THE SUCCESS INSIGHTS WHEEL™

The Success Insights Wheel was developed to give you a visual representation of your Natural and Adapted Styles. Refer
to page 9 to identify which section of the wheel represents your Graph I and which section of the wheel represents your
Graph II. Draw an asterisk (*) in the correct section from your Graph I. Draw a circle ( ) in the section that represents your
Graph II. Creative
Task-Oriented
Precise Competitive
Cool/Aloof
Accurate Confrontational
Analytical
Quality-Oriented Direct
Vacillating
Critical Listener Results-Oriented
Attention to Detail Change Agent
24 9
7 1
Logical Persuasive
38 55 42 27
Product-Oriented 21
Process-Oriented
60 57 12
Slow to Change Quick to Change
20 59 58 13
Self-Disciplined Independent
35 50 47 30
Pessimistic Optimistic
5 3
17 16
Accommodating Trusting
Non-Confrontational Contactable
Persistent Good Supporter Persuasive
Adaptable Team Player Talkative
Steady Persistent Self-Confident
Cooperative
Sensitive to Others

WORK ENVIRONMENT
If your job could talk, what would it say? Based on the descriptors around the wheel, place a (J) in the section of the wheel
that best describes your job. How does it compare with your Graph I and Graph II locations?

Creative and Original Thinking

High Quality Standards Logical Decisions Bold, Aggressive Actions
Procedures to Follow Studying and Solving Problems Challenging Assignments
Accuracy Effective Time-Management Authority
Analysis of Facts and Data Firm, Quick Decision Making

Task-Orientation Change Agent

Adherence to Standards Enthusiasm
Guidelines to Follow Results Through People
Diplomacy and Cooperation Testing of New Ideas

Logical Thinking People Contact

Systematic Routine Coaching Verbalizes Thoughts and Ideas
Relaxed Pace Teamwork Varied Activities
Team Participation Service to Others Mobility
Harmonious Work Environment

Copyright © 1986, 1993, 1994, 2000. Target Training International, Ltd. 10

 HIGH C BEHAVIORAL GRAPHS
KEY STRENGTHS Analyzer #7 TENDENCIES
D I S C
q Ability to do tough assignments right Goal: Accuracy and quality
the first time
q Alert and sensitive to errors where Judges others by: Correct results,
precision and accuracy are required proof and facts presented
q Professional and disciplined in their Influences others by: Use of data and
approach as it relates to an area of exactness
their expertise
Value to the organization: High
q Organization skills, wise use of time standards for self and subordinates,
IMPROVE EFFECTIVENESS BY well-disciplined
q Being less of a perfectionist Overuses: Rules and regulations
q Going “by the book” less often
When under stress: Becomes
q More enthusiasm, less reliance on overly critical of self and others
data
Fears: High-risk decisions

KEY STRENGTHS Coordinator #21 TENDENCIES

q Ability to set and accomplish high D I S C

standards of conduct and work Goal: Security and neatness

q Alert and sensitive to problems, rules, Judges others by: Precise standards
errors and procedures Influences others by: Dependability,
q Ability to make tough decisions attention to detail
without letting emotions interfere
Value to the organization:
q Ability to understand and preserve the Conscientiousness, maintains standards
need for quality systems
Overuses: Dependency on standard
IMPROVE EFFECTIVENESS BY
operating procedure
q Stating true feelings on issues
q Less concern that change may When under stress: Becomes
damage relationships or quality introverted, obstinate
q More confidence, interdependency Fears: Antagonism

KEY STRENGTHS Implementor #24 TENDENCIES

q Ability to do quality work while D I S C
Goal: Designing systems
exploring new ways to increase
quantity Judges others by: Their own high
q Ability to make tough decisions, using standards
insight and facts, while remaining Influences others by: Setting a pace in
unemotional developing systems
q Ability to push hard to discover correct
Value to the organization: Precise,
acceptable solutions to problems
conscientious worker
q Expects and challenges team to
higher performance standards Overuses: Facts and figures
IMPROVE EFFECTIVENESS BY When under stress: Takes on too much
q Being sensitive to the feelings of Fears: Disorganization
others
q Being less blunt and direct
q Showing more sincerity

