CATHOLIC UNIVERSITY OF SANTA MARÍA

FACULTY OF PHYSICAL AND FORMAL SCIENCES AND ENGINEERING

SCHOOL OF INDUSTRIAL ENGINEERING

Applied Statistics

THEME: STUDY OF TRANSPORTATION MODE USE BY STUDENTS

THE CATHOLIC UNIVERSITY

SECTION:D

MEMBERS:

WILDER JOEL ARDILES RODRIGUEZ

MAMANI PEQUEÑA, DAVID IGNACIO
JORGE PUMACOTA HUAMANÍ

VI

AREQUIPA, 2019
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CONTENT

CHAPTER 1: INTRODUCTION......................................................................................6

1.1. Title

1.2. Identification of the problem......................................................................................6

1.3. Description of the problem.........................................................................................6

1.4. Synthesis of the problem................................................................................................8

1.4.1. Problem general

1.4.2. Problems specific..................................................8

1.5. Objective general

1.6. Objectives specifics...............................................................9

1.7. Hypothesis

1.8. Variables

CHAPTER 2: THEORETICAL FRAMEWORK.................................................................................10

2.1. Background .......................................................................................................... 10

2.2. Concepts related

2.3. Regulation associated

CHAPTER 3: METHODOLOGICAL DEVELOPMENT.....................................................21

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3.1. Determination from the sample....................................................21

3.2. Survey..................................................................................................................22

3.2.1. Preparation

3.2.2. Tabulation data and data analysis..........................................................23

3.3. Validation of hypotheses..........................................................................................38

CONCLUSIONS AND RECOMMENDATIONS................................................................40

BIBLIOGRAPHY42

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PRESENTATION

This work addresses the level of user satisfaction with transportation. It presents a

theoretical framework, the analysis of public transport systems, as well as the methodology and

the discussion of results. The main objective of this research is to detect that

characteristics determine the level of user satisfaction in public transport. In

In this sense, a comparative analysis is made of the advantages and disadvantages that they present.

the public transport systems in question.

Within the analysis process, the research methodology includes the conduct of

a matrix of congruence, in addition to the operationalization of the study variables for

the two proposed scenarios.

As a practical case, surveys are conducted regarding the user's outlook on

relationship to the public transportation offer provided in each of the cities

presented.

This work addresses the spatial geometry of public transport in both cities with their

structural components, as well as the social profile of the user. Additionally, it presents the

analysis of advantages and disadvantages of this type of transport in two different contexts

finalizing with some alternatives for more sustainable mobility in transportation

public.

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Mobility, public transport, user satisfaction.

ABSTRACT

This work is about the satisfaction of the transport user. A theoretical framework is

presented, the analysis of public transport systems, as well as the methodology and

discussion of results. The main objective of this investigation is to detect what

characteristics determine the degree of user satisfaction in public transport. In this sense, a

A comparative analysis is made on the advantages and disadvantages of public transport.

systems in question.

Within the analysis process, the research methodology includes the realization of a

congruence matrix, in addition to the operationalization of the study variables for the two

proposed scenarios.

As a practical case, surveys are conducted on the perspectives that the user has in relation

to the offer of public transport available in each of the cities presented.

This work addresses the spatial geometry of public transport in cities with its structural

components, as well as the user's social profile. In addition, the analysis of advantages and

disadvantages of this type of transport in two different contexts is presented, ending with

some alternatives for more sustainable mobility in public transport.

Keywords:Mobility, public transport, user satisfaction.

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CHAPTER 1: INTRODUCTION

Transportation has been a very important sector in development of the

civilizations at the worldwide level. In their beginnings, animals and carts are used to

transport other animals and people; then more important inventions follow like the

wheel and the steam engine, which mark the history of the world becoming

indispensable for society and its economic and social development.

