MULAY POLYMERS PVT LTD
Section. No. QM-16 / Dev
DEVELOPMENT
Rev. No. 00
TITLE : Communication Matrix Eff. Date 01-July-2025
Sr. Description When to With whom to How to Who
no. Communicate communicate communicate communicates
INTERNAL COMMUNICATION
1 Raw material Immediate after Store Incharge Verbally/What’s app Development In
Availability. Enquiry. group/Mail charge
2 Trial Plan/Date After mould Production Verbally/What’s app Development In
receiving Head. group/Mail charge
3 Layout Report After trial QA Egg. Verbally/ What’s app Development In
group charge
4 Process Parameter After customer Production What’s app Development In
signature/Approval. Head. group/Mail/Hard charge.
copy
5 PPAP At time of mould QA Head . Mail/Hard Copy Development In
handover to charge.
production.
6 Master Sample After customer QA Head. Sample By Hand Development In
signature hand charge.
over to QA Dept..
7 Relation/checking At time of mould QA Head. By Hand Development In
gauge. handover to charge.
production.
8 PO Immediate After Purchase Dept. Mail Development In
receiving customer charge.
PO
MULAY POLYMERS PVT LTD
Section. No. QM-16 / Dev
DEVELOPMENT
Rev. No. 00
TITLE : Communication Matrix Eff. Date 01-July-2025
Sr. no. Description When to With whom to How to Who
Communicate communicate communicate communicates
EXTERNAL COMMUNICATION
1 Mould Receiving Immediate after Customer Mail Development
received of mould. representative In charge.
2 APQP Within a one week after Customer Mail Development
Receiving mould representative In charge
3 Trial Plan After customer Customer Verbally Development
confirmation/Availability representative In charge
4 Sample Submission Within a one week after Customer Reports mailed Development
Trial. representative /Samples given by In charge
hand
5 PPAP First Lot of Regular Customer Hard Copy Development
dispatch. representative In charge
MULAY POLYMERS PVT LTD
Section.
QM-16/ Dispatch
No.
DISPATCH
Rev. No. 00
TITLE :Communication Matrix Eff. Date 01-July-2025
Sr. Description When to With whom to How to communicate Who
no. Communicate communicate communicates
INTERNAL COMMUNICATION
1 PACKING Immediate PACKING AS PER PACKING DEPT. HEAD
after receiving MEMBER STANDRED
material
2 TAGING Immediate HELPER. Verbally PACKING
after Packing
material
3 MATERIAL LOADING Immediate HELPER. Verbally DEPT. HEAD
after TAGING
material
4 DISPATCH AFTER DISPATCH MANUAL DEPT. HEAD
LOADING
RECIVING
MATERIAL
EXTERNAL COMMUNICATION
1 SCHEDULE / DAILY 30TH /31ST CUSTUMBER BY MAIL. DEPT. HEAD
REQUIRMENT EVERY
MONTH &
DAILY
2 TRANSPORT DAILY TRANSPORT/ VERBALLY DEPT. HEAD
DRIVER
3 Supplier rejection Immediate Supplier , Store Supplier Rejection RQA In charge
after incoming Note, Mail.
inspection
MULAY POLYMERS PVT LTD
Section. No. QM-16/ HR
HR
Rev. No. 00
TITLE :Communication Matrix Eff. Date 01-July-2025
Sr. Description When to With whom to How to communicate Who
no. Communicate communicate communicates
INTERNAL COMMUNICATION
1 When
previous
person leave
Concern
Recruitment the HR Verbally
[Link]
job/Before 15
days of
leaving.
2 After
receiving Training Needs Concern
Training HR
training Identification [Link]
needs.
3
Motivation Monthly Concern winner Best Performer Production Team
EXTERNAL COMMUNICATION
1 Labour shortage Daily Contractor By Phone HR
MULAY POLYMERS PVT LTD
Section. No. QM-16/ Main
Maintenance
Rev. No. 00
TITLE : Communication Matrix Eff. Date 01-July-2025
Sr. Description When to With whom to How to communicate Who
no. Communicate communicate communicates
INTERNAL COMMUNICATION
1
Breakdown Daily Production Morning meeting Maintenance
Detail Head Head
2 Maintenance Production
Breakdown Immediately Head MWR Head
3 Breakdown Maintenance
Maintenance Immediately Supervisor Verbally Head
4 Breakdown After Production Maintenance
Maintenance completion Head Closed MWR Head
5 Preventive Last week of Production Maintenance
maintenance every month Head PM Plan Head
MULAY POLYMERS PVT LTD
Section. No. QM-16/ MR
MR
Rev. No. 00
TITLE : Communication Matrix Eff. Date 01-July-2025
Sr. Description When to With whom to How to communicate Who
no. Communicate communicate communicates
INTERNAL COMMUNICATION
1 Internal Audit 3-4 days prior All HOD Internal Audit schedule MR/SC
to internal
Audit
2 Internal Audit Results After All HOD Internal Audit MR/SC
completion of Observation/NC
internal Audit
3 MRM 3-4 days prior All HOD MRM AGENDA MR/SC
to MRM
4 MINUTES OF MRM After All HOD MINUTES OF MRM MR/SC
completion of
MRM
EXTERNAL COMMUNICATION
1 IATF AUDIT RELATED One month Certification By Mail MR/SC
CORRESPONDANCE before IATF Agency
Audit
MULAY POLYMERS PVT LTD
Section. No. QM-16/ PM
Post Molding
Rev. No. 00
TITLE :Communication Matrix Eff. Date 01-July-2025
Sr. Description When to With whom to How to communicate Who
no. Communicate communicate communicates
INTERNAL COMMUNICATION
1 HTL Immediate HTL OPERATOR Verbally DEPT. HEAD
STICKER PRINTING after receiving
material
2 PUNCHING Immediate PUNCHING Verbally DEPT. HEAD
after receiving OPERATOR
material
3 WRAPPING Immediate WRAPPING Verbally DEPT. HEAD
after receiving OPERATOR.
