Compensation Concepts and Agent Classifications
Compensation Concepts and Agent Classifications
Index:
1. Compensation Concepts
2. Compensation Indicators
3. Certifications
Compensation Concepts
1
Concepts of
Compensation
Definitions
Compensation Concepts
1 Compensation Concepts
Productive Agent 36
• It is that agent who has an average monthly activity of greater than or equal to 3.0 new Life or GMM policies.
• The life insurance policies to be accounted for must have an Annualized New Premium (PNA) of $21,000 with a time period.
greater than or equal to 10 years (Life).
• The policies to be accounted for by GMM must have a minimum Annualized New Premium (PNA) of $14,000 and belong
to the profitable segment (GMM).
• In case the month number to be evaluated is greater than the number of months the agent has at MetLife, it is considered
the month of seniority of the agent for the calculation (agent seniority rule).
• The indicator independently evaluates Life and GMM products.
• The formula for the calculation is as follows:
Total new Life or GMM policies at
Productive Agent 36 = evaluation month = >= 3.0 policies
Number of months to evaluate
Productive Agent 24
• It is the agent who has an average monthly activity of two or more new Life or GMM policies.
• The life insurance policies to be accounted for must have a New Annualized Premium (NAP) of $21,000 with a longer duration or
equal to 10 years (Life).
• The policies to be accounted for by GMM must have a minimum Annualized New Premium (PNA) of $14,000 and belong to
profitable segment (GMM).
• In case the month number to be evaluated is greater than the number of months the agent has in MetLife, the month is considered.
of the agent's seniority for the calculation (agent's seniority rule).
• The indicator evaluates the Life and GMM products independently.
• The formula for the calculation is as follows:
Compensation Concepts
1 Compensation Concepts
Itinerant Agent
• It is that agent who has an average monthly activity of less than 1.0 new Life or GMM policy.
• The life policies to be recorded must have an Annualized New Premium (PNA) of $21,000 with a time period.
greater than or equal to 10 years (Life).
• The policies to be recorded for GMM must have a minimum Annualized New Premium (PNA) of $14,000 and
belong to the profitable segment (GMM).
• In case the month number to be evaluated is greater than the number of months the agent has at MetLife, it
consider the month of seniority of the agent for the calculation (agent seniority rule).
• The indicator independently evaluates Life and GMM products.
• The formula for the calculation is as follows:
Year Agent
It refers to the time elapsed since the start of the commercial relationship with MetLife, according to the month of entry:
• Year 1, from month 1 to month 12.
• Year 2, from month 13 to month 24.
• Year 3, from the 25th month onwards.
Ignition Key
A temporary key assigned to the future agent during the process of their registration, has a maximum validity of 60 days.
time in which the registration process and the definitive key of the new agent must be concluded.
Temporary Key
Agent with a valid contract at ML Training, authorized by the National Commission of Insurance and Bonds (CNSF) as an agent.
provisional and has a certificate issued under this modality for insurance intermediation.
specific day.
Definitions
Compensation Concepts
1 Compensation Concepts
Growing Agent
Insurance agent, whether an individual or legal entity, who holds a license for intermediation of
insurance and has any of the following situations:
• He was classified as a New Agent Without Experience at the time of starting a business relationship with
MetLife during 2020.
• You will receive this classification from month 13 to month 24 according to the month of entry.
• Specifically for the 2022 scheme, those are new agents without experience who start during the year.
period from month 13 to 24.
Consolidated Agent
Insurance agent, individual or legal entity, who has a license for insurance intermediation and
Do you have any of the following situations:
• It has equal to or more than 25 months as of the date of celebration of your commercial relationship with MetLife.
• He was classified as a consolidated agent or a new agent with experience at the time of starting the relationship.
commercial with MetLife during 2022.
Graduated Agent
New agent without experience who meets the stipulated goals for Graduation, at one of the 2 levels:
• Graduation or Excellence.
New Promoter
Physical or legal person who has signed a contract for the provision of administrative services with MetLife and
find in its first 60 months as a promoter (5 years).
Consolidated Promoter
Natural or legal person who has signed a contract for the provision of administrative services with MetLife and has
with more than 60 months as a promoter.