11 Copyright © 1986, 1993, 1994, 2000. Target Training International, Ltd.

 HIGH C BEHAVIORAL GRAPHS
KEY STRENGTHS Analyzer #60 TENDENCIES
D I S C
q A promoter of quality systems Goal: Diplomatic
q A good sense of urgency balanced with
maintaining high standards Judges others by: Who they know,
prestige and accomplishments
q Organized, even in relationships.
Appreciates company of people with Influences others by: Strategy in good
similar ideas, likes being organized and relations
quality-conscious
Value to the organization: Creates a
q Sensitive to change in the social and good working environment
work environment
Overuses: Tactfulness
IMPROVE EFFECTIVENESS BY
q Being more accepting of others’ ideas When under stress: Becomes too suave
and beliefs Fears: Having to trade quality for good
q Setting realistic goals relationships
q Not being overly sensitive to other
people’s comments
Analyzer #55 TENDENCIES
KEY STRENGTHS
D I S C
q Willing to adapt and be an integral part Goal: Technical ability
of the team—unless adapting lowers
quality Judges others by: Their skills and
expertise
q Ability to see both the good and the bad
in any situation Influences others by: Being levelheaded
q Ability to get results through people and Value to the organization: Combined
complete tasks with high standards task and people skills
q Places a high priority on conserving
resources Overuses: High standards

IMPROVE EFFECTIVENESS BY When under stress: Becomes uneasy,

q Being realistic when appraising people unpleasant
q Making quicker decisions even when Fears: Lack of recognition
more data relating to quality is needed
q Respecting others’ efforts and valuing
team members

KEY STRENGTHS
Analyzer #38
D I S C
TENDENCIES
q Ability to fight hard for results and/or
Goal: Problem solver
procedures to ensure quality and
correctness Judges others by: Their use of data
q Ability to ask the right questions to Influences others by: Facts and figures
uncover hidden facts
q Avoids favoritism when evaluating Value to the organization: Independently
personnel accepts analytically challenging
assignments
q Will combine analytical and intuitive
skills when dealing with complex issues Overuses: Perfectionism
IMPROVE EFFECTIVENESS BY When under stress: Becomes blunt
q Being less analytical in trying to achieve
Fears: People contact, high risks and lack
correctness
of privacy
q Not hiding emotion and expressing more
thoughts to others
q Sharing information, team cooperation

Copyright © 1986, 1993, 1994, 2000. Target Training International, Ltd. 12

 HIGH D BEHAVIORAL GRAPHS
KEY STRENGTHS Conductor #1 TENDENCIES
D I S C
q Ability to tackle tough problems dealing Goal: Dominance and independence
with many issues
q Forward-looking, aggressive and Judges others by: Their ability for
competitive getting the task done quickly
q Ability to work in an environment that Influences others by: Force of
has variety and change character, persistence
q Initiates activity and sets a pace to Value to the organization: Show ‘em
achieve desired results attitude
IMPROVE EFFECTIVENESS BY Overuses: Challenge and contest
q Being less intense, opinionated and
blunt When under stress: Becomes quiet and
analytical
q Not coercing others who may not be as
committed to a project as they are Fears: Losing control
q Patience, concern for people, humility

