Taiesh Behzad.
Srinagar | +91 7006103705 | taieshbehzad0071@[Link]
Professional Summary
As a Network Support Engineer with 2 years of experience, I am committed to delivering exceptional technical
support and solutions that ensure customer success. I specialize in working with B2B clients, offering in-depth
technical expertise to resolve complex challenges in cloud environments, networking protocols, and distributed
systems. My passion lies in providing proactive, customer-centric solutions that enhance the overall support
experience.
With hands-on experience in cloud provider ecosystems, I bring a comprehensive understanding of networking
protocols, including TCP/IP, DNS, HTTP/HTTPS, and TLS, as well as VPNs and proxies. My proficiency in
Technical Support enables me to drive optimized performance and ensure seamless service delivery for
customers.
Throughout my career, I have taken ownership of technical issues, collaborating with cross-functional teams to
diagnose, troubleshoot, and resolve problems efficiently. My leadership and communication skills enable me to
engage with stakeholders at all technical levels, ensuring resolutions align with business goals. With a background
in Electronics and Communication Engineering, with network analysis tools like Wire shark, and security
protocols, I am committed to driving continuous improvements and delivering exceptional support. I am eager to
contribute my skills in providing top-tier technical service and support to a global customer base.
Education
[Link] |NOV- 2020 | UNIVERSITY OF KASHMIR
ELECTRONICS & COMMUNICATION ENGINEERING
CGPA : 7.30
MBA | JULY-2023 | PTU
HR & MARKETING
CGPA : 8.5
Experience
NETWORK SECURITY ENGINEER (MOVATE) | PALO ALTO NETWORKS | MAY-2024-PRESENT
As a TAC engineer, my primary responsibility is to resolve all kinds of technical issues related to Palo
AltoNetwork's next-generation firewall within a specific SLA [Link] for providing technical support
for Palo Alto Firewalls over the phone,Email,and Web.
• Assisted customers in Configuring and troubleshooting the following products: PA-VM series, PA-
200, PA-500, PA-800, PA-3000, and PA-5000 series panorama VM series and M- series devices.
• Offered expert guidance and assistance in various networking and security domains, including: Skilled in
networking technologies such as BGP, TCP, DNS, DHCP, OSPF, LACP and proficient in security protocols like
policy optimization, NAT, IPsec and SSL
• Proficient in SSL Forward Proxy, SSL Inbound Inspection, and Global Protect VPN.
• Panorama and its validation and commit related issues, IPsec Site to Site/Remote VPN Tunnels
Policy Based Forwarding, NAT, Security Policies and Security Profiles Debug, Log Analysis & Packet
Capture Analysis.
• Providing post sales technical support, configurations, troubleshooting and standard methodologies
to customers via phone, e-mail and web.
• Proficient in firewall management techniques along with expertise in LDAP, SAML, log forwarding
technologies.
• Proficient in implementing diverse high availability architectures, including active/passive and active/active
setups..
Delivering exceptional customer support by addressing technical queries and ensuring timely resolution of
service tickets.
Utilized key performance indicators (KPIs) to evaluate and improve the efficiency of technical support
processes, ensuring timely resolution of customer issues and maintaining high service standards
Troubleshooting for Internet not working, IPsec VPN/SSL VPN Tunnel not Established
Prioritized workload and communicated technical issues to stakeholders of varying technical ability
Efficiently working for customer satisfaction. Achieved more than 90% CSAT Score on multiple occasions.
TECHNICAL SUPPORT SPECIALIST | WANMX SERVICES PVT LTD | DEC-2020 TO NOV-2021
Providing post-sales technical support, configurations, troubleshooting, and standard methodologies to
customers via phone, e-mail, and web
Responsible for handling Chat and Web cases for NAM customers and at the same time pitching in for other
time-zone (EMEA, ANZ, IST, APAC) call backs - troubleshooting sessions, telephonic conversations, etc.
Reproduce, verify, and test the customer reported fault in Lab environment and work towards the solution
after thorough understanding of the customer’s requirement and problem observed in the enterprise network
environment
Have interacted with customers from all over the world especially US, UK and Australian Enterprise Customers
INTERNSHIPS
Intern
DOORDARSHAN KENDRA SRINAGAR (J&K) .
Intern
Power Development Department SRINAGAR (J&K).
CERTIFICATIONS
• Palo Alto Networks Certified Network Security Engineer (PCNSE) (Palo Alto Networks)
SKILLS
OSI Model and TCP/IP Model, Subnetting
Basic networking protocols - ARP, IP, ICMP, DHCP, FTP, HTTP,HTTPS
Deep knowledge on DNS (DNS records, Zone Transfer DNS Header, DNS security {DNSSEC} )
Good knowledge of Headers - Ethernet, IP, TCP, UDP
Routing protocols - Static Routing and Dynamic Routing (RIP, EIGRP, OSPF)
Experience with Security (IPSEC, SSL-VPN,)
Knowledge of Firewalls (On-Premises and Cloud basics).
Experience in implementing user based/Ip based/ FQDN based exclusions for accessing different
websites.
Expertise with hands on Content filtering, App Control, App Rules, Gateway antivirus & Intrusion
Prevention
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