Welcoming/ Greeting the guest
Waiter: Good Morning/Afternoon/Evening welcome to Salene Savories. How may I assist you?
Customer: I have a reservation under my name, Ms. (Name).
Waiter: Let me check our list for a while ma’am. Excuse me. (after checking) Ok ma’am. We
have prepared a nice table for you.
Customer: Great. Thank you!
Waiter: This way please.
Escorting/ Seating the guest
Waiter: Will this table do Ma'am?
Customer: Yes, thank you!
Waiter: Please have a sit Ma'am (Guides the customer)
Customer: Thank you so much
Laying the Napkin
Waiter: By the way ma’am, I’m (name) and I’ll be your waiter for this day. Would you like me
to assist you with your table napkin ma’am?
Customer: Yes please.
Offering before ordering
Waiter: Do you want to drink some water Ma'am
Customer: Yes please
(Pour water)
Customer: Thank you!
Waiter: You’re welcome ma’am!
Presenting the menu
Waiter: Here’s our menu for your selection ma’am.
Customer: Okay, your foods here look so delicious
Waiter: Thank you so much for that compliment Ma'am.
Customer: You're welcome
Waiter: Please call my attention if you are ready to order, I will leave you for a while Ma'am.
Customer: Alright
Taking Order
Customer: (calls the attention of the waiter)
Waiter: Is your order ready ma’am?
Customer: Yes and I would like to get chips for my appetizer, beef stew for my soup, Sirloin
steak for my main course.
Waiter. Would that be all ma’am?
Customer: Yes. Is there any suggestion?
Waiter: Oh yes ma’am, since you order chips for appetizer I suggest that onion dip is perfect and
for your main course, since you chose our best seller that will compliment with our red wine.
Customer: That will be good then.
Waiter: Would you like to add our best selling dessert ma’am?
Customer: Yes actually, and what is that?
Waiter: It’s our special strawberry cake made with strawberry moist and has fresh strawberry on
top.
Customer: ok I Love that. Thank you!
Waiter: I may now repeat your order Ma'am, single order of chips with onion dip, beef stew,
sirloin steak, red wine and strawberry cake, is that correct Ma'am?
Customer: Yes, that's all thank you so much
Waiter: Alright, I’ll be right back ma’am! (smile)
Serving Food
Waiter: Here's your order Ma'am (smile)
Customer: That looks so delicious
Waiter: Thank you so much Ma'am, please enjoy your meal/food
Customer: Of course, thank you
Waiter: Just call me or any waiter here, if you want something
Customer: Okay, thank you
Waiter: Eat well Ma'am (Smile)
Presenting the bill
Customer: Excuse me (ask for the bill)
Waiter: How would you like to pay your bill Ma'am? would it be cash or credit card? Here is
your bill
Customer: Here (Gives the money)
Waiter: I receive ------ pesos, excuse me Ma'am I'll be back for your change
Customer: Keep the change, it's your tip
Waiter: You don't have to Ma'am
Customer: I want to give you a tip because you are very hands-on
Waiter: Thank you so much Ma'am, I hope you enjoyed you meal!
Customer: Yes, I did. It was lovely.
Bidding Goodbye
(Escort the guest upon leaving.)
Waiter: Thank you for dining with us, ma’am. We look forward to your next visit. Have a nice
day!
Customer: Thank you, Goodbye!