM] from: Athena™ :: You can retrieve your username, by
following these steps.
Select "Forgot Username" and enter your ID or Passport Number, First Name & Last
Name. Tap or click the "Submit" button.
All of your linked numbers will reflect on the tab.
Use the number that appears first to reset your password via SMS
Hope this helped, please select what you would like to do next.
[9/16/2025, 3:29:05 AM] from: Customer :: Got what I need, close this chat.
[9/16/2025, 3:29:05 AM] Notice :: Agent has left the conversation.
[9/16/2025, 3:29:05 AM] from: Athena™ :: Interaction Transcript
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