CSA NEW Questions but need to follow the old questions as well

1. Which ServiceNow capability provides assistance to help users obtain information,

A. Now Support

B. ServiceNow Messenger

C. Agent Workspace

D. Virtual Agent

E. Knowledge Chat

Ans D

2. What instance resource allows you to access guided tours, information about actions,
and instructions on how to use inputs and outputs in your flow?

A. Now Support

B. Community

C. Docs

D. Help Panel (question mark icon)

Ans D
3. When importing data from a spreadsheet, which step defines where the incoming data
columns will be written in the receiving table?

A. Select Data Source

B. Schedule Transform

C. Load Data

D. Create Transform Map

E. Field Alignment

Ans D

4. On a form header, what icon would you click to access Template features?

A. Context Menu

B. Paper clip

C. Stamp

D. More options (...)

Ans D
5. Access Control rules are applied to a specific table, like the Incident table. What is the
object name for a rule that applies to the entire Incident table (all rows and fields)?

A. incident.*

B. [Link]

C. incident.!

D. [Link]

Ans D

6. On a list, what does each row show?

A. A filter

B. A record

C. A table

D. A field

Ans B
7. Which action enables personalization in a form for the admin role, only?

A. Navigate to sys_form_properties.list and set the property

B. Navigate to Context Menu > Configure > Form Layout and select ‘Enable Personalization’
and Enter the ‘admin’ role.

C. Navigate to Context Menu > Configure > Table and add the role ‘Admin’ in the ‘Available
User’ list box.

D. Navigate to sys_properties.list find the property [Link].personalize_form.role and set

Ans D

8. Which element is used to track items not saved with a field, in a record?

A. Sidebar

B. List Editor

C. Activity formatter

D. Dictionary

Ans C
9. What does ServiceNow recommend as a best practice regarding data imports?

A. Adjust your Transform maps, after the data is loaded into the target table.

B. Use extremely large Import Sets, instead of multiple large Import Sets.

C. Create a new Import set table for each new data load.

D. Plan time before your import to remove obsolete or inaccurate data.

E. Monitor data quality and clean imported data, using the Data Scrub Workspace.

Ans D

10. When an administrator sets a policy that is applied to all data entered into the Platform
(UI, Import Sets, or Web Services), where does this policy run by default?

A. Network

B. Server

C. Client

D. Browser

Ans B
11. If a user is on an Incident form and is alerted when they change the value of the Priority
field, which type of script executes in the Platform?

A. A server script

B. A client script

C. A fix script

D. A business rule

Ans B

12. Which feature can be used to categorize a set of records from a list and make them
visible to other users?

A. Tags

B. History

C. Favorites

D. Activity Formatter

Ans A
13. The testing team needs to be able to perform activities in the test instance, as though
they are a member of the Service Desk group. What role would they need to be able to
switch between user accounts, without logging out and back in?

A. service_desk

B. impersonator

C. admin

D. incognito

Ans B

14. What are the benefits of building flows using Flow Designer? (Choose three.)

A. Provides IDE for complicated scripting

B. Provides built-in libraries /API for complex coding

C. Automatically populates SLA records

D. Provides natural-language descriptions of flow logic

E. Supports No-Code application development

F. Supports easy integration with 3rd party systems

Ans DEF
15. Which helps to visualize configuration items and their relationships?

A. Tables

B. Schema Map

C. Flow Design

D. Transform Map

E. Dependency View

Ans E

16. Which tables are children of the Task table and come with the base system? (Choose
three.)

A. Config

B. Problem

C. Dictionary

D. cmdb

E. Incident

F. Change Request

Ans BEF
17. Which role(s) are required to impersonate a user? (Choose two.)

A. security_admin

B. sys_admin

C. impersonator

D. sys_user

E. admin

Ans CE

18. Which set of steps is used to import spreadsheet data into a ServiceNow table?

A. Select Data Source, Schedule Transform

B. Load Data, Create Transform Map, Run Transform

C. Define Data Source, Select Transform Map, Run Transform

D. Select Import Set, Select Transform Map, Run Transform

Ans B
19. What contains the configuration changes made in an instance (i.e. changes in a form)
and helps to implement the changes from the Dev environment to another environment?

A. Transform maps

B. Update sets

C. Import sets

D. System dictionaries

Ans B

20. An administrator creates “customer_table_admin” and “customer_table_user” roles for

A. [Link]

B. [Link]

C. customer.field

D. customer.*

Ans A
21. Which tables are available by default in a ServiceNow instance? (Choose three.)

A. User

B. Issue

C. Incident

D. Project

E. Task

F. Item

Ans ACE

22. In a Knowledge Base record, where can an administrator find the User Criteria for who
can read the articles?

A. From the Accessible to tab

B. From the Available to tab

C. From the Can Access tab

D. From the Can Read tab

Ans D
23. What action helps to see which modules are visible to a user?

