Local Security

Help Desk Module

Support Information
What's New In This Module?
 NMC changed to ACO
 MDBSEC changed to MHDORM
 A more explicit diagram included for Office and Vendor Default Tables 19

© 2007 Amadeus s.a.s.

All Rights Reserved.
Edition 10.1 Job Number: 1974

Published by:

Amadeus Educational Systems and Services

email: [Link]@[Link]

November 2007

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Table of Contents

Chapter 1
Overview of Local Security......................................................................1

Chapter 2
Sign Bank and Profile...............................................................................3
Displaying the Sign Bank........................................................................3
Displaying an Agent Profile....................................................................6
Sign Attributes........................................................................................8
Security Profile and Rights and Duties.........................................................8
Preferences................................................................................................ 10
Updating Sign Attributes.......................................................................12
Resetting the Sign-in Password...........................................................13

Chapter 3
Maintaining Signs...................................................................................15
Creating Signs......................................................................................15
Copying Signs.......................................................................................16
Deleting Signs.......................................................................................17

Chapter 4
Office and Vendor Default Tables.........................................................19
Office Default Table..............................................................................20
Updating Attributes.....................................................................................23
Resetting Attributes....................................................................................24
Vendor Universal Sign Default Table...................................................25

Chapter 5
Sign-in and Sign-out for Help Desks....................................................27
Basic Sign-in Entries............................................................................28
Extended Sign-in..................................................................................29
Remote Office Access..........................................................................30
Agent Sign for Remote Office.....................................................................30
Terminal ID of the Remote Office...............................................................31
Remote Office Jump...................................................................................31
Remote Office Log-on.................................................................................32
Remote Sign-out from a Different Terminal..........................................33

© 2007 Amadeus s.a.s. - All rights reserved i

 Chapter 6
Universal Signs.......................................................................................35
Displaying Universal Signs...................................................................35
Maintaining Universal Signs.................................................................36

Chapter 7
Local Security History............................................................................37

Chapter 8
System Responses.................................................................................41

Appendix A
Reference Information............................................................................45
Amadeus Information Pages................................................................45
Downloading Help Desk Training Modules (ACOs only)......................45

Appendix B
Index by Codes and Responses............................................................47
Index of Amadeus Information Pages.........................................................47
Index of Transaction Codes........................................................................47
Index of System Responses.......................................................................48

Index........................................................................................................51

© 2007 Amadeus s.a.s. - All rights reserved ii

Chapter 1
Overview of Local Security

HE LOCAL SECURITY
Local Security is an application that provides a designated person or persons in
an office with responsibility to create, maintain and delete signs for the users in
the office. This person is known as the local security administrator (LSA).
The Local Security package works by assigning security rights to different types
of users. The users who can maintain signs in local security are described in the
table below.

Table: Users who can Maintain Signs in Local Security

Security Level Rights

Amadeus Security The ASA has all rights over the entire Local Security
Administrator (ASA) package.
First-Level Help Desks FLHDs have the same rights as the LSA defined under
(FLHD) their vendor code.
Corporate Security The CSA is a local security administrator for an entire
Administrator (CSA) corporation defined by the corporate code and qualifier in
the office ID. A CSA must have the attribute LSA set to
Yes, and there must also be an Amadeus Extended
Ownership agreement (LSM) to allow the office to update
local security for the other offices. Refer to the Amadeus
Extended Ownership Security module for more
information.
Local Security The LSA has the rights that have been delegated to by
Administrator (LSA) the ASA for his or her office. The LSA is identified by the
attribute LSA set to Y in the Local Security package itself.
The Agent The agent has the rights that the LSA has delegated to
him or her.

© 2007 Amadeus s.a.s. - All rights reserved 1

Chapter 2
Sign Bank and Profile

Here we describe how to display the sign bank for an office, display an agent sign
profile and update attributes.

Displaying the Sign Bank

The sign bank of an office can be displayed by the local security administrator. It
cannot be displayed by an agent.
The entry to display a sign bank is:

JCD

 These signs are automatically created by Amadeus for initial access. The first sign
loses its LSA rights 28 days after first being used.

 These signs have been created for people working in the office

A sign is composed of:

 Four numbers. The numbers must be unique within the office.
 Two letters or numbers. This often identifies the initials of the person using
the sign. These two characters can be duplicated for several signs in the
office if the UNI attribute of the office default table is set to N.
The possible duty codes are listed in Basic Sign-in Entries 28.

© 2007 Amadeus s.a.s. - All rights reserved 3

 The following table explains the sign bank display.

Table: Description of the Sign Bank Display

Attribute Description Possible Values

SIGN The signs defined for this office. Six characters,

alpha-numeric
LOC Agent Lock Indicator Y or N
If set to Y, the sign has been locked by the
local security administrator and the user
cannot sign in.
PLC Password Lock Indicator Y or N
If set to Y, the system has locked the user’s
password because there were too many
attempts to log in with the wrong password, or
the LSA has deliberately locked the sign. See
Resetting the Sign-in Password 13.
QCT Queue Sortation Category Indicator 2-3 digits
If used, all PNRs created by this sign that are
subject to automatic queue placement will be
placed on this category instead of the default
category, provided that the category has been
created for each queue.
DUTY CODES The duty codes that can be used with this sign. 2-letter duty code
USERNAME Identifies the user of the sign. 5-10 characters. A
space is a valid
character.

You can also display the sign bank by sections, as described in the following
table.

Table: Sign Bank Sections

Entry Displays

JCD The sign bank for your own office

JCD/S The sign bank with the Security attributes
JCD/R The sign bank with the Rights and Duties attributes
JCD/P The sign bank with the Preferences attributes
JCD/C The sign bank with the Currency preferences

© 2007 Amadeus s.a.s. - All rights reserved 4

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Here is an example.

JCD/S
System response (partial display):
OFFICE NCE1A0900

SIGN LEV LOW UPP PAT PWR MUL ATO ADP RSO PAC RES
------ ---- ---- ---- ---- --- --- -------- ---- --- --- ---
0000LS NONE 255 255 255 Y Y 600,OUT Y N N
0001AA NONE 7 90 5 N Y Y N N
0002AB NONE 7 90 5 N Y Y N N
0003AC NONE 7 90 5 N Y Y N N
0004AD NONE 7 90 5 N Y Y N N
0005AE NONE 7 90 5 N Y Y N N
0006AF NONE 7 90 5 N Y Y N N
0007AG NONE 7 90 5 N Y Y N N

The entries in the table below allow you to view sign bank attributes in another
office.

Table: Entries for Displaying the Sign Bank

Entry Displays

JCDNCE1A0123 The sign bank of another office

JCDNCE1A0123/DUT/PWR/TCM The sign bank of another office, selecting the
attributes to be displayed (using their 3-letter
code)
JCDNCE1A0123/S The sign bank of another office with the security
attributes

Here is an example entry, that displays the selected sign attributes for office
LONMK0100. The attributes are displayed in the order that you place them in
your JCD entry.