Individual Promoter
New or consolidated promoter registered with the Tax Administration Service (SAT) as a person
physics (every member of the human species with the possibility of acquiring rights and entering into obligations), under
any of the tax regime options (set of rights and obligations to which one becomes entitled a
citizen starting to perform a specific economic activity.
Compensation Concepts
1 Compensation Concepts
Incubated Agent
It is the agent who is recruited by the business developer, who places them in a promotion that gives them
will support in their development and training with the aim of becoming a promoter.
Assigned Agent
It is that agent (in all its classifications) of the Private Individual business line, who meets certain
production requirements, and leaves the structure of a promotion to become a promoter (requires authorization)
from the Commercial Vice Presidency).
Recruiter
That agent, promoter, or business developer (in all its classifications) who refers a prospect to be
new agent without experience, to identify and register him in the Agent Administration System (SAA) is
must submit, at the time of registering the agent, the 'Connection' letter for the current year.
Developer
That agent, promoter, or business developer (in all its classifications) who supports in the first 24 months
from career to the agent:
• Provide support with prospects.
• Joint sales calls.
• It helps in identifying the best solution to meet the client's needs.
• Collaborate and follow up on the agent's career plan, provide guidance on the use of operational tools in
general and share the best sales practices in complete alignment with the policies and standards of the line
of business and of MetLife.
To identify and register it in the Agent Management System (SAA), it must be provided at the time of registration.
the agent the letter of "Developed" of the current year.
The only restriction applies to new agents without experience; they cannot act as developers because
they still do not have the necessary experience to train and lead an agent.
Business Developer
It is that agent (in all its classifications) of the Individual Private business line, an individual who has
a service contract has been signed with MetLife with the purpose of referring candidates to be agents
of insurance and accompany them in their development.
CIA
It refers to the agent's initial career.
Calendar Year
It refers to the 12 months from January to December of the current year.
Quarter Calendar
It refers to each of the 4 quarters of the calendar year: Jan-Mar, Apr-Jun, Jul-Sep, and Oct-Dec.
Compensation Concepts
1 Compensation Concepts
Additional Fund
Fund where the client deposits additional payments to the Basic Premium.
Average Balance
Calculation of the daily balance sum of the month divided by the number of days in the month.
MetaLife Packaging
Customization of the MetaLife product, according to the customer's needs:
• MetaLife Retreat.
• MetaLife Your Future.
• MetaLife Woman.
• MetaLife Education.
New Policy*
All and each of the new businesses issued, valid and paid for Life and/or Major Medical Expenses
Private Individual. It is considered a new policy in the month it receives the first payment.
Personal Policy
Those individual private life and/or major medical expense policies in which the agent or
the promoter is the contracting party and/or insured in the policy. These types of policies do not count towards
no topics of the different compensation schemes.
The fixed surcharge, the surcharge for installment payment, VAT, or policy fees are not considered.
Definitions
Compensation Concepts
1 Compensation Concepts
Personal Production
That production issued and paid (number of policies and different types of premiums) of Life and/or Expenses
Senior Doctors of Private Individual who sells the promoter with their agent code.
Drag Production
That production issued and paid (number of policies and different types of premiums) of Life and/or Medical Expenses
Individual Private seniors sold by the promoter new with their agent code before becoming a Promoter.
Wallet
It will be understood as the sum of the Paid Premium of [Link] plus the Paid Premium for Conservation or Renewal
Conservation (for each of the branches: Life and/or Major Medical Expenses).
Portfolio Transfer
Process in which individual private life insurance policies and/or individual private medical expenses are transferred from the key
definitive of an agent (original) to another definitive key of an agent; both agents must correspond to the line of
Private Individual Business.
Definitions
Compensation Indicators
2
Indicators
Compensation
Definitions
Compensation Indicators
2 Compensation Indicators
Life Adjustment Factors 2022
2022 LIFE ADJUSTMENT FACTORS*
PRODUCT PESOS DOLLARS
MetaLife 100%
TempoLife
TempoLife Large Sums 80%
and Preferred Risk
100%
TotaLife
EducaLife
70%
PerfectLife
Horizon
They do not count:
The additional contributions from FlexiLife and MetaLife investment products, capitalizable in the short term and coverages.
individuals of accidents and disability, products with a duration of less than 10 years.
