AUDIT

NESTLE COMPANY STANDARD.

Teacher: Patricia Ahumada.

Giovanna Silva.
Ana Maria Quinteros.
Amaro Guajardo.
Patricia Cerda.
Degree: Business Administration with a specialization in Marketing.

General Introduction.
Executive Summary.
This work brings to practice everything we have learned in class about the ISO 14001 standard.
auditing the company NESTLÉ which is a company that over the years has
positioned in the high levels of the market to which it belongs, becoming a
Highly competitive leading company, primarily focused on the consumer, which
It adapts its products and local wishes in more than one hundred countries where it is present.

distributed.
Its mission is to generate consumer preference, satisfaction, and trust.
Its vision is to be the leading food and beverage company in the region.
Currently, Nestlé's Macroenvironment is facing political-legal aspects such as
the taxes in the General Health Law, as well as the tax on high-calorie foods
caloric content is 8%. In addition to the tax on soft drinks and sugary beverages. The
political changes are very uncertain, but with good organization and planning the
the organization has been able to face everything from the most harmonious moments of the country to
the toughest crises over the years.
Due to the wide variety of products that Nestlé has, the segmentation that is
It was focused around Nestea, demographically between the ages of 16 to 27, of sex
male and female, single and married, Catholic and with an educational level that reaches
the 4th year of high school, university and postgraduate, their preferred groups are family, friends and their

The level of culture is medium.

Company History.

Henri Nestlé, a German chemist, settled in Switzerland in 1843 in the town of Vevey, he
he proposed the search for healthy and affordable alternatives for mothers who could not
to feed their young children with breast milk.... That day the giant was formally born.
number one food in the world.
Nestlé is a multinational company within the food sector and a leader in the world.
Officially, its foundation was in 1866 by the German Henri Nestlé, who was living at that time.
In Switzerland, at 21 years old, her idea was to offer economic and above all healthy alternatives.
for mothers and their children regarding food aside from breast milk, he
he was trying to find an alternative to breast milk and with that idea he started the business which
he launched a flour prepared with milk and cereals specifically aimed at babies
that for some reason they could not have access to breast milk.
At the same time in Germany, brothers Charles and George Page were founding their company.
products like condensed milk under the name Anglo Swiss Condensed Milk Company
being at the time the strongest competitor to what Nestlé had started.
For several years, the two companies had a strong rivalry and their campaigns
Advertising were one stronger than the other until in 1875 the original creator of Nestlé
decided to sell his company to some entrepreneurs from Geneva, they decided to keep the
name and the logo, in fact, they decided to stay on the same line offering their
dairy products and nutritional supplements, Henri Nestlé passed away in 1980, curiously in
those years the competition of Nestlé changed owner as the original creators
they sold the company to the Cailler group, who were entrepreneurs of a company of
chocolates.
But finally, Nestlé had grown so much expanding internationally that
he nullified his competition by completely buying up its surroundings, this happened in 1904 and a
an important change occurred in the company as its star products became the
chocolates and condensed milk, at that moment the company changed its name to Nestlé &
Anglo Swiss Condensed Milk.

But like many other companies, during World War II and after it
Nestlé had difficulties with sharply declining sales, but in a smart move, they created
a classic product today that was Nescafé in 1938, in fact this product was what gave
allowed the company to remain in the market during those difficult times. Another fact
An important event occurred in 1947 when it partnered with Maggi, a company famous for its sauces.
and that they created a line of soups long before, also acquired other companies such as
Crosse & Blackwell acquired Findus in 1963 and did the same with several others.
In the mid-1980s, there was this new trend of consuming products.
natural products and Nestlé did not lag behind, which is why it strengthened its cereal products.
1989 formed a partnership with General Mills and they focused on cereal production with
a much greater impact, currently their products cover almost everything in food
such as chocolates, ice creams, kitchen products, yogurts, dairy products, coffees
instant products and many other products. It is estimated that today Nestlé has more than 495
factories in various parts of the world and has more than 300,000 people working in its
factories, it also owns 95 brands of various of its products, its current president
It's Peter Brabeck-Letmathe.

