� PART A: COMMUNICATION BASICS

1. What is the main purpose of communication in schools?

a. Entertainment
b. Authority control
c. Information sharing and relationship building
d. Cultural preservation
Answer: c

2. Communication becomes effective when:

a. Only written forms are used

b. The receiver understands the intended message
c. The speaker dominates the conversation
d. It avoids emotional expressions
Answer: b

3. Which of the following is NOT a basic method of communication?

a. Visual image
b. Symbolic gesture
c. Emotional transfer
d. Spoken word
Answer: c

4. Which method of communication is permanent and accessible?

a. Spoken
b. Visual
c. Written
d. Symbolic
Answer: c

5. The most immediate communication method is:

a. Visual images
b. Written reports
c. Spoken word
d. Email
Answer: c

� PART B: SUPPORTIVE COMMUNICATION

6. Which of the following is a characteristic of supportive communication?

 a. Person-oriented
b. Disjunctive
c. Evaluative
d. Problem-oriented
Answer: d

7. What does congruent communication involve?

a. Giving false compliments

b. Matching verbal and non-verbal cues
c. Avoiding emotional expressions
d. Criticizing openly
Answer: b

8. Which is not a supportive communication attribute?

a. Owned communication
b. Disjunctive message delivery
c. Congruent statements
d. Descriptive feedback
Answer: b

9. A statement that focuses on behaviour rather than personal traits is:

a. Evaluative
b. Descriptive
c. Incongruent
d. Disowning
Answer: b

10. Which term best defines using “I” statements in communication?

a. Specific
b. Owned
c. Evaluative
d. Passive
Answer: b

� PART C: BODY LANGUAGE AND NON-VERBAL CUES

11. Which body language shows confidence?

a. Arms crossed
b. Indirect gaze
c. Slouched posture
d. Body facing front and open posture
Answer: d
 12. Which is a negative body language sign?

a. Relaxed arms
b. Slight slumping
c. Upright posture
d. Direct gaze
Answer: b

13. What does pulling your ear usually indicate?

a. Happiness
b. Interest
c. Doubt
d. Respect
Answer: c

14. Facial expressions, gestures, and tone fall under:

a. Written communication
b. Non-verbal communication
c. Technical language
d. Objective feedback
Answer: b

15. Maintaining eye contact while listening shows:

a. Aggression
b. Attention
c. Domination
d. Avoidance
Answer: b

� PART D: CROSS-CULTURAL COMMUNICATION

16. Cross-cultural communication refers to:

a. Speaking only English

b. Avoiding cultural references
c. Interacting across different cultural backgrounds
d. Teaching students about global warming
Answer: c

17. One major barrier to cross-cultural communication is:

a. Proper grammar usage

b. Use of open-ended questions
c. Stereotyping
 d. Repetition of ideas
Answer: c

18. Which is an offensive phrase in cross-cultural context?

a. “You’re so unique.”
b. “You people are always late.”
c. “That’s an interesting view.”
d. “Let’s collaborate.”
Answer: b

19. What does NOT reduce cultural communication barriers?

a. Respecting personal space

b. Avoiding cultural taboos
c. Enforcing uniform behavior
d. Removing stereotype-laden language
Answer: c

20. In cross-cultural communication, distance between speakers is:

a. Irrelevant
b. Universally defined
c. Culturally determined
d. Always close
Answer: c

� PART E: QUESTIONING SKILLS

21. A question that opens discussion is:

a. Closed
b. Open
c. Fact-finding
d. Feedback
Answer: b

22. “Did you attend the meeting?” is an example of a:

a. Open question
b. Follow-up question
c. Closed question
d. Leading question
Answer: c

23. Which question type is used to gather more detail?

 a. Fact-finding
b. Feedback
c. Follow-up
d. Open
Answer: c

24. What should you do before a meeting?

a. Avoid all questions

b. Ask only rhetorical questions
c. Prepare a question list
d. Interrupt often
Answer: c

