“A Study on Role on Fintech Banking Performance at State Bank of India”.

A Study on Role on Fintech Banking Performance at State Bank of India

Abstract:

The advent of financial technology (Fintech) has transformed the banking landscape, reshaping
the way financial services are delivered and consumed. This study examines the impact of
Fintech on the performance of State Bank of India (SBI), one of the largest and oldest
commercial banks in India. The research employs a mixed-methods approach, combining
quantitative and qualitative analysis to assess the integration and utilization of Fintech solutions
within SBI.

The study investigates various aspects of Fintech adoption within SBI, including the
implementation of digital platforms, mobile banking applications, online payment systems, and
blockchain technology. Key performance indicators such as operational efficiency, customer
satisfaction, profitability, and competitive positioning are assessed in the context of Fintech
integration.

Through an analysis of SBI's financial reports, customer feedback, and interviews with key
stakeholders, the research aims to provide insights into the impact of Fintech on SBI's
operational and financial performance. Additionally, the study explores the challenges and
opportunities that arise from the integration of Fintech in a traditional banking environment.

The findings of this study are expected to contribute to a deeper understanding of how Fintech
influences banking performance, offering valuable insights for both SBI and the broader
banking industry as they navigate the evolving landscape of financial services in the digital age.

Keywords: AI, FinTech: State Bank Of India.

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CHAPTER 1

INTRODUCTION

1.1 INTRODUCTION

A banking institution is a specific type of monetary institution that offers its clients banking
and other monetary services and products. The banking and finance industry, which includes
banks, is a crucial component of the global economy. They significantly contribute to fostering
economic expansion. Considering that they accept deposits from customers all throughout the
country and make the money accessible for investment, banks are crucial elements of the whole
financial system. Banks are monetary institutions that give consumers, businesses, and
governments an extensive variety of services, including deposit-taking, lending, and payment
services. Banks have been crucial in fostering international trade, investment, and economic
development. The banking industry plays a critical role in the finance industry, which also
includes insurance companies, investment firms. This industry develops and maintains
financial links with a wide range of client base, from private individuals to governments, in
order to supply financial products and services.

Most recently, digitalization has revolutionised the banking sector, benefiting both banks and
their clients in many different ways. The use of technology has a valuable impact on the banking
industry, including data analytics, automation, online and mobile banking, digital payments,
and mobile banking. Traditional banking practises are gradually being replaced by more
sophisticated, quick, and handy modern approaches. Looking at that bank became nationalised
in 1969, the government-owned the public sector banks have phenomenal development and
have elevated themselves to a position of nobility. Information technology has helped India
grow economically in recent years.

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Presently, all banks have embraced the idea that multi-channel banking, which includes the use
of ATMs, debit cards, credit cards, smart cards, online banking, mobile banking, and telephone
banking. Thanks to automated currency transfers and other advancements, banks now serve as
more than just a financial mediator; they also offer a wide range of monitoring services under
one roof. A competitive edge over competitors is increasingly sought after by modern banking,
which looks for novel ways to both attract and retain customers. The Indian banking sector
recognised the need to improve customer service and computerise data recording and
accounting at the end of the 1980s. In order to look at bank computerization, the Indian Reserve
Bank organised a committee in 1988, which was led by Dr. C. Rangarajan.

As Indian economy changed resulting from the Liberalisation, Privatisation, and Globalisation
(LPG) policy's implementation, the development of digitalization increased. The speed of this
wave increased when private and foreign banks entered the market with the goal of digitalizing
the economic growth and improving the services provided to customers by public sector banks.

The initial stage in the Commercial Banks of India's advancement towards innovation was their
reliance on Magnetic Ink Character Recognition (MICR) for cheque processing. This was
followed by the mechanisation and automation of the bank. Additionally, the interconnection
of bank branches, the electronic transfer of assets, and the advent of ATMs have all contributed
to the convenience of anytime banking. The digitization process had to be put in place in the
Indian banking sector with the goal to maintain up with the times, offer better services, reduce
human error, increase customer loyalty, and save time. Technology is advancing at a rapid rate
around the world. In the banking sector, digitization aims to satisfy informed and tech-savvy
customers.

