HPE Synergy 660 Gen10 Compute Module

User Guide

Abstract
This document is for the person who installs, administers, and troubleshoots server blades.
Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment and
trained in recognizing hazards in products with hazardous energy levels.

Part Number: 876828-001

Published: July 2017
Edition: 1st
© Copyright 2014, 2017 Hewlett Packard Enterprise Development LP

Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard
Enterprise products and services are set forth in the express warranty statements accompanying such
products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett
Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use,
or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software
Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under
vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard
Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise
website.

Acknowledgments
Intel®, Itanium®, Pentium®, Intel Inside®, and the Intel Inside logo are trademarks of Intel Corporation in the
United States and other countries.
Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the
United States and/or other countries.
Adobe® and Acrobat® are trademarks of Adobe Systems Incorporated.
Java® and Oracle® are registered trademarks of Oracle and/or its affiliates.
UNIX® is a registered trademark of The Open Group.
Contents

Component identification........................................................................... 6
Front panel LEDs and buttons.............................................................................................................6
Front panel components......................................................................................................................7
Serial label pull tab information.................................................................................................8
Drive numbering.................................................................................................................................. 8
Hot-plug drive LED definitions............................................................................................................. 9
NVMe SSD components....................................................................................................................10
SFF flash adapter components and LED definitions......................................................................... 11
System board components................................................................................................................12
System maintenance switch................................................................................................... 13
Mezzanine connector definitions............................................................................................ 14
DIMM slot locations................................................................................................................ 14

Operations..................................................................................................16
Powering up the compute module .................................................................................................... 16
Powering down the compute module ............................................................................................... 16
Removing the compute module ........................................................................................................16
Installing the compute module ..........................................................................................................17
Removing the access panel.............................................................................................................. 19
Installing the access panel................................................................................................................ 19
Removing the DIMM baffle................................................................................................................ 20
Installing the DIMM baffles................................................................................................................ 20
Removing the front panel/drive cage assembly.................................................................................21
Installing the front panel/drive cage assembly...................................................................................21

Setup...........................................................................................................23
Installation overview.......................................................................................................................... 23
Installing the compute module options.............................................................................................. 23
Installing the compute module ..........................................................................................................23
Completing the configuration.............................................................................................................25

Hardware options installation.................................................................. 26

Introduction........................................................................................................................................26
Installing the drive option...................................................................................................................26
Installing the SFF flash adapter option.............................................................................................. 28
Installing the front panel/drive cage assembly...................................................................................28
Installing the M.2 SSD flash drive and adapter board....................................................................... 29
Installing the controller option............................................................................................................30
Installing the HPE Smart Storage Battery option...............................................................................31
Installing the mezzanine card options............................................................................................... 32
Memory options................................................................................................................................. 33
DIMM population information..................................................................................................33
HPE Smart Memory speed information.................................................................................. 33
DIMM label identification.........................................................................................................33
Installing a DIMM.................................................................................................................... 35
Installing the processor heatsink....................................................................................................... 35

Contents 3
 HPE Trusted Platform Module 2.0 Gen10 option.............................................................................. 37
Overview.................................................................................................................................37
HPE Trusted Platform Module 2.0 Guidelines........................................................................ 38
Disabling Chipset-TPM........................................................................................................... 39
Installing and enabling the HPE TPM 2.0 Gen10 Kit.............................................................. 39
Installing the Trusted Platform Module board.............................................................. 39
Enabling the Trusted Platform Module.........................................................................41
Retaining the recovery key/password.......................................................................... 42

Cabling........................................................................................................43
Cabling resources..............................................................................................................................43
HPE Smart Storage Battery cabling.................................................................................................. 43
Dual NVMe-enabled backplane cabling............................................................................................ 43
P416ie-m Smart Array Controller cabling.......................................................................................... 43

Software and configuration utilities.........................................................45

Management and diagnostic tools.....................................................................................................45

Removing and replacing the system battery.......................................... 46

Warranty and regulatory information.......................................................48

Warranty information......................................................................................................................... 48
Safety and regulatory compliance..................................................................................................... 48
Local representative information....................................................................................................... 48

Electrostatic discharge............................................................................. 49
Preventing electrostatic discharge.....................................................................................................49
Grounding methods to prevent electrostatic discharge..................................................................... 49

Specifications............................................................................................ 50
Environmental specifications ............................................................................................................ 50
Compute module specifications.........................................................................................................50

Documentation and troubleshooting resources for HPE Synergy....... 51

HPE Synergy documentation............................................................................................................ 51
HPE Synergy Configuration and Compatibility Guide.............................................................51
HPE Synergy Frame Link Module User Guide....................................................................... 51
HPE OneView User Guide for HPE Synergy..........................................................................51
HPE OneView Global Dashboard...........................................................................................51
HPE Synergy Image Streamer User Guide............................................................................ 51
HPE Synergy Image Streamer GitHub................................................................................... 52
HPE Synergy Software Overview Guide................................................................................ 52
HPE Synergy Firmware Update Overview..............................................................................52
Best Practices for HPE Synergy Firmware and Driver Updates............................................. 52
HPE OneView Support Matrix for HPE Synergy.....................................................................52
HPE Synergy Image Streamer Support Matrix....................................................................... 52
HPE Synergy Glossary........................................................................................................... 52
HPE Synergy troubleshooting resources...........................................................................................52
Troubleshooting within HPE OneView.................................................................................... 53

4 Contents
 HPE Synergy Troubleshooting Guide.....................................................................................53
Error Message Guide for HPE ProLiant Gen10 servers and HPE Synergy........................... 53
HPE OneView Help, HPE OneView REST API Scripting Help, and HPE OneView API
Reference............................................................................................................................... 53
HPE Synergy QuickSpecs...................................................................................................... 53

HPE Synergy document overview (documentation map)...................... 54

Websites..................................................................................................... 55

Support and other resources................................................................... 56

Accessing Hewlett Packard Enterprise Support................................................................................ 56
Accessing updates............................................................................................................................ 56
Customer self repair.......................................................................................................................... 56
Remote support................................................................................................................................. 57
Warranty information......................................................................................................................... 57
Regulatory information...................................................................................................................... 58
Documentation feedback...................................................................................................................58

Contents 5
Component identification
Front panel LEDs and buttons

Item Description Status

1 UID LED Solid blue = Activated
Flashing blue (1 Hz/cycle per sec)
= Remote management or
firmware upgrade in progress
Off = Deactivated

2 Health status LED Solid green = Normal

Flashing green (1 Hz/cycle per
sec) = iLO is rebooting
Flashing amber = System
degraded
Flashing red (1 Hz/cycle per sec) =
System critical

Table Continued

6 Component identification
 Item Description Status
3 Mezzanine NIC status LED Solid green= Link on any
Mezzanine NIC
Flashing green= Activity on any
Mezzanine NIC
Off = No link or activity on any
Mezzanine NIC

4 Power On/Standby button and Solid green = System on

system power LED
Flashing green (1 Hz/cycle per
sec) = Performing power on
sequence
Solid amber = System in standby
Off = No power present*

*If all other LEDs are off, then no power is present to the compute module. If the health LED is flashing green
while the system power LED is off indicates that the Power On/Standby button service is initializing or that an
iLO reboot is in progress.
*Facility power is not present, power cord is not attached, no power supplies are installed, power supply
failure has occurred, or the compute module is not properly seated.

