PROCESS MAP

Content Page.
Introduction.
Process.................................................................................................................................2
Process Map................................................................................................................3
Process Classes..............................................................................................................3
Strategic Processes
Missionary Processes .........................................................................................................3
Support Processeso ...........................................................................................................3
Construction of a Process Map................................................................................4
Characterization of processes and subprocessess ..

Objective of the process .........................................................................................................5

Process Responsible..................................................................................................6
Scope .............................................................................................................................6
Process/Subprocess supplier........................................................................................6
Client Process/Subprocess .............................................................................................6
Entries............................................................................................................................6
Outputs ..............................................................................................................................6
Indicators
Risks
Minimum requirements.....................................................................................7
Actions to be taken............................................................................................................7
Application Workshop

Study material prepared by

José Gabriel Garavito Aponte
Instructor of Systems and Computing
SENA CTA
 PROCESS MAP

Introduction.

A company is actually a succession of

processes intimately related to each other, to such an extent
point that the final results of a process
(outputs) are the input (inputs) for the next
process. This succession of processes that allows the
operation and the permanence of the company and it
denominates 'productive chain'.

This document will study the basic concepts of processes.

procedures and process map from a business perspective. Then these
concepts should be applied in the companies that are going to be intervened for the
automation of the processes in your training project.

Process

It is defined as a finite set of actions that are related to each other by

a logical sequence that transforms inputs to achieve outputs.

The inputs, in turn, are the initial resources that the processes need to start.
the transformations according to the system's objective. In turn, the outputs are the
achieved results that must align with the system's objective.

A process can be the sum of several internal processes, which in turn

they also have inputs, processes, and outputs; these internal systems are called
subprocesses.

For example: in SENA, the Professional Training process is the set of phases that
they must be developed during a learning process, the phases of this process are:
call, registration, selection, enrollment, execution of training and certification. A
In turn, each of these phases are subprocesses since each of them has their
own inputs, processes, and outputs. Likewise, the execution process of the
training includes the phases of: execution of training activities, evaluation of
the learning outcomes, attendance records, among others.
Process Map

It is the graphical representation of all processes

what components the system includes as well as the main ones
relationships that exist between them. A map of
processes allow us to locate each job that
It is carried out in the company and thus know where it
locates our activity and the purpose it is oriented towards.
In order for it to become a useful tool, it is
essential that all are collected
processes: none should be left out. It is not necessary to go into detail to collect the
tasks that are carried out in the Unit, but all the major ones must be described
activity groups that encompass them. There is no standardized format for the
creation of a process map, what must be taken into account is that the expression
The graph must be clear, without sacrificing accuracy for that.

Process Classes
The processes that take place in companies are classified according to their mission and to
his vision in:

Strategic Processes
They are also known as key or visionary processes, these processes are carried out by the
senior management team led by the owner or manager of the company and their team
primary work, the processes related to critical success factors,
key competencies and areas for improvement the organization must work on
medium and long term.

Mission Processes
They establish the basic processes in which the organization must work, since for
definition of the mission, it indicates who the customers are that have been decided
serve, what products or services does it offer, what geographical markets does it serve, with what
technology, what is its philosophy, values, fundamental aspirations, concept of self
same corporate image. They are the ones directly related to the what
make of the company.

Support Processes
They are also known as management processes. They are those that support and facilitate the
development and execution of all strategic and operational processes, provide
utility services for the entire Entity at its different levels. Some of these are
hired with external companies through the outsourcing modality.
Construction of a Process Map
To build a process map, it is important to be clear:

Each process that makes up the system.

2. Each subprocess that makes up each process.
3. The inputs of each process and subprocess.
4. The existing relationships between each process.
5. What kind of process is it.

Let's look at the following example: a farm has the purpose of food production.
agricultural and dairy products which are marketed by an agricultural cooperative with the
a convention has been subscribed for a renewable year each year, in said convention the
the farm has committed to sell the cooperative a certain amount of
agricultural products and milk at regular intervals. At the same time, on the farm,
make an annual schedule with quarterly reviews of the production processes
agricultural and dairy production.

On the farm, a barn is designated as a warehouse to store the products.

Agricultural, this barn is sectioned according to the product; there is also a room
refrigerated to store the milk before sending it to the marketing company. It has been
a dispatch protocol has been established which stipulates that the milk must be sent in
refrigerated truck to the distributor a maximum of 3 hours after the process is completed
from milking, agricultural products are dispatched every Thursday.