In 1934, Nestlé started its operations in Chile under the name Industrial Society.
Miraflores Dairy, whose factory located in Estación Retiro, VII Region, began to
to make condensed milk.

Mission
Mission.
Inspired by the scientific advancements of our founder, Henri Nestlé, guided by our
values and with nutrition at the center, we work together with our collaborators
to improve quality of life and contribute to a healthier future, for people and
families, for our communities and for the planet.

Vision.
As a world-leading food company, the company's efforts are focused on
to be always a the avant-garde of the industry of foods.
Based on that premise, the objective is to meet the demands of a progressing society.
towards a healthier life, creating long-term value for our shareholders,
collaborators, consumers, and the societies where we operate.
Objective.
Nestlé's objective is to position itself as a global leader in Nutrition, Health, and Wellness.
Furthermore, being a reliable company for all its stakeholders and a benchmark for
performance financial in your sector.
Nestlé's roadmap aims to align its people behind a coherent set of
strategic priorities that accelerate the achievement of your objectives. These goals require your
collaborators a long-term inspiration, that allows building the future and the actions
short-term business.
Nestlé works to achieve leadership and trust through compliance with the
expectations of consumers, shareholders, the communities in which it operates and the
society as a whole.
For this reason, the company is investing to ensure financial sustainability and
environmental impact of its actions and operations in the long term, specifically in: Capacity,
technologies, skills, people, brands, research and development.
Its goal is to meet current needs without compromising the ability of
future generations, in order to meet their requirements to ensure a
profitable growth year over year and in the long term.
Social Responsibility.

Nestlé; Improving the quality of life and contributing to a healthier future. Since
Nestlé arrived in Chile in 1934, our purpose has been to improve the quality of life and contribute
to a healthier future. Since then, our focus has been to help that the
people and their families have healthier and happier lives, offering healthier options
and tasty at all stages of life, for every moment of the day.

Areas We Impact.

Driven by our company's purpose to improve quality of life and contribute to

a healthier future, we have defined three general ambitions that will guide our
efforts to meet the commitments of 2020 and support the achievement of the Goals of
Sustainable Development of the United Nations. Our initiatives are supported by 42
commitments.
 How We Act.
Guided by values based on respect, we work with our collaborators to
creating shared value, contributing to a better society while ensuring the
long-term success of our business. It is what we call Value Creation
Shared and it is a principle that we integrate into all our actions.

Objectives and Actions of Nestlé's rural development.

Nestlé's objective is to position itself as a world leader in Nutrition, Health, and Wellness.
In addition, to be a reliable company for all its stakeholders and a performance benchmark.
financial in its sector.

Its goal is to meet current needs without compromising the ability of the
future generations, in order to meet their requirements in a way that ensures a
profitable growth year after year and in the long term.
Action of rural development Nestlé:
Through the NESCAFÉ Plan we have the commitment
firms to help secure the future of coffee. Starting from
to promote viability and growth in the
living conditions of coffee farmers, of the
health of the lands and sustainability in the
the development of coffee plantations, the NESCAFÉ Plan helps to

may the day never come when coffee lovers

find without your favorite drink.
 Nestlé chocolates, a
Responsible Pleaser.
Nestlé is taking advantage of the

experience gained during

years to implement a series of
initiatives in their chain of
supply, which are detailed
in the program The Cocoa Plan.

Responsible Solís

Nestlé, with its tomato brand

Frito Solís promotes the initiative
Responsible Solís, your commitment
with nutrition, local farming and
the environment.

Our factory no longer sends waste from its operation to landfills or dumps.
hard to believe that a factory that produces tons of products each year can reduce to
zero the amount of waste that is sent to the landfill, but that is the reality of our
factory located in the commune of Graneros.

This important improvement in sustainability was achieved thanks to the fact that in all processes
productive of this factory we follow the rule of the 3 Rs: reduce, reuse and recycle the
 waste. This implies that, for several years now, the amount of waste produced has been
significantly decreasing, while at the same time seeking to recycle and/or reuse the most
possible amount.

