Process Optimization Strategies Explained
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ScribdTranslationsProcess Optimization Strategies Explained
Translated by
ScribdTranslationsProcess Optimization
WHAT IS IT?
WHAT IS IT FOR?
WHERE IS IT APPLIED?
HOW DO WE DO IT?
CASE STUDIES
WHAT IS IT?
The broadest concept defines process as 'the activity or set of activities
that uses resources and management for the transformation of inputs into outputs [ISO
9001:2008 NP]. Naturally, optimal operation of the activities also
it means to optimize the set of all its processes.
The concept of a process-based approach contrasts with the typical structure of
organization, defined by a matrix of hierarchical and functional responsibilities.
Therefore, chain optimization focuses on the sequence and interaction of
various operations, a cross-sectional view of waste elimination to create
value.
From a more functional perspective, a process is considered ideal when:
In every step, add value, be capable, be available, and be appropriate.
All stages of the process are linked by flows, pulling and leveling the
demand.
Naturally, the challenge corresponds to the practical application of these concepts, with
simple and effective methods, as applied by Profitability Engineers.
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What is it for?
The effectiveness of the process is not simply the speed of execution. On the contrary,
an inefficient computerized process results in computerized inefficiency and
extremely fast! Curiously, this happens very often because, in fact,
Rarely is there a process as we thought, and almost never under perfect conditions.
But the truth is that in most organizations, the main focus is on the
processing speed more than other factors. Process optimization of
Profitability Engineers aims to maximize efficiency and
effectiveness of case management of a certain organization. The result is to add
value, eliminate waste, reduce variation, and reduce complexity.
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WHERE IS IT APPLIED?
The optimization process applies to all organizations because everyone has their
operational bases based on functional processes. Sometimes it happens that many
of these processes are hidden or extremely complex, resulting in a
covering up the existing opportunities for improvement.
Internally, in an organization, process optimization acts in different
decision-making and execution levels, but always from a cross-sectional perspective.
This is because customer requests are also transversal across the entire organization,
in comparison with a structure of vertical responsibilities. Regarding their
functional scope, it applies from the early stages of identification and acquisition of
clients / anticipating their expectations, up to the supply of the service or product,
continuously.
However, an organization does not exist solely in a specific business environment.
In this regard, it is also important to include links to external partners, whose
impact on companies significantly influences the efficiency of processes
interns.
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HOW DO WE DO IT?
The approach of ProfitAbility Engineers is simple, practical, and objective that really
intervenes in the execution of the processes. The objective is to describe and optimize the flow
of 'real' information, decision and execution. At the same time, it tries to dissociate the
management of hierarchical organization cases, focusing on primary attention to integration
of the application and customer satisfaction. In this sense, our focus is on the
transversal and vertical coverage in decision making.
The methodology consists of rigorous and multidisciplinary cartography of the
interconnections and the level of complexity of the procedures, focused on the
efficiency, effectiveness, and added value.
The result is the development of an effective and efficient future State ["To Be"].
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CASE STUDIES
In practice, the optimization process aims to meet the needs of:
The excessive processing time.
Eliminate confusion in a department or operation, without anyone
I really knew what to do, when, and how.
Elimination of waste, bureaucracy, and processing errors.
Ensure an effective intervention technique.
Increase customer satisfaction through the post department
sale.
See more case studies
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