Means of transportation are an important aspect of people's daily lives.

that is related to their right to mobility and that substantially influence their quality

of life. This is why our group decided to address the habits of young people

the EPII related to the use of transportation, which one is used most frequently, which

they prefer, how long it takes to arrive at UCSM and if they would have the possibility to come

I would do it walking.

1.1. Title

Study of Transportation Mode Use by Students of the Catholic University

of Saint Mary

1.2. Identification of the problem.

It has been raised as an issue which means of transportation is used the most by the

students from their home to the Universidad Católica Santa María of the degree

of Industrial Engineering.

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1.3. Description of the problem.

Among the factors that influence the moment of moving from your home to

At UCSM, we can notice that the time and amount spent vary greatly.

depending on the district and the transportation they use.

Day by day we can observe that the number of cars in the city of Arequipa that

it keeps increasing more and that's why we see the delay in transportation and also

we found a problem with the students who live near the university and

they come in a private car.

It should be noted that industrial engineering expenses are not similar as the

Most of them live away from the university.

Undoubtedly, transportation is a basic element for development.

identity and for the decentralization of activities. The modernization and the

transport efficiency, can ensure the timely transfer of the population from

their homes, up to their study centers and vice versa

Every day, human beings face the need to move around for any

activity that they wish to develop. Students have the right to

to transit safely and under the best conditions in the city. Access to

It has been a bit complicated regarding public transportation in some cities.

In this way, public transport is part of urban mobility. This is

defined as a system of means that includes infrastructure and vehicles, for the

transport of people from one place to another. The transportation that we will do

reference is to urban or collective public transport, which is differentiated by the

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flow of people transported at the same time. Urban transport is the

different means that are characteristic of a city or an urbanized space such as

They can be the subway, or the buses

Being transport a fact or social phenomenon in which millions participate.

people around the world daily, already from operational positions, such as

administrative or even management personnel, it is necessary to consider the existence

of a sociology of transport. Sociology that deals with everyday tasks that

affects millions of people in some way during their travel.

1.4. Summary of the problem.

1.4.1. General problem

Determine the study of transportation mode usage of the students of the

Catholic University of Santa María.

1.4.2. Specific problems

Conduct an exploratory study based on the application of a model of

continuous improvement of quality and level of service for the students of the

Catholic University.

Diagnose the current state of the public transport network in the city, to

starting from the user's perception

Identify and classify social, spatial, and demographic profiles of the

public transport users.

Determine the possibilities to generate mobility strategies.

sustainable in both cities based on successful policies

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1.5. General objective.

Determine the study of the use of transportation means by the students of

Catholic University of Santa María.

1.6. Specific objectives

Conduct an exploratory study based on the application of a model of

continuous improvement of quality and service level in students of the

Catholic University.

Diagnose the current state of the public transport network in the city, to

starting from the user's perception

Identify and classify social, spatial, and demographic profiles of the

public transport users.

Determine the possibilities for generating mobility strategies

sustainable in both cities based on successful policies

1.7. Hypothesis

The study of transportation usage among students of the University

Catholic is in a position to demand from the competent authorities a

dignified displacement.

1.8. Variables

Independent Variable

Means of transportation

District

Time to get to the university

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Dependent variable

Frequency of university student tardiness

CHAPTER 2: THEORETICAL FRAMEWORK

2.1. Background.

The protection and improvement of public transport as a main element of the

urban and interurban mobility as a replacement for the car, the reduction of the

pollutants, energy savings in transport, the promotion of the use of

bicycle, traffic control, accessibility, comfort, and safety are some

of the measures that should be within everyone's reach. However, it is proposed as

a very ambitious topic.