To meet the proposed goal, continuous training of our personnel was key.
employees on waste separation according to its classification at workstations, in
production lines, in the casino and also in restrooms. The result of that methodology is that,
Between 2013 and 2016, we achieved a 47.4% reduction in landfill waste.
sanitary, with 2017 being the year in which we took the definitive step towards reaching the goal of zero
waste (or zero waste).
Fabien Robert, Head of Technical & Production at Nestlé Chile, highlighted that 'this quality of
zero waste has been achieved by few industries in Chile. And, reinforcing the commitment of
Nestlé with sustainable development, we are working to ensure that our other factories of
country reach the same condition.
To have a sense of what this achievement means, one must take into account that the plant
Graneros produces 36 thousand tons annually of beverages, coffee, baby cereals, and Coffee.
Mixes, with Nescafé, Ecco, MILO, Nesquik, Nestum, and Cerelac as the main brands
present in this factory. Not to mention, last year this factory shipped 304 tons of
waste to landfill.
This achievement is part of our global purpose to improve the quality of life and contribute to a
a healthier future for people and their families, for communities and for the planet.
In this last case, preserving resources for future generations. In that regard,
For several years now, we at Nestlé have been making a series of efforts in our country to obtain
real progress in environmental issues such as the use of renewable resources.

INTERVIEW QUESTIONNAIRE

ISO 14001; 2015 REQUIREMENTS COMPLIANCE EVIDENCE AND

OBSERVATIONS

Have all the aspects been identified? All Nestlé products in Chile
environmental conditions in normal conditions, must apply a tool of
abnormal, direct, indirect and of management called PESIS (Preliminary
product? Environmental and Workplace Safety
yes Impact Study, abbreviated in English). A
through it, the impacts are analyzed
environmental that can be
generate in the manufacturing of the
products and the associated risks in
safety issues in the lines of
processes.
Has a methodology been determined?
suitable for the evaluation y
yes The PESIS system, management system
determination of the aspects
significant environmental?

The resulting significant aspects All of them are fully evaluated.

they are consistent and in accordance with the variants.
yes
nature and reality of the organization?

Are the related records maintained? The SHE Manager reviews

with the identification and evaluation of monthly the Matrix to include
aspects? new aspects
yes environmental or eliminate those that are not
current.
This update is also made
when himselfgenerate changes
significant in the processes
changes in the applicable legislation,
for recommendation of parts
interested parties, results of
audits investigations from
incidents or other initiatives.

LEGAL REQUIREMENTS AND OTHERS

REQUIREMENTS.

Is there a documented procedure?

for the identification and application of the Matrix department SHE (Safety
yes Health & Environment
legal and voluntary requirements?

What methodology was carried out for the

updating of legal requirements is Permanent audits based on
suitable and is carried out according to the
yes
ISO-14001-2015
procedure?

Have all the requirements been identified? Yes Currently Certified in ISO-
applicable legal and voluntary ones? 14001-2015

Are the related records maintained?

with the identification of legal requirements public annual report (minutes) and
yes internal records.
And volunteers?

OBJECTIVES, GOALS AND PURPOSES.

Are the environmental objectives in place? The company has documented the
according to the guidelines of the policy? objectives
yes according to the environmental policy
The objectives have been set in functions
appropriate levels that offer improvement public annual report (memoranda) and
yes
continues of the management system and of internal records
environmental behavior?

Are the objectives measurable and are they The company has documented
objectives, goals, and programs in the matter
associated with an indicator? yes environmental They are governed by the matrix
SHE.

The objectives it they find Based on the SHE matrix, the aim is to
continuous improvement.
developed in activities for their yes
compliance?

Are the resources defined,

proposed dates and responsibilities for yes Communication chains, reports
the activities of the objectives plan? weekly, monthly, quarterly, etc.

The objectives indicate improvement

continues regarding the values of public annual report (minutes) and
yes internal records.
previous periods?

Are the activities of the objectives and the

monitoring of the same is being According to previous indicators, it
yes apply the necessary improvements.
carrying out as planned?

IMPLEMENTATION AND OPERATION.

