Types of Technical Support Services
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ScribdTranslationsTypes of Technical Support Services
Translated by
ScribdTranslationsTechnical Support
Alfredo Hernández Rodríguez
4"I"
2013
Alfredo Hdez Rguez
It is a range ofservicesthat provide assistance with thehardwareo
softwareof onecomputeror some other electronic or mechanical device.
These services help the average customer resolve most of their questions or
problems that arise when operating one of your products.
Most companies that sell hardware or software offer support.
technical support by phone or online. This is implemented so that the
users who have a warranty usually have it for 1 year on products,
they will be able to make calls or send emails to the customer service center to reach
a solution.
The types of Technical Support are
Phone
2. Email
3. Chat
4. Fax
5. Technicians
6. Remote technical support
7. Technical support via SMS
4"I" 2
Alfredo Hdez Rguez
It is a support modality that consists of one or more enabled numbers.
where the client will receive basic guidance on the issue, this will be at
through a mobile or landline number, these are in operation almost
In general, the 8 working hours of the day, 7 days a week, 365 days a year.
year.
Generally this
service is
formed with a
menu y one
answering machine
automatic which
give the options or
the biggest problems
common, the
which ones son
studied by the
the company also hires personnel which it trains for certain functions
thus the technical support is not entirely saturated and the service is more efficient.
4 'I' 3
Alfredo Hdez Rguez
This technical support service is
more used by technicians and staff
a little more experienced, this
information himself provides
directly from the website of the
company in which a must be filled out
form of identity o
directly from our inbox
of any web server email, here the user must leave details of the
or the problems so that the support can provide the most accurate solutions
the only disadvantage of this service is that sometimes it takes its response time.
part of the company or it is a wrong solution.
Customer service
which is available in a certain
schedule and certain days of the
week in which the user
must have a connection
the internet entering the site
supplier website example
[Link] enter
your number in this case but it can be the model of the computer equipment or
serial number of any other product or software. Here as in the service
The telephony department has trained personnel who will be able to resolve your issues.
majority of your doubts or connect with some other more efficient service than the
What are you doing.
4"I" 4
Alfredo Hdez Rguez
This service has not been used much in recent years as it has been
replaced by email or chat but it consists of sending your question to the center of
attention and this will respond to you with a solution.
This service is the most effective of all since
the user calls or sends a message by
email and if the company has
this service sends a technician to the home
Where the damage is located and fix it in your
totality. The disadvantage of this service is
that suppliers sometimes take the
arrival of the technician. Sometimes also it
must pay for this service not all the
times for free.
In recent years, technical support of
computers are increasingly using the
remote technical support method.
The improvement of Internet connections and the
advances in applications ofremote desktop
they enable a technician to solve problems
with computers without being physically beside the
computer. This service is a more efficient, economical, and
faster than traditional support methods. Besides this, each company
It has its software so that the user only grants permission to access their equipment.
there are also free measures on the internet such as
4"I" 5
Alfredo Hdez Rguez
TeamViewer
Website:[Link]
UltraVNC
[Link]
The user reports their issue to their service center by sending an SMS, the center
The service will follow up and take the appropriate actions to resolve.
the problem, whether using remote technical support, by SMS, phone
etc. once the conflict is resolved, this situation is generally notified.
to the user through this same means. But this service generally provides one
balance deduction from where the service is requested.
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Remote Technical Support
Technical support
In some sections, I didn't find information so I decided to create it with my
own words.
4"I" 6
Alfredo Hdez Rguez
Companies in Mexico that offer remote support:
Grupo Tres Internacional through its consulting, training, and services
support, enables reaching the potential of the TRESS System and achieves that the solution
implemented has real impacts in various areas of the company such as:
Human Resources, Payroll, Finance, Production, and Quality.
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Support and maintenance service for express website creation, email
personal electronics and low-cost telephony.
[Link]
A different software development option for companies with a focus
different. We offer a wide range of improvement services
software and consulting for business clients.
[Link]
Web design and support and maintenance for the team
calculation.
[Link]
4"I" 7
Alfredo Hdez Rguez
Creation of web pages service for computer equipment
[Link]
Company dedicated to the manufacture of tablets, cell phones
intelligent and computers.
[Link]/
HP is a company dedicated to the manufacturing of products
electronics
[Link]/
4"I" 8
Alfredo Hdez Rguez
Remote Access Service (RAS) can refer to several terms
computer scientists and services. It is a feature of Microsoft Windows
Server 2000 that uses a modem to connect remote users to the
RAS is also the abbreviation for reliability, availability, and capability.
service, a term that originated from IBM to refer to the
general capacity of a computer to provide each of these
three traits.
Remote access service
RAS is the abbreviation for 'remote access server'. Other terms for a
remote access server are 'Media Gateway' and 'network access server.'
The purpose of a network access server is to provide users with
distant places, access to a company's internal network. If necessary
authentication, some network servers are equipped to perform it
the same required services. If not, an authentication server
additional can be used in its place.
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4 'I' 9