Every day, humans face the need to move around for any

activity that he wishes to develop. Citizens have the right to

to transit safely and under the best conditions in the city. Access to

It has been a bit complicated in terms of public transportation in some places.

cities. Therefore, there will be a general discussion about everyday urban mobility and the

What does the public transport system offer represent for the user. Box

Madrid points out that urban mobility is the need or desire of the citizens.

to move, is therefore a social right that is necessary to preserve and guarantee

in an equal manner. Similarly, it refers to the fact that in recent decades,

as a result of the absolute primacy of private vehicles over other modes of

transport and the continuous urban expansion increasingly distances the areas

residential areas of workplaces, leisure, commerce, etc., the exercise of this

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Law has become the origin of many of the endemic evils that exist today.

cities suffer, while the established mobility model is a source of

conflicts and social inequalities. It seems clear that the ways to access and

Moving around the city must change so that the right to mobility is upheld.

truly guaranteed and compatible with an adequate quality of life in

the cities for the users in general. 16 Based on the fact that a strong was visualized

issue, in user satisfaction, a more in-depth analysis was carried out of

their needs, they must feel security and freedom when moving.

on the way to work, to school, out shopping, going to the movies, or even taking a walk

in some park. As is the case of a European city, for example Aix-en-Provence,

mobility is aimed at incorporating sustainability criteria to achieve a

balance between the needs of mobility and accessibility that allows for the

citizens enjoy their city, with safe and economical transportation

time and energy, while promoting the protection of the environment,

social cohesion and economic development (Caja Madrid, 2010).

It is suggested that in Mexico, there needs to be a more rational and efficient use of

private vehicle, one of the contributors to environmental degradation, is

requires high citizen participation, supported by real alternatives that

become increasingly sustainable, efficient, and comfortable. Citizens have access to

a wide public transport network in both cities for getting around, but

we determine characteristics such as age, gender, physical abilities

intellectual engines limit the individuals' possibilities to use them,

which can result in a source of inequality.

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Elderly people, children, pregnant women or those with strollers, and the

cyclists, among others, are the most vulnerable to their right to mobility, which

it increasingly complicates and limits the service. Along with this, the

transportation word, which refers exclusively to the system of mechanical means

that is used for the transfer of people or goods from one place to another, with the

connection strategy in the different environments of the city.

As Marcelo Unibazo (2010) mentions, public transport aims to provide

accessible forms of mobility in a city. Its efficiency is based on the capacity

to transport a large number of people, achieving economies of scale.

As a second point, the definition of public transportation in general is presented.

Finally, a brief introduction of the two proposed scenarios is developed.

such as the city of Aix-en-Provence and the metropolitan area of Monterrey.

2.2. Related concepts.

The bus, the means of transportation for young people

The daily activities of young people involve the need for them to move around already

whether to go to university, to their extracurricular activities or to work. With the

the objective of understanding this key aspect of their lives, the study at the University

where research has been done about the means of transport they use the most.

frequency. When asking about the transportation they use most frequently, the

results show that the most mentioned transport by young people is the

collective (42%); then, 19% declare that walking is mainly the way

in which they are transported and 15% indicate that it is the bicycle. The car, whether owned or from the

home is mentioned by 10% of young people as the means of transportation that

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they are used more frequently, and, far behind, frequent use of taxis is reported

or bus (3%), train (2%) and subway (1%).

Evaluation of public transportation

Public transportation being a commonly used service and having an impact

immediate impact on the quality of life of their large number of users, interested them in the

those responsible for this research to know the evaluation of the youth regarding

the means of transport in the place where they live. 64% of those surveyed

consider that the operation and service of public transportation in the place in which

Those who reside say it is very good or good, against 26% who declare otherwise.

Urban Mobility

Mobility is viewed from different perspectives as a means of transportation.

of connection, allowing the individual to move in their environment without any

difficulty in the most efficient way. Currently in the smallest cities,

As in the great metropolitan areas of the world, urban mobility constitutes a great

challenge.

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Both in northern Mexico and throughout the country, cities are confronted.

to various problems that deteriorate the daily movements of its

inhabitants. Likewise, contemporary cities around the world suffer from a

growing mobility problem. The challenge of urban mobility is increasingly

great all over the world.