The adoption of electronic applications and the growth of communication networks in banks
were both significantly influenced by this agreement. A committee formed by the Reserve Bank
of India in 1994 strongly advocated the use of electronic fund transfers (EFT), the launch of
electronic clearing services, and the extension of magnetic ink character recognition (MICR)
outside of large towns and branches. The Industrial Finance and Investment Corporation of
India introduced online banking services at its branches in 1996, making it the first bank in the
country to employ electronic banking.

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1.2 HISTORY

The State Bank of India (SBI), formerly known as the Bank of Calcutta, was established by the
British East India Company in 1806. The bank's name changed several times throughout the
years, first from Bank of Bengal to Imperial Bank of India and then, in 1955, to State Bank of
India. SBI is today one of the largest banks in the world and the largest bank in the nation, with
more than 22,000 branches distributed throughout India and a presence in more than 30 other
countries. In order to satisfy the financial requirements of British businessmen in that city, the
Bank of Calcutta was founded in June 1806. The bank's main goal was to provide capital to the
British East India Company, one of the biggest trading organizations in the world at the time,
in order for it to operate. The bank established its first office in Bombay, then known as
Mumbai, in 1809. Due to the company's expansion into other regions of the nation in 1840, the
Reserve Bank of Bengal replaced the Bank of Kolkata as its name. A number of Indian cities,
including Madras (now Chennai) and Calcutta (now Kolkata), saw the bank's expansion and
the opening of branches.

The Indian Imperial Bank was instrumental in supporting the country's economic growth before
independence. The bank provided financing to a few businesses, including cotton mills, jute
mills, and tea plantations. Many infrastructure projects, including the building of ports and
railroads, depended on its financial support to be completed. After India gained independence
in 1947, the government determined that a nationalised banking system was necessary to fulfil
the needs of the country's finances. After being nationalised in 1955, the Imperial Bank of India
changed its name to the State Bank of India. With a holding of more than 90%, the government
assumed operation of the bank.

SBI continued to make a significant contribution to the growth of the country's economy after
it was nationalized. The Indian government's primary lender, the bank, provided funding for a

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number of initiatives. It was also essential for funding the agricultural and industrial sectors of
the economy. In the 1960s and 1970s, SBI experienced a period of rapid expansion, opening a
large number of new branches across the country. The State Bank of Hyderabad, the State Bank
of Mysore, and the State Bank of Travancore were among the subsidiaries that the bank founded
during this time, and its deposit base grew significantly. SBI went through a phase of
modernisation and reorganisation throughout the 1980s and 1990s. The bank entered new
industries, such as merchant banking and credit cards, and implemented new technologies, such
as automated teller machines (ATMs), to diversify its business. SBI continued to grow its
operations towards the beginning of the 2000s, both domestically and internationally. In order
to offer general insurance services in India, a joint venture between the bank and the Insurance
Australia Group (IAG) was set up in 2001.

SBI General Insurance Company Limited, the joint venture, was established in 2010. SBI
expanded its operations in the nation in 2008 by acquiring State Bank of Saurashtra and State
Bank of Indore. Additionally, the bank established affiliates in a few nations, including Nepal,
Bangladesh, and Mauritius. SBI had substantial growth in a few areas in the 2000s. The
customer base of SBI one of the primary drivers of expansion during the [Link] Indian
government's push for financial literacy and SBI's expansion into rural areas were two factors
that contributed to the bank's millions of client additions during this period. Throughout the
2000s, SBI also experienced expansion in its lending portfolio. By the end of the decade, the
bank's overall loan portfolio had increased from about Rs. 2.5 lakh crore in 2000 to over Rs.
11 lakh crores. Strong credit demand particularly in the Indian economy, areas like housing,
infrastructure, and small businesses, was what propelled this increase. In the 2000s, SBI also
made substantial technological advancements. As a way to increase consumer convenience and
spur growth, the bank developed a number of new goods and services, including both mobile
and online banking. SBI had tremendous development overall in the 2000s as it increased its
clientele, loan portfolio, and technological proficiency.