Front panel components

Item Description
1 Drive bay 1*
2 Drive bay 2*
3 Drive bay 3*
4 Drive bay 4*

Table Continued

Front panel components 7

 Item Description
5 External USB 3.0 connector (behind the serial label
pull tab)
6 Serial label pull tab
7 Compute module handle release latch
8 Compute module handle

*If uFF drives (the SFF Flash Storage Adapter) are installed in the drive bays, the drive bay numbering is
different. For more information, see Drive numbering.

Serial label pull tab information

The serial label pull tab is located on the front panel of the compute module. To locate the serial label pull tab,
see Front panel components. The serial label pull tab provides the following information:
• Product serial number
• HPE iLO information
• QR code that points to mobile-friendly documentation

Drive numbering
Depending on the configuration, the drive bay numbering on this compute module will vary. Supported
configurations on this compute module are as follows:

Compute module model Configuration Drive support

SAS model Standard backplane with Four SFF hot-plug SAS drive bays
embedded controller or supported with support for up to 4 SFF HDDs
controller option or SSDs.
SATA model Chipset SATA with embedded Four SFF hot-plug SATA drive
controller or supported controller bays with support for the following:
option
• Up to 4 SFF HDDs or SSDs
• Up to 8 uFF drives (with the
SFF flash adapter for each 2
uFF drives)

8 Serial label pull tab information

 Item SAS configuration SATA configuration* Expansion storage
configuration

1 1 Drive box 1, drive bay 1 and Drive box 1, drive bay 1

101
2 2 Drive box 1, drive bay 2 and Drive box 1, drive bay 2
102
3 3 Drive box 2, drive bay 1 and Drive box 2, drive bay 1
101
4 4 Drive box 2, drive bay 2 and Drive box 2, drive bay 2
102

The driveless model is not shown as it does not have drive bays and does not provide support for any drives.
*SATA drives are supported only with the HPE Synergy 480 Gen9 compute module backplane.

Hot-plug drive LED definitions

Item LED Status Definition

1 Locate Solid blue The drive is being identified by a host application.
Flashing blue The drive carrier firmware is being updated or requires an update.

Table Continued

Hot-plug drive LED definitions 9

 Item LED Status Definition
2 Activity Rotating green Drive activity
ring
Off No drive activity
3 Do not Solid white Do not remove the drive. Removing the drive causes one or more of
remove the logical drives to fail.
Off Removing the drive does not cause a logical drive to fail.
4 Drive Solid green The drive is a member of one or more logical drives.
status
Flashing green The drive is rebuilding or performing a RAID migration, strip size
migration, capacity expansion, or logical drive extension, or is erasing.
Flashing amber/ The drive is a member of one or more logical drives and predicts the
green drive will fail.
Flashing amber The drive is not configured and predicts the drive will fail.
Solid amber The drive has failed.
Off The drive is not configured by a RAID controller.

NVMe SSD components

The NVMe SSD is a PCIe bus device. A device attached to a PCIe bus cannot be removed without allowing
the device and bus to complete and cease the signal/traffic flow.

CAUTION:
Do not remove an NVMe SSD from the drive bay while the Do Not Remove button LED is flashing. The
Do Not Remove button LED flashes to indicate the device is still in use. Removal of the NVMe SSD
before the device has completed and ceased signal/traffic flow can cause loss of data.

Item Description
1 Release lever
2 Activity ring
3 Do Not Remove button
4 Power button

10 NVMe SSD components

SFF flash adapter components and LED definitions

Item Component Description

1 Locate • Off—Normal
• Solid blue—The drive is being identified by a host application.
• Flashing blue—The drive firmware is being updated or requires
an update.

2 uFF drive ejection latch Removes the uFF drive when released
3 Do not remove LED • Off—OK to remove the drive. Removing the drive does not
cause a logical drive to fail.
• Solid white—Do not remove the drive. Removing the drive
causes one or more of the logical drives to fail.

4 Drive status LED • Off—The drive is not configured by a RAID controller

• Solid green—The drive is a member of one or more logical
drives.
• Flashing green (4 Hz)—The drive is operating normally and has
activity.
• Flashing green (1 Hz)—The drive is rebuilding or performing a
RAID migration, stripe size migration, capacity expansion,
logical drive extension, or is erasing.
• Flashing amber/green (1 Hz)—The drive is a member of one or
more logical drives that predicts the drive will fail.
• Solid amber—The drive has failed.
• Flashing amber (1 Hz)—The drive is not configured and predicts
the drive will fail.

5 Adapter ejection release latch Removes the SFF flash adapter when released
and handle

SFF flash adapter components and LED definitions 11

System board components
1 2 3 4 5 6

P1 P3 8

7
P2 P4

17 16 15 14 13 12 11 10 9

Item Description
1 Internal USB 3.0 connector
2 M.2 connector
3 System battery
4 Drive backplane connector 1
5 Processor 1 DIMM slots (12)
6 Processor 3 DIMM slots (12)
7 Mezzanine connectors (M1–M6)
8 Management/power connector 1
9 Management/power connector 2
10 HPE Smart Storage Battery connector
11 Processor 4 DIMM slots (12)
12 Processor 2 DIMM slots (12)
13 System maintenance switch
14 Drive backplane connector 2
15 TPM connector
16 microSD card slot
17 External USB iLO Service Port connector

12 System board components

System maintenance switch
Position Default Function
S1* Off Off = HPE iLO security is enabled.
On = HPE iLO security is disabled.

S2 Off Off = System configuration can be

changed.
On = System configuration is
locked.

S3 Off Reserved
S4 Off Reserved
S5* Off Off = Power-on password is
enabled.
On = Power-on password is
disabled.

S6* ** Off Off = No function

On = Restore default
manufacturing settings

S7 Off Off = Set default boot mode to

UEFI.
On = Set default boot mode to
legacy.

S8 — Reserved
S9 — Reserved
S10 — Reserved
S11 — Reserved
S12 — Reserved

*You can access the redundant ROM by setting S1, S5, and S6 to On.
**When the system maintenance switch position 6 is set to the On position, the system is prepared to restore
all configuration settings to their manufacturing defaults.
When the system maintenance switch position 6 is set to the On position and Secure Boot is enabled, some
configurations cannot be restored. For more information, see Secure Boot configuration.

IMPORTANT:
Before using the S7 switch to change to Legacy BIOS Boot Mode, be sure the HPE Dynamic Smart
Array B140i Controller is disabled. Do not use the B140i controller when the compute module is in
Legacy BIOS Boot Mode.

System maintenance switch 13

Mezzanine connector definitions

Item Connector Supported card Fabric Supported ICM

identification types bays
1 Mezzanine Type C and Type D 1 ICM 1 and 4
connector 1 (M1)
2 Mezzanine Type C and Type D 2 ICM 2 and 5
connector 2 (M2)*
3 Mezzanine Type C only 3 ICM 3 and 6
connector 3 (M3)
4 Mezzanine Type C and Type D 1 ICM 1 and 4
connector 4 (M4)
5 Mezzanine Type C and Type D 2 ICM 2 and 5
connector 5 (M5)**
6 Mezzanine Type C 3 ICM 3 and 6
connector 6 (M6)

*When installing a mezzanine option on mezzanine connector 2, processor 3 must be installed.