KEY STRENGTHS Persuader #12 TENDENCIES

q Results-oriented with a sense of D I S C
Goal: Aggressive and confident to win
urgency to accomplish goals and meet
deadlines Judges others by: Ability to
communicate and to think
q Decisive and aggressive when
presented with challenges Influences others by: Friendliness and
q Initiates activity through other people to desire for results
get desired results Value to the organization: Good
q Extroverted and actively seeks planner, problem solver and resourceful
relationships with a variety of people
Overuses: Position and their way
IMPROVE EFFECTIVENESS BY
q Becoming less irritated if deadlines are When under stress: Becomes restless,
delayed or missed impatient and insensitive
q Not taking on too many responsibilities Fears: Losing and failing
at one time, more consistency
q More follow-through, directness, lower
expectations
Implementor #9 TENDENCIES
KEY STRENGTHS D I S C

q Sets high standards for self and others, Goal: Dominance and pioneering
expecting performance and teamwork
Judges others by: Their own
q Aware and sensitive to the cost of errors
standards, progressive ideas
and mistakes
q Structured in use of time Influences others by: Competition and
unique challenges
q Systematically solves problems without
letting emotions influence decisions Value to the organization: Initiate
IMPROVE EFFECTIVENESS BY change on their own
q More warmth and appreciation of other Overuses: Bluntness, overly critical
team members
When under stress: Driving and
q Being more consistent with decisions— demanding
quantity versus quality issues
Fears: Not being influential
q Not being so blunt and critical of people
who do not meet their standards

13 Copyright © 1986, 1993, 1994, 2000. Target Training International, Ltd.

 HIGH D BEHAVIORAL GRAPHS
KEY STRENGTHS Conductor #57 TENDENCIES
D I S C
q Ability to come up with new ideas and Goal: Determined
follow it through to completion
q Appreciates others who are team Judges others by: Amount of work
players completed
q Ability to see the “big picture” along with Influences others by: Tenacity and
the small details persistence
q Determination and persistence Value to the organization: Results-
IMPROVE EFFECTIVENESS BY oriented with a sense of consistency
q Not being overly focused on one issue Overuses: Reliance on self
and missing other opportunities
When under stress: Stubborn, quiet
q Being less concerned with personal
and non-demonstrative
standards
q Checking priorities with others Fears: Involvement with too many
people

KEY STRENGTHS Conductor #27 TENDENCIES

q Direct and independent D I S C

q High personal goals that usually Goal: Aggressively works through

surpass the goals of others people to achieve results
q Ability to be self-sufficient, challenging Judges others by: Expectations and
yourself when others fail to provide likability
support
Influences others by: Persuasiveness
q Faces obstacles and competition with
optimism Value to the organization: Innovation
and determination
IMPROVE EFFECTIVENESS BY
q Not displaying too much independence Overuses: Old ways, strong will
at inappropriate times When under stress: Impatient, driving,
q Being more careful with details unstructured
q Using patience, planned approaches to Fears: Not achieving desired goals
solutions, delegation

KEY STRENGTHS Conductor #42

q Ability to express ideas without getting D I S C TENDENCIES
emotionally attached Goal: Self-sufficient
q Single-minded concentration on goals Judges others by: Comprehension and
and vital issues
power of reasoning
q Careful scrutinizing of others who may
impact your performance Influences others by: Rational, indirect
manner
q Ability to explain technical data clearly
and translate theory into workable Value to the organization: Self-starter,
solutions goal-oriented
IMPROVE EFFECTIVENESS BY Overuses: Self-reliance
q Sharing knowledge, thoughts and
When under stress: Ambivalent and
emotions with others
pessimistic
q Not hesitating to act under heavy
pressure Fears: Deadlines without time for quality
assurances
q Developing more people skills and
verbalization

Copyright © 1986, 1993, 1994, 2000. Target Training International, Ltd. 14

 HIGH I BEHAVIORAL GRAPHS
KEY STRENGTHS Promoter #3 TENDENCIES
D I S C
q Very optimistic with a positive sense of Goal: Obliging and accommodating
humor
q Places focus on people and high trust in Judges others by: Their warmth
relationships Influences others by: Friendliness and
q Develops friendships quickly, enjoy interpersonal skills
networking Value to the organization:
q Uses a consensus approach to Communicates the “big dream,” ability to
decision-making bring a team together
IMPROVE EFFECTIVENESS BY Overuses: Dependency on others and
q Keeping sight of career goals optimism
q Being less concerned with the feelings
When under stress: Emotional, too
of others
trusting
q Being organized and having a realistic
attitude Fears: Not being liked enough