Developed and developing countries have implemented alternatives that

may be applied internationally in the future, such as the charging for

circular and prioritize collective and non-motorized mobility. In light of this situation,

perhaps belatedly, many cities are reacting and trying to create or

improve alternative forms of collective mobility

Urban Mobility

Mobility is viewed from different perspectives as a means of transportation.

of connection, that allows the individual to move in their environment without any

difficulty in the most efficient way. Currently in the smallest cities,

As in the great metropolises of the world, urban mobility constitutes a great

challenge. Both in northern Mexico and throughout the country, the cities are

confronted with various problems that deteriorate daily commutes of

its inhabitants. Likewise, contemporary cities around the world suffer from

a growing mobility problem. The challenge of urban mobility is increasingly

great around the world. Developed and developing countries have

implemented alternatives that can be applied internationally in a

future, such as the charging for circulation and priority to collective mobility and not

motorized. In light of this situation, perhaps belatedly, many cities are

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reacting and trying to create or improve alternative forms of mobility

collective (MONTEZUMA, 2008). Likewise, mobility has gained in the

contemporary urban and environmental discourse, a very important place.

However, this does not imply that it has the same meaning in all of these.

speeches. As Herce (2009) mentions, the word 'mobility' has been

displacing the word 'transport', not for situational reasons but because they are

concepts of different scope. According to this, while the concept 'transport'

corresponds to the transfer of people or goods from one place to another, the 'mobility' the

define how the 30 entails within itself the concept of connection, that is to say the

Establishment of potential links that can be created in an urban context.

According to Miralles-Guasch (2002), profound changes have occurred in recent years.

social, economic, and technological changes that have led to a new model

of urban mobility. This model, which tends to be implemented globally, is

characterized by the increase in the average distances traveled, the changes in the

reasons for relocations and changes in the location of the

productive activities. Although the consequences of those changes are different

according to the institutional, social, and economic characteristics of the cities, the

The most perverse effects are felt in the least developed countries.

Quality of public transport

The term quality has been widely used in different sectors of society.

and within each sector at different levels. According to Petit (2007), the concept of

quality has been considered, in its origins, as a vague and undefined term and

of interest only to a small economic sphere. From that starting point the

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the concept of quality has evolved to reach a level of complexity

currently, where quality is no longer just talked about in a generic sense, but rather

numerous concepts, approaches, models have been developed around it,

processes, methods and tools. To define the quality in public transport

It must first be thoroughly understood how the service is produced, how it

consume, how it is evaluated, etc.

Currently, the European Foundation for Quality Management (EFQM, 2012),

define the concept of quality as all the ways through which the

organization meets the needs and expectations of its customers, its staff, the

financially involved entities and the society as a whole. According to the Center

Studies on the planning of the Transport Network, Urbanism, and buildings

public (CERTU, 2005) defines that service quality concerns execution

of the service.

The notion of service quality is used to describe and qualify the

differences between the offer provided and the offer perceived by the user. The

service quality, describes the factors that influence the perception they have

the users about the quality of their travels and provides the methods

quantitative evaluations of those factors. The quality of public transport is

a subject that has been recently developed and that, after a phase of

normalization, is in a process of implementing management systems.

However, the magnitude and complexity of public transport systems

they hinder the correct application of quality guidelines, resulting in many

times in a disparity of actions and standards that do not contribute to improvement

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global perception of systems. Therefore, the improvement of quality must

properly structured to encompass all the elements that integrate the

public transport, from the planning states to the control states of the

exploitation, with the aim of adapting to the needs of customers. To achieve this

it is essential to define an appropriate regulatory framework, making use of laws and

contracts that guarantee the achievement of quality proposals. The

integration of the holders and operators into a single entity, regarding

the information, pricing, management of communications, planning and exploitation is

an essential element of improvement.

Service level concept

The level of service refers to the quality of the offer that is provided by

part of the holder and the operator of the transportation service, within this category of

Service level includes frequency, vehicle capacity, and its speed.

commercial, the time span, comfort, security, accessibility, connection

to the rest of the other transport systems.