Are the positions defined or

functions of the organization in yes Implicit in the 2017 Government reports
organizational chart and job descriptions? corporate.

Are they documented?

responsibilities of each position yes Implicit in memories 2017
work related to the management system
environmental?

What isthey find communicated the

responsibilities for each of the Individual job descriptors and
yes
employees of the organization? collective

What isthey find documented the In the manual of functions and/or descriptor
assignment of representative of the the responsibility is assigned to the position and
yes
address to a position authority

Within the responsibilities of

job position of the representative of the Responsibilities of the Chief are evident.
from the SHE Department according to the Manual of
the address includes the insurance of
yes functions aimed at coordinating and
establishment, implementation y
system management maintenance support the implementation y the
in accordance with the requirements of ISO 14001? maintenance of the entity's SGA
based on the ISO 14001:2015 standard.

COMPETITION Y TAKE DE
CONSCIOUSNESS.

Is the staff competent for the yes Environmental training plan, sheets of
execution of their work? life, employment policies

Is the competence defined?

necessary for each job position yes Corporate governance
taking into account education,
appropriate training and skills?

Is there a training or achievement plan? yes

competencies? Hiring Policy

Is there a defined methodology for the

employee awareness of Established by top management in
yes memories 2017
environmental matter?

Do you know the employees the

potential consequences of deviating from Activities are recorded and evidenced
if
the specified procedures? awareness

AUDIT PLAN ACCORDING TO ISO 14001 STANDARDS.

❖ Visit plan Nestlé Chile Graneros plant.

Date of audit conduct 11-19-2018
Date of the report completion 11-23-2018

Company data:

Organization/company: Nestlé Chile S.A.

Director General: Victor Nuñez Vergara.

Representative of the management: Jose Hair Flowers.

ADDRESS OF THE COMPANY TO BE AUDITED.

70 Salvador Gutiérrez, Graneros, Libertador General Bernardo O'Higgins Region

 Perform the verification and gap analysis
of the environmental management system of the
processes carried out in the company.
Being able to analyze through the elements and
Objective of the audit
guidelines provided by the ISO 14001 standard
what level of implementation and compliance is
has and define the action plan for the closure of
the findings discovered.

Apply for the entire transformation process

and production of the company.

At the end of the audit, it will be handed to the

General Directorate the final report that contains:
Scope of the Audit.
Audit Plan.
The observations obtained.
The detected non-conformities.
The proposals for corrective actions.

Reference document. The following will be taken as a reference document

ISO 14001:2015 STANDARD

Audit logistics. Annex No. 1

The people responsible for conducting the audit

son

Chief Auditor: Giovanna Silva

Expert: Amaro Guajardo

Audit team.
Auditor: Patricia Cerda.

Intern Chief Auditor: Ana María Quinteros.

Those who are responsible for preparing the

audit plan, apply the checklists of
verification and finally make the report
final.

Plant manager.
Interviewed officials. Plant assistant managers.
 Area managers.

Activity plan

Senior Auditor
Head of audited process or dependency
Approval.

❖ VISIT PLAN NESTLÉ CHILE GRANEROS PLANT.

DATE OF AUDIT CONDUCTED 19-11-2018
REPRESENTATIVE OF THE MANAGEMENT: JOSE CABELLO FLORES.

Prepared personnel, with experience

atmospheric in the theme and rated.

Company with local recognition and vision

to expand and improve its processes.
Fortresses
The contemplation of an Environmental plan
and approved by management.

The company has processes

That have helped to consolidate the
Company, among clients and partners.

In other regions, there are no companies.

Opportunities With commercial and social characteristics such as
this, therefore its characteristics of objectives
and expansion are well focused and have
one there is an opportunity for expansion.

Implementation of self-assessment,
Parameters and control.