Considerations:
• The new GMM policies paid during the 1he2022 quarter, they will maintain the deductible
>= $24,500, = $20,000 or < $20,000, this according to the table published in the (1Q) 2022 version.
• The new GMM policies paid from April to December 2022 must comply with the
requirements according to the current table*.
The new promoter in their first 15 months will have their Policy Retention Index calculated.
which will validate the validity of the policies issued and paid from month 1 of the promoter to the end of the period to
calculate.
It is calculated:
Number of active policies of the promoter
IRP
Total number of policies of the promotion
Where:
• Number of active policies of the promotion = paid policies of the new promotion with active status as of
month-end calculation.
• Total policies of the promotion = paid policies of the promotion, since the month of entry or conversion of
new promoter at the closing month of calculation.
Considerations:
• They account for all policies without considering specifications of:
• Minimum prime.
• Product.
• Temporality.
• Payment frequency and/or collection method.
• Personal policies of the promoter are not considered in the calculation.
• In case that any of the policies changes promoter, the production will account to
his new promoter starting from the month of the change in the system.
The fixed surcharge, surcharge for installment payment, VAT, or policy fees are not considered.
Definitions
Compensation Indicators
2 Compensation Indicators
Example:
The promoter 0001, having started its commercial relationship on January 1, 2022, has at the close of
July 2022 with the following distribution of paid policies from January 2021 to the month of calculation.
However, derived from the calculation for the quarterly adjustment of production compensationerYear
Life, it is detected that 2 of those policies were canceled in March 2022, leaving 28 active out of the 30.
totals.
Therefore, the Policy Retention Index (PRI) would be the following:
• 28 active policies / 30 promotional policies = 93.3%.
Accident Rate
It refers to the percentage that results from dividing:
• In each period to be validated, the payments made for the same claim will be capped at 20% of the premium paid.
• The accident rate for the period to be calculated will be attributed to the agent who holds the policy at the time of calculation (transfer of
wallet).
• Paid Premium of the period includes the Paid Premium of 1erYear plus Renewal Premium Paid.
• The quarterly accident rate index and annual adjustment will cover the following periods (established by the area
technique), for each of the variables involved in the calculation:
INCLUDED MONTHS
TERM
FROM: Until:
1 Apr-21 Mar-22
2 Jul-21 June 22
3 October 21 September 22
4 Jan-22 Dec -22
Annual Adjustment Ene-22 Dec -22
• According to the standards and guidelines for confidentiality and information privacy, in case of requiring
The details of the accident rate will only share the policy number and the amounts of the variables that
They intervene in the calculation of the period. The file to be shared must be password-protected for greater security.
in the sending of the information.
Payment channel
The Adjusted Computable Premium of 1erYear (PCA) will be classified based on the payment method used:
PAYMENT CHANNEL
DIRECT AUTOMATIC
CALL CENTER CLABE Account
Compensation Indicators
2 Compensation Indicators
Advance Paid
Persistencia
First Necessary
Where:
• The necessary thing is all the payment receipts issued during the 12 months of the policy evaluation.
(depending on the payment method whether annual, monthly, semi-annual or quarterly).
• Prima Pagada includes all payment receipts issued and paid during the same 12-month evaluation period.
the policy (depending on the payment method, whether annual, monthly, semiannual, or quarterly).
Considerations:
• The measurement will be carried out on policies of 1erYear for Life products.
• The calculation is made for Life policies (MetaLife, EducaLife, TempoLife, PerfectLife, Horizonte, and TotaLife).
• Calculation for 15 months.
• A grace period of 2 months is granted (month 13 and 14).
• It is independent of the payment method of the policy.
• The automatic increases and those requested by the customer are indeed considered in the calculation.
• For this 2022, 12 harvests will be evaluated.
• Decreases of <=20% will not affect the persistence rate, in case it is greater, it will be considered as a premium.
necessary the premium with which it was issued.