25. The tone of voice in communication can express:

a. No meaning
b. Emotions and intent
c. Grammar accuracy
d. Visual representation
Answer: b

� PART F: NLP & LISTENING

26. “I see what you mean” indicates which thinking style?

a. Auditory
b. Kinesthetic
c. Visual
d. Reflective
Answer: c

27. Mirroring in NLP helps build:

a. Barriers
b. Conflict
c. Rapport
d. Silence
Answer: c

28. Which of the following is NOT a good listening practice?

a. Interrupting
b. Nodding
c. Making eye contact
d. Asking open questions
Answer: a
 29. Listening conveys:

a. Superiority
b. Empathy and respect
c. Dominance
d. Judgement
Answer: b

30. Effective listening avoids:

a. Encouragement
b. Interruptions
c. Clarification
d. Paraphrasing
Answer: b

� PART G: CONFLICT AND RESOLUTION

31. Conflict occurs when:

a. People agree on goals

b. There’s a threat to one’s interests
c. There is too much collaboration
d. Information is clearly understood
Answer: b

32. What is the most constructive conflict resolution style?

a. Competing
b. Avoiding
c. Collaborating
d. Accommodating
Answer: c

33. What is a feature of the competing style?

a. Passive behavior
b. Aggressive communication
c. Avoiding responsibility
d. Yielding to others
Answer: b

34. Which style seeks mutual win-win solutions?

a. Collaborating
b. Compromising
c. Avoiding
 d. Smoothing
Answer: a

35. Avoiding conflict may lead to:

a. Immediate resolution
b. Increased clarity
c. Pent-up feelings
d. Mutual understanding
Answer: c

� PART H: EMOTIONAL & PHYSICAL RESPONSES

36. Emotional responses to conflict include:

a. Sleeping
b. Rational planning
c. Fear and confusion
d. Calm judgment
Answer: c

37. Cognitive responses involve:

a. Sweating
b. Internal thoughts
c. Shouting
d. Avoiding eye contact
Answer: b

38. Physical symptoms in conflict include:

a. Relaxed muscles
b. Clear breathing
c. Rapid heartbeat
d. Calm voice
Answer: c

39. Self-talk during conflict influences:

a. Grammar
b. Uniformity
c. Emotions and actions
d. Only physical health
Answer: c

40. Which technique helps reduce tension during conflict?

 a. Yelling loudly
b. Avoiding people
c. Stress management
d. Rumors
Answer: c

� PART I: SCHOOL CONTEXT & COMMUNICATION

41. Communication in schools impacts:

a. Transportation
b. Cafeteria menus
c. Relationships and instruction
d. Property value
Answer: c

42. Most behaviour issues in schools stem from:

a. Homework
b. Communication breakdowns
c. Syllabi
d. Dress code
Answer: b

43. Teachers misinterpreting cultural norms can lead to:

a. Higher achievement
b. Better relationships
c. Discipline problems
d. Multilingualism
Answer: c

44. Supportive communication between school leaders and staff builds:

a. Conflict
b. Superiority
c. Trust and collaboration
d. Stereotypes
Answer: c

45. Cross-cultural miscommunication may cause students to:

a. Score higher
b. Feel welcomed
c. Feel alienated
d. Speak more languages
Answer: c
� PART J: MISCELLANEOUS

46. First impressions are formed in the first:

a. 5 minutes
b. 30 seconds
c. 5 seconds
d. 10 minutes
Answer: c

47. What does problem-oriented communication avoid?

a. Behavioural focus
b. Blaming individuals
c. Discussion
d. Listening
Answer: b

48. Teachers are encouraged to avoid:

a. Cultural awareness
b. Personal bias
c. Inclusive language
d. Stereotyping
Answer: d

49. Congruent communication creates:

a. Confusion
b. Trust
c. Distance
d. Fear
Answer: b

50. Effective leaders are judged by their:

a. Loudness
b. Uniform
c. Listening skills
d. Rigidness
Answer: c