JCDLONMK0100/PWR/TCM/DUT
System response:
OFFICE LONMK0100

SIGN PWR TCM DUTY CODES

------ --- --- ----------------------------
0000LS N 24 GS,AS,SU
0001AA N 24 GS,AS,SU
0002BB N 24 GS,AS,SU
0003CC N 24 GS,AS,SU
0004DD N 24 GS,AS,SU
0005EE N 24 GS,AS,SU
0006FF N 24 GS,AS,SU
0007GG N 24 GS,AS,SU
0008HH N 24 GS,AS,SU
0009II N 24 GS,AS,SU
0010JJ N 24 GS,AS,SU
0011KK N 24 GS,AS,SU
0012LL N 24 GS,AS,SU
0013MM N 24 GS,AS,SU

© 2007 Amadeus s.a.s. - All rights reserved 5

Local Security Help Desk Module

Displaying an Agent Profile

Each agent can display his or her own agent profile. The LSA can display signs
for his or her office, and the CSA can display signs for the corporation.
To display the complete agent profile, enter:

JGD3199JP.NCE1A0900

JGD Display profile transaction

3199JP Agent sign
.NCE1A0900 Dot. office ID

The system response is split into five parts:

 Sign Identification
 Security Profile
 Rights and Duties
 Agent Preferences
 Currencies

Here are the Sign Identification and Security Profile sections:

********************* SIGN IDENTIFICATION **********************
OFFICE - NCE1A0900
SIGN - 3199JP

******************* SECURITY PROFILE *********************

LEV SECURITY LEVEL - NONE
LOW LOWER PASSWORD CHANGE LIMIT - 7
UPP UPPER PASSWORD CHANGE LIMIT - 90
PAT ALLOWED PASSWORD ATTEMPTS - 5
PWR PASSWORD REQUIRED INDICATOR - N
MUL MULTIPLE SIGNS ALLOWED - Y
ATO AUTO TIME OUT PERIOD - 600,OUT
ADP AUTOMATIC DELETION PERIOD - NONE
RSO REMOTE SIGN OUT INDICATOR - Y
PAC PROHIBITED PRIMARY ACTION CODE - ......................
..............
RE1 DAY/TIME RESTRICTION ONE - NONE
RE2 DAY/TIME RESTRICTION TWO - NONE
RE3 DAY/TIME RESTRICTION THREE - NONE
UID USER IDENTIFICATION - NONE
PSN PROFILE STAFF NUMBER - NONE
USN USER NAME - JPOOK
UPC USER PHONE CONTACT - NONE
UDC USER DEPARTMENT/COMPANY - NONE
BPJ BYPASS PASSWORD IN RMO JUMP - N

 Attribute code

 Attribute description

 Current value

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Here are the Rights and Duties and Preferences sections:

********************** RIGHTS AND DUTIES **********************
DUT DUTY CODES - SU
LSA LOCAL SECURITY ADMINISTRATOR - N
POF PASSWORD OFFICER - N
RMO REMOTE OFFICE - Y
PTI PRACTICE TRAINING INSTRUCTOR - N
CPA CUSTOMER PROFILE REASSOCIATION - Y
CPM CUSTOMER PROFILE MODIFICATION - Y
CPN CUSTOMER PROFILE RENAMING - Y
CPX CUSTOMER PROFILE DELETION - Y
PRC PROFILE RESPONSIBILITY CHANGE - N
PST PROFILE SECURITY MATRIX NAME - NONE
KSM KEEP SECURITY MATRIX - N
PMR PROFILE MANAGEMENT RETRIEVAL - N
EOS EXTENDED OWNERSHIP SECURITY - Y
PNC FORCE PNR CREATION FROM CP - N
NEG NEGOTIATED SPACE MAINTENANCE - Y
RMT TICKETING IN REMOTE OFFICE - N
BMG BROADCAST MESSAGES - Y
TSM TSM TICKET STOCK MAINTENANCE - N
PVM OFFICE PROFILE MAINTENANCE - R
OAN OVERWRITE AFFILIATION NUMBER - N
TLA TOUR OPERATOR LEVEL ACCESS - B
CCY CALL CENTRE COUNTRY - NONE
RMJ REMOTE OFFICE JUMP ONLY - N
FBR FORCE BOOKING RULE - NONE
FGR FORCE GROUP RULE - NONE
ITC INHIBIT TRAV PROFILE CREATION - N
NOP NGI OVERRIDE PROTECTION - N
NOS NGI OVERRIDE SUITABILITY - N
NOA NGI OVERRIDE ACCESS - N
MVI MANUAL PNR VIEW INDICATOR - S
************************* PREFERENCES **************************
LNG LANGUAGE PREFERENCE - EN
RAI RAIL PREFERENCE - NONE
FRR FERRY PREFERENCE - NONE
QCT QUEUE SORTATION CATEGORY - NONE
TCM TIME CONTROL MODE - 24
DIS DISTANCE UNIT - K
TST PREFERRED TST MODE - P
DNI DAN DISPLAY NON-IATA LOCATIONS - N
HST HTL ALL AVAILABILITY STATUSES - N
HSR HOTEL SPECIAL RATES - NONE
TKD TICKETING DEFAULT - E
IPV ASSISTANCE-INSURANCE PROVIDER - NONE
IPD ASSISTANCE-INSURANCE PRODUCT - NONE
CIS ASSISTANCE-INSURANCE CURRENCY - *
TUR TOUR OPERATOR PREFERENCE - NONE
IHW INSERT HEADER FOR WR PRINT - N
PDO PROFILE DISPLAY ORDER - T
PMG PROFILE MERGE DISPLAY - C
PAL PROFILE ACTIVITY LIST DISPLAY - N
CSH HOTEL TRAVELCHOICE DISPLAY - E
MBP MERGE HTL BIASING PROFILES -TC - Y
CSC CAR TRAVELCHOICE DISPLAY - E
CSA AIR TRAVELCHOICE DISPLAY - E
CSF FXC TRAVELCHOICE DISPLAY - E
CRU CRUISE LINE PREFERENCE - NONE
CRC CRUISE CURRENCY - EUR
DSR DEFAULT STOCK REFERENCE - NONE

© 2007 Amadeus s.a.s. - All rights reserved 7

Local Security Help Desk Module

Here is the Currency section:

************************** CURRENCIES **************************
CUR DEFAULT CURRENCY PREFERENCE - L
CTF TICKETING FARES CURRENCY - L
CHT HOTEL CURRENCY - L
CCA CARS CURRENCY - L
CRA RAIL CURRENCY - L
CTO TOUR CURRENCY - L
CFR FERRY CURRENCY - L

Note: The JCD system response for an agent displays the attributes that the
LSA has set to be displayed in the office table. This is normally the
preferences and the user name, but can be more. See Office and
Vendor Default Tables 19.
You can also display agent profile by section or by attribute, as described in the
table below.

Table: Agent Profile Sections

Entry Displays

JGD3199JP.NCE1A0900/S The Security Profile section

JGD3199JP.NCE1A0900/R The Rights and Duties section
JGD3199JP.NCE1A0900/P The Preferences section
JGD3199JP.NCE1A0900/C The Currencies section
JGD3199JP.NCE1A0900/DUT/CUR/RMO The attributes listed in the entry

Sign Attributes
HE SIGN ATT
Agent Sign Attributes control the office working environment for agents. The
attributes are grouped into the following categories:
 Security profile
 Rights and duties
 Preferences
Here we explain these briefly and indicate where you can find more information
about the attributes in the Amadeus Online Help.

Security Profile and Rights and Duties

To obtain information about security profile and rights and duties sign attributes,
enter:

HE SIGN ATT
Note: You can replace ATT with any of the 3-letter attribute codes.

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System response:

LOCAL SECURITY 2 EN 29NOV06 1218Z

THIS PAGE PROVIDES INFORMATION ON THE ATTRIBUTES USED IN LOCAL

SECURITY ENTRIES.