• The metric does not consider percentages > 100%; the increases are considered part of the necessary premium.
• When the agent or promoter does not have the necessary characteristics due to the length of time since the sale.
To calculate the Persistence Index automatically, you will receive 91% until it is possible.
generate the indicator for the first time.
Exclusions:
• Policies with a duration of less than 10 years.
• Personal policies.
Compensation Indicators
2 Compensation Indicators
Example:
• Evaluation month March 22 (month 15), January and February 22 are the 2 months of the period of
grace (months 13 and 14), being a policy with a monthly payment frequency, will be evaluated (12 receipts).
• Therefore, the necessary premium is:
$10 x 12 = $120
The First Payment only paid 10 out of 12 receipts = $10 x 10 = $100
The persistence rate is $100/$120= 83.3%.
Period of
First
$10 $10 $10 $10 $10 $10 $10 $10 $10 $10 $0 $0 grace
Paid
Feb’21
January 21 Mar’21 Abr’21 May’21 Jun’21 Jul’21 Ago’21 Sep’21 Oct’21 Nov’21 Dic’21 Ene’22 Feb’22 March '22
Month of
First Necessary (1eryear of the policy calculation
Example:
• Example of the harvests that includes January 2022 and December 2022:
PRIMERS TO EVALUATE MONTH 15 - CALCULATION
DATE OF 2 MONTHS-PERIOD
HARVEST FROM THE
ISSUE MONTH 1 MONTH 12 OF GRACE
PERSISTENCE
1 nov-20 November 20 oct-21 November 21
dic-21 January 22
2 October 20 October 20 sep-21
3 sep-20 sep-20 ago-21
4 ago-20 ago-20 July 21
5 Jul-20 Jul-20 June 21
6 jun-20 jun-20 May 21
7 may-20 May-20 Apr-21
8 Apr-20 Apr-20 March 21
9 mar-20 mar-20 February 21
10 February 20 feb-20 January 21
11 January 20 January 20 dic-20
12 dic-19 Dec-19 nov-20
Compensation
Recruitment
3
Certifications
Definitions
Certifications
3 Certifications
It is important for promoters to consider that the agents who make up their promotion, as well as those who ...
They wish to start a business relationship with MetLife, they must meet the training requirements for money laundering prevention.
of money 2022 established by MetLife; for this they must have delivered:
Consideration:
• The money laundering prevention certification (PLAD) carried out by the agent elsewhere will not be taken into account.
companies.
They will only participate to obtain the compensations and incentives established in this notebook.
compensation (monthly, quarterly, and annual adjustments), the new agents who have the certification up to date
in the MetLife privacy course with a minimum passing score of 8.
It is important for promoters to consider that the agents who make up their promotion team, as well as those who
If you want to start a business relationship with MetLife, you must train your agents on the topic of privacy.
In addition to the acceptance of this compensation notebook, the agent and promoter declare and guarantee that
they have the necessary mechanisms and procedures to protect personal data in accordance with the
levels required by the Federal Law on the Protection of Personal Data Held by Private Parties and that has
established physical, technical, and administrative security measures that allow for the protection of data
client personal data; always striving to handle personal data confidentially, avoiding
any loss, use, access or unauthorized processing.
Awards and
Acknowledgments
4
Programs and
Campaigns
Definitions
Masters 2022
At MetLife, we know how important motivation and recognition are, which is why through
from our traditional event 'Masters' we seek to provide you with a space for integration to
encourage the exchange of ideas with the agents, promoters, and MetLife, talk about better
practices, receive training and experience the Graduation ceremony of the new agents without
experience; all this while enjoying the landscapes and experiences that the place offers.
On board a unique and exclusive experience for those who make up our top agents and promoters, every year
A new edition of 'Masters' is being held, with a new destination. This year we celebrate the 14th edition of this exclusive
event and we want you to be part of it!
Consideration:
• The available places, campaign dynamics, and requirements will be made known throughout the year.
Sales Campaign
MetLife wants to offer you additional incentives through your participation in various sales campaigns; with this
we seek to increase your income and recognize your effort with different incentives, training and/or compensation
additional. Therefore, we will design for you, throughout 2022, different sales campaigns focused on the areas of
opportunities detected in agents and/or promoters, activities and effort to recognize.
