Human-Computer Interaction (HCI) Test Plan Template for Figma Design

1. Project Information
● Project Name: Guidance Office Management System
● Project Description:
The ABC University Guidance Office Management System is a centralized digital
solution aimed at optimizing administrative processes, communication, and student
support. This comprehensive platform is tailored to meet the specific needs of
guidance counselors, students, and teachers, enabling efficient management of
student records, appointments, notifications, and announcements.

● Test Date(s):
Testing Session 1: May 5, 2024

2. Test Objectives
● What are the main goals you aim to achieve through this testing?

o Assess the ease of navigation and overall layout of the system

o Evaluate the usability of data input forms and interaction elements.
o Determine how well users understand the process of scheduling
appointments within the system.
o Gather qualitative feedback on the overall user experience of the Guidance
Office Management System.
o Measure the success rate of users in completing key tasks within the
system.
3. Target Participants
● Who are you recruiting for testing?
o An IT expert or software tester with experience in quality assurance and
testing.
o A guidance counselor working within an educational institution who will
use the system as an end user.

● How many participants will you involve?

o 2 Participants (1 IT Expert and 1 Guidance Counselor)
4. Test Tasks and Scenarios
● List specific tasks you want users to complete using the Figma prototype.
Guidance:
o Checking Notifications
o Exploring Reminders
o Managing Appointments.
o Exploring Student Records
o Viewing Student Grades
o Managing Saved Information

Student:
o Viewing Notification
o Checking Attendance
o Viewing Grades
o Setting an appointment
o Sending Messages
o View Announcements
 Teacher:
o Viewing Student Grades
o Checking Notifications
o Checking School Form
o Answering Forms
o Managing Students
o Tracking Student Records
o Parental Engagement

● Develop scenarios that provide context for each task.

Student:
o Viewing Notifications
o Situation: Jake is running late to class due to unexpected traffic
congestion, and he needs to know if there are any urgent announcements
or changes in schedule.
o User Goal: Jake's goal is to quickly access digital notifications through the
system to stay informed about any last-minute updates or important
announcements related to class schedules or events, despite the
unexpected delay.
o Checking Attendance

o Situation: Jake missed a few classes due to illness, and he wants to ensure
his attendance record accurately reflects his circumstances.
o User Goal: Jake's goal is to check his attendance digitally within the
system to review his recorded absences and communicate any necessary
explanations or documentation to his instructors, ensuring his attendance
record is up-to-date and accurate.

o Viewing Grades

o Situation: Jake unexpectedly encountered technical issues during an

online exam, affecting his performance. He wants to understand how this
incident impacted his grades.
o User Goal: Jake's goal is to view his grades digitally in the system to
assess his exam results and determine if there are any discrepancies or
accommodations needed due to the technical issues encountered during
the assessment.

o Setting an appointment

o Situation: Jake experienced a personal setback and needs to speak with

his guidance counselor for support and guidance.
o User Goal: Jake's goal is to urgently set an appointment digitally within the
system to schedule a meeting with his guidance counselor and discuss the
challenges he is facing, seeking timely assistance and advice.

o Sending Messages

o Situation: Jake is struggling with a difficult assignment and needs

immediate clarification from his teacher.
o User Goal: Jake's goal is to send a digital message through the system to
his teacher, explaining the issues he is encountering with the assignment
and requesting timely guidance or clarification to progress effectively.

o View Announcements

o Situation: Jake is unaware of an upcoming school event that requires

student participation and preparation.
 o User Goal: Jake's goal is to view digital announcements within the system
to access important information about the upcoming event, ensuring he is
informed and can participate or prepare accordingly despite initially missing
the notice.

Teacher
o Viewing Student Grades

o Situation: Macy needs to review the grades of her students for the recently
completed exam week. she would have to manually collect and compile the
graded papers from each student, which is time-consuming and prone to
errors.
o User Goal: Macy's goal is to utilize the digital system to view her students'
grades effortlessly. By accessing the system, she can instantly view and
analyze each student's performance, providing timely feedback and
identifying areas for improvement more efficiently than the manual process.
o Checking Notifications

o Situation: Macy is in the midst of preparing lesson plans when she

receives word of an unscheduled faculty meeting. she would have relied on
paper notices posted on bulletin boards, which could easily be missed or
overlooked.
o User Goal: Macy's goal is to check her digital notifications through the
system to stay informed about the impromptu faculty meeting. By accessing
notifications digitally, she can ensure she receives timely updates and can
adjust her schedule accordingly, improving communication and reducing the
risk of missing important announcements.
o Checking School Form