FOR INFORMATION ON LOCAL SECURITY ENTRIES, ENTER GP LSA

FOR INFORMATION ON AGENT ENTRIES, ENTER HE JGU

FOR AN EXPLANATION OF LOCAL SECURITY ATTRIBUTES, ENTER: MS22

RELATED TOPICS
--------------
SECURITY PROFILE MS43
RIGHTS AND DUTIES ATTRIBUTES MS274
PREFERENCES GPPRF
CURRENCY PREFERENCES GPPRF
SYSTEM WARNING MESSAGES GPERR

>MD
>

You then use the MS (move to screen) command to go to the section you need
and scroll to find the description of the attribute.
Each attribute entry includes the possible values and an explanation.
Here is an example showing the attributes Password Required, Multiple Signs
Allowed and Automatic Time-Out Period:

LOCAL SECURITY 2 EN 29NOV06 1218Z

ATTRIBUTE: PASSWORD REQUIRED

THREE-LETTER CODE: PWR
POSSIBLE VALUES: Y OR N
EXPLANATION: INDICATES WHETHER A PASSWORD IS REQUIRED

ATTRIBUTE: MULTIPLE SIGNS ALLOWED

THREE-LETTER CODE: MUL
POSSIBLE VALUES: Y OR N
EXPLANATION: ALLOWS THE SAME SIGN TO BE USED ON SEVERAL
TERMINALS SIMULTANEOUSLY

ATTRIBUTE: AUTOMATIC TIME-OUT PERIOD

THREE-LETTER CODE: ATO
POSSIBLE VALUES: NUMBER FROM 1-1440, FOLLOWED BY COMMA,
FOLLOWED BY 3 CHARACTERS, 'OUT' OR 'SUS'
FOR EXAMPLE 60,SUS
EXPLANATION: THE NUMBER OF MINUTES THAT A SIGN MUST
REMAIN INACTIVE BEFORE THE SESSION IS
EITHER SUSPENDED OR SIGNED OUT.
>MD
>

© 2007 Amadeus s.a.s. - All rights reserved 9

Local Security Help Desk Module

Preferences
To obtain information about agent preferences, enter:

HE SIGN ATT
followed by:

GP PRF
System response:

THE ENTRIES ON THIS PAGE ARE AGENT ENTRIES. FOR INFORMATION ON

LOCAL SECURITY ADMINISTRATOR ENTRIES, ENTER: GP LSA

FOR AN EXPLANATION, PLEASE ENTER: MS85

TASK FORMAT REFERENCE

---- ------ ---------
DISPLAY YOUR JGD MS106
PREFERENCES

UPDATE YOUR PREFERENCES: MS148

LANGUAGE JGU/LNG-PO MS169
RAIL RESERVATION JGU/RAI-2V MS190
FERRY RESERVATION JGU/FRR-HOV MS211
QUEUE CATEGORY JGU/QCT-21 MS232
JGU/QCT-NONE
TIME CONTROL JGU/TCM-24 MS253
DISTANCE UNIT JGU/DIS-K MS274
PANEL OR CRYPTIC MODE JGU/TST-P MS295
>MD
>

Agent preferences form part of the Amadeus local security package. They are
used to control some of the features of your working environment. Depending on
the security configuration in your office, you may be authorized to display your
preferences, or to update them.

Language Preference
A user can specify a language preference for the distribution system. The
language preference is attached to the sign and stored with the LNG attribute.
For the list of languages you can choose, see HE JGU.
The following areas in Amadeus are available in different languages:
 Amadeus Information Pages
 System responses
 Online help
 Sign-in messages
 Itinerary prints
Here we briefly describe each of these.

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Amadeus Information Pages:

If the language preference is English, or no preference exists, the system
searches for the requested page in English. If the language preference is other
than English, the system searches the page in that language. However, if the
page is not available in that language the English page is displayed. You must
create the page in English before creating a page in another language.
To create a language version of an English page:
1. Display the Amadeus Information Pages in English.
2. Change the language preference using the following entry:

JGU/LNG-FR
3. Enter GMP to display the page in update mode.
The system displays a blank page where you can enter text. The language
code will appear in the header line, left of centre.
Note: If you create pages only in a language other than English, a user
signing in English will not be able to display your pages. Therefore
either add the fully translated text to the English page or append a note
such as: PAGE ONLY EXISTS IN GERMAN.
System Responses:
Any local ACO can translate the canned message table into the local language
upon request.
Online Help:
The entire online help is available in Spanish. Part of the help (PNR) is available
in Portuguese. The Portuguese translation is managed by the Brazil ACO.
Sign-in Messages:
Commercial sign-in messages can be rented by providers in order to promote
products. For single markets these messages can be entered in local languages.
Itinerary Prints:
The itinerary print packages translates most of the data into the language
preference stored in the terminal definitions.

© 2007 Amadeus s.a.s. - All rights reserved 11

Local Security Help Desk Module

Updating Sign Attributes

The transaction code to update an attribute is JGU. To update the value in a sign
attribute, enter, for example:

JGU7777LL/MUL-Y/DUTO-GS

JGU Transaction code

7777LL Sign
/MUL Slash, three-letter attribute (in this example, MUL for multiple
signs)
-Y Dash, the value for the attribute
/DUT Slash, next three-letter attribute (in this example, DUT for duty
code)
O Override indicator (to replace all existing values)
-GS Dash, new value for the attribute

This entry updates the sign 7777LL to allow multiple sign-ins and to override all
existing duty code values with GS.
Note: For the attributes DUT (duty code) and PAC (prohibited primary action
code), you must include one of these options in the entry:

A to add a value
O to override all values
X to cancel a value

Here are some examples:

Entry Description

JGU1234AB/DUTA-GS Adds duty code GS to sign 1234AB

JGU1234AB/PACO-P Overrides all existing values and sets the new value of
P in the PAC attribute, for sign 1234AB
JGU1234AB/DUTX-SU Cancels the duty code SU from sign 1234AB

The following table explains other sign update entries:

Entry Description

JGU1234BB/DUTO-AS,SU Updates sign 1234BB and overrides

existing duty codes with AS and SU.
JGU1234BB.NCE1A0123/DUTX-SU/LNG- Updates sign 1234BB in office
FR NCE1A0123, removes the duty code SU
and changes the language preference to
FR.
JGUALL.NCE1A0123/DUTA-AS/RAI-2V Updates all signs in office NCE1A0123 -
adds duty code AS and changes the rail
provider to 2V for all signs in the office.
JGU4321AB/PWD-BANANAS Updates a password.

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Resetting the Sign-in Password

To unlock the password and reset it to the password initial value (usually
AMADEUS1), enter:

JGR7777LL.NCE1A0900/PWD

JGR Transaction code

7777LL Sign
.NCE1A0900 Dot, office ID
/PWD Slash, password reset attribute (non-displayable attribute)

This entry resets the password of sign 7777LL to AMADEUS1. The next time the
user of 7777LL signs in, he or she must use the password AMADEUS1, followed
by a slash and a new password (5 to 8 characters).
To reset the password, enter the new password after the password reset attribute
as follows:

JGU7777LL.NCE1A0900/PWD-BANANAS

© 2007 Amadeus s.a.s. - All rights reserved 13

Chapter 3
Maintaining Signs

Here we describe how to create and delete agent signs.

Creating Signs
The following users are authorised to maintain signs:
 Local Security Administrator of an office
 First-level help desk
 Service Management Centre
The transaction code to create a sign is JGA. For example:

JGA7777LL/DUTA-GS

JGA Transaction code

7777LL Sign
/DUT Slash, duty-code attribute
A Add indicator
-GS Dash, duty-code

This entry creates the sign, adds the duty code, and takes the default attributes
values for the office.
The following table explains other sign creation entries.

Table: Sign Creation Entries

Entry Description

JGA1234BB/DUTA-GS Creates sign 1234BB with duty code GS

to own office.
JGA1324BB.NCE1A0123/DUTA-SU Creates sign 1234BB with duty code SU
to the office NCE1A0123.
JGA1234BB.NCE1A0123/DUTA-AS/QCT-21 Creates sign 1234BB with duty code AS
to the office NCE1A0123, with queue
sortation category 21.