In the planning process, it has been defined that the transportation of milk from the farm
the cooperative is going to be contracted with a transportation company, the processes of
linking and unlinking of personnel, payroll payment and well-being of the officials
they are grouped in the human talent process. Finally, the company has a system of
information that allows the owner to have all the information of each available
process and subprocess that takes place on the farm.

According to what is presented in this example, the processes that take place on this farm are:

Strategic: Planning, planning review, corporate relations.

Missionary: Production, storage, dispatch

Apoyo: Transporte, Compras, Talento Humano, Sistemas de Información

In production, two types of production are identified: agricultural production, which in turn
se identifican los siguientes subprocesos: labranza, siembra, riego, deshierbe, ordeño,
phytosanitary control, harvest, post-harvest, storage, and dispatch.

The second subprocess of production in milk production, in turn, identifies the

milking, storage and dispatch subprocesses.
According to the case presented in the previous paragraphs, the process map of this company is:

Characterization of processes and subprocesses

Once the process map has been created and the subprocesses of each process identified,
each of them is characterized, this characterization consists of describing
detailed each component of the process or subprocess that is explained. They must
to have identified each of the following components:

Objective of the process

It is what the process must do. It should be written starting with an infinitive verb.
which defines the action to be taken and completes its writing by explaining how, when, and in
what time the action takes place.

For example: the objective of the production process in the example is: To produce products.
agricultural products and milk according to customer requirements, maintaining Good Manufacturing Practices (GMP) and

BPA and complying with the deadlines specified by the client.

Process manager
Identify the position of the person or people managing the process. In the example that
we have, the person responsible for the production process is the manager and/or owner of the
farm.

Scope
It is the description of what the process encompasses, it can be expressed by indicating when
starts the process and when it ends. For the example of the farm, in the process of
production the scope is:

The process starts with the cooperative's request in which the products are detailed.
what is required and how much of each one is needed and it ends when it is delivered to the cooperative the
order placed within the agreed timeframe.

Process/Subprocess supplier
It is the process or subprocess that precedes the process being described, in the case of the
For example, the supplier process is Planning.

Client Process/Subprocess
It is that process or subprocess that receives the results of the process being described.
In the case of the example, the production client process is Storage.

Entries
These are all the data, tools, personnel, and initial conditions that must be met.
to start the process. In the example, the inputs of the production process are: type of
requested product

Outputs
They are the results obtained after processing the inputs, in the example
swallowed, the outputs are: requested product, requested quantity, delivery time.

Indicators
They are parameters used to measure the effectiveness of the project and its results.
They must be clear and measurable. For example, the indicators for the production process.
son: % of products planted per week, % of liters of milk produced per day. These
the indicators are used by the system administrator and the process manager to
make the necessary adjustments to ensure the objective is met.

Risks
They are all those internal or external factors that can cause the process to fail.
In the example, some of the risks associated with the production process are: factors
climatic conditions that prevent the normal development of production actions, delivery outside
of times of materials and production supplies.
Minimum requirements
These are the essential actions of the process that should be described, for example, for the
production process the minimum requirements are:

Count in the required times with production inputs and with personnel
necessary to carry out the tasks of the subprocesses.
In case the cooperative's requirements exceed those of
projected production, adjustments will be made to the budget, materials, equipment and
personal to meet the requirement.
Once the production requested by the cooperative has been delivered, the products
surplus will be sold to the community at the same price as the sale price that it has
cooperative.

Actions to be taken
It is the set of actions that are carried out within each process or subprocess, this
A set of actions is known as a procedure. To indicate these actions, it is.
They use data flow diagrams. In the example of the production process, the
actions to be taken are:
Application Workshop

1. Identify the difference between process, subprocess, and procedure. Give an example.
of daily life.
2. Through an example, explain the concepts of: strategic processes, mission processes.
and support.
3. Identify in the company where you are carrying out your project the processes, subprocesses and
procedures that the component.
4. Create the process map of the company where you are carrying out your training project.
5. Characterize each of the processes and subprocesses of the company where you carry out
your training project.
6. Verify with the end user the process map and the characterization done.
Make the necessary adjustments.
7. Consult about the processes that are carried out in a development company.
of the software and the characterization of each of them.