Name : Sanskruti Yogesh Thete
Course : Design & Usability Testing (MUX3005)
[Link] Sem - 3rd
Professor : Sonal Nigam Mam
Activity : 2 Reverse Engineering
(PhonePay App)
Context of Service :
It is a powerhouse of digital
payments,which oneclick, user can
effortlessly send money,pay bills,
shop online, everydays transactions.
India
B rief vervie of Phonepay :
O w
What is Phone pay :
Purpose of Phone pay :
Phone pay is a digital payment app while To make payments, money transfers, and
sending and receiving money.
recharges quick and cashless using UPI.
Why peoples use Phone pay :
Target Audiences :
Easy to use tool, fast & secure , supports All Indian smartphone users age 18+
many payments options.
(Urban, Rural areas).
B rief vervie of Phonepay :
O w
S er ice Type in Phone pay :
v
Why m ost people use it :
Transfer money, bill payments, mobile & T D H
S imple interface, supports multiple languages,
recharge, shopping, insurance,investment,gold trusted brand, and works with almost all
purchase,service booking.
banks.
K ey Pro le s PhonePe ol es in aily ife
b m S v D L :
U ni ness of Phonepay :
C ash handling issues Allows quick, cashless :
S upports multiple Indian languages for
payments through UPI and many more...
wider accessibility, trong security features
S
with UPI PI and device binding.
N
All possible user goals of Phonepay :
Transfer UP money I
B ill payment Mutual Funds Investment
Gold Purchase
Mobile DT recharge H
Ticket ooking B
Wallet & cashback offers
Insurance Purchase
Merchant Payments & QR can S
B ank Account Management
S ilts bills & payments
User nterface of I
Phonepay App
Goals of Phonepay: Mobile recharge
Step 1 Step 2 Step 3
Tasks O pen PhonePe app and tap Enter mobile number or select Choose operator and
"Recharge" on the homepage. from contacts. recharge amount/plan.
B ank f aroda
O B
********
To : 0000000000@ptyes
Sending : 26 Rupees
Enter 4 Dight UP P N
I I
Payment of rupees 26 to mobile
recharge paid successfully
1 2 3
4 5 6
7 8 9
0
Step 4 Step 5 Step 6
Confirm payment and see
Tasks Select payment method (UP ,
card, allet, etc.).
w
I
Enter UP P N
I I
"Payment Successful" message.
Goals of Phonepay: Send /Recive money instantly
Step 1 Step 2 Step 3
Tasks O pen PhonePe app and tap "to mobile
number" on the homepage. Select contact or bank
Write an amount
B ank f aroda
O B
********
To : 0000000000@ptyes
Sending : 1 Rupees
Enter 4 Dight UP P N I I
Payment of rupees 1 to mobile
recharge paid successfully
1 2 3
4 5 6
7 8 9
0
Step 5
Step 4
Tasks Enter UP P N
I I
Confirm payment and see
"Payment Successful" message.
Goals of Phonepay: Pay Utility ills B
Step 2 Step 3
Step 1
Tasks Choose electricity bill
Select iller
B
Write service number & Select
city and confirm
B ank f aroda
O B
********
To : 0000000000@ptyes
Sending : 1 Rupees
Enter 4 Dight UP P N I I
Payment of rupees 1 to mobile
recharge paid successfully
1 2 3
4 5 6
7 8 9
0
Step 5
Step 4
Tasks Enter 4 digits UP P N I I
Payment successful
Goals of Phonepay: ook us travel B B
Step 1 Step 2 Step 3
Tasks Select the Travel & Transit option Select the us option
B
Select Location option and
click of search CTA
B ank f aroda
O B
********
To : 0000000000@ptyes
Sending : 1 Rupees
Enter 4 Dight UP P N
I I
1 2 3
4 5 6
7 8 9
0
Step 4 Step 5 Step 6
Tasks Select the Card Select the seat and
Enter 4 digits UP P N I I
click on Proceed CTA
Payment of rupees 760
paid successfully
Step 7
Tasks Payment successful
Goals of Phonepay: Scan & Pay
Step 2
Step 1 Step 3
Scan the QR code
Select the QR code option Enter the exact amount to pay
B ank f aroda
O B
********
To : 0000000000@ptyes
Sending : 20 Rupees
Enter 4 Dight UP P N I I
Payment of rupees 20
paid successfully
1 2 3
4 5 6
7 8 9
0
Step 5
Step 4
Payment successful
Enter 4 digits UP P N I I