© 2007 Amadeus s.a.s. - All rights reserved 15

Copying Signs
You can create a sign and copy the attributes from another sign in one entry. This
can save time if you want to set up more than one sign with the same or similar
attribute values. You copy signs within the same office or from different offices.
The transaction code to copy a sign is JGC. For example:

JGC1234BB-5678AP

JGC Transaction code

1234BB Sign to copy attribute values from
5678AP Sign to create, with the attributes values of sign 1234BB

When the office ID is not specified in the entry, the system assumes your own
office ID by default.
The following table explains other sign copy and create entries you can use:

Table: Entries to Add a Sign and Copy Attributes to it

Entry Description

JGC1234BB-5678AP.NCE1A0123 Adds sign 5678AP in office NCE1A0123,

copying attribute values from sign 1234BB in
your own office.
JGC1234BB.NCE1A0900-5678AP Adds sign 5678AP in your own office,
copying attribute values from sign 1234BB in
office NCE1A0900.
JGC1234BB.NCE1A0900- Adds sign 5678AP to office NCE1A0123,
5678AP.NCE1A0123 copying attribute values from sign 1234BB in
office NCE1A0900

Notes: The system checks the office default table each time you create a sign
using the copy command. The office default table is described in Office
Default Table 20.
If the office default table for the office where you are creating the sign
does not allow an attribute value that is held in the sign you copy from
(for example, when the sign you copy from is in another office), the
create command will fail and you will get the error message
UNAUTHORISED AGENT RIGHTS (described in System Responses
41).
To copy from one office to another, there must be an Amadeus
Extended Ownership agreement in place (the LSM identifier in
Amadeus Extended Ownership).

© 2007 Amadeus s.a.s. - All rights reserved 16

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Deleting Signs
The transaction code to delete a sign is JGX. The following table describes the
sign delete entries.

Table: Entries for Deleting Signs

Entry Description

JGX1234BB Deletes sign 1234BB in own office.

JGX1234BB.NCE1A0123 Deletes sign 1234BB in office NCE1A0123.
JGXALL.NCE1A0123 Deletes all signs in office NCE1A0123.
This entry can only be made by the Amadeus Security
Administrator.

© 2007 Amadeus s.a.s. - All rights reserved 17

Chapter 4
Office and Vendor Default Tables

Amadeus uses tables to define how the sign attributes are displayed to the end
user. These tables are arranged in the following hierarchical structure with the
values set in the higher tables being applied to the lower tables unless changed
in those tables by the Amadeus Security Administrator (ASA):
 Master Preference Table
First-level help desk staff cannot display or modify this table. It contains the
master default values that apply to all subsequent tables unless changed in
those tables by the ASA.
 Vendor Preference Table
The ASA creates a default table for each vendor code, called the Vendor
Preference Table. The values in this table will be taken from the Master
Preference Table unless changed by the ASA.
This table is used as the source to create the Office Default Table and the
Vendor Universal Sign Default Table for the vendor concerned.
 Office Default Table and Vendor Universal Sign Default Table
The default values for the sign attributes of each office and vendor code is
defined in the Office Default Table for an office, or in the Vendor Universal
Sign Default Table for universal signs.
The Local Security Administrator (LSA) can change the default values in both
of these tables if required so that they apply to newly created signs.

© 2007 Amadeus s.a.s. - All rights reserved 19

 The following diagram shows the hierarchical structure and illustrate where the
office and vendor defaults come from.

Figure: Office and Vendor Default Tables

Office Default Table

The transaction to display the Office Default Table is JTD, followed by the office
ID. For example:

JTDNCE1A0900
System response:
******************* OFFICE SECURITY PROFILE ********************
OFFICE - NCE1A0900

*********************** SECURITY PROFILE ***********************

LEV NN SECURITY LEVEL - NONE
LOW NN LOWER PASSWORD CHANGE LIMIT - 7
UPP NN UPPER PASSWORD CHANGE LIMIT - 90
PAT NN ALLOWED PASSWORD ATTEMPTS - 5
PWR NN PASSWORD REQUIRED INDICATOR - N
MUL NN MULTIPLE SIGNS ALLOWED - Y
ATO NN AUTO TIME OUT PERIOD - 600,OUT
ADP NN AUTOMATIC DELETION PERIOD - NONE
RSO NN REMOTE SIGN OUT INDICATOR - Y
PAC NN PROHIBITED PRIMARY ACTION CODE - ......................
..............
RE1 NN DAY/TIME RESTRICTION ONE - NONE
RE2 NN DAY/TIME RESTRICTION TWO - NONE
RE3 NN DAY/TIME RESTRICTION THREE - NONE
UNI NN UNIQUE INITIALS INDICATOR - N
UID RR USER IDENTIFICATION - NONE
PSN RR PROFILE STAFF NUMBER - NONE
USN RR USER NAME -
UPC RR USER PHONE CONTACT - NONE
UDC RR USER DEPARTMENT/COMPANY - NONE
BPJ NN BYPASS PASSWORD IN RMO JUMP - N

© 2007 Amadeus s.a.s. - All rights reserved 20

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System response (continued):

********************** RIGHTS AND DUTIES ***********************
DUT NN DUTY CODES -
LSA NN LOCAL SECURITY ADMINISTRATOR - N
POF NN PASSWORD OFFICER - N
RMO NR REMOTE OFFICE - Y
PTI NN PRACTICE TRAINING INSTRUCTOR - N
CPA NN CUSTOMER PROFILE REASSOCIATION - Y
CPM NN CUSTOMER PROFILE MODIFICATION - Y
CPN NN CUSTOMER PROFILE RENAMING - Y
CPX NN CUSTOMER PROFILE DELETION - Y
PRC NN PROFILE RESPONSIBILITY CHANGE - N
PST NN PROFILE SECURITY MATRIX NAME - NONE
KSM NN KEEP SECURITY MATRIX - N
PMR NN PROFILE MANAGEMENT RETRIEVAL - N
EOS NN EXTENDED OWNERSHIP SECURITY - Y
PNC NN FORCE PNR CREATION FROM CP - N
NEG NN NEGOTIATED SPACE MAINTENANCE - Y
RMT *NN TICKETING IN REMOTE OFFICE - N
BMG *NN BROADCAST MESSAGES - Y
TSM NN TSM TICKET STOCK MAINTENANCE - Y
PVM NN OFFICE PROFILE MAINTENANCE - R
OAN NN OVERWRITE AFFILIATION NUMBER - N
TLA NN TOUR OPERATOR LEVEL ACCESS - B
CCY NN CALL CENTRE COUNTRY - NONE
RMJ NN REMOTE OFFICE JUMP ONLY - N
FBR NN FORCE BOOKING RULE - NONE
FGR NN FORCE GROUP RULE - NONE
ITC NN INHIBIT TRAV PROFILE CREATION - N
NOP *NN NGI OVERRIDE PROTECTION - N
NOS *NN NGI OVERRIDE SUITABILITY - N
NOA *NN NGI OVERRIDE ACCESS - N
MVI *NN MANUAL PNR VIEW INDICATOR - S
************************* PREFERENCES **************************
LNG BB LANGUAGE PREFERENCE - EN
RAI BB RAIL PREFERENCE - NONE
FRR BB FERRY PREFERENCE - NONE
QCT BB QUEUE SORTATION CATEGORY - NONE
TCM BB TIME CONTROL MODE - 24
DIS BB DISTANCE UNIT - K
TST BB PREFERRED TST MODE - P
DNI BB DAN DISPLAY NON-IATA LOCATIONS - N
HST BB HTL ALL AVAILABILITY STATUSES - N
HSR BB HOTEL SPECIAL RATES - NONE
TKD BB TICKETING DEFAULT - E
IPV BB ASSISTANCE-INSURANCE PROVIDER - NONE
IPD BB ASSISTANCE-INSURANCE PRODUCT - NONE
CIS BN ASSISTANCE-INSURANCE CURRENCY - *
TUR BB TOUR OPERATOR PREFERENCE - NONE
IHW BB INSERT HEADER FOR WR PRINT - N
PDO BB PROFILE DISPLAY ORDER - T
PMG BB PROFILE MERGE DISPLAY - C
PAL BB PROFILE ACTIVITY LIST DISPLAY - N
CSH BB HOTEL TRAVELCHOICE DISPLAY - E
MBP BB MERGE HTL BIASING PROFILES -TC - Y
CSC BB CAR TRAVELCHOICE DISPLAY - E
CSA BB AIR TRAVELCHOICE DISPLAY - E
CSF BB FXC TRAVELCHOICE DISPLAY - E
CRU BB CRUISE LINE PREFERENCE - NONE
CRC BN CRUISE CURRENCY - EUR
DSR BB DEFAULT STOCK REFERENCE - NONE