**When installing a mezzanine option on mezzanine connector 5, processor 4 must be installed.

DIMM slot locations

DIMM slots are numbered sequentially (1 through 12) for each processor. The supported AMP modes use the
alpha assignments for population order, and the slot numbers designate the DIMM slot ID for spare
replacement.
The colored slots indicate the slot order within each channel:
• White — First slot of a channel
• Black — Second slot of a channel
• Blue — Third slot of a channel
The arrow points to the front of the compute module.

14 Mezzanine connector definitions

 Ch 6 Ch 5 Ch 4
1 1

Ch 1 Ch 2 Ch 3
2 2
3 3
4 4
5 5
6 6

P1 P3

7 7

Ch 6 Ch 5 Ch 4
Ch 1 Ch 2 Ch 3
8 8
9 9
10 10
11 11
12 12

Ch 6 Ch 5 Ch 4

Ch 1 Ch 2 Ch 3
1
2 2
3 3
4 4
5 5
6 6

P2 P4

7 7
Ch 1 Ch 2 Ch 3

Ch 6 Ch 5 Ch 4

8 8
9 9
10 10
11 11
12 12

Component identification 15
Operations
Powering up the compute module
To power up the compute module, press the Power On/Standby button after the power button LED has turned
amber.

Powering down the compute module

Before powering down the compute module for any upgrade or maintenance procedures, perform a backup of
critical data and programs.
Before proceeding, verify that the compute module is in standby mode by observing that the system power
LED is amber, and verify that the UID LED is NOT flashing blue.

IMPORTANT:
When the compute module is in standby mode, auxiliary power is still being provided to the system.

IMPORTANT:
Always attempt a graceful shutdown before forcing the shutdown of applications and the OS with a non-
graceful shutdown.

To power down the compute module, use one of the following methods:
• To perform a graceful shutdown of applications and the OS when powering down the compute module to
standby mode, use one of the following methods:
◦ Press and release the Power On/Standby button.
◦ Select the Momentary press power off selection in HPE OneView.
◦ Select the Momentary press virtual power button selection in HPE iLO.
Always attempt a graceful shutdown first before forcing the compute module to power off.
• If a graceful shutdown fails to power down the compute module to standby mode when an application or
OS stops responding, use one of the following methods to force a non-graceful shutdown of applications
and the OS:
◦ Press and hold the Power On/Standby button for more than four seconds.
◦ Select the Press and hold power off selection in HPE OneView.
◦ Select the Press and hold virtual power button selection in HPE iLO.
Application data can be lost when performing a non-graceful shutdown of applications and the OS.

Removing the compute module

Procedure
1. Identify the proper compute module.
2. Power down the computer nodule.
3. Remove the compute module.

16 Operations
 4. Place the compute module on a flat, level work surface.

WARNING:
To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system
components to cool before touching them.

CAUTION:
To prevent damage to electrical components, properly ground the compute module before beginning
any installation procedure. Improper grounding can cause ESD.

Installing the compute module

To install the compute module:

Procedure
1. Verify that the device bay is configured for a full-height compute module. For more information, see the
setup and installation guide for the compute module on the Hewlett Packard Enterprise website.
2. Remove the compute module end cap.

Installing the compute module 17

 3. Prepare the compute module for installation by opening the compute module handle.

4. Install the compute module. Press the compute module handle near each release button to completely
close the handle.

18 Operations
 5. Review the compute module front panel LEDs to determine the compute module status. For more
information on the compute module LEDs, see "Component identification."

Removing the access panel

To remove the component:

Procedure
1. Power down the compute module.
2. Remove the compute module.
3. Place the compute module on a flat, level work surface.
4. Press the access panel release button.
5. Slide the access panel towards the rear of the compute module, and then lift up to remove the panel.

Installing the access panel

Procedure
1. Place the access panel on top of the .
2. Slide the access panel forward until it clicks into place.

Removing the access panel 19

 2

Removing the DIMM baffle

Procedure
1. Power down the compute module.
2. Remove the compute module.
3. Place the compute module on a flat, level work surface.
4. Remove the access panel.

IMPORTANT:
When removing the right DIMM baffle, leave the Smart Storage Battery installed on the baffle.
5. Remove one or more DIMM baffles.

Installing the DIMM baffles

Procedure
1. Install the DIMM baffles.

20 Removing the DIMM baffle

 2. Install the access panel.
3. Install the compute module .

Removing the front panel/drive cage assembly

Procedure
1. Power down the compute module.
2. Remove the compute module.
3. Place the compute module on a flat, level work surface.
4. Remove the access panel.
5. Remove all drives.
6. Remove all drive blanks.
7. Remove the front panel/drive cage assembly.

Installing the front panel/drive cage assembly

Removing the front panel/drive cage assembly 21

Procedure
1. Install the front panel/drive cage assembly.

2. Install all drives.

3. Install drive blanks in unpopulated drive bays.
4. Install the access panel.
5. Install the compute module.

22 Operations
Setup
IMPORTANT:
The HPE Synergy Gen10 compute module installation involves a minimum upgrade requirement for
component compatibility purposes. To ensure proper system functionality, you must update your system
to Release Set Version 3.00.20170707 (or later) before installing and operating your compute module.
Go to [Link] and see the HPE Synergy Firmware Update Overview
guide at [Link] for specific details on
updating compute module components.

Installation overview
This section provides instructions for installing an HPE Synergy 660 Gen10 Compute Module in a compute
module for the first time.
Installation of a compute module requires the following steps:

Procedure
1. Installing supported options in the compute module.
2. Installing the compute module.
3. Completing the compute module configuration.

Installing the compute module options

Before installing and initializing the compute module, install any compute module options, such as an
additional processor, drive, or a mezzanine card.
Mezzanine options are classified as Type C and Type D mezzanine cards. The type of mezzanine card
determines where the card can be installed in the compute module. Some mezzanine cards require that an
interconnect module is installed in the associated ICM bay in the rear of the frame. Be sure to review the
mezzanine card mapping information in the HPE Synergy Configuration and Compatibility Guide on the
Hewlett Packard Enterprise website ([Link]
For a list of supported options, see the product QuickSpecs on the Hewlett Packard Enterprise website
([Link]
For compute module options installation information, see "Hardware options installation."

Installing the compute module

To install the compute module:

Procedure
1. Verify that the device bay is configured for a full-height compute module. For more information, see the
setup and installation guide for the compute module on the Hewlett Packard Enterprise website.
2. Remove the compute module end caps.

Setup 23
 3. Prepare the compute module for installation by opening the compute module handle.

4. Install the compute module. Press the compute module handle near each release button to completely
close the handle.

24 Setup
 1
3

5. Review the compute module front panel LEDs to determine the compute module status. For more
information on the compute module LEDs, see "Component identification."

Completing the configuration

HPE OneView, hosted on the HPE Synergy Composer appliance installed within an HPE Synergy 12000
Frame, enables you to comprehensively manage a Synergy system throughout the hardware life cycle. To
configure the compute module for the first time, log into HPE OneView from the frame. For more information,
see the HPE Synergy 12000 Frame Setup and Installation Guide on the Hewlett Packard Enterprise website
([Link]/info/synergy-docs).
When adding a compute module to an existing configuration, HPE OneView automatically detects the new
hardware. Log into HPE OneView using your assigned user name and password to configure the hardware.
See the HPE OneView User Guide on the Hewlett Packard Enterprise website ([Link]/info/synergy-
docs).