KEY STRENGTHS Persuader #13 TENDENCIES

D I S C
q Ability to influence people to their way of Goal: Maintain friendships
thinking
Judges others by: Influential contacts,
q Communicates in a very open manner
commitment
q Ability to calm conflict situations
Influences others by: Inspiration and
q Ability to promote new ideas and
charisma
products
IMPROVE EFFECTIVENESS BY Value to the organization: Stable,
dependable, wide range of friendships
q Making decisions based less on
emotions Overuses: Enthusiasm
q Being willing to confront when required When under stress: Overly verbal
q Having realistic deadlines, and
Fears: Failure
practicing good time management

KEY STRENGTHS
Relater #16 TENDENCIES
D I S C
q Ability to help others using warmth, Goal: Maintain long-term friendships
empathy and understanding
Judges others by: Their loyalty to the
q Protects and values both people and relationship
things
q Good listener and talker Influences others by: Personal
relationships, setting a good example
IMPROVE EFFECTIVENESS BY
q Being assertive and decisive in certain Value to the organization: Good
situations listener, patient with others
q Not avoiding confrontation even when Overuses: Tolerance
risky
When under stress: A grudge-holder,
q More initiative, sense of urgency uneasy under stressful situations
Fears: Confrontation

15 Copyright © 1986, 1993, 1994, 2000. Target Training International, Ltd.

 HIGH I BEHAVIORAL GRAPHS
Promoter #58
KEY STRENGTHS TENDENCIES
D I S C
q Ability to handle difficult situations Goal: Approval and acceptance
tactfully, sensitive to the needs of
people Judges others by: Their ability to read
q Ability to create a pleasant, comfortable verbal and nonverbal cues
atmosphere Influences others by: Poise and
q Ability to promote ideas effectively confidence
q Prefers a fast-paced environment Value to the organization: Relieves
IMPROVE EFFECTIVENESS BY tension and promotes people and
q Being less analytical projects
q Communicating less information when Overuses: Control of conversation
selling products or ideas
When under stress: Verbal, caustic
q Being more assertive with others
Fears: Loss of uniqueness

KEY STRENGTHS
Promoter #47 TENDENCIES
D I S C
q Ability to be adaptable in many Goal: Systematic results through others
situations
Judges others by: Their ability to
q An optimistic, sociable and cooperative
communicate and to think
team player
q Will attempt to bring the team together Influences others by: Diplomacy
in a well-organized manner Value to the organization: Careful and
q Patience to listen to what others are personable
saying
Overuses: Position and their standards
IMPROVE EFFECTIVENESS BY
When under stress: Possessive and
q Being less accommodating of others
overly sensitive
q More consistent display of assertiveness
Fears: Not being part of the team
q More directness and better time
management

KEY STRENGTHS Promoter #30 TENDENCIES

q Ability to be persuasive, assertive and D I S C
Goal: Sociable and convincing
steady
q Ability to be independent when the need Judges others by: Their dedication and
arises tenacity
q Ability to create and promote an idea Influences others by: Taking
q Ability to present ideas in a positive and responsibility
somewhat direct manner Value to the organization: Enthusiasm
IMPROVE EFFECTIVENESS BY and directness with new ideas and
q Being less opinionated opinions
q Gathering enough information before Overuses: Ambitiousness
acting
When under stress: Superficial
q More attention to details, organization
Fears: Not being seen as a team player

Copyright © 1986, 1993, 1994, 2000. Target Training International, Ltd. 16

 HIGH S BEHAVIORAL GRAPHS
Supporter #5
KEY STRENGTHS TENDENCIES
D I S C
q Ability to present self in a calm and Goal: Dependability and stable
controlled manner, using the ability to
concentrate as a means to listen and Judges others by: Their consistency
learn
Influences others by: A congenial
q Ability to stay with a task that provides disposition, serving others
meaningful contribution to the
organization Value to the organization: Stabilizes
the environment in a friendly manner
q A team member who can be open,
patient and tolerant of differences Overuses: Composure
q Enjoys praising others When under stress: Non-expressive
IMPROVE EFFECTIVENESS BY Fears: Not being appreciated, and the
q Projecting a sense of urgency when unknown
the need arises
q Less reliance on routines
q More initiative, adaptability to change