o Situation: Macy needs to access School Forms 1 (SF1) for her students,
which contain essential information. retrieving and reviewing these forms
required manually searching through physical files and documents.
o User Goal: Macy's goal is to use the digital system to access SF1 forms
quickly and efficiently. By accessing SF1 forms digitally, she can retrieve
student information with ease, streamline administrative tasks, and ensure
accurate and up-to-date records are maintained.
o Answering Forms
o Situation: Macy receives a classroom observation form that requires her
input on a student's behavior and participation during class. she would
have filled out paper forms, which could be misplaced or delayed in
reaching the appropriate recipients.
o User Goal: Macy's goal is to answer the classroom observation form
digitally through the system. By completing the form online, she can provide
timely feedback and recommendations, facilitating efficient communication
and collaboration with colleagues and administrators, and ensuring prompt
intervention and support for students when needed.
o Managing Students

o Situation: Macy needs to review the list of students who are eligible for
promotion to the next grade level and those who require additional support
with back subjects. managing student records and tracking progress
involved manually sorting through paperwork and records, which was
time-consuming and prone to errors.
o User Goal: Macy's goal is to use the digital system to manage student
records and track progress more effectively. By accessing student
information digitally, she can quickly identify students who need additional
support, streamline the promotion process, and ensure that students
 receive the necessary assistance to succeed academically, enhancing
overall student management and support.

o Tracking Student Records

o Situation: Macy needs to review her students' academic records to prepare

for parent-teacher conferences. she would have to sift through piles of
paperwork and documents, which was laborious and inefficient.
o User Goal: Macy's goal is to track student records digitally through the
system. By accessing student records online, she can quickly retrieve and
review academic performance, attendance, and behavior history, enabling
her to provide comprehensive reports and personalized feedback during
parent-teacher conferences, enhancing communication and collaboration
with parents and supporting student success.

o Parental Engagement

o Situation: Macy receives a message from a parent requesting a meeting to

discuss their child's recent academic performance. scheduling and
coordinating such meetings involved multiple phone calls and emails, which
was time-consuming and inefficient.
o User Goal: Macy's goal is to engage with parents digitally through the
system. By using the system to schedule meetings and communicate with
parents, she can streamline the process, ensuring clear and timely
communication, fostering parental involvement and support, and ultimately
enhancing the educational experience for her students.

Guidance Counselor
o Checking Notifications

o Situation: Fiona used to rely on physical announcements, causing delays in

receiving updates.
o User Goal: Fiona's goal is to check digital notifications for instant access
to school announcements and events.

o Exploring Reminders

o Situation: Fiona managed schedules with handwritten notes, leading to

scheduling errors.
o User Goal: Fiona's goal is to use automated reminders for organized
preparation and timely task management.

o Managing Appointments.

o Situation: Fiona scheduled meetings manually, resulting in scheduling

conflicts.
o User Goal: Fiona's goal is to streamline appointment management with
digital scheduling for efficient counseling sessions.

o Exploring Student Records

o Situation: Fiona manually searched for student records, causing delays in

accessing information.
o User Goal: Fiona's goal is to access student records digitally for efficient
academic support and counseling.

o Viewing Student Grades

o Situation: Fiona relied on printed reports, hindering timely updates to

parents and students.
 o User Goal: Fiona's goal is to access student grades digitally for transparent
communication about academic progress.

o Managing Saved Information

o Situation: Fiona documented counseling notes on paper, risking incomplete

records and follow-up.
o User Goal: Fiona's goal is to centralize and secure saved information
digitally for effective counseling follow-up and continuity of care.

5. Testing Materials

• Figma Prototype: Ensure your Figma prototype is accessible and functional for
testing.

• Testing Platform (Optional): Consider using a user testing platform like Maze or
User Testing to facilitate remote testing and data collection.

● Data Collection Tools: Prepare a way to capture user feedback, such as screen
recording software, a survey, or a note-taking document.
6. Test Procedure
● Introduction: Welcome participants, explain the testing process, and
obtain informed consent.
● Warm-up (Optional): Provide a simple task to familiarize participants with the
testing environment.
● Test Tasks: Guide participants through each task scenario and observe
their interactions with the Figma prototype. Encourage them to "think aloud"
and verbalize their thoughts while completing tasks.
● Debriefing: After completing the tasks, ask participants open-ended questions
about their experience, including any difficulties they encountered, suggestions
for improvement, and overall impressions of the design.
7. Reporting
● Summarize your findings in a clear and concise report.
● Include key user insights, usability issues identified, and recommendations
for improvement.
● Share the report with relevant stakeholders to inform design iterations
and ensure the final product delivers a positive user experience