On the other hand, the UNE-EN 13816 standard aims to characterize the quality to the fullest.

of a public transportation service (regardless of the component

analyzed) and for this reason they are defined as fields. These fields can go

subdividing as the analysis deepens or as it increases

the complexity of the public transportation system. For this reason, different are defined

levels, with a growing level associated as the size increases and the

complexity of the companies in the system. Figure 1.4 shows the eight areas of

basic quality.

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Finally, create a home delivery transport service offer for people.

with reduced mobility, so that total independence can be proposed

private vehicle.

Quality and level of public transport service

As mentioned earlier, service quality is used to

describe and qualify the differences between the offer provided by the system of

public transportation and the demand from the user. To make an improvement of

quality and level of service, all elements must be taken into account that

they integrate public transportation, in this way satisfaction can be achieved

user, according to their needs and on the other hand, the success of a system of this

type of transport. In addition to this, the user was questioned about the

quality and the level of service they receive daily from the system of

transport. Most of the questionnaire was dedicated to quality and level

of service. This would lead us to the concerns they feel regarding the system

of transportation. The questions cover topics related to the use of the service, the

perception of the offer, accessibility to the service, comfort, the flow pattern, the

punctuality, frequency, capacity, customer service, and the fees of

service. After this, the results from the surveys are synthesized in

the two scenarios proposed, to proceed to develop the relevant alternatives

in the two cities

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Towards sustainable mobility, as mentioned earlier, Petit (2007) recommends

that the three pillars on which a more sustainable mobility should be built are the

responsible urban planning, the rationalization of private vehicle use and improvement

of the quality of the public transport system. Likewise, in this section of

sustainable mobility, alternatives regarding the improvement of will be addressed

public transport system, both for the city of Aix-en-Provence and the

metropolitan area of Monterrey regarding the topics just mentioned.

During the application of surveys, the user was observed to be very worried about the

service provided to them by the relevant transport authorities

audience. In this way, the most frequently mentioned points will be highlighted by the

user, this way it will be possible to resolve strategic points within both systems,

to provide a better quality of life to the user who uses the service of

public transport. This chapter will mention the advantages of

systems that can help the transport system contrary to providing a better

service from the authorities.

2.3. Associated normativity.

3. That the General Law of Transport and Land Traffic, Law No. 27181, provides in

Article 23 that the necessary national regulations for its implementation

will be approved by Supreme Decree endorsed by the Minister of Transport and

Communications and govern throughout the national territory of the Republic; That,

compliance with the provisions of article 11 of Law No. 27181, the competence

regulations on terrestrial transport consist of the authority to issue the

regulations that govern the different levels of the administrative organization

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national, since those of a general nature that govern throughout the territory of the

Republic and that are mandatory for observance by all entities and individuals

from the public and private sectors, including the authorities of the Executive Branch,

its different entities and the regional or local governments will be within their jurisdiction

exclusive of the Ministry of Transport and Communications; That, the Regulation

National Transport Administration is one of the national regulations

derived from Law No. 27181 - General Law of Transport and Land Transit; which

its purpose is to regulate the provision of public and private transport services

persons, goods, and mixed in the national, regional, and provincial areas,

establishing the conditions for access and permanence of a technical, legal and

operational, that must be fulfilled by the service providers; the

requirements and formalities to obtain authorization or licensing; and the

procedures for the oversight of the transport service in all its areas,

in pursuit of achieving the complete formalization of the sector and providing greater security

the users of it, promoting that they receive a quality service;

through Supreme Decree No. 009-2004-MTC, the National Regulation was approved

of Transport Management, which since its approval has been

modified several times, which complicates its application; on the other hand

considering the time elapsed, the regulation has gaps, which prevents

an efficient action by the State in the management and oversight of land transportation,

it being necessary to modify it in order to facilitate the business development of

sector, with an appropriate legal framework that provides legal security for investment;

That the Ministry of Transport and Communications, in accordance with the law, has the

exclusive authority to regulate transportation in the country in its different forms

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areas; In accordance with the provisions of paragraph 8) of article 118º of the

Political Constitution of Peru, Law No. 27181, General Transport Law

Land Transit and Supreme Decree No. 001-2009-JUS;

CHAPTER 3: METHODOLOGICAL DEVELOPMENT.