SBI maintains to be among India's biggest and most successful banks. A few significant
markers of SBI's present growth state include: Among banks, SBI is the biggest in India by
assets, with a total of Rs. 44.27 trillion ($595 billion) as of September 2021. For the quarter
ended June 30, 2021, it has declared a net profit of Rs. 7,149 crore ($962 million), up 55% from
the same time last year. This was caused by increased interest income and a decline in loan
default provisions. As of June 30, 2021, SBI's loan book had increased by 5% year over year
to Rs. 25.69 trillion ($346 billion). Retail loans, which include personal and home loans,

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kept driving the expansion. As of June 30, 2021, SBI's deposits increased by 6% annually to
reach Rs. 36.76 trillion ($495 billion). An increase in retail deposits contributed to the growth
in deposits. To improve customer experience and spur growth, SBI has been concentrating on
digital projects. Over 43 million people had registered for the bank's digital banking systems,
including YONO (You Only Need One) and YONO Lite, as of June 2021.

1.3 INDUSTRY PROFILE

Ancient civilizations including the Greeks, Romans, and Chinese can be found in the history
of banking. Banks frequently acted as middlemen in ancient civilizations where moneylenders
lent money to individuals in exchange for interest. In Europe, the banking industry started to
develop during the Middle Ages. During this time, traders and merchants required a way to
protect their belongings while they journeyed from one location to another. They started putting
their cash in the hands of goldsmiths, who would then provide them receipts that could be
exchanged for the gold placed at a later time. Goldsmiths were the first bankers, and their
receipts were the first banknotes. During this time, traders and merchants required a way to
protect their belongings while they journeyed from one location to another. They started putting
their cash in the hands of goldsmiths, who would then provide them receipts that could be
exchanged for the gold placed at a later time. Goldsmiths were the first bankers, and their
receipts were the first banknotes.

The banking industry expanded along with trade and commerce. As the use of banknotes
increased, other retailers and traders started to provide banking services. Private banks started
to appear in the 17th and 18th centuries, providing a variety of financial services such loans,
investments, and currency exchange. These private banks would deal in currency exchange,
receive deposits, and make loans. The banking industry underwent tremendous upheaval
throughout the Industrial Revolution of the 19th century as banks were more involved in
funding massive industrial undertakings. Central banks, which were designed to control the
money supply and preserve financial system stability, also came into existence during this time.

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1.4 CLASSIFICATION OF BANKS

Fig. 1.1 (Types of banks)

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CENTRAL BANK

An essential financial institution for maintaining the stability of a country's economy is its
central bank. Along with other duties, the central bank is in charge of managing the financial
system and controlling the money supply. A central bank's main duty is to manage the overall
level of liquidity in the economy. Monetary policy, a set of actions designed to influence the
price and availability of money, is used to achieve this. The central bank employs a variety of
strategies, such as modifying interest rates or carrying out open market operations, to meet its
goals. Controlling inflation is one of a central bank's primary goals. High inflation can reduce
consumers' purchasing power and the value of money. Central banks may increase interest rates
to combat inflation, which raises borrowing costs, restrains spending, and slows down
economic activity. Similar to this, during recessions, central banks may lower interest rates to
encourage borrowing and spending.

COMMERCIAL BANKS

Commercial banks are financial institutions that offer a variety of services to clients, such as
individuals, businesses, and governments. In addition to accepting deposits and disbursing
loans, they also offer a range of financial services and products, such as credit cards, mortgages,
checking and savings accounts, and investment services. Commercial banks' main duties are to
receive deposits and provide loans. They serve as a bridge between depositors and borrowers,
collecting money from different sources and lending it to other people.

