IMPORTANT QUESTIONS

UNIT-1

COMMUNICATION SKILLS

Multiple choice questions

Q1. Which of the following is NOT an element of communication within the communication

process cycle?

(a) Channel

(b) Receiver

(c) Sender

(d) Time

Ans. (d) Time

Q2. You need to apply leave at work? Which method of communication will you use?

a) e-mail

b) Poster

c) Newsletter

d) Blog

Ans. a. e-mail

Q3. By which action can senders cannot send their messages?

(a) Gestures

(b) Speaking

(c) Reading

(d) Writing

Ans. (c) Reading

Q4. Which of the following is an example of oral communication?

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(a) Newspapers

(b) Letters

(c) Phone call

(d) e-mail

Ans. (c) Phone call

Q5. What are the types of words we should use for verbal communication?

(a) Acronyms

(b) Simple

(c) Technical

(d) Jargons

Ans. (b) Simple

Q6. Why do we use e-mails?

(a) To communicate with many people at the same time.

(b) To share documents and files.

(c) To talk to each other in real-time.

(d) To keep a record of communication.

Ans. (b) to share documents and files.

Q7. Which of these is a positive (good) facial expression?

(a) Frowning while concentrating

(b) Maintaining eye contact

(c) Smiling continuously

(d) Rolling up your eyes

Ans. (b) Maintaining eye contact

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Q8. What does an upright (straight) body posture convey or show?

(a) Pride

(b) Professionalism

(c) Confidence

(d) Humility

Ans. (c) Confidence

Q9. Which of these is NOT an appropriate non-verbal communication at work?

(a) Keeping hands in pockets while talking

(b) Talking at moderate speed

(c) Sitting straight

(d) Tilting head a bit to listen

Ans. (a) Keeping hands in pockets while talking

Q10. Which of the following statement is true about communication?

(a) 50% of our communication is non-verbal

(b) 20% communication is done using body movements, face, arms, etc.

(c) 5% communication is done using voice, tone, pauses, etc.

(d) 7% communication is done using words.

Ans. (d) 7% communication is done using words.

Q11. Which of these are examples of positive feedback?

(a) Excellent, your work has improved.

(b) I noticed your dedication towards the project.

(c) You are always doing it the wrong way.

(d) All of the above Ans. (a) Excellent, your work has improved.

Q12. Which of these are examples of negative feedback?

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(a) I hate to tell you this but your drawing skills are poor.

(b) You can surely improve your drawing.

(c) This is a good drawing but you can do better.

(d) None of the above

Ans. (a) I hate to tell you this but your drawing skills are poor.

Q13. Which of the following are effective components of a good feedback?

(a) Detailed and time consuming

(b) Direct and honest

(c) Specific

(d) Opinion-based

Ans. (c) Specific

Q14. Which of these is NOT a common communication barrier?

(a) Linguistic barrier

(b) Interpersonal barrier

(c) Financial barrier

(d) Organisational barrier

Ans. (c) Financial barrier

Q15. Which of these are ways to overcome communication barriers?

(a) Respecting each other’s differences

(b) Using a translator

(c) Not communicating at all

(d) Using your own language for comfort

Ans. (b) Using a translator

Q16. In which of the following, the underlined word is an adjective?

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(a) Radha has a red dress.

(b) I can speak French.

(c) The Girl on the Train is a best-seller.

(d) Abdul can swim fast.

Ans. (d) Abdul can swim fast.

Q17. Which of these sentences is capitalised correctly?

(a) Ravi and i are going to the movies.

(b) Salim is visiting India in july.

(c) The Tiger is a strong animal.

(d) She is arriving on Monday.

Ans. (d) She is arriving on Monday.

Q18. Which of these sentences are punctuated correctly?

(a) When is the party.

(b) I had bread omelette and a Banana for breakfast,

(c) I am so excited about my first foreign trip!

(d) This is Abdul’s notebook.

Ans. (d) This is Abdul’s notebook.

Q19. In which of these sentences can you find an adverb?

(a) Divya drinks milk every day.

(b) Sanjay gifted me a new pen.

(c) I opened the door lock.

(d) Sita is 5-feet tall.

Ans.(a) Divya drinks milk every day.

Q20. Which of these sentences is in active voice?

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(a) A movie is being watched by them.

(b) The car was repaired by Raju.

(c) He is reading a book.

(d) The thief was being chased by a policeman.

Ans. (c) He is reading a book.

B. Subjective questions

Q1. List the different types of verbal communication. Include examples for each verbal

communication type.

Ans. Different types of verbal communication are :

Type of Verbal

Explanation and Examples

Interpersonal Communication

This form of communication takes place between two individuals and is

thus a one-on-one conversation.

Examples:

A manager discussing the performance with an employee.

Two friends discussing homework.

Written Communication

This form of communication involves writing words. It can be

letters, circulars, reports, manuals, SMS, social media chats, etc.

Examples

A manager writing an appreciation e-mail to an employee.

Writing a letter to grandmother enquiring about health.