© 2007 Amadeus s.a.s. - All rights reserved 21

Local Security Help Desk Module

System response (continued):

************************** CURRENCIES **************************
CUR BN DEFAULT CURRENCY PREFERENCE - L
CTF BB TICKETING FARES CURRENCY - L
CHT BN HOTEL CURRENCY - L
CCA BN CARS CURRENCY - L
CRA BN RAIL CURRENCY - L
CTO BN TOUR CURRENCY - L
CFR BN FERRY CURRENCY - L
>

The screen display shows the following information:

   
NEG RN NEGOTIATED SPACE MAINTENANCE - Y
RMT *RR TICKETING IN REMOTE OFFICE - N
TSM BB TSM TICKET STOCK MAINTENANCE - N
PVM NN OFFICE PROFILE MAINTENANCE - R

 Attribute

 * cannot be updated by the LSA

 Maximum access level for agent, decided by the ASA

 Attribute description

 Value

The display is similar to the agent profile display, but the access rights are
displayed.
The first letter in the column marked 3, indicates the maximum access, decided
by the Amadeus Security Administrator (ASA). The second letter is the access
set by the Local Security Administrator (LSA). The attributes that have B or R
access as the second letter (access set by the LSA) are displayed when the
agent makes the JGD entry. Attributes set to R (read access only) are marked
with an asterisk (*) on the agent’s JGD display to indicate that the user cannot
update them.
The ASA and the LSA both have the authority to set the level of access for each
attribute.
The levels of access are explained in the following table:

Code Level Explanation

N No Access The user can neither display the attribute nor update it.
R Read Only The user can display the attribute, but cannot update it.
B Read/Write The user can display the attribute, and can update its value.

The LSA can only grant a level of access to the agent that is the same as or more
restrictive than the level granted by the ASA. For example, if the level of access
granted by the ASA is N (no-access), then the level of access granted by the LSA
cannot be R (read only).

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The following table explains the levels of access that may be granted:

Level of Access Set by ASA Level of Access That Can Be Set by LSA

B (both) B (both)
R (read only)
N (none)
R (read only) R (read only)
N (none)
N (none) N (none)

To update an attribute value that is marked with an asterisk (*), open a work order
and assign it to MHDORM.

Updating Attributes
The Local Security Administrator of an office, the first-level help desk and the
Service Management Centre are authorised to update attributes in an Office
Default Table. The transaction to update the table is JTU.
To update an attribute, enter, for example:

JTUNCE1A0902/PWR-Y/N

JTU Transaction code

NCE1A0903 Office ID
/PWR Slash, attribute
-Y Dash, value
/N Slash, access level

This entry updates the Office Default Table with the value Y for the Password
required indicator (PWR) and the access level None (neither read nor write).
New signs will take this as the default value for attribute PWR. Any agent in the
office who displays his or her own sign will not see the PWR attribute.
You can update several attributes at the same time. For example:

JTUNCE1A0902/PWR-Y/N/TCM-24/B/DIS-K/R
If you do not want to change the access level for the attribute, you must enter two
slashes (//) after the attribute value. For example:

JTUNCE1A0902/PWR-Y//TCM-24//DIS-K/R
The following table explains other entries to display, update and reset the Office
Default Table.

Table: Entries for Displaying, Updating and Resetting the Office Default Table

Entry Description

JTD Displays the Office Default Table of your own office.

JTDNCE1A0123 Displays the Office Default Table of another office.
JTUNCE1A0123/POF-N/N Updates the POF attribute default to N, with no read or
write access, in the Office Default Table of another
office.

© 2007 Amadeus s.a.s. - All rights reserved 23

Local Security Help Desk Module

Entry Description

JTUNCE1A0123/LNG-EN/B Updates the LNG attribute default to EN, with read and
write access, in the Office Default Table of another
office.
JTUNCE1A0123/DUTO-AS/R Updates the DUT attribute default to AS, with read
access only, in the Office Default Table of another
office.
JTUNCE1A0123/LNG-/R Changes the access level for the attribute LNG without
changing its value, in the Office Default Table of
another office.
JTR/PWD Resets your own password to the password initial value
of your office.
JTR/ALL Resets all security attributes for your office to the
values set by the ASA in your Office Default Table
when the office was created.
JTRNCE1A0123/LNG/RAI Resets the value and the security attributes for LNG
and RAI to the defaults set by the ASA, in the Office
Default Table of another office.

Note: To request changes to the Vendor Preference Table, create a work

order and assign it to MHDORM.

Resetting Attributes
The table below describes some entries to reset sign attributes to the default that
is set in the Office Default Table.

Table: Entries for Resetting Sign Attributes

Entry Description

JGR/LNG Resets attribute LNG (language preference) to its

default value.
JGR1234BB.NCE1A0123/PWD Resets the attribute PWD (password initial value) to
its default initial value for sign 1234BB in office
NCE1A0123.
JGRALL.NCE1A0123/ALL Resets all attributes of all signs in NCE1A0123 to
their default value (as defined in the Office Default
Table).
Be cautious when using this entry, as it will reset the
user names and passwords as well as the sign
attributes.
JGR/ALL Resets all attributes for your own sign.

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Vendor Universal Sign Default Table

The Vendor Universal Sign Default Table contains the default sign attribute
values for the universal sign. Universal signs that are created for a vendor code
take on the values from this table.
First-level help desks and the Service Management Centre are authorised to
update attributes in a vendor default table.
The table below describes the entries to display and update the Vendor Universal
Sign Default Table.

Table: Entries for Displaying and Updating the Vendor Universal Sign Default Table

Entry Description

JTDAMUK Displays the Vendor Universal Sign Default Table for

AMUK.
JTUAMUK/UID-NONE/N Updates the value UID to NONE and sets the security
level for the agent to N.
JTRAMUK/UID Resets the UID value to the value in the Master
Preference Table.

© 2007 Amadeus s.a.s. - All rights reserved 25

Chapter 5
Sign-in and Sign-out for Help Desks

HE SIGN IN
In order to access the distribution system, an agent must sign in using a ‘sign’.
This may be a unique sign which provides the means of identifying actions taken
by an individual, or a common sign used by several agents within the same office.
In addition, agents may be required to enter a password.
Associated with each sign are duty codes that determine the types of transactions
an agent can perform. This is required for the applications that are duty code
dependent. An agent may have one sign with multiple duty codes.
The following additional sign-in features are available to help desks for signs in
their market to perform troubleshooting:
 Extended sign-in, as described in Extended Sign-in 29.
 Remote office access, as described in Remote Office Access 30.
 Remote sign-out from a different terminal, as described in Remote Sign-out
from a Different Terminal 33.

© 2007 Amadeus s.a.s. - All rights reserved 27

Basic Sign-in Entries
The following table describes the basic sign-in entries available to all agents.