KEY STRENGTHS Coordinator #20 TENDENCIES

D I S C
q Ability to begin a project and follow Goal: Achieve high standards set for self
through to completion
Judges others by: Use of knowledge
q Willing to work for a leader and a
cause Influences others by: Ability to follow
q Excels in seeking solutions to through
problems through logic that will be Value to the organization: Adding
comprehensive and pleasing to all focus and logic to existing needs
involved
q Demonstrates positive leadership Overuses: Resistence to change
through the consideration shown to When under stress: Becomes
the feelings of others on the team determined, stubborn
IMPROVE EFFECTIVENESS BY Fears: Not meeting specific
q Learning to be self-promoting requirements
q Using a direct approach
q Displaying concerns and feelings
Relater #17 TENDENCIES
KEY STRENGTHS D I S C
q Good listening skills with the ability to Goal: Acceptance
empathize with people
Judges others by: Loyalty, sincerity,
q Skilled at helping and supporting dependability
others achieve goals and aspirations
Influences others by: Offering
q Gifted at accepting people’s
understanding, friendship
sentiments, beliefs and values
q Ability to create an environment where Value to the organization: Supports,
people feel significant harmonizes and offers stability under
pressure
IMPROVE EFFECTIVENESS BY
q Being assertive and decisive Overuses: Kindness, compassion
q Being less accepting of the status quo When under stress: Withdrawn
q More strength, firmness and Fears: Dissension, conflict, being
self-assertion unliked

17 Copyright © 1986, 1993, 1994, 2000. Target Training International, Ltd.

 HIGH S BEHAVIORAL GRAPHS
Supporter #59
KEY STRENGTHS TENDENCIES
D I S C
q Ability to take a problem and follow Goal: Personal achievement
through to successful completion
q Persistent, determined, tenacious and Judges others by: Their
logical in the pursuit of results accomplishments and successes
q Excels at maintaining relationships Influences others by: Perseverence
both on and off the job
Value to the organization: Works
q Team player who will display independently and likes challenge
leadership skills and stand up
aggressively for what they believe in Overuses: Bluntness
IMPROVE EFFECTIVENESS BY When under stress: Obstinate,
q Demonstrating less passive behavior, inflexible, relentless
even if it affects their security Fears: Not attaining desired results
q Using new and creative thinking when
problem solving
q Not resisting new situations that may
be out of their comfort zone
KEY STRENGTHS Supporter #35 TENDENCIES
D I S C
q Ability to be supportive, friendly and Goal: Status quo
optimistic in any relationship
q Sociable with the ability to enjoy the Judges others by: Friendship
uniqueness of each human being Influences others by: Consistency of
q Ability to use balanced judgment performance, accommodation
bringing stability to the entire team Value to the organization: Planner,
q Good at analyzing situations that can consistency, maintains pace
be felt, touched, seen, heard,
personally observed or experienced Overuses: Modesty, conservatism

IMPROVE EFFECTIVENESS BY When under stress: A grudge-holder

q Staying focused on roles and Fears: Conflict, losing face
expectations to be effective
q Having a sense of urgency
q Sincere appreciation of shortcut
methods

KEY STRENGTHS Supporter #50 TENDENCIES

D I S C
q Ability to empathize with others’
feelings while maintaining their own Goal: Success through consistency
independence Judges others by: Loyal friendships
q Excels at projects that require a Influences others by: Persuasive
determination and persistence to win people skills
q Positive influence on uncooperative or
negative team members Value to the organization: Solves
problems creatively and innovatively
q Good at bringing people to negotiation works through people
process and listening to opposing
views Overuses: Intensity
IMPROVE EFFECTIVENESS BY When under stress: Passionate,
q Prioritizing daily activities forceful
q More weighing of pros and cons Fears: Not being supported by the team
q Being more firm and consistent in and change
their convictions
Copyright © 1986, 1993, 1994, 2000. Target Training International, Ltd. 18
 THE SUCCESS INSIGHTS WHEEL™
Creative
Precise Task-Oriented Competitive
Accurate Cool/Aloof Confrontational
Quality-Oriented Analytical Direct
Critical Listener Vacillating Results-Oriented
Attention to Detail Change Agent