Small Group Communication

This type of communication takes place when there are more than two people
involved.
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Press conferences

Board meetings

Team meetings

Public Communication

This type of communication takes place when one individual

addresses

a large gathering.

Examples

Election campaigns

Public speeches by dignitaries

Q2. Draw any five common signs used for Visual Communication. Explain what each conveys

and where did you see it?

Ans. Visual Communication is exchanging information through images. Common signs used for

Visual Communication are:

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Q3. What do you mean by feedback?

Ans. Feedback is the final component and one of the most important factors in the process of

communication. It is defined as the response given by the receiver to the sender.

Q4. Write down the common communication barriers you may come across when you move to

a new city or country.

Ans. Common Communication Barriers that we may come across when we move to a new city or

country are :

Linguistic Barriers: The inability to communicate using a language is known as language barrier to

communication. Language barriers are the most common communication barriers.

Cultural Barriers: Cultural barriers is when people of different cultures are unable to understand
each

other’s customs, resulting in inconveniences and difficulties.

Q5. Identify the conjunctions and prepositions from the list below and write these in the

correct box.

Over, Because, Under, And, Since, In, At, Although, Or, Up,

On, Beside

Ans.

Conjunction Preposition

Because, And, Or, Since, Although, Beside Over, Under, In, At, Up, On
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Q6. Write two sentences of each type of sentence—statement, question, exclamatory and

order.

Ans. Statement

1. I am going to School.

2. I study in Class 10

Question:

1. What is your name?

2. Where are you going?

Exclamatory:

1. Oh, my goodness, we won!

2. I can’t wait for the party!

Order:

1. Please lower your voice.

2. Meet me at the office at 10am

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PART A

UNIT-2

SELF MANAGEMENT SKILLS

Multiple choice questions

Q1. What makes you complete work or studies without others cheering you?

(a) Self-confidence

(b) Communication

(c) Self-motivation

(d) Self-esteem

Ans. (c) Self-motivation

Q2. Which of the following are types of motivation?

(a) Internal

(b) Intermediate

(c) External

(d) Extensive

Ans. (a) Internal and (c) External

Q3. Ravi works hard to get the best student award at the end of year. What type of motivation

is this?

(a) Internal

(b) External

(c) Both internal and external

(d) Not any specific type of motivation

Ans. (b) External

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B. Subjective questions

Q1. Describe stress and stress management in your own words.

Ans. Stress can be defined as our emotional, mental, physical and social reaction to any perceived

demands or threats.

Stress Management is about making a plan to cope effectively with daily pressures. Our ultimate
goal

is to make a balance between life, work, relationships, relaxation and fun.

We should always keep in mind the ABC of stress management.

A: Adversity or the stressful event.

B: Beliefs or the way you respond to the event

C: Consequences or actions and outcomes of the event

Q2. List your favourite stress management technique and elaborate why you find it the most

effective.

Ans. Few simple stress management techniques are:

1. Time management: Doing task on time is one of the most effective stress-relieving techniques.

2. Physical exercise and fresh air: A healthy lifestyle is essential for everyone. Stress is generally

lower in people who maintain a healthy routine. Doing yoga, meditation and deep breathing
exercises

help in proper blood circulation and relaxes the body.

3. Healthy diet: Having a healthy diet will also help you to reduce stress. Eating a balanced diet will

give you the strength to do your daily work efficiently.

4. Positivity: Focussing on negative aspects of life will add more stress. Instead, look at the good

things and stay positive.

5. Sleep: We should get a good night’s sleep for at least 7 hours so that our brain and body gets

recharged to function better the next day.

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Q3. What is Goal Setting?

Ans. Goal setting is all about finding and listing your goals and then planning on how to achieve
them.

Q4. In SMART goals, what does ‘S’ stand for? Explain.

Ans. ‘S’ stands for Specific. A specific and clear goal answers six questions. Who is involved in the

goal? What do I want to do? Where do I start? When do I start and finish? Which means do I use?

Why am I doing this?

Q5. What is the best way to work on long-term goals?

Ans. The best way to work on long-term goals are:

1. Plan a long term goals using SMART goal framework.

2. Make priority list of your goals.

3. Break your long term goal into short term goals.

4. Track your goals and stay positive.

Q6. What is time management and how can you manage your time?

Ans. Time management is the ability to plan and control how you spend the hours of your day and
do

all that you want to do. Steps to manage Time is given below:

1. Organise: We should plan our day to-day activities and also we should make a timetable that we

can follow.

2. Prioritise: We should make a to-do list that has all our activities and we rank them in the order of

their importance.

3. Control: We should have a control over our activities and time.

4. Track: We should identify and note where we have spent our time. This will help us analyse if we

have used our time effectively or not.

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Q7. How can tracking your time help you?

[Link] our time is to prepare a note where we have spent our time. This will help us to analyse

whether we have used our time effectively or not. It also helps us to identify time-wasting activities.
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PART-A

UNIT-3

INFORMATION AND COMMUNICATION TECHNOLOGY SKILLS

Multiple choice questions

Read the questions carefully and circle the letter (a), (b), (c) or (d) that best answers the question

Q1. Which of the following functions is not performed using a mouse?