Table: Basic Sign-in Entries

Entry Description

JI1234AB/GS The entry is made up of the sign-in transaction code (JI) , the
agent sign, a slash, and the optional duty code.
Duty codes are as follows:
AS Travel Agent
CE Customer Engineer
GS General Sales Agent
PD Pre/Post Departure Agent
PR Programmer
RC Space Control
SU Supervisor
TR Teletype Reject Agent
In all sign-in entries, the duty code is optional unless the sign
has been defined with several duty codes.
JIA1234AB/GS Sign in to a specific area (in this example, area A)
Six assembly areas, A, B, C, D, E and F, are associated with
each terminal. This allows a terminal to be shared by as many
as six agents, each agent being signed into his own area. If the
terminal is assigned to only one agent, that agent can use all
six areas if necessary.
JIA/B/C1234AB/GS Sign-in to multiple areas.
JXC Open another area without re-entering the sign and duty code
JS De-activate (suspend) a work area
JMB Move between work areas
JMXY Move to the work area where the alpha sign XY is signed in
JD Display status of work areas
JO Sign out
JO* Sign out of all active work areas

© 2007 Amadeus s.a.s. - All rights reserved 28

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Extended Sign-in
When you make an extended sign-in, the system associates your terminal to
another office and you have access to the other office's PNR, queue and other
data, but your terminal definitions remain unchanged. This functionality is
available to help desks only.
In particular, this means especially that your user group is not changed, but
remains a help desk user group after the extended sign-in. Keep this in mind
when you try to recreate a problem, since you will not necessarily get the same
reply as the agent does.
Extended sign-in is useful for the following tasks:
 Troubleshooting an agent’s problem
 Creating signs for another office without having to specify the office ID each
time
To perform an extended sign-in to another office, enter:

JIA1234AB/SU.PARHS2234

JI Sign-in transaction code

A Area (optional)
1234AB Agent sign
/SU Slash, your duty code
.PARHS2234 Dot, the office ID you want to sign in to

When you perform an extended sign-in, the system automatically signs you out of
all work areas that you were working in.
To sign out when in extended sign-in, enter:

JO

© 2007 Amadeus s.a.s. - All rights reserved 29

Local Security Help Desk Module

Remote Office Access

You can make a remote office sign-in to emulate a terminal in another office. You
assume all the office profile settings of the remote office, and can access PNRs,
queues and other functions that belong to the remote office. Therefore, you can
work with the exact environment of the travel agent.
You do not, however, assume the Amadeus Extended Ownership agreements of
the remote office, but keep those of your own office. You can display Amadeus
Extended Ownership agreements of the remote office but you cannot update
them.
The remote office access does not change the WGR set type of the terminal by
default. (The WGR set type is called the AAA TYPE on the OU display of the
terminal.) However, if you wish you can add the W option to your sign-in entry
and emulate the WGR set type of the target terminal.
There are two ways to make a remote office sign-in:
 Remote office jump (JUM entry), described in Remote Office Jump 31.
 Remote office log-on (JUI entry), described in Remote Office Log-on 32.

Remote Office Access for End Users

Remote office access is available to end-users, provided that the following
security is defined:
 There is an Amadeus Extended Ownership agreement in place on the RMO
identifier.
 The agent sign used to sign in to the remote office has the RMO attribute in
Local Security set to Yes.

Agent Sign for Remote Office

When working in remote office mode you sign in using an agent sign belonging to
the remote office. You can optionally specify an agent sign in your entry. If you do
not specify a sign, the system signs you in with the default sign 0001AA/SU. The
system applies the sign attributes of the target sign.
The target sign in the remote office must be available for use in remote office
mode. For this, the local security attribute RMO must be set to Yes.
If the agent sign requires a password (attribute PWR is Yes), you must enter the
password when you sign in and when you sign out.
When in remote office access you can only perform a limited number of ticketing
entries. The RMT (ticketing in remote office) attribute of the target sign must be
set to Yes, and you can only make the TTP, PQ and TZ entries.

Terminal ID of the Remote Office

When you are in remote office access, you emulate the characteristics of a
terminal in the remote office. You can optionally specify a terminal ID in your sign-
in entry. If you do not, the system emulates by default the characteristics of the
virtual terminal ID assigned to the office.
You can display the list of terminals assigned to the remote office with the JVD
entry followed by the office ID. For example:

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JVDNCEHX2100
System response:
** HAVAS VOYAGES AMERICAN EXPRESS **
NCEHX2100

ORG TERMINAL ORG TERMINAL ORG TERMINAL ORG TERMINAL

NCE 710CB467 NCE 710CB468 NCE 710CB469 NCE 710CB46A
NCE 710CB46B NCE 710CB46C NCE 710CB46D NCE 710CB46E
NCE 710CB46F NCE 710CB470 NCE 710CB471 NCE 710CB472
NCE 710CB473 NCE 710CB474 NCE 710CB475 NCE 710CB476
NCE AA101D08
>

The virtual terminal is the one that begins with network ID AA.

Remote Office Jump

The remote office jump is the quickest way to sign in. It allows you to jump from
your own office to a remote office in one single entry, without first signing out of
your current session.
Note: You cannot use a universal sign with the remote office jump.
When you make the entry, the system performs the following steps at the same
time:
 It automatically signs you out of your current office (JO), or if you are working
in a remote office, it signs you out of the remote office (JUO).
 It enters the new office in remote office mode (JUI) and signs you in.
To perform the JUM entry, you must be signed in and not have an active PNR in
any of your areas. Your original sign (prior to entering a remote office) is kept in
the AAA throughout the remote office sessions. You specify the office ID of the
remote office or the terminal ATID you want to emulate. If you specify an office
but no terminal ATID, the system automatically defaults to the virtual terminal of
the office.
When you end a remote office jump session, the system returns you to your own
sign and working areas as you left them.
To make a remote office jump:
4. Perform the remote office jump entry. Here are some variations of the entry
you can make:

JUM/O-NCE1A0902,W Specify the office ID, emulate the virtual

terminal and use the generic sign.
If the generic sign does not exist, the
system asks you to enter a sign (of the
target office).
JUM/T-090A2936,W Specify the terminal ID and use the
generic sign
JUM/O-NCE1A0902/1234AB/SU,W Specify the office ID, emulate the virtual
or: terminal, and use a specific sign
JUM/O-NCE1A0902,W /1234AB/SU

5. Sign out from remote office mode:

JUO

© 2007 Amadeus s.a.s. - All rights reserved 31

Local Security Help Desk Module

If your sign requires a password the system prompts you for it to sign you
back into your own office.

Here is an example system response after a successful remote office access

entry:
---------------------------------------------------------------
A-SIGN COMPLETE/05AUG/SU
BRUXY0990-09021012 IN REMOTE OFFICE MODE OF AMSXY1200-09ABC123
---------------------------------------------------------------

There is no limit to the amount of remote office jump entries you can make. For
example, when you are signed into your default office (OFFICE 1), you can
envisage the following scenario:
1. Enter: JUM/O-OFFICE2
2. Enter: JUM/O-OFFICE3
3. Enter: JUM/O-OFFICE4
To sign out, enter: JUO. The system returns you to your default office
(OFFICE 1).

Remote Office Log-on

Remote office log-on is the longer of the two ways to enter remote office access.
You can, however, use a universal sign if you wish.
To make a remote office log-on:
1. Sign out of all work areas of your current session:

JO or JO*
If you are already in remote office access in another office, log off from the
remote office (JUO).
2. Perform the remote office log-on entry and specify the office or terminal ID:

JUI/O-NCE1A0902,W Specify the office ID, emulate the virtual

terminal of the office.
JUI/T-090A2936,W Specify a specific terminal of the office.
3. Sign in using a sign of the target office (JI) or a universal sign (JIU):

JI0001AA/SU

JI1234AB/SU

JIU2400CA/SU
Alternatively, you can perform steps 2 and 3 together, using the entry:

JUI/O-NCE1A0902,w/JI1234AB/SU
Note: You cannot make the above entry with a universal sign.
4. Sign out of the emulated office:

JO or JO*
The system takes you to the JD display of your default office.
5. Sign out of remote office mode:

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JUO

Remote Sign-out from a Different Terminal

Help desks can perform a remote sign out on behalf of an agent who wants to
sign in to a terminal, but has forgotten to sign out of another terminal and is
therefore prevented from signing in. This feature is also useful for help desks
when there are problems with the target sign.
Note: For remote sign-out to work, the local security attribute RSO (remote
sign out) of the target sign must be set to Yes.
To help the agent:
1. Do a remote sign-in:

JUM/O-NCE1A098R
2. Perform the remote sign-out entry:

JUR0011JJ/AMADEUS1/T-09B113A5

JUR Transaction code

0011JJ Agent’s sign
/AMADEUS1 Slash (/), password initial value of the office default table.
This is normally AMADEUS1. However, if the password initial
value has been reset to a different value from AMADEUS1, that
it must be entered instead.