Logical Persuasive
Product-Oriented Process-Oriented
Slow to Change Quick to Change
Self-Disciplined Independent
Pessimistic Optimistic

Accommodating Trusting
Non-Confrontational Contactable
Persistent Good Supporter Persuasive
Adaptable Team Player Talkative
Steady Persistent Self-Confident
Cooperative
Sensitive to Others

Words That Don’t Work

Feelings
Clever Perception Frequent Stoppage
Educated Guess Your Opinion Follow Directions
Experimental In My Opinion

New Standardized
Revolutionary Structured
Cutting Edge Uniform

Substantial Change Theoretical

Innovative Sophisticated
Play to Win Requires Study
Complex
Abstract
Override the People

19 Copyright © 1986, 1993, 1994, 2000. Target Training International, Ltd.

 Business Performance Consultant and Author
Gregory P. Smith
Accelerating Individual and Business Performance

R ecognized as a leading authority on talent management, leadership

development and employee engagement. Greg helps businesses
transform themselves into exceptional places to work that attract,
retain and motivate people to their full potential.
A few satisfied customers
Ace Hardware Stores Smith’s presentations are inspirational, informative and entertaining
American Hospital Association
American Management Association with a highly interactive style that connects with audiences. As a
American Public Works Association business performance consultant and author, Smith has addressed
American Rental Association
Associated Equipment Distributors
organizations in over 19 countries. He has designed training programs
ASTD and spoken to hundreds of associations, organizations and businesses.
AT&T
Bard
Baxter Healthcare
As founder and President of Chart Your Course International Inc.,
Bio Lab Smith helps executives and business owners accelerate individual
Bobcat and organizational performance and navigate through increasing
Burger King
Central Intelligence Agency rates of change. He helps design strategies and processes to grow
CISCO organizations and implements business initiatives creating clearer
CNS Healthcare
Daewoo
direction, increased profitability, stronger executive teams, improved
Deloitte communication and happier and more productive employees.
Delta Airlines
Doors and Hardware Institute Smith began his career on the front line as a U.S. Army Officer. He
E3 Associates
Employee Management Association worked for the Army Surgeon General as senior consultant responsible
Ernst & Young for innovation, quality management and strategic planning for the
Excel Communications
Experian U.S. Army Medical Department. In addition, he served on the Board
Federal Reserve Bank of Chicago of Examiners for the Malcolm Baldrige National Quality Award,
Florida School Superintendents Association
Food Marketing Institute
the nation’s highest honor for business excellence presented by the
Georgia Society of Association Executives President of the United States.
Hallmark Cards
Herzog Contracting Corporation Smith has written and published over 350 articles and 9 books
Honda
International CompuTex, Inc. including his latest, Fired Up! Leading Your Organization to Achieve
Jefferson State Bank Exceptional Results. He has been featured in hundreds of magazines
Kaiser-Permanente
KPMG and trade journals and has appeared on numerous television and radio
Michigan Restaurant Association programs, including Bloomberg Business News and PBS television.
National Data Corporation
National Rental Association
National Restaurant Association
Peppermill Hotel and Casino
PPG Industries Gregory P. Smith
Samsung • President, Chart Your Course International Inc.
Society for Human Resource Management (SHRM)
Sony • Publisher, The Navigator Newsletter,
Southwest Airlines 30,000 subscribers
Sysco
Turner Broadcasting • Member, Georgia Toastmaster’s Hall of Fame
U.S. Air Force • Board of Examiners, Malcolm Baldrige National Quality
U.S. Army
Veterans Administration
Award
Verizon • Legion of Merit and the Order of Military Medical Merit,
Wyndham Hotels U.S. Army Surgeon General
Yamaha
YKK • Harvard University’s International Directory of
Management Scholars
“Greg is a perceptive teacher, • Who’s Who of Professional Speaking
an inspirational speaker, • Selected as one of the nation’s Top-Ten “Rising Stars”
a motivating preacher.” in human resource management, Human Resource
Executive Magazine
Northeast Independent School District,
San Antonio • Eagle Scout
Greg’s Most Popular Topics Publications by Gregory Smith
The Power of a Positive Attitude
People can choose to be negative or positive – it is their choice. You will
learn how to become a leader, build enthusiasm and make a powerful
difference to the lives of others. In his practical and motivational style,
Greg unfolds a blueprint that has helped thousands of people empower
themselves, transform others and drive a positive “can do” attitude. This
session is designed to help human resource professionals and business
people become change agents to improve performance and deliver
powerful results. Audio
Video
Library
Innovation Meets Bureaucracy: Making Hippos Fly!
Every organization faces two major challenges – innovation and Accelerating