Completing the configuration 25

Hardware options installation
Introduction
If more than one option is being installed, read the installation instructions for all the hardware options and
identify similar steps to streamline the installation process.

WARNING:
To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system
components to cool before touching them.

CAUTION:
To prevent damage to electrical components, properly ground the compute module before beginning
any installation procedure. Improper grounding can cause electrostatic discharge.

Installing the drive option

The compute module supports up to two SFF SAS, NVMe, solid state, or SATA (supported only with the
backplane) drives.

CAUTION:
To prevent improper cooling and thermal damage, do not operate the compute module or the frame
unless all drive and device bays are populated with either a component or a blank.

To install the component:

Procedure
1. Remove the drive blank.
2. Prepare the drive:
• SAS, SATA, or solid state

• NVMe—Press Do Not Remove to open the release handle.

26 Hardware options installation

3. Install the drive:
• SAS, SATA, or solid state

• NVMe

4. Determine the status of the drive from the drive LED definitions.

Hardware options installation 27

Installing the SFF flash adapter option
CAUTION:
To prevent improper cooling and thermal damage, do not operate the compute module or the enclosure
unless all drive and device bays are populated with either a component or a blank.

Prequisites
The SFF flash adapter option is supported when any of the following components are installed:
• HPE Dynamic Smart Array S100i Controller
• HPE Smart Array E208i-c/P204i-c/P416ie-m Controller
• HPE Synergy 3830C 16G FC HBA
• HPE Synergy 3530C 16G FC HBA
To install the component:

Procedure
1. Remove the drive blank.
2. Install the uFF drives in the SFF flash adapter.

3. Install the SFF flash adapter by pushing firmly near the left-side adapter ejection handle until the latching
spring engages in the drive bay.

Installing the front panel/drive cage assembly

Procedure
1. Install the front panel/drive cage assembly.

28 Installing the SFF flash adapter option

 2. Install all drives.
3. Install drive blanks in unpopulated drive bays.
4. Install the access panel.
5. Install the compute module.

Installing the M.2 SSD flash drive and adapter board

Procedure
1. Power down the compute module.
2. Remove the compute module.
3. Lay the compute module on a flat and level surface.
4. Remove the access panel.
5. Remove the front panel/drive cage assembly.
6. Locate the SSD adapter slot, and install SSD flash drive to the appropriate slot.

IMPORTANT:
You must install the SSD flash drive to the connector at an angle first, and then lower it down onto
the mounting standoffs to ensure proper installation.

Installing the M.2 SSD flash drive and adapter board 29

 2

7. Secure the SSD flash drive to the adapter board, screwing the SSD flash drive screw into the adapter
board standoff.
8. Repeat the SSD flash drive installation on the second SSD flash drive, as applicable.

Installing the controller option

For more information about supported options, see the product QuickSpecs on the Hewlett Packard
Enterprise website.

CAUTION:
Hewlett Packard Enterprise recommends performing a complete backup of all compute module data
before performing a controller or adapter installation or removal.

CAUTION:
In systems that use external data storage, be sure that the compute module is the first unit to be
powered down and the last to be powered back up. Taking this precaution ensures that the system does
not erroneously mark the drives as failed when the compute module is powered up.

To install the component:

Procedure
1. Power down the compute module.
2. Remove the compute module.
3. Remove the access panel.
4. Remove the front panel/drive cage assembly.
5. Install the controller.

30 Installing the controller option

 6. Install the front panel/drive cage assembly.
7. Install the access panel.
8. Install the compute module.
9. Power up the compute module.

Installing the HPE Smart Storage Battery option

To install the component:

Procedure
1. Power down the compute module.
2. Remove the compute module.
3. Place the compute module on a flat, level work surface.
4. Remove the access panel.
5. Remove the DIMM baffle.
6. Install the Smart Storage Battery.

7. Install the DIMM baffle.

Installing the HPE Smart Storage Battery option 31

 8. Connect the Smart Storage Battery to the system board. To locate the Smart Storage Battery connector,
see the "System board components."

9. Install the access panel.

10. Install the compute module.
11. Power up the compute module.

Installing the mezzanine card options

IMPORTANT:
For more information about the association between the mezzanine bay and the interconnect bays, see
the HPE Synergy 12000 Frame Setup and Installation Guide in the Hewlett Packard Enterprise
Information Library. Where you install the mezzanine card determines where you need to install the
interconnect modules.

To install the component:

Procedure
1. Power down the compute module.
2. Remove the compute module.
3. Place the compute module on a flat, level work surface.
4. Remove the access panel.
5. Locate the appropriate mezzanine connector. To locate the connector, see the "System board
components."
6. Remove the mezzanine connector cover, if installed.
7. Install the mezzanine card. Press firmly on the PRESS HERE label above the mezzanine connector to
seat the card.
8. If you are installing an HPE Smart Array Controller with an NVMe-enabled backplane and SAS hard
drives, you must connect a cable between the mezzanine card and the NVMe-enabled backplane.

32 Installing the mezzanine card options

 9. Install the access panel.
10. Install the compute module.
11. Power up the compute module.

Memory options
IMPORTANT:
This compute module does not support mixing LRDIMMs and RDIMMs. Attempting to mix any
combination of these DIMMs can cause the server to halt during BIOS initialization. All memory installed
in the compute module must be of the same type.

DIMM population information

For specific DIMM population information, see the DIMM population guidelines on the Hewlett Packard
Enterprise website ([Link]

HPE Smart Memory speed information

For more information about memory speed information, see the Hewlett Packard Enterprise website (https://
[Link]/docs/memory-speed-table).

DIMM label identification

To determine DIMM characteristics, see the label attached to the DIMM. The information in this section helps
you to use the label to locate specific information about the DIMM.

Memory options 33
 1 2 3 4 5 6 7

8GB 1Rx4 DDR4-2666P-R

8GB 1Rx4 DDR4-2666P-R

Item Description Definition

1 Capacity 8 GB
16 GB
32 GB
64 GB
128 GB

2 Rank 1R = Single rank

2R = Dual rank
4R = Quad rank
8R = Octal rank

3 Data width on DRAM x4 = 4-bit

x8 = 8-bit
x16 = 16-bit

4 Memory generation PC4 = DDR4

5 Maximum memory speed 2133 MT/s

2400 MT/s
2666 MT/s

6 CAS latency P = CAS 15-15-15

T = CAS 17-17-17
U = CAS 20-18-18
V = CAS 19-19-19 (for RDIMM, LRDIMM)
V = CAS 22-19-19 (for 3DS TSVLRDIMM)

7 DIMM type R = RDIMM (registered)

L = LRDIMM (load reduced)
E = Unbuffered ECC (UDIMM)

34 Hardware options installation

 For more information about product features, specifications, options, configurations, and compatibility, see the
product QuickSpecs on the Hewlett Packard Enterprise website ([Link]

Installing a DIMM
The server supports up to 24 DIMMs.

Prerequisites
Before installing this option, be sure you have the following:
The components included with the hardware option kit
For more information on specific options, see the compute module QuickSpecs on the Hewlett Packard
Enterprise website.

Procedure
1. Power down the compute module.
2. Remove the compute module.
3. Place the compute module on a flat, level work surface.
4. Remove the access panel.
5. Open the DIMM slot latches.
6. Install the DIMM .