Education on regulations and

Opportunity to create roles for the
Internal audit

GENERAL CONCLUSION.
The audit plan has been covered, and the objectives, criteria, and scope have been met.
exposed in said plan. The audit has been conducted based on the criteria established in the
audit plan communicated in this document, at the planned location and within the scope
planned. All the processes of the organization outlined in the plan have been audited.
Reviewed the audit findings and the relevant information gathered during the audit,
Regarding the objectives of the audit, the following conclusions are indicated:
The consistency of the defined certification scope with the activities has been verified.
organization.
In relation to the verification of compliance with the Management System conformity
of the organization with the audit criteria, it is indicated that a high degree is manifested
of compliance.
In relation to the verification of the management system's capacity to comply with the
legal, regulatory, and contractual requirements that apply to the organization are indicated.
the organization has the system to identify the legal requirements it must
to comply and a high degree of compliance with the applicable requirements is evidenced.
The effectiveness of the management system has been verified to ensure that the company complies with
the established objectives.
The organization has identified areas for potential improvement of the management system, and has
measures taken for this improvement.
The compliance of the management system documentation with the
requirements of the reference standard. The document structure is appropriate, and it is considered
sufficient to demonstrate the monitoring of the management system.
The management system is in a mature state and the correct implementation is evident.
It has the necessary tools to ensure that continuous improvement is promoted.
of its effectiveness.
The organization has established objectives and plans for the improvement of the system, which aim to
ensure the effectiveness of the system in relation to the achievement of the proposed objectives
for the organization.
The internal audit process is correctly implemented, demonstrating its effectiveness.
as a tool to maintain and improve the management system. The organization has
based on the results of these internal audits to develop areas for improvement.
Regarding the use of the certification mark of 14001, it is shown to be correct.
ANNEX 1

FUNCTIONS AND RESPONSIBILITIES.

❖ CHIEF AUDITOR: Leads initial and final meetings, coordinates the audit team and is
person responsible for the content of the report.

AUDITOR: Participates in the development of the audit according to the Auditor's guidelines.
Boss.

CHIEF AUDITOR IN PRACTICE: In the process of qualifying as chief auditor.

It has the same functions and responsibilities as the Chief Auditor, but is supervised by him.

❖ AUDIT INTERN: In the process of qualification as an auditor.

same functions and responsibilities of the Auditor, but supervised by him.

❖ OBSERVER: Attends the development of the audit without intervening in it.

different possible reasons (evaluation, supervision, support from the entity
accreditor...) that must be communicated to the organization prior to the
audit
❖ EXPERT: As support for the audit team regarding certain
specific knowledge.

ANNEX 2

NOTES:
1.- All documentation used or generated during the audit is considered
confidential, and may not be transcribed to third parties or reproduced without express permission from the

company.
2.- The initial meeting aims to introduce the audit team to the company (management and
heads of departments, areas, etc.), explaining their functions and responsibilities.
The following aspects should also be addressed, as appropriate:
Presentation of the activities carried out at NESTLE CHILE S.A.
Granaries..
Confirm the object, scope, and methodology to be used during the audit.
❖ Review and modify (if necessary) the audit plan, understanding by
modifications those adjustments made due to availability of the
departments and people to audit.
Confirm the formal communication channels between the audit team and the
client.
Confirm that the necessary resources and logistics are available for the
audit team.
Confirm the protection, emergency, and safety procedures in the
relevant work for the audit team.
❖ Make clarifications to the Systems Certification process (based on which
the audit is carried out), such as: issues related to confidentiality;
method of presenting information, including the systematics of
categorization of findings.
Inform the client of the circumstances under which the audit may
to be ended prematurely (for example: lack of implantation
of the system, unavailability of certain responsible persons, impossibility of
audit certain processes or requirements...)
Confirm the status of the findings from the previous review or audit, when
correspond.
Inform the client about the sample nature inherent to the process itself
audit.
Confirm the language that will be used during the audit, when applicable.

3.- The final meeting is intended to read the audit report where it is reflected the
audit results. The same people indicated in the
initial meeting.
4.- The order and schedule indicated in the activity matrix are indicative and may
to be modified during the course of the audit, depending on its evolution. The schedule of the
Food will be adjusted to that of the company, although it is estimated to be approximately 1 hour around 2:30 PM.

and 15:30.

BIBLIOGRAPHY.

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environmental management/
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