A. Install the Bomgar plug-in

B. Initiate a Connect Chat session

C. Launch a NowChat window

D. Impersonate the user

Ans D

24. What are the di erent Notification methods that can be used to alert users when events
that concern them have occurred? (Choose three.)

A. Meeting Invitation

B. Email

C. Browser Pop ups

D. Messenger

E. SMS

Ans ABE
25. What are the steps to apply an update set retrieved from another instance?

A. Load the Update Set > Import the Update Set > Install

B. Verity Update Set is Complete, Retrieve, Preview, Commit

C. Verify Update Set is Complete, Test Connection, Apply

D. Import the Update Set > Verify the Update Set is complete > Link the Update Set >
Publish

Ans B

26. After finishing your work on High Security Settings, what is a possible way to return to
normal admin security levels?

A. Select Global Update Set

B. Log out and back in

C. End Impersonation

D. Select Normal role

E. Use System Administration > Normal Security module

Ans B
27. Which feature can be used to give users the choice to easily populate the most-used
fields for a specific table?

A. Tags

B. Formatter

C. Template

D. Reference type fields

Ans C

28. What protects applications by restricting access to data in another application, in the
same instance?

A. Admin Center

B. Access Control Rules

C. Assignment Rules

D. Application Scope

Ans D
29. Which module in the Service Catalog application is used to create a new catalog item?

A. Configuration Items

B. Maintain Items

C. Content Items

D. Catalog Items

Ans B

30. What helps to define the structure of a catalog item form that is displayed to the
customer?

A. Variables

B. Catalog Description

C. Catalog Definition

D. Order Guides

Ans A
31. Which displays the list of activities, or history, on a form?

A. Formatter

B. Dictionary

C. Sidebar

D. History Menu

Ans A

32. Where should an administrator navigate to add the "Save" button in the form header?

A. Context Menu > Form Design

B. All > System Properties > UI Action Settings

C. All > System Properties > UI Properties

D. Context Menu > Form Layout

Ans c

33. What are the options that can be set to determine when a Business Rule executes?
(Choose four.)

A. Async

B. Load

C. Change

D. Display

E. After
F. Before

G. Submit

H. Click

Ans ADEF

34. Which path is used on the Filter Navigator to display the list of records from the
sys_user table?

A. sys_user.display

B. sys_user.do

C. sys_user.list

D. sys_user.view

Ans C

35. Which access control rule applies to every field in the incident table?

A. incident<=>*

B. [Link]

C. incident.*

D. incident||*

Ans C
36. What is the purpose of an application scope?

A. Scope determines which parts of an application are available for use by other
applications In ServiceNow

B. Scope prevents applications from changing their own tables and business logic

C. Scope determines the functionality of core services in the platform

D. Scope determines all applications access each other's tables and business logic

Ans A

37. On a Catalog Task record, how would an administrator change the priority choice
options?

A. In the Context menu of the form, select Configure Options

B. Right-click the Priority Label > select Configure Lists

C. Right-click the Priority Label > select Configure Choices

D. Open the Data Dictionary > select Values

Ans C
38. Which sequence of actions applies an update set to an instance?

A. Preview, Save, Commit

B. Preview, Retrieve, Commit

C. Retrieve, Commit, Preview

D. Retrieve, Preview, Commit

Ans D

39. A customer asks you to make the following updates to a form:

1. When Caller field is populated, automatically look up caller location and load it in the
Location field.

2. Add notice at the top of the page when the record is submitted.

What type of script would you use to meet this requirement?

A. UI script

B. Server script

C. JavaScript

D. Client script

Ans D
40. When does a Business Rule execute in ServiceNow?

A. When a user downloads a report

B. Before or after a user logs into the platform

C. Before or after a record is saved to the database

D. Only when a record is deleted

Ans C

41. Where do Ul Policies run?

A. Client-side (browser)

B. Knowledge Base

C. Server-side (database)

D. Within server-side scripts

Ans A
42. You are creating a catalog item for ordering a new desktop computer. The computers
have these options:

Color: Black or Silver -

RAM: 32 MB or 64MB -

Keyboard: Standard or Ergonomic -

Monitor: 24 inch or 32 inch -

How would you add these options to the catalog item form?

A. Add choices

B. Add variables

C. Add UI options

D. Add fields

Ans B
43. Which action launches the Form Design interface?

A. In the Form context menu, select Configure > Form Design

B. In the Form context menu, select Configure > Form Layout > Designer

C. In the Form context menu, select User Experience > UX Dashboard

D. In the Form context menu, select Configure > Forms > Developer

E. In the form context menu, select Pages > Page Design

Ans A

44. Which form element displays the list of activities, or history, on a task form?

A. Action Formatter

B. Activity Formatter

C. Action Stream

D. Sidebar

Ans B