3.1. Determination of the sample.

The sample consists of the 250 students of the Engineering program.

industrial

Matriculados en la UCSM: 1000

Matriculados en Ingeniería Industrial: 800

N 300
p 50%
NC95%
Z 1.96
e 5%

1170∗1.962∗0.5(1−0.5)
n=
300∗0.052 +1.962∗0.5∗(1−0.5)

n=250

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3.2. Survey.

Quality of Public Transport Yes No

Do you use public transport?
Do you think that public transportation lines are sufficient?
Do you think that public transport is of good quality?
Do you think the seats on the bus are sufficient?
Is there space for disabled people on the bus you take?
5. Do you think that users respect the space for people with disabilities?
6. Do you think the space for disabled people is sufficient?
7. Do the buses you take have any air conditioning system?
9. When the bus arrives, does it come full?
10. Do you think the schedule offerings are sufficient?
11. Do you think bus stops are comfortable?
12. Do you think the spots at the bus stop are sufficient?
13. When you have problems with the payment system, do you receive good treatment?
the offices of these public transport services?
14. Are bus offices appropriate?
15. Do you have any public transport fare system?

3.2.1. Preparation.

The survey required a sample size of 250 students, the questions

were raised based on the necessary requirements for acceptance or

rejection of the proposed hypothesis.

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3.2.2. Data tabulation and data analysis.

Do you use public transportation?

Percentage
Frequency Percentage Valid percentage accumulated

Valid Yes 220 88.0 88.0 88.0

No 30 12.0 12.0 100.0

Total 250 100.0 100.0

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Do you think that public transport lines are sufficient?

Percentage
Frequency Percentage Valid percentage accumulated

Valid Yes 35 14.0 14.0 14.0

No 215 86.0 86.0 100.0

Total 250 100.0 100.0

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Do you think public transportation is of good quality?

Percentage
Frequency Percentage Valid percentage accumulated

Valid If 133 53.2 53.2 53.2

No 117 46.8 46.8 100.0

Total 250 100.0 100.0

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Do you think the seats inside the bus are sufficient?

Percentage
Frequency Percentage Valid percentage accumulated

Valid Yes 84 33.6 33.6 33.6

No 166 66.4 66.4 100.0

Total 250 100.0 100.0

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Is there space for disabled people on the bus you take?

Percentage
Frequency Percentage Valid percentage accumulated

Valid Yes 15 6.0 6.0 6.0

No 235 94.0 94.0 100.0

Total 250 100.0 100.0

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Do you think that the user respects the space for the disabled?

Percentage
Frequency Percentage Valid percentage accumulated

Valid If 50 20.0 20.0 20.0

No 200 80.0 80.0 100.0

Total 250 100.0 100.0

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Do you think the space for disabled people is adequate?

Percentage
Frequency Percentage Valid percentage accumulated

Valid If 77 30.8 30.8 30.8

No 173 69.2 69.2 100.0

Total 250 100.0 100.0

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Do the buses you take have any air conditioning system?

Percentage
Frequency Percentage Valid percentage accumulated

Valid Yes 15 6.0 6.0 6.0

No 235 94.0 94.0 100.0

Total 250 100.0 100.0

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When the bus arrives, does it come full?

Percentage
Frequency Percentage Valid percentage accumulated

Valid Yes 50 20.0 20.0 20.0

No 200 80.0 80.0 100.0

Total 250 100.0 100.0

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Do you think the schedule options are sufficient?

Percentage
Frequency Percentage Valid percentage accumulated

Valid Yes 77 30.8 30.8 30.8

No 173 69.2 69.2 100.0

Total 250 100.0 100.0

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Do you think bus stops are comfortable?