/T Slash (/), terminal identifier T

-09B113A5 Dash (-), the terminal address

You must include the terminal ATID in the entry only if the local
security indicator MUL (multiple signs allowed) is set to Yes in
your agent profile.

Note: If the system displays the message CHECK PASSWORD INIT VALUE,
the password initial value has been changed in the office default table,
and is no longer AMADEUS1. If so, you must reset the password and
make the entry again. See Resetting the Sign-in Password 13 for how
to reset a password to the default Amadeus1 or to a specific value.

© 2007 Amadeus s.a.s. - All rights reserved 33

Chapter 6
Universal Signs

A universal sign is a sign that allows a user to sign into any office of a given
vendor code from a terminal in an office. Universal signs are used by help desk
agents for on-site support. You can also make the remote office log-on entry
using a universal sign, as described in Remote Office Log-on 32.
To sign in to an office using a universal sign, enter the transaction code JIU
followed by the sign and duty code. For example:

JIU2244AB/SU
First-level help desks can display, create and delete universal signs for their
vendor code.

Displaying Universal Signs

You can use the following entries to display universal signs for your vendor code:

Entry Description

JCDAMUK Displays the universal signs for vendor code AMUK.

[Link] Displays the sign profile of the universal sign 01111PT
for vendor code AMUK.
[Link] Displays the history of a universal sign. The JGH entry
is described in Local Security History 37.

Here is an example entry to display the universal signs for vendor AMUK:

JCDAMUK
System response:
VENDOR AMUK

SIGN LOC PLC QCT DUTY CODES USER NAME

------ --- --- ---- ---------------------------- ----------
0111PT N N SU,PR PAULTAYLOR
1234FA N Y GS,SU
2303OM N N GS,AS,SU
3945GG N N GS,SU
>

© 2007 Amadeus s.a.s. - All rights reserved 35

Maintaining Universal Signs
The following table describes the entries to create and delete universal signs for
your vendor code and to update the attributes for a universal sign.

Entry Description

[Link] Creates a universal sign for vendor code AMUK.

[Link] Deletes a universal sign for vendor code AMUK.
[Link]/LNG-FR Updates an attribute for the universal sign.

© 2007 Amadeus s.a.s. - All rights reserved 36

Chapter 7
Local Security History

The JGH transaction allows you to display the history of agent signs in Local
Security. It displays the history of updates made to the sign profile, the history of
sign creation and deletion and sign/user group links.
This entry can be made by:
 End users for their own sign
 LSAs for signs they are responsible for
 First-level help desks for agent signs in their market

To display the history of an agent sign, enter, for example:

JGH7777AP.NCE1A098R

JGH Transaction code

7777AP Agent sign
.NCE1A098R Dot, office ID

© 2007 Amadeus s.a.s. - All rights reserved 37

 System response:
* * * * * * * * LOCAL SECURITY HISTORY * * * * * * * *
OFFICE - NCE1A098R
AMID - 002028 
SIGN - 7777AP

*** 18JAN02/0944/NCE1A0990/09B00866/9844SS
UPDATED USING JGU
LNG/P OLD: FR
NEW: EN

*** 18JAN02/0939/NCE1A0990/09B00866/9844SS 
UPDATED USING JGU
LNG/P OLD: EN
 NEW: FR 

*** 18JAN02/0837/NCE1A0990/09B00866/9844SS
UPDATED USING JNX
UGR/S OLD: HELPT
 NEW: NONE
*** 18JAN02/0837/NCE1A0990/09B00866/9844SS
UPDATED USING JNM
)>

 Sign and office being displayed

 Date, time, office, terminal ID and sign of the user who made the update

 Attribute updated

 Details of the update

 Section of sign profile

Note: This feature was implemented on 19 December 2001. Sign profile

history data is available from this date onwards.
You can also use the formats shown in the table below.

Table: Other Examples Entries for Displaying Local Security History

Entry Description

JGH7777AP.NCE1A098R/S Displays a specific section of the agent profile.

You can enter the following options:
/S Security section
/R Rights and Duties section
/P Preferences
/C Currencies
JGH7777AP.NCE1A098R-12JAN02 Displays sign history on and before a specific
date.
JGH7777AP.NCE1A098R/S-12JAN02 Displays sign history for a specific section and
date.
[Link] You can enter the AMID instead of the office ID.
This entry format must be used if the office ID
has been deleted.
[Link] Displays history of a universal sign

© 2007 Amadeus s.a.s. - All rights reserved 38

 Chapter 7 Erreur ! Utilisez l'onglet Accueil pour appliquer Heading 1 au texte que vous souhaitez faire apparaître ici.

End-users can display the history of their own sign without entering the sign and
office ID. For example:

JGH/P
System response:
* * * * * * * * LOCAL SECURITY HISTORY * * * * * * * *
OFFICE - NCE1A0990
AMID - 000021
SIGN - 9844SS

*** 17JAN02/1038/NCE1A0990/09B00866/9844SS
UPDATED USING JGU
LNG/P OLD: FR
NEW: EN

*** 17JAN02/0938/NCE1A0990/09B00866/9844SS
UPDATED USING JGU
LNG/P OLD: EN
NEW: FR

*** 03JAN02/1104/NCE1A0990/09B00866/9844SS
UPDATED USING JGU
CIS/P OLD: USD
NEW: *

*** 03JAN02/1104/NCE1A0990/09B00866/9844SS
UPDATED USING JGU
)>

© 2007 Amadeus s.a.s. - All rights reserved 39

Chapter 8
System Responses

Here we list error messages relevant to Local Security.

ALL TERMINALS OF THE OFFICE LOCKED - CONTACT HELP DESK
The office has been locked by the Service Management Centre. (JLA/JLO
entries. See the Terminals module).

ATTRIBUTE CANNOT BE MODIFIED IN PRACTICE TRAINING : MUL

An attempt to turn on the multiple signs indicator has been done when in Practice
Training.

ATTRIBUTE NOT COMPATIBLE WITH TARGET OFFICE

The user has tried to create a sign and copy attributes from another sign (JGC
transaction), or create a sign and set an attribute value, but the office default
table does not allow one of the attribute values specified.

DUPLICATE SIGN / INITIALS :XXXXXX

The sign already exists in the sign table.

FUNCTION RESERVED TO AMADEUS SECURITY ADMINISTRATOR

An agent other than the Amadeus Security Administrator attempted to perform
universal sign maintenance entries.

FUNCTION RESERVED TO SECURITY ADMINISTRATOR

An agent attempted to perform an action reserved for the Security Administrator,
such as sign creation.

INVALID AGENT RIGHTS

An office default attribute has been entered, with an invalid agent's rights.

INVALID ALPHA SIGN

The sign does not contain alphas.

© 2007 Amadeus s.a.s. - All rights reserved 41

 INVALID ATTRIBUTE IDENTIFIER
An invalid attribute identifier has been entered.

INVALID OFFICE ID : XXXXXXXXX

An office ID has been entered, which does not exist.

INVALID SECONDARY ACTION CODE. MUST BE A, C, D, R, U OR X

The primary action code JG is correct, but the secondary action code is invalid.

INVALID SIGN :9999IN

The system cannot find any match when trying to modify a sign that does not
exist.

PASSWORD MUST BE 5 TO 8 ALPHANUMERIC CHARACTERS

A password initial value has been entered as a sign attribute with an invalid
length, or containing non-valid characters.

PLEASE DESIGNATE LOCAL SECURITY ADMINISTRATOR DURING

CURRENT SESSION
Sign 0000LS has been used for 27 days with LSA privilege accrued on a
temporary basis. The user has to designate the local security administrator by
setting the LSA indicator to Yes, otherwise the privilege will be canceled for the
office, and can only be reset by a Corporate Security Administrator or the first-
level help desk.

