Understanding Process Maps and Types
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ScribdTranslationsUnderstanding Process Maps and Types
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ScribdTranslationsLINKAGE TO THE COMMUNITY
Freelance Work # 3
Sonia Morán Villamar August 6, 2018
PROCESS MAP
What is a process?
A process is a sequence of activities, where its elements are transformed.
to obtain something new.
It has 3 elements that are: INPUT, PROCESS, and OUTPUT
Process Map
It is a graphical representation of the general processes of the company. This Map of
Processes are used to have an overview of the internal processes that the
company and is drawn considering three totally differentiated types of processes.
Processes can be classified into three categories: Strategic processes, processes
operational and support processes.
Strategic processes: They are processes aimed at defining and controlling goals for the
organization, its policies and strategies. They allow the organization to move forward.
They are very closely related to the organization's mission/vision. They involve
top-level personnel of the organization.
They affect the organization as a whole. Examples: Internal/External communication,
Planning, Strategic formulation, Monitoring of results, Recognition
and reward, Total quality process, etc.
Operational processes: These are processes that allow the generation of the product/service that
delivery to the customer, which directly impacts the satisfaction of the end customer.
They generally go through many functions. They are processes that customers value and
the shareholders.
Ejemplos: Desarrollo del producto, Fidelización de clientes, Producción, Logística
integral, Customer service, etc. The operational processes are also referred to as
key processes.
Support processes: They support operational processes. Their clients are internal.
Ejemplos: Control de calidad, Selección de personal, Formación del personal,
Purchases, Information Systems, etc. Support processes also receive the
name of support processes.
Once all the major processes of the organization have been identified, they are
they are represented in a process map. Please note that the classification of the
processes of an organization in strategic, operational, and support will come
determined by the organization's mission, its vision, its policy, etc.
Benefits of the process map
Greater adaptability and flexibility in the face of new challenges.
Increase in the effectiveness of all departments.
Optimization of resourcesfrom the company.
Increase in employee participation.
Better coordination between departments and staff.
Adjustment of the activity to the objectives.
Internal communication within the organization.
More ease and accuracy in data analysis.
Improvements in productivity and company results.
Boosting competitiveness, ultimately.
ACTIVITY
It will be explained using examples what a process and process map are.
EXAMPLE OF PROCESS
LINKAGE TO THE COMMUNITY
Self-Employment # 3
Sonia Morán Villamar August 6, 2018
EXAMPLE OF PROCESS MAP
PROCESS MAP WORKSHOP
RESOLVED
Carry out the following proposed processes
ENTRY PROCEDURE EXIT
DISCS FOR THE DISCS ARE FILLED
WITH CHEESE AND THEY ARE SEALED
EMPANADAS
CHEESE THE DISCS
OIL DAMPENING ON EDGE.
OIL IS PUT IN THE
PAN
PAN AND WHEN THIS
FORK
HOT, PUTS ON THE
KITCHEN EMPANADAS. TO EAT THEM
GAS WHEN THEY ARE READY
WATER Gilded and drain it
CERNIDERA EXCESS OF OIL IN THE
CERNIDERA
2. From the following processes, arrange them as appropriate.
Strategic Processes Operational Processes Key Processes
General Management Orders Administrative Department
Quality Control Management Manufacturing Human Resources Department
Commercial and Marketing Management Reception of raw material Maintenance Department
Strategic Planning Management General Services Purchasing Department
3. With the following processes, create the PROCESS MAP OF A
PIZZERIA