Percentage
Frequency Percentage Valid percentage accumulated

Valid Yes 15 6.0 6.0 6.0

No 235 94.0 94.0 100.0

Total 250 100.0 100.0

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Do you believe that the spots at the stop are sufficient?

Percentage
Frequency Percentage Valid percentage accumulated

Valid Yes 82 32.8 32.8 32.8

No 168 67.2 67.2 100.0

Total 250 100.0 100.0

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When you have problems with the payment system, do you receive good treatment in the

offices of these public transport means?

Percentage
Frequency Percentage Valid percentage accumulated

Valid Yes 138 55.2 55.2 55.2

No 112 44.8 44.8 100.0

Total 250 100.0 100.0

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Are the bus offices appropriate?

Percentage
Frequency Percentage Valid percentage accumulated

Valid Yes 24 9.6 9.6 9.6

No 226 90.4 90.4 100.0

Total 250 100.0 100.0

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Do you have any public transport fare system?

Percentage
Frequency Percentage Valid percentage accumulated

Valid Yes 104 41.6 41.6 41.6

No 146 58.4 58.4 100.0

Total 250 100.0 100.0

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3.3. Hypothesis validation.

Reliability statistics

Cronbach's Alpha
based on
elements
Cronbach's Alpha standardized N of elements

,946 946 15

Summary element statistics

Maximum
Media Minimum Maximum Rango Minimum Variance N of elements

Element averages
1,702 1,120 1,940 820 1,732 ,052 15

Element variances
,161 ,057 ,250 ,193 4,414 ,006 15

Scale statistics

Deviation
Media Variance standard N of elements

25.5240 20,620 4.54091 15

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Chi-squared tests

Significance
asymptotic Significance Significance
Value gl (bilateral) exact (bilateral)

Pearson's chi-squared 5,550a 1 018

Correction of continuityb 4,307 1 ,038

Likelihood ratio 9,692 1 ,002

Fisher's exact test ,011 ,008
Linear association by linear 5,527 1 ,019
Number of valid cases 250

a. 1 boxes (25.0%) have waited for a count less than 5. The minimum expected count is 4.20.
b. It has only been calculated for a 2x2 table

Do you use public transport?

Do you think that the transport lines

Are the public sufficient?

Yes No Total
Do you use transportation? Yes Recount 35 185 220
public? % inside Do you use the
15.9% 84.1% 100.0%
public transport?

No Recount 0 30 30

% inside of Do you use the

0.0% 100.0% 100.0%
public transport?
Total Recount 35 215 250

% do you use the

14.0% 86.0% 100.0%
public transportation?

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CONCLUSIONS AND RECOMMENDATIONS

The current conditions, where the population is increasing and where the world is

suffering one of their greatest economic crises, have caused it to be the moment now

suitable for coordinating efforts to enhance and improve public transport networks.

This development must be carried out through a global approach and with a vision towards

future, always within the context of new needs and trends in mobility

and the emergence of new centers of attraction and trip generation in the city

Public transportation has a profound influence on the quality of life of students and

its metropolitan area has historically had a poor public transportation structure,

since it has not made mass transportation an attractive option for the

user. This is due to the low salaries they receive monthly and not having another

option, they tend to resign themselves to using them.

It is true that some of the users who use this mode of transport are those

users who earn a minimum wage and do not have opportunities to have another at home

means of mobility

Focused on the variable of quality and service level. In this way, the user, us

would help to understand their transportation needs. To achieve and maintain the

user satisfaction in terms of quality and the success of a transport system

collective, greatly depends on the quality of the service offered by it,

perceived, specifically, by the users. To verify if the needs and expectations

the public transport user's needs are being met, it requires the

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implementation of a quality and service level measurement instrument to proceed

to its analysis. That is why, in this 189, it was decided to survey the transport user

audience of the two scenarios, since they would give us specific answers about their

needs.

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