7. Install the access panel.

8. Install the compute module in the rack.
9. Install the compute module.
10. Power up the compute module.
Use the BIOS/Platform Configuration (RBSU) in the UEFI System Utilities to configure the memory mode.

Installing the processor heatsink

Procedure
1. Observe the following cautions and warnings:

Installing a DIMM 35
 WARNING:
To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system
components to cool before touching them.

CAUTION:
To prevent possible compute module malfunction and damage to the equipment, multiprocessor
configurations must contain processors with the same part number.

CAUTION:
The heatsink thermal interface media is not reusable and must be replaced if the heatsink is
removed from the processor after it has been installed.

CAUTION:
To prevent possible compute module overheating, always populate processor socket 2 with a
processor and a heatsink or a processor socket cover and a heatsink blank.

CAUTION:
To prevent damage to electrical components, properly ground the compute module before
beginning any installation procedure. Improper grounding can cause ESD.

IMPORTANT:
Processor socket 1 must be populated at all times or the compute module does not function.
2. Update the system ROM.
Locate and download the latest ROM version from the Hewlett Packard Enterprise website at http://
[Link]/support. Follow the instructions on the website to update the system ROM.
3. Power down the compute module.
4. Remove the compute module.
5. Remove the access panel.
6. Remove all DIMM baffles.
7. Remove the heatsink blank. Retain the heatsink blank for future use.

8. Align the processor heatsink assembly with the alignment pins and gently lower it down until it sits evenly
on the socket.
The heatsink alignment pins are keyed. The processor will only install one way.

A standard heatsink is shown. Your heatsink might look different.

36 Hardware options installation

 9. Secure the heatsink using a T-15 screwdriver.

Front of Server
1 3
1 T30, 12 in-lbs
3

Must Install Must Remove

1 2 3 4 4 3 2 1

Fully tighten
Start
until screws
here
will not turn

Rear

4 2

4 2

10. Install all DIMM baffles.

11. Install the access panel.
12. Install the compute module.

HPE Trusted Platform Module 2.0 Gen10 option

Overview
Use these instructions to install and enable an HPE TPM 2.0 Gen10 Kit in a supported compute module. This
option is not supported on Gen9 and earlier compute modules.
This procedure includes three sections:

HPE Trusted Platform Module 2.0 Gen10 option 37

 1. Installing the Trusted Platform Module board.
2. Enabling the Trusted Platform Module.
3. Retaining the recovery key/password.
HPE TPM 2.0 installation is supported with specific operating system support such as Microsoft® Windows
Server® 2012 R2 and later. For more information about operating system support, see the product
QuickSpecs on the Hewlett Packard Enterprise website ([Link] For more information
about Microsoft® Windows® BitLocker Drive Encryption feature, see the Microsoft website (http://
[Link]).

CAUTION:
Chipset-TPM is not available after the HPE TPM 2.0 Gen10 Kit is installed and configured in System
Utilities. Do not install the HPE TPM 2.0 Gen10 Kit if Chipset-TPM is enabled and the operating system
is using Chipset-TPM features. Otherwise, the OS may go into recovery mode, data loss can occur, or
both. If an OS is installed and using Chipset-TPM, follow the OS vendor instructions to disable the OS
TPM features before changing any TPM functionality.

CAUTION:
If the TPM is removed from the original compute module and powered up on a different compute
module, data stored in the TPM including keys will be erased.

IMPORTANT:
In UEFI Boot Mode, the HPE TPM 2.0 Gen10 Kit can be configured to operate as TPM 2.0 (default) or
TPM 1.2 on a supported compute module. In Legacy Boot Mode, the configuration can be changed
between TPM 1.2 and TPM 2.0, but only TPM 1.2 operation is supported.

HPE Trusted Platform Module 2.0 Guidelines

CAUTION:
Always observe the guidelines in this document. Failure to follow these guidelines can cause hardware
damage or halt data access.

When installing or replacing a TPM, observe the following guidelines:

• Do not remove an installed TPM. Once installed, the TPM is bound to the system board. If an OS is
configured to use the TPM and it is removed, the OS may go into recovery mode, data loss can occur, or
both.
• When installing or replacing hardware, Hewlett Packard Enterprise service providers cannot enable the
TPM or the encryption technology. For security reasons, only the customer can enable these features.
• When returning a system board for service replacement, do not remove the TPM from the system board.
When requested, Hewlett Packard Enterprise Service provides a TPM with the spare system board.
• Any attempt to remove the cover of an installed TPM from the system board can damage the TPM cover,
the TPM, and the system board.
• If the TPM is removed from the original compute module and powered up on a different compute module,
data stored in the TPM including keys will be erased.
• When using BitLocker, always retain the recovery key/password. The recovery key/password is required to
complete Recovery Mode after BitLocker detects a possible compromise of system integrity or system
configuration.
• Hewlett Packard Enterprise is not liable for blocked data access caused by improper TPM use. For
operating instructions, see the TPM documentation or the encryption technology feature documentation
provided by the operating system.

38 HPE Trusted Platform Module 2.0 Guidelines

Disabling Chipset-TPM
CAUTION:
Chipset-TPM is not available after the HPE TPM 2.0 Gen10 Kit is installed and configured in System
Utilities. Do not install the HPE TPM 2.0 Gen10 Kit if Chipset-TPM is enabled and the operating system
is using Chipset-TPM features. Otherwise, the OS may go into recovery mode, data loss can occur, or
both. If an OS is installed and using Chipset-TPM, follow the OS vendor instructions to disable the OS
TPM features before changing any TPM functionality.

Before installing and enabling the HPE TPM 2.0 Gen10 Kit, verify that Chipset-TPM is disabled. For more
information on disabling Chipset-TPM, see the UEFI System Utilities User Guide for HPE ProLiant Gen10
Servers and HPE Synergy on the Hewlett Packard Enterprise website.

Installing and enabling the HPE TPM 2.0 Gen10 Kit

Installing the Trusted Platform Module board

Preparing the compute module for installation

Procedure
1. Observe the following warnings:

WARNING:
To reduce the risk of personal injury, electric shock, or damage to the equipment, remove power from
the compute module by removing the power cord. The front panel Power On/Standby button does
not shut off system power. Portions of the power supply and some internal circuitry remain active
until AC power is removed.

WARNING:
To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system
components to cool before touching them.
2. Update the system ROM.
Locate and download the latest ROM version from the Hewlett Packard Enterprise Support Center
website. Follow the instructions on the website to update the system ROM.
3. Update the system ROM.
Locate and download the latest ROM version from the Hewlett Packard Enterprise Support Center website
([Link] To update the system ROM, follow the instructions on the website.
4. Power down the compute module.
a. Shut down the OS as directed by the OS documentation.
b. To place the compute module in standby mode, press the Power On/Standby button. When the
compute module enters standby power mode, the system power LED changes to amber.
c. Disconnect the power cords (rack and tower compute modules).
5. Do one of the following:
• Remove the compute module from the rack, if necessary.
• Remove the compute module or compute module blade from the compute module.
6. Place the compute module on a flat, level work surface.
7. Remove the access panel.
8. Remove any options or cables that may prevent access to the TPM connector.
9. Proceed to Installing the TPM board and cover on page 40.