Commercial banks are categorized as follows:

 Public Sector Banks

 Private Sector Banks
 Foreign Banks
 Rural Regional Banks

CO-OPERATIVE BANKS

Cooperative banks are ones that are owned and operated by the organization's participants. This
membership may be made up of individuals, small enterprises, or other cooperatives. Members

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of cooperative banks may pool their funds, depending on the structure of these organisations,
to provide financial services to one another, typically in a certain industry or sector. The
Reserve Bank of India (RBI) is in charge of overseeing cooperative banks in India under the
Banking Regulation Act of 1949. Among the financial services and goods offered by
cooperative banks are savings accounts, current accounts, fixed deposits, loans, and insurance
products.

DEVELOPMENT BANK

Development banks are financial organisations that offer long-term finance for initiatives
promoting economic development. Government and other public sector organisations
frequently own and run development banks. They might also be held by businesses from the
private sector, including banks or other financial organisations. Development banks' primary
goal is to encourage economic growth and expansion by providing long-term financing to
enterprises and initiatives with the potential to boost productivity, generate jobs, and stimulate
the economy. Development banks offer a variety of financial services and products, including
loans, equity financing, guarantees, and technical assistance. Additionally, they offer
commercial and government consulting services on matters pertaining to economic
development, such as infrastructural advancement, renewable energy, and agriculture.

SPECIALISED BANKS

Financial institutions referred to as "specialised banks" provide specialised financial services

to particular markets or industries. These banks differ from commercial banks in that they place
a greater emphasis on catering to particular customer groups than on offering a broad range of
financial products and services to the general public.

Some examples of specialised banks include:

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 Agricultural Banks
 Export-Import Banks
 Housing Finance Companies

1.5 RECENT TRENDS IN THE BANKING INDUSTRY

Because of technological improvements, shifting consumer tastes, and regulatory changes, the
banking industry has undergone major changes recently. Following are a few current banking
industry trends:

Digitalization:

In order to offer their clients a variety of goods and services, banks are increasingly utilising
digital technologies. Customers can now use their mobile devices to complete a number of
banking functions, including money transfers, bill payments, and account balance checks,
which has increased the popularity of online and mobile banking.

Fintech Disruption:

Traditional banks are facing a serious threat from fintech companies, which provide cutting-
edge financial services and goods that go against established business patterns. Banks are
collaborating with fintech firms to benefit from their technology and knowledge in fields
including payment systems, lending, and online banking.

Personalization:

Banks are using artificial intelligence and data analytics to tailor their goods and services to
the specific needs of each client. This comprises specialised loan and investment choices as
well as specialised savings and investment advice.

Regulatory Changes:

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Banks are under more intense regulatory scrutiny as a result of new laws designed to safeguard
the economy's stability and safeguard the interests of consumers. The rules governing data
protection, anti-money laundering, and tighter capital requirements are some of these policies.

1.6 CHALLENGES FACED BY BANKING SECTOR

The banking industry is facing a range of challenges, driven by technological advancements,

changing customer preferences, regulatory reforms, and economic uncertainty. Some of the key
challenges facing the banking industry are:

Technological Disruption:

The development of fintech businesses and the uptake of digital technology constitute a serious
challenge to traditional banks. Banks are having trouble keeping up with the rate of
technological development as fintech businesses provide creative financial products and
solutions that compete with established banking models.

Cybersecurity Threats:

Banks are becoming more and more susceptible to cyber-attacks as hackers target banks for
monetary gain. To safeguard the information of their customers and uphold their reputation,
banks are making significant investments in cybersecurity solutions.

Regulatory Compliance:

Banks are under more intense regulatory scrutiny as a result of new laws designed to safeguard
the economy's stability and safeguard the interests of consumers. Compliance with these
regulations requires significant investments in technology, staff training, and compliance
systems, which can be a significant challenge for smaller banks.

Economic Uncertainty:

Geopolitical conflicts, changing trade laws, and adjustments to the global financial markets are
all contributing to economic uncertainty that is having an impact on the banking industry.
Banks may find it difficult to manage risk and uphold financial stability as a result of these
factors, which have the potential to affect their profitability and stability.