(a) Turn on

(b) Hover

(c) Right click

(d) Drag and Drop

Ans. (a) Turn on

Q2. What is the term used when you press and hold the left mouse key and move the mouse

around?

(a) Highlighting

(b) Dragging

(c) Selecting

(d) Moving

Ans. (b) Dragging

Q3. Here are the steps that take place when starting a computer. Rearrange the steps in the

correct order.

(a) Desktop appears after login

(b) Login screen appears

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(c) Power on Self-Test (POST) starts

(d) Operating system starts

(e) Welcome screen appears

Ans. Steps in order are:

(a) Power on Self-Test (POST) starts

(b) Operating system starts

(c) Welcome screen appears

(d) Login screen appears

(e) Desktop appears after login

Q4. Which one of the following shortcut keys is used to paste a file?

(a) Ctrl + c

(b) Ctrl + p

(c) Ctrl + v

(d) Ctrl + x

Ans. (c) Ctrl + v

Q5. Which of the following is a valid file extension for Notepad file?

(a) .jpg

(b) .doc

(c) .text

(d) .txt

Ans. (d) .txt

Q6. What keys do you use to copy something?

(a) Ctrl+x

(b) Ctrl+c

(c) Ctrl+z
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(d) Ctrl+y

Ans. (b) Ctrl+c

Q7. What happens if you leave a device plugged in even after it is charged 100%?

(a) It can break.

(b) It can stop functioning.

(c) It can over-heat.

(d) Data can get corrupt.

Ans. (c) It can over-heat.

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Q8. How can an anti-virus protect your device?

(a) It can protect it from over-heating.

(b) It can increase its performance.

(c) It can prevent data from getting corrupt.

(d) It can backup data.

Ans. (c) It can prevent data from getting corrupt.

Q9. Which option is not required to keep a device cool?

(a) Keep the device unplugged when in use.

(b) Do not cover a laptop with a blanket.

(c) Make sure computer’s CPU fan is working.

(d) Avoid leaving the device in the sun.

Ans. (a) Keep the device unplugged when in use.

Q10. Which of the following is essential for maintaining keyboard?

(a) Turn the keyboard upside down and shake it to remove foreign material.

(b) Blow dust and other particles with help of a blower.

(c) Use a very dilute combination of soap and water applied with a non-abrasive cloth to remove

stains from the keycaps.

(d) All of the above.

Ans. (d) All of the above

Q11. What should you do to ensure secure online transactions?

(a) Lock your computer

(b) Give credit card or bank details only on safe websites

(c) Use anti-virus

(d) Do not use pirated software Ans. (b) Give credit card or bank details only on safe websites
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Q12. Which of the following trap small children into inappropriate relations?

(a) Online predators

(b) Worms

(c) Trojan Horse

(d) Anti-Virus

Ans. (a) online predators

Q13. What should a strong password consist of?

(a) Only letters

(b) Numbers and special characters

(c) Name of a person

(d) Letters, numbers and special characters

Ans. (d) Letters, numbers and special characters

Subjective questions

Q1. What is the function of the ENTER key?

Ans. ENTER key or the RETURN key is used to move the cursor to the beginning of a new line. In

some programs, it is used to send commands and to confirm a task on a computer.

Q2. How will you prevent others from using your computer?

Ans. We can prevent others from using our computer by creating login id and password. A login-id

and

password is like a key to the lock which allows you to use the computer.

Also make sure that once we finish our work on computer, we must log out or sign out so that no
one

else can see our work.

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Q3. How is a computer file system similar to our physical file system in a school?

Ans. Computer file system is similar to our physical file system in a school as our teachers has a

separate

cabinet where they keep the files of different students or classes on separate shelves. Similarly,

information on a computer is stored in electronic files, which can be put into separate folders.

Q4. What are the steps you will perform to save a text file in Ubuntu?

Ans. Steps to save a text file in Ubuntu are:

1. Click Save

2. Save As dialog box Open.

3. Browse the Desktop folder.

4. Type the name of the file and click on save button.

Q5. Explain how to clean a computer on a daily basis.

Ans. Cleaning a computer means to keep the screen, keyboard and mouse clean.

1. We can clean a keyboard with a soft brush.

2. We can wipe the screen with a soft cloth.

3. We can avoid eating and keeping glasses of water near a computer

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Q6. How can you increase the performance of a computer?

Ans. We can increase the performance of a computer by removing unnecessary files and data, such

as

temporary files and images. . We can use some disk cleaner software, to clean the unnecessary
files.

Q7. Explain how Trojan Horse virus works.

Ans. A Trojan Horse disguises itself i.e., it appears to be a useful software program but once it

reaches a computer it starts behaving like a virus and destroying data.

Q8. List the various ways you can use to protect your data.

Ans. Various ways to protect our data is:

1. Use passwords to login to your computer.

2. Install Anti-virus and Firewall

3. Data Encryption.

4. We should give details of our credit card or bank account only on secure sites.