Disabling Chipset-TPM 39
 Installing the TPM board and cover

Procedure
1. Observe the following alerts:

CAUTION:
If the TPM is removed from the original compute module and powered up on a different compute
module, data stored in the TPM including keys will be erased.

CAUTION:
The TPM is keyed to install only in the orientation shown. Any attempt to install the TPM in a different
orientation might result in damage to the TPM or system board.
2. Align the TPM board with the key on the connector, and then install the TPM board. To seat the board,
press the TPM board firmly into the connector. To locate the TPM connector on the system board, see the
compute module label on the access panel.

3. Install the TPM cover:

a. Line up the tabs on the cover with the openings on either side of the TPM connector.
b. To snap the cover into place, firmly press straight down on the middle of the cover.

40 Hardware options installation

 4. Proceed to Preparing the compute module for operation on page 41.
Preparing the compute module for operation

Procedure
1. Install any options or cables previously removed to access the TPM connector.
2. Install the access panel.
3. Do one of the following:
a. Install the compute module in the rack, if necessary.
b. Install the compute module in the enclosure.
4. Power up the compute module.
a. Connect the power cords (rack and tower compute modules).
b. Press the Power On/Standby button.

Enabling the Trusted Platform Module

When enabling the Trusted Platform module, observe the following guidelines:
• By default, the Trusted Platform Module is enabled as TPM 2.0 when the compute module is powered on
after installing it.
• In UEFI Boot Mode, the Trusted Platform Module can be configured to operate as TPM 2.0 or TPM 1.2.
• In Legacy Boot Mode, the Trusted Platform Module configuration can be changed between TPM 1.2 and
TPM 2.0, but only TPM 1.2 operation is supported.
Enabling the Trusted Platform Module as TPM 2.0

Procedure
1. During the compute module startup sequence, press the F9 key to access System Utilities.
2. From the System Utilities screen, select System Configuration > BIOS/Platform Configuration (RBSU)
> Server Security > Trusted Platform Module options.
3. Verify the following:

Enabling the Trusted Platform Module 41

 • "Current TPM Type" is set to TPM 2.0.
• "Current TPM State" is set to Present and Enabled.
• "TPM Visibility" is set to Visible.
4. If changes were made in the previous step, press the F10 key to save your selection.
5. If F10 was pressed in the previous step, do one of the following:
• If in graphical mode, click Yes.
• If in text mode, press the Y key.
6. Press the ESC key to exit System Utilities.
7. If changes were made and saved, the compute module prompts for reboot request. Press the Enter key to
confirm reboot.
If the following actions were performed, the compute module reboots a second time without user input.
During this reboot, the TPM setting becomes effective.
• Changing from TPM 1.2 and TPM 2.0
• Changing TPM bus from FIFO to CRB
• Enabling or disabling TPM
• Clearing the TPM
8. Enable TPM functionality in the OS, such as Microsoft Windows BitLocker or measured boot.
For more information, see the Microsoft website.
Enabling the Trusted Platform Module as TPM 1.2

Procedure
1. During the compute module startup sequence, press the F9 key to access System Utilities.
2. From the System Utilities screen select System Configuration > BIOS/Platform Configuration (RBSU)
> Server Security > Trusted Platform Module options.
3. Change the "TPM Mode Switch Operation" to TPM 1.2.
4. Verify "TPM Visibility" is Visible.
5. Press the F10 key to save your selection.
6. When prompted to save the change in System Utilities, do one of the following:
• If in graphical mode, click Yes.
• If in text mode, press the Y key.
7. Press the ESC key to exit System Utilities.
The compute module reboots a second time without user input. During this reboot, the TPM setting
becomes effective.
8. Enable TPM functionality in the OS, such as Microsoft Windows BitLocker or measured boot.
For more information, see the Microsoft website.

Retaining the recovery key/password

The recovery key/password is generated during BitLocker setup, and can be saved and printed after
BitLocker is enabled. When using BitLocker, always retain the recovery key/password. The recovery key/
password is required to enter Recovery Mode after BitLocker detects a possible compromise of system
integrity.
To help ensure maximum security, observe the following guidelines when retaining the recovery key/
password:
• Always store the recovery key/password in multiple locations.
• Always store copies of the recovery key/password away from the compute module.
• Do not save the recovery key/password on the encrypted hard drive.

42 Retaining the recovery key/password

Cabling
Cabling resources
Cabling configurations and requirements vary depending on the product and installed options. For more
information about product features, specifications, options, configurations, and compatibility, see the product
QuickSpecs on the Hewlett Packard Enterprise website .

HPE Smart Storage Battery cabling

Dual NVMe-enabled backplane cabling

P416ie-m Smart Array Controller cabling

Cabling 43
 1 Port 3i connector
2 Mezzanine option card in mezzanine slot 1
3 SAS cable connector

44 Cabling
Software and configuration utilities
Management and diagnostic tools
<Will there be any SW overviews here?>
For more information, see the HPE Synergy Configuration and Compatibility Guide on the Hewlett Packard
Enterprise website.

Software and configuration utilities 45

Removing and replacing the system battery
If the compute module no longer automatically displays the correct date and time, then replace the battery
that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years.

WARNING:
The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline
battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk
of personal injury:

• Do not attempt to recharge the battery.

• Do not expose the battery to temperatures higher than 60°C (140°F).
• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
• Replace only with the spare designated for this product.
To remove the component:

Procedure
1. Power down the compute module .
2. Remove the compute module .
3. Place the compute module on a flat, level work surface.
on a flat, level work [Link] the
4. Remove the access panel.
5. Remove front panel/drive cage assembly.
6. Locate the battery on the system board.
7. Remove the battery.

IMPORTANT:
Replacing the system board battery resets the system ROM to its default configuration. After
replacing the battery, use BIOS/Platform Configuration (RBSU) in the UEFI System Utilities to
reconfigure the system.

To replace the component, reverse the removal procedure.

46 Removing and replacing the system battery

For more information about battery replacement or proper disposal, contact an authorized reseller or an
authorized service provider.

Removing and replacing the system battery 47

Warranty and regulatory information
Warranty information
HPE ProLiant and x86 Servers and Options
HPE Enterprise Servers
HPE Storage Products
HPE Networking Products

Safety and regulatory compliance

For safety, environmental, and regulatory information, see Safety and Compliance information for Server,
Storage, Power, Networking, and Rack Products, available at the website:
[Link]

Local representative information

Local representative information Russian
Russia:

Belarus:

Kazakhstan:

Local representative information Kazakh

Russia:

Belarus:

Kazakhstan:

48 Warranty and regulatory information

Electrostatic discharge
Preventing electrostatic discharge
To prevent damaging the system, be aware of the precautions you must follow when setting up the system or
handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or
other static-sensitive devices. This type of damage may reduce the life expectancy of the device.

Procedure
• Avoid hand contact by transporting and storing products in static-safe containers.
• Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
• Place parts on a grounded surface before removing them from their containers.
• Avoid touching pins, leads, or circuitry.
• Always be properly grounded when touching a static-sensitive component or assembly.

Grounding methods to prevent electrostatic discharge

Several methods are used for grounding. Use one or more of the following methods when handling or
installing electrostatic-sensitive parts:
• Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist straps
are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords. To provide
proper ground, wear the strap snug against the skin.
• Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet when
standing on conductive floors or dissipating floor mats.
• Use conductive field service tools.
• Use a portable field service kit with a folding static-dissipating work mat.
If you do not have any of the suggested equipment for proper grounding, have an authorized reseller install
the part.
For more information on static electricity or assistance with product installation, contact the Hewlett Packard
Enterprise Support Center.