PLEASE SPECIFY ATTRIBUTE DEFAULT VALUE OR AGENT RIGHTS

An office default update transaction has been entered, without specifying either
the attribute default value or the agent's rights.

PLEASE SPECIFY ATTRIBUTE VALUE

An attribute identifier has been entered, without an attribute value attached.

PROHIBITED PRIMARY ACTION CODES MUST BE ALPHANUMERIC AND

SORTED
Non-alphanumeric prohibited primary action codes have been entered, or codes
have been entered in the wrong sequence. The correct sequence is alphabetic
first, from A to Z, then numeric from 0 to 9.

SIGN ATTRIBUTE IS NOT YOUR RESPONSIBILITY

The agent attempted to update a sign attribute for which he is not responsible.

© 2007 Amadeus s.a.s. - All rights reserved 42

 Chapter 8 Erreur ! Utilisez l'onglet Accueil pour appliquer Heading 1 au texte que vous souhaitez faire apparaître ici.

SIGNS CURRENTLY EXIST WITH DUPLICATE INITIALS

The security administrator has tried to set the duplicate initials indicator to No,
when there are signs with duplicate initials in the sign bank. These signs have to
be changed first.

TERMINAL LOCKED - CONTACT SECURITY ADMINISTRATOR

The terminal or the whole office has been locked by Amadeus for security
reasons. Please refer to the Terminals module for problem resolution.

UNAUTHORISED AGENT RIGHTS

An office default attribute has been entered with agent's rights which are not
allowed by the Amadeus Security Administrator.

YOU ARE ONLY AUTHORISED TO DISPLAY YOUR OWN SIGN

An agent other than a security administrator attempted to update attributes for all
signs of the office, using the keyword ALL.

YOU ARE ONLY AUTHORISED TO MAINTAIN YOUR OWN SIGN

An agent other than a security administrator attempted to update attributes for all
signs of the office, using the keyword ALL.

OFFICE ID IS NOT YOUR RESPONSIBILITY

This response is generated when a help desk agent tries to display or update
data for an office that does not have the same vendor code as the help desk
office ID.
The following are the help desk entries that are secured by vendor code:
 Extended sign-in
 Monitor a AAA (OULNIATA)
 Sign bank display of another office (JCDOFFICE)
 Display of terminals attached to another office (JVDOFFICE)
 Queue counts of another office (QCT/OFFICE or QCM/OFFICE or
QCD/OFFICE)
If you need access to another office's data, check with the Order Management
Security group in Nice whether the vendor code of the targeted office can be
inserted in the AVC (multi-vendors) field of your office profile.

© 2007 Amadeus s.a.s. - All rights reserved 43

Appendix A
Reference Information

Here we describe the main sources of reference information for Local Security
and explain how you can obtain copies of the other help desk modules.

Amadeus Information Pages

This section lists the Amadeus Information Pages relevant to this module.

Amadeus Information Description

Page

HE SIGN IN Help on sign in

HE LOCAL SECURITY Help on local security entries
HE PREFERENCES Help for agent preferences
HE SIGN xxx Help on local security attribute XXX
HE PRACTICE TRAINING Help on using practice training
GG TRAINING SYSTEM Static information to use in practice training
GG1ASEC Rollout information on Local Security, Amadeus
Extended Ownership and office profile.

Downloading Help Desk Training Modules (ACOs

only)
The latest version of each Help Desk training module is available in the Amadeus
Documentation Catalogue in Opera (the Amadeus Intranet). These modules can
be downloaded by any Amadeus Commercial Organization (ACO) member.

© 2007 Amadeus s.a.s. - All rights reserved 45

Appendix B
Index by Codes and Responses

Index of Amadeus Information Pages

HE LOCAL SECURITY..............................................................................1
HE SIGN IN........................................................................................... 27

Index of Transaction Codes

JCD......................................................................................................... 3
JD......................................................................................................... 28
JGA................................................................................................. 15, 36
JGD......................................................................................................... 6
JGH....................................................................................................... 37
JGR................................................................................................. 13, 24
JGU........................................................................................... 12, 16, 36
JGX................................................................................................. 17, 36
JI 28
JMB....................................................................................................... 28
JO......................................................................................................... 28
JO*....................................................................................................... 28
JS28
JTD....................................................................................................... 20
JTU....................................................................................................... 23
JUI.................................................................................................. 32, 35
JUM...................................................................................................... 31
JUO................................................................................................. 32, 33

© 2007 Amadeus s.a.s. - All rights reserved 47

 JUR....................................................................................................... 33
JXC....................................................................................................... 28
QCD..................................................................................................... 43
QCM..................................................................................................... 43
QCT...................................................................................................... 43

Index of System Responses

ALL TERMINALS OF THE OFFICE LOCKED - CONTACT HELP DESK.........41
ATTRIBUTE CANNOT BE MODIFIED IN PRACTICE TRAINING : MUL........41
ATTRIBUTE NOT COMPATIBLE WITH TARGET OFFICE...........................41
CHECK PASSWORD INIT VALUE............................................................33
DUPLICATE SIGN / INITIALS :6636MH...................................................41
FUNCTION RESERVED TO AMADEUS SECURITY ADMINISTRATOR.........41
FUNCTION RESERVED TO SECURITY ADMINISTRATOR.........................41
INVALID AGENT RIGHTS.......................................................................41
INVALID ALPHA SIGN............................................................................41
INVALID ATTRIBUTE IDENTIFIER...........................................................42
INVALID OFFICE ID : XXXXXXXXX.........................................................42
INVALID SECONDARY ACTION CODE. MUST BE A, C, D, R, U OR X.......42
INVALID SIGN :7890DD........................................................................42
OFFICE IS NOT YOUR RESPONSIBILITY..................................................43
PASSWORD MUST BE 5 TO 8 ALPHANUMERIC CHARACTERS................42
PLEASE DESIGNATE LOCAL SECURITY ADMINISTRATOR DURING
CURRENT SESSION............................................................................42
PLEASE SPECIFY ATTRIBUTE DEFAULT VALUE OR AGENT RIGHTS........42
PLEASE SPECIFY ATTRIBUTE VALUE.....................................................42
PROHIBITED PRIMARY ACTION CODES MUST BE ALPHANUMERIC AND
SORTED............................................................................................42
SIGN ATTRIBUTE IS NOT YOUR RESPONSIBILITY...................................42
SIGNS CURRENTLY EXIST WITH DUPLICATE INITIALS............................42
TERMINAL LOCKED - CONTACT SECURITY ADMINISTRATOR.................43
UNAUTHORISED AGENT RIGHTS...........................................................43
YOU ARE ONLY AUTHORISED TO DISPLAY YOUR OWN SIGN.................43
YOU ARE ONLY AUTHORISED TO MAINTAIN YOUR OWN SIGN..............43

© 2007 Amadeus s.a.s. - All rights reserved 48

Index

© 2007 Amadeus s.a.s. - All rights reserved 49

 A
Administrator
Amadeus Security, 1
Corporate Security, 1
Local Security, 1
Agent profile, 6
Amadeus information pages, 45
Amadeus Security Administrator, 1

C
Corporate Security Administrator, 1
Creating signs, 15

D
Documentation catalogue, 45
Downloading copies of HD Modules, 45
Duty codes, 28

E
Extended sign-in, 29

L
Language preference, 10
Local security, 1
default tables, 20
history, 37
language preference, 10
office default table, 20
Vendor Universal Sign Default Table, 25
Local Security Administrator, 1

R
Remote office jump, 31
Remote sign in, 32
Remote sign out, 33

S
Sign bank display, 3
Sign in
basic entries, 28
extended, 29
introduction, 27
remote, 32
remote office jump, 31
Sign out remotely from another terminal, 33
Signs
copying, 16
deleting, 17
universal, 35
updating, 12

U
Universal sign, 35

© 2007 Amadeus s.a.s. - All rights reserved 50

© 2007 Amadeus s.a.s. - All rights reserved 51