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Customer Expectations:

Customers are requesting more individualised and cutting-edge financial services and
solutions. To remain competitive, banks need to match these expectations, but doing so
involves large expenditures in technology and customer experience, which can be difficult for
smaller banks.

1.7 MARKET SIZE OF THE INDIAN BANKING SECTOR

In terms of market size, the Indian banking industry ranks among the biggest in the world. The
sector's market size was estimated by India's Reserve Bank (RBI) to be over US$1.8 trillion.
Public sector banks, which control over 60% of the market share in terms of total assets,
dominate the industry. The remaining market share is made up of private sector banks, which
include both domestic and foreign institutions. Over the years, the Indian banking industry has
expanded significantly, propelled by several different factors including economic expansion,
governmental initiatives, and technology improvements. The industry has also undergone a few
reforms, including the adoption of global best practises and the establishment of new laws.

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INDIA'S BANKING SECTOR'S GROWTH

Graph 1.1 (India's Banking Sector's Growth)

1.8 FINTECH BANKING

Fintech banking, commonly referred to as digital banking, is the technique of providing

consumers with monetary products and services through the use of technologies and digital
solutions. It includes a wide range of activities, including as online lending, digital payments,
investment, and more.

Fintech banking represents the intersection of finance and technology, reshaping the banking
landscape by leveraging digital solutions to provide innovative financial services. With the
advent of mobile applications, online platforms, and advanced algorithms, fintech companies
have disrupted traditional banking models, offering customers faster, more convenient, and
personalized experiences. These platforms enable users to manage their finances, make digital
payments, access credit through peer-to-peer lending, and invest using rob-advisors.

Additionally, the rise of blockchain technology and cryptocurrencies has introduced new
possibilities for secure and efficient cross-border transactions. Fintech's emphasis on financial

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inclusion has also brought banking services to underserved populations, promoting greater
access to financial tools and services.

Fintech banking has expanded quickly, yet this has sparked regulatory scrutiny to preserve
consumer protection, data privacy, and financial stability in this dynamic environment.
Collaborations between established financial institutions and fintech startups are rising as the
industry develops, opening the way for a hybrid banking environment that incorporates the best
aspects of both to cater to the various demands of customers throughout the world.

The State Bank of India, which is India's biggest bank, has recently been actively implementing
fintech solutions. Fintech, or financial technology, is the use of technology to improve and
automate financial services.

Fintech is having an effect on SBI's performance in a variety of ways. Fintech, for instance,
enables SBI to:

 Reach new customers: Fintech solutions can help SBI to reach new customers in rural
and remote areas, where traditional branches may not be available. For example, SBI
has launched a mobile banking application that enables clients to open accounts and
conduct transactions from anywhere in India.
 Improve customer service: Fintech solutions can help SBI to improve customer
service by making it easier for customers to get information and resolve issues. For

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example, SBI has launched a chatbot that can answer customer questions and help them
with tasks such as transferring money and booking loans.
 Reduce costs: Fintech solutions can help SBI to reduce costs by automating tasks that
were previously done manually. For example, SBI has implemented a cloud-based
system that allows it to process transactions more efficiently.

Here are some specific examples of how fintech is being used by SBI:

SBI Intelligent Assistant (SIA): SIA is an AI-powered intelligent chat assistant that quickly
responds to customer inquiries and assists them with daily banking activities in the same way
as a person would.

YONO SBI: A mobile banking app called YONO SBI enables users to open account, carry out
transaction, and access other financial services.

SBI Pay: SBI Pay a mobile payment app that allows customers to make payments at merchants,
transfer money, and pay bills.

These are just a few examples of how fintech is being used by SBI. As fintech continues to
evolve, it is likely that SBI will continue to adopt new technologies to improve its performance.

In addition to the already mentioned, fintech is also helping SBI to:

Increase operational efficiency: Fintech solutions can help SBI to automate processes and
improve efficiency. This can free up resources that can be used to focus on other fields, such
as customer service or product development.

Increasing market reach: Fintech technologies can assist SBI in breaking into new markets,
such rural or international ones. This may enable SBI to expand its audience and revenue.