Electrostatic discharge 49
Specifications
Environmental specifications
Specification Value
Temperature range* —
Operating 10°C to 35°C (50°F to 95°F)
Non-operating -30°C to 60°C (-22°F to 140°F)
Relative humidity (noncondensing)** —
Operating 10% to 90% @ 28°C (82.4°F)
Non-operating 5% to 95% @ 38.7°C (101.7°F)
Altitude† —
Operating 3050 m (10,000 ft)
Non-operating 9144 m (30,000 ft)

* The following temperature conditions and limitations apply:

• All temperature ratings shown are for sea level.
• An altitude derating of 1°C per 304.8 m (1.8°F per 1,000 ft) up to 3048 m (10,000 ft) applies.
• No direct sunlight is allowed.
• The maximum permissible rate of change is 10°C/hr (18°F/hr).
• The type and number of options installed might reduce the upper temperature and humidity limits.
• Operating with a fan fault or above 30°C (86°F) might reduce system performance.
** Storage maximum humidity of 95% is based on a maximum temperature of 45°C (113°F).
† Maximum storage altitude corresponds to a minimum pressure of 70 kPa (10.1 psia).

Compute module specifications

Specification Value
Height 430.30 mm (16.94 in)
Depth 606.6 mm (23.88 in)
Width 63.50 mm (2.50 in)
Weight (maximum) 17.41 kg (38.38 lb)
Weight (minimum) 13.75 kg (30.31 lb)

50 Specifications
Documentation and troubleshooting resources
for HPE Synergy

HPE Synergy documentation

The Hewlett Packard Enterprise Information Library ([Link]/info/synergy-docs) is a task-based
repository. It includes installation instructions, user guides, maintenance and service guides, best practices,
and links to additional resources. Use this website to obtain the latest documentation, including:
• Learning about HPE Synergy technology
• Installing and cabling HPE Synergy
• Updating the HPE Synergy components
• Using and managing HPE Synergy
• Troubleshooting HPE Synergy

HPE Synergy Configuration and Compatibility Guide

The HPE Synergy Configuration and Compatibility Guide is in the Hewlett Packard Enterprise Information
Library ([Link]/info/synergy-docs). It provides an overview of HPE Synergy management and fabric
architecture, detailed hardware component identification and configuration, and cabling examples.

HPE Synergy Frame Link Module User Guide

The HPE Synergy Frame Link Module User Guide is in the Hewlett Packard Enterprise Information Library
([Link]/info/synergy-docs). It outlines frame link module management, configuration, and security.

HPE OneView User Guide for HPE Synergy

The HPE OneView User Guide for HPE Synergy is in the Hewlett Packard Enterprise Information Library
([Link]/info/synergy-docs). It describes resource features, planning tasks, configuration quick start
tasks, navigational tools for the graphical user interface, and more support and reference information for HPE
OneView.

HPE OneView Global Dashboard

The HPE OneView Global Dashboard provides a unified view of health, alerting, and key resources managed
by HPE OneView across multiple platforms and data center sites. The HPE OneView Global Dashboard User
Guide is in the Hewlett Packard Enterprise Information Library ([Link]/info/synergy-docs). It
provides instructions for installing, configuring, navigating, and troubleshooting the HPE OneView Global
Dashboard.

HPE Synergy Image Streamer User Guide

The HPE Synergy Image Streamer User Guide is in the Hewlett Packard Enterprise Information Library
([Link]/info/synergy-docs). It describes the OS deployment process using Image Streamer,
features of Image Streamer, and purpose and life cycle of Image Streamer artifacts. It also includes
authentication, authorization, and troubleshooting information for Image Streamer.

Documentation and troubleshooting resources for HPE Synergy 51

HPE Synergy Image Streamer GitHub
The HPE Synergy Image Streamer GitHub repository ([Link]/HewlettPackard) contains sample
artifacts and documentation on how to use the sample artifacts. It also contains technical white papers
explaining deployment steps that can be performed using Image Streamer.

HPE Synergy Software Overview Guide

The HPE Synergy Software Overview Guide is in the Hewlett Packard Enterprise Information Library
([Link]/info/synergy-docs). It provides detailed references and overviews of the various software
and configuration utilities to support HPE Synergy. The guide is task-based and covers the documentation
and resources for all supported software and configuration utilities available for:
• HPE Synergy setup and configuration
• OS deployment
• Firmware updates
• Troubleshooting
• Remote support

HPE Synergy Firmware Update Overview

The HPE Synergy Firmware Update Overview is in the Hewlett Packard Enterprise Information Library
([Link]/info/synergy-docs). It provides information on how to update the firmware for HPE Synergy.

Best Practices for HPE Synergy Firmware and Driver Updates

The Best Practices for HPE Synergy Firmware and Driver Updates is in the Hewlett Packard Enterprise
Information Library ([Link]/info/synergy-docs). It provides information on recommended best
practices to update firmware and drivers through HPE Synergy Composer, which is powered by HPE
OneView.

HPE OneView Support Matrix for HPE Synergy

The HPE OneView Support Matrix for HPE Synergy is in the Hewlett Packard Enterprise Information Library
([Link]/info/synergy-docs). It maintains the latest software and firmware requirements, supported
hardware, and configuration maximums for HPE OneView.

HPE Synergy Image Streamer Support Matrix

The HPE Synergy Image Streamer Support Matrix is in the Hewlett Packard Enterprise Information Library
([Link]/info/synergy-docs). It maintains the latest software and firmware requirements, supported
hardware, and configuration maximums for HPE Synergy Image Streamer.

HPE Synergy Glossary

The HPE Synergy Glossary, in the Hewlett Packard Enterprise Information Library ([Link]/info/
synergy-docs), defines common terminology associated with HPE Synergy.

HPE Synergy troubleshooting resources

HPE Synergy troubleshooting resources are available within HPE OneView and in the Hewlett Packard
Enterprise Information Library ([Link]/info/synergy-docs).

52 HPE Synergy Image Streamer GitHub

Troubleshooting within HPE OneView
HPE OneView graphical user interface includes alert notifications and options for troubleshooting within HPE
OneView. The UI provides multiple views of HPE Synergy components, including colored icons to indicate
resource status and potential problem resolution in messages.
You can also use the Enclosure view and Map view to quickly see the status of all discovered HPE Synergy
hardware.

HPE Synergy Troubleshooting Guide

The HPE Synergy Troubleshooting Guide is in the Hewlett Packard Enterprise Information Library
([Link]/info/synergy-docs). It provides information for resolving common problems and courses of
action for fault isolation and identification, issue resolution, and maintenance for both HPE Synergy hardware
and software components.

Error Message Guide for HPE ProLiant Gen10 servers and HPE Synergy
The Error Message Guide for HPE ProLiant Gen10 servers and HPE Synergy is in the Hewlett Packard
Enterprise Information Library ([Link]/info/synergy-docs). It provides information for resolving
common problems associated with specific error messages received for both HPE Synergy hardware and
software components.