bureaucracy. Innovation is the driving force behind growth, new jobs and Workplace
Performanc
e

new industries. Every person strives to be innovative, to be all they can

be. On the other hand, bureaucracy drains the energy and creative ability GreGory P.
Smith

and robs people the pride of a good job well done. In this interactive and
educational presentation, Greg provides a transformation process that “Greg provides a comprehensive road map for not only attracting
will quickly enhance performance creating a foundation of employee and keeping talented employees, but for motivating them to achieve
engagement, change and innovation. a higher level of performance.”
Human Resource Executive Magazine
Fired Up! Leading Your Organization to Achieve Exceptional Results
Every organization has the capability of achieving higher levels of “As a result of your training we are now seeing measurable
performance. No matter what industry you are in, success depends on improvements in reduced turnover, increased sales, better customer
engaging the creative abilities and accelerating the performance of the service and improved communication and morale of all concerned.”
entire workforce from the bottom to the top. Based on proven concepts, Bates Ace Hardware
you will learn how to achieve measurable performance improvement
results in a short period of time. You will learn how to design employee “Your interactive, engaging style helps everyone get involved in the
involvement and engagement programs that harness the creative abilities, process.”
accelerate performance and generate bottom-line results. Hallmark Cards
Gladiator Leadership: “Your speech was upbeat and motivating - just right to charge our
Transformational Leadership for a Changing World senior leadership.”
The personal actions of the leader is the most important factor in driving U.S. Air Force
profits and retaining employees as well as contributing to the financial
success of the organization. This session will provide attendees with the
five key strategies that drive performance and inspire and motivate people
to go above and beyond. You will learn how to reward, motivate, engage
and coach people toward higher performance.
Here Today, Here Tomorrow:
Proven Ways to Engage, Retain and Motivate Your Top Talent
The key to success for any organization is the ability to attract and
retain skilled and talented people. Good organizations make employee
retention a core element of their talent management and organizational
development strategy. Those that fail to make it a priority risk losing
their top talented people to the competition. This session shows you
how to design an effective talent management strategy that provides a
comprehensive road map for not only attracting and keeping talented
employees, but for motivating and engaging them to achieve a higher
level of performance and productivity.
Fast, Focused and Friendly: The Essentials of Great Customer Service Chart Your Course International
Learn to create a powerful culture of exceptional customer service that 2814 Highway 212, SW
permeates and drives the actions of the entire organization. This program Conyers, GA 30012
will help you create a process that develops the right attitudes, behaviors
and emotionally connects with your customers. Discover how to hire, 800-821-2487
manage and reward your employees so they act quickly, take responsibility 770-860-9464
and deliver a high level of service. Fax: 770-760-0581
Additional topics include: Communication, Team Building, [Link]
Organizational Culture Change, Hiring and Management Training. greg@[Link]