The appointment of the members will be carried out by the Private Individual Business Vice Presidency of MetLife in accordance with
a profile of the advisor, identified by presenting:
• Outstanding results in production, Life Persistence Index, and GMM claims.
• Share and demonstrate the values of MetLife.
• Opinion leader.
• Driving positive change.
• Having the will to contribute; providing ideas and experiences.
• Transmit to the agents and promoters the established agreements that are of a general nature.
• Sales practice indicators, with the sales standards of MetLife.
Definitions
Elite Force
Through this program, we seek to give special recognition to the best agents.
promoters and business developers from each region at the national level, each winner is
turn it into an 'Iron Met'.
Who participates?
The entire sales force participates in the evaluations of their category (agents, promoters, and business developers)
in each of the regions. These evaluations are conducted at the end of each quarter (March, June, September and
December) considering the production of the respective period.
Conventions
5
Letters and Annexes
Definitions
I confirm that the recruitment of the new agent without experience was carried out through me.
Recruiter Information
Recruiter's Name
Recruiter's Key
Promoter Number
So that at the moment I meet the established requirements in the 2022 connection compensation,
let the corresponding payment be applied to me.
It is the first time that the new inexperienced agent receives the badge. yes no
Sincerely
________________________
Name and Signature
Recruiter
Vo. Bo.
I certify that through my means the development of the new agent without experience was carried out.
New Agent Data Without Experience Develop
Name of the New Agent
Number of Promotion
Promoter Key
Name of the Promoter
Source of Recruitment
Developer Information
Developer Name
Developer Key
Promotional Number
So that when I meet the requirements established in the 2022 development compensation,
the corresponding payment should be applied to me.
It is the first time that the new inexperienced agent receives the badge. yes no
Sincerely
• The change will take effect upon receipt and confirmation of the new development letter from the area of
Agent maintenance to the email:[Link]@[Link]
• For this request, there will be no retroactivity in the corresponding compensation, that is; it will not be carried out.
no adjustments in the compensations effectively paid, derived from the figure of the developer.
Sincerely
[Link].
Request date
Agent Key
Agent Name
Email response sending
Promoter Email
Number of Promotion
Branch Type of Requested Bonus Period Detail
he
Production 1 Year Monthly
Conservation/Persistence Quarterly
Activity Ratio Annual
Life
Connection
Development
Others
Activity Ratio Quarterly
Wallet Annual
GMM Growth
Others
Through this medium, I Agent ____________________________________________ with key ___________, declare that
I am completing my registration/modification as a legal entity.
Knowing that no agent key can accumulate production from other agents, I
I commit to making good use of the key that is being assigned to me, and I will also assume the clarifications and
penalties in case of registering any unusual activity and/or malpractice, in accordance with the code of ethics of the
company and those actions that the ethics and compliance area, special customer care unit, legal and the
Vice Presidency of Private Individual Business of MetLife considers it goes against sales standards.
included in the compensation scheme.
Sincerely
________________________________
Name and Signature
Legal Entity Agent
[Link].
I notify that Key and Name of the Business Developer has covered and satisfactorily approved the
Training module regarding day 1: Introduction to the business developer position, recruitment and selection, method
Met.
The Leadership module (days 2, 3, 4, and 5 of the training plan) being conducted at MetLife International University
(MIU) and adhering to the training schedule, will be accredited on the following date: ________________________
Region: _________
Agent key:_______
Agent's name: ________________________________________
Agent start date at MetLife: ___/_____/____
Promoter Key: _______________________________________________________
Promoter Name: _______________________________________________________
Requirements:
• All policies must have a minimum Annualized New Premium (PNA) of $21,000 each.
• First Computable Adjusted 1heMinimum (PCA) year of $110,000.
Considerations:
• All policies to be considered must correspond to Life products with a term of 10 years or more.
(personal policies do not count).
• For the requirement of the Adjusted Computable Premium 1heYear (PCA) sums the premium of all policies without considering
the temporality (personal policies are not accounted for).