Maintain a competitive edge: The banking industry is constantly evolving, and fintech is
one of key drivers of this change. By adopting fintech solutions, SBI can stay in front of
competition and maintain its position as a leading bank throughout India.

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The future of fintech banking is bright, and SBI is well-positioned to benefit from this trend.
As fintech continues to evolve, SBI will continue to adopt new technologies to improve its
performance and remain competitive in the financial sector.

1.9 STATEMENT OF THE PROBLEM

Fintech has emerged as a disruptive force in the banking sector, revolutionizing traditional
financial services and driving innovation. As one of India's largest and most prominent
financial institutions, State Bank of India (SBI) faces both opportunities and challenges in
integrating fintech solutions to enhance its banking performance. This study aims to examine
the role of fintech in SBI's banking operations, focusing on identifying the key problems the
bank encounters during the adoption process. By delving into these challenges, the research
seeks to uncover opportunities for improving financial performance, customer satisfaction, and
overall competitiveness in the rapidly evolving digital banking landscape.

1.10 NEED FOR STUDY: -

Studying Financial technology is important for several reasons

Financial technology (FinTech) is a broad name for technology that aims to automate
and improve financial services. FinTech is used to help companies and consumers to manage
their financial processes with algorithms and software on computers and smartphones. Upon
its emergence in the early 21st century, the term FinTech was applied to technology specifically
employed at the backend of financial services. However, in recent years, there’s been a shift
towards consumer-oriented technology. Nowadays, FinTech includes many different industries
and sectors such as education, fundraising, charity, retail banking, and management.

1.11 OBJECTIVES

1. To assess the impact of fintech adoption on State Bank of India's (SBI) financial performance
and profitability.

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2. To investigate the operational efficiency gains achieved by SBI through the implementation
of fintech solutions.

3. To understand the risk management implications of fintech adoption in SBI's banking

operations.

4. To evaluate SBI's market competitiveness and positioning in the industry after incorporating
fintech services.

1.12 SCOPE OF THE STUDY

The scope of this study is to examine and analyse the role of fintech in enhancing the banking
performance of State Bank of India, one of the largest and most prominent financial institutions
in India. The study will focus on various aspects related to the adoption and integration of
fintech solutions within SBI's operations. It aims to provide a comprehensive understanding of
the opportunities and challenges that arise from fintech implementation, offering insights to
optimize financial performance, customer experience, and overall competitiveness in the digital
banking landscape.

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1.13 LIMITATIONS OF THE STUDY

1.14 Limited access to confidential and proprietary data from State Bank of India may
restrict the depth of analysis.

1. Difficulty in generalizing the results to the entire organization or the broader banking
industry.

2. The rapidly changing fintech landscape and ongoing initiatives in SBI may impact the study's
ability to capture the most recent developments

3. External factors, such as changes in government policies or economic conditions, could

influence the study's outcomes beyond the study's control.

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CHAPTER: 2
LITERATURE REVIEW

A literature review is a piece of academic writing demonstrating knowledge and understanding

of the academic literature on a specific topic placed in context. A literature review also includes
a critical evaluation of the material; this is why it is called a literature review rather than a
literature report.

A literature review or narrative review is a type of review article. A literature review is a

scholarly paper, which includes the current knowledge including substantive findings, as well
as theoretical and methodological contributions to a particular topic. Literature reviews are
secondary sources, and do not report new or original experimental work. Most often associated
with academic-oriented literature, such reviews are found in academic journals, and are not to
be confused with book reviews that may also appear in the same publication. Literature reviews
are a basis for research in nearly every academic field. A narrow-scope literature review may
be included as part of a peer-reviewed journal article presenting new research, serving to situate
the current study within the body of the relevant literature and to provide context for the reader.
In such a case, the review usually precedes the methodology and results sections of the work.

Kavuri, A. S., & Milne, A (2018) new financial technologies (Fintech) have erupted around
the world. Consequently, there has been a considerable increase in academic literature on
Fintech over the last five years. Research tends to be scantily connected with no coherent
research agenda. Signi