HPE OneView Help, HPE OneView REST API Scripting Help, and HPE OneView
API Reference
The HPE OneView Help, the HPE OneView REST API Scripting Help, and the HPE OneView API Reference
are readily accessible, embedded online help available within the HPE OneView user interface. These help
files include “Learn more” links to common issues, as well as procedures and examples to troubleshoot
issues within HPE Synergy.
The help files are also available in the Hewlett Packard Enterprise Information Library ([Link]/info/
synergy-docs).

HPE Synergy QuickSpecs

HPE Synergy has system specifications as well as individual product and component specifications. For
complete specification information, see the HPE Synergy and individual HPE Synergy product QuickSpecs on
the Hewlett Packard Enterprise website ([Link]/info/qs).

Troubleshooting within HPE OneView 53

HPE Synergy document overview
(documentation map)
[Link]/info/synergy-docs

Planning Managing
• HPE Synergy 12000 Frame Site Planning • HPE OneView User Guide for HPE Synergy
Guide • HPE Synergy Image Streamer Help
• HPE Synergy Configuration and • HPE Synergy Image Streamer User Guide
Compatibility Guide • HPE Synergy Image Streamer API Reference
• HPE OneView Support Matrix for HPE • HPE Synergy Image Streamer deployment workflow
Synergy • HPE Synergy Frame Link Module User Guide
• HPE Synergy Image Streamer Support
Matrix Monitoring
• Setup Overview for HPE Synergy • HPE OneView User Guide for HPE Synergy
• HPE Synergy Software Overview Guide • HPE OneView Global Dashboard User Guide
Installing hardware Maintaining
• HPE Synergy Start Here Poster (included • Product maintenance and service guides
with frame) • Best Practices for HPE Synergy Firmware and Driver
• HPE Synergy 12000 Frame Setup and Updates
Installation Guide • HPE OneView Help for HPE Synergy
• Rack Rails Installation Instructions for the • HPE OneView User Guide for HPE Synergy
HPE Synergy 12000 Frame (included with • HPE Synergy Appliances Maintenance and Service
frame) Guide for HPE Synergy Composer and HPE Synergy
• HPE Synergy 12000 Frame Rack Template Image Streamer
(included with frame)
• Hood labels Troubleshooting
• User guides • HPE OneView alert details
• HPE Synergy Cabling Interactive Guide • HPE Synergy Troubleshooting Guide
• HPE OneView Help for HPE Synergy — • Error Message Guide for HPE ProLiant Gen10 servers
Hardware setup and HPE Synergy
Configuring for managing and monitoring • Integrated Management Log Messages and
Troubleshooting Guide for HPE ProLiant Gen10 and
• HPE OneView Help for HPE Synergy HPE Synergy
• HPE OneView User Guide for HPE Synergy • HPE OneView API Reference for HPE Synergy
• HPE OneView API Reference for HPE • HPE Synergy Image Streamer API Reference
Synergy
• HPE OneView REST API Scripting Help for
HPE Synergy
• User Guides

54 HPE Synergy document overview (documentation map)

Websites
General websites
Hewlett Packard Enterprise Information Library
[Link]/info/EIL
Single Point of Connectivity Knowledge (SPOCK) Storage compatibility matrix
[Link]/storage/spock
Storage white papers and analyst reports
[Link]/storage/whitepapers
For additional websites, see Support and other resources.

Websites 55
Support and other resources

Accessing Hewlett Packard Enterprise Support

• For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website:
[Link]
• To access documentation and support services, go to the Hewlett Packard Enterprise Support Center
website:
[Link]

Information to collect
• Technical support registration number (if applicable)
• Product name, model or version, and serial number
• Operating system name and version
• Firmware version
• Error messages
• Product-specific reports and logs
• Add-on products or components
• Third-party products or components

Accessing updates
• Some software products provide a mechanism for accessing software updates through the product
interface. Review your product documentation to identify the recommended software update method.
• To download product updates:
Hewlett Packard Enterprise Support Center
[Link]/support/hpesc
Hewlett Packard Enterprise Support Center: Software downloads
[Link]/support/downloads
Software Depot
[Link]/support/softwaredepot
• To subscribe to eNewsletters and alerts:
[Link]/support/e-updates
• To view and update your entitlements, and to link your contracts and warranties with your profile, go to the
Hewlett Packard Enterprise Support Center More Information on Access to Support Materials page:
[Link]/support/AccessToSupportMaterials

IMPORTANT:
Access to some updates might require product entitlement when accessed through the Hewlett Packard
Enterprise Support Center. You must have an HPE Passport set up with relevant entitlements.

Customer self repair

Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If a CSR
part needs to be replaced, it will be shipped directly to you so that you can install it at your convenience.

56 Support and other resources

 Some parts do not qualify for CSR. Your Hewlett Packard Enterprise authorized service provider will
determine whether a repair can be accomplished by CSR.
For more information about CSR, contact your local service provider or go to the CSR website:
[Link]

Remote support
Remote support is available with supported devices as part of your warranty or contractual support
agreement. It provides intelligent event diagnosis, and automatic, secure submission of hardware event
notifications to Hewlett Packard Enterprise, which will initiate a fast and accurate resolution based on your
product's service level. Hewlett Packard Enterprise strongly recommends that you register your device for
remote support.
If your product includes additional remote support details, use search to locate that information.

Remote support and Proactive Care information

HPE Get Connected
[Link]/services/getconnected
HPE Proactive Care services
[Link]/services/proactivecare
HPE Proactive Care service: Supported products list
[Link]/services/proactivecaresupportedproducts
HPE Proactive Care advanced service: Supported products list
[Link]/services/proactivecareadvancedsupportedproducts

Proactive Care customer information

Proactive Care central
[Link]/services/proactivecarecentral
Proactive Care service activation
[Link]/services/proactivecarecentralgetstarted

Warranty information
To view the warranty for your product or to view the Safety and Compliance Information for Server, Storage,
Power, Networking, and Rack Products reference document, go to the Enterprise Safety and Compliance
website:
[Link]/support/Safety-Compliance-EnterpriseProducts

Additional warranty information

HPE ProLiant and x86 Servers and Options
[Link]/support/ProLiantServers-Warranties
HPE Enterprise Servers
[Link]/support/EnterpriseServers-Warranties
HPE Storage Products
[Link]/support/Storage-Warranties
HPE Networking Products
[Link]/support/Networking-Warranties

Remote support 57
Regulatory information
To view the regulatory information for your product, view the Safety and Compliance Information for Server,
Storage, Power, Networking, and Rack Products, available at the Hewlett Packard Enterprise Support Center:
[Link]/support/Safety-Compliance-EnterpriseProducts

Additional regulatory information

Hewlett Packard Enterprise is committed to providing our customers with information about the chemical
substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No
1907/2006 of the European Parliament and the Council). A chemical information report for this product can be
found at:
[Link]/info/reach
For Hewlett Packard Enterprise product environmental and safety information and compliance data, including
RoHS and REACH, see:
[Link]/info/ecodata
For Hewlett Packard Enterprise environmental information, including company programs, product recycling,
and energy efficiency, see:
[Link]/info/environment

Documentation feedback
Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us
improve the documentation, send any errors, suggestions, or comments to Documentation Feedback
(docsfeedback@[Link]). When submitting your feedback, include the document title, part number, edition,
and publication date located on the front cover of the document. For online help content, include the product
name, product version, help edition, and publication date located on the legal notices page.

58 Regulatory information