material
4 PACKING AFTER HELPER. AS PER PACKING DEPT. HEAD
WRAPPING STANDRED
RECIVING
MATERIAL
5 DEFLASHING Immediate DEFLASHING Verbally DEPT. HEAD
after receiving OPERATOR
material
6 SLOTTING DEFLASHING SLOTTING Verbally DEPT. HEAD
after receiving OPERETOR.
material
EXTERNAL COMMUNICATION
1 Supplier rejection Immediate Supplier , Store Supplier Rejection RQA Incharge
after incoming Note, Mail.
inspection
MULAY POLYMERS PVT LTD
Section. No. QM-16/ QA
Quality
Rev. No. 00
TITLE : Communication Matrix Eff. Date 01-July-2025
Sr. Description When to With whom to How to communicate Who
no. Communicate communicate communicates
INTERNAL COMMUNICATION
1 Incoming Inspection Immediate RQA Incharge Verbally Store Incharge
after receiving
material
2 First piece /Last After mould Inprocess Engg. Verbally Production
Piece Inspection loading Supervisor
/Unloading
3 Inprocess Inspection Every shift Inprocess Engg. Verbally Production
Supervisor
4 Final Inspection Daily Final [Link]. Verbally FG Supervisor
5 Final Inspection After every FG Supervisor Verbally Final [Link].
material final
inspection
6 PDI Inspection Before Every Final [Link]. Verbally Despatch
Despatch Lot Supervisor
7 Calibration Before eight Final [Link]. Calibration plan sheet [Link].
days of Due
date.
EXTERNAL COMMUNICATION
1 Customer Complaint Immediate Customer Verbally,Mail,Whatsapp Customer
representative
2 Customer rejection After Quality Head Verbally, Rejection Customer
customer visit Note, Rejection Invoice Representative
3 Supplier rejection Immediate Supplier , Store Supplier Rejection RQA Incharge
after incoming Note, Mail.
inspection
MULAY POLYMERS PVT LTD
Section. No. QM-16/ PRD
PRODUCTION
Rev. No. 00
TITLE : Communication Matrix Eff. Date 01-July-2025
Sr. Description When to Communicate With whom to How to Who
no. communicate communicate communicates
INTERNAL COMMUNICATION
1 Raw material Every day two or more Store Incharge Issue voucher Prod. In charge
Requirement times
daily/any change
2 Shortage list of Every day morning Production 3 days shortage list Dispatch In
Parts. meeting Head charge
3 Mould and Immediate after B/D Maintenance MWR Prod .In charge
Machine break (Night shift B/D head
down. reported in morning)
4 Mould and Every day morning Production Mould b/d sheet Maintenance
Machine break meeting Head. In charge.
down status
5 Mould Change At start of Both shift. Prod. In Verbally/daily Prod. head
plan charge/ planning sheet
Supervisor
6 New mould Trial Every day morning Prod. Head. Verbally/What’s Development
plan meeting app / Mail In charge.
7 Production Report At the end of both shift Supervisor Daily production Operator.
Report
8 Two hourly prod. Only First shift. Prod What’s app Prod .Inch
Monitoring .Head/Higher
management
9 Calculate OEE Every day morning Prod .Head OEE Report in Prod .In charge
prod .pc
10 Capacity utilization 1 st date of every month Plant Mail Prod. head
head/CEO
11 Production 1 st date of every month ALL HOD Mail Prod .head
planning .
MULAY POLYMERS PVT LTD
Section. No. QM-16/ STR
STORE/ PURCHASE
Rev. No. 00
TITLE : Communication Matrix Eff. Date 01-July-2025
Sr. Description When to With whom to How to communicate Who
no. Communicate communicate communicates
INTERNAL COMMUNICATION
1 Incoming Immediate RQA Incharge Verbally Store Supervisor
Material after receiving
material
2 Issue Material After issue Production Issue slip Store Supervisor
Supervisor
3 Return Material Every shift Store Verbally Production
Supervisor Supervisor
4 New Developed NEW Devp Head Verbally, Mail, Whatsapp Store supervisor
Part RM Developed /SMS
Specification & PART
Required
EXTERNAL COMMUNICATION
1 Supplier PO/ Every month Supplier Desp Verbally,Mail,Whatsapp/ Customer
Schedule Head SMS representative
2 Supplier inward Immediate Supplier Desp Mail , Rejection Note, Quality Head
rejection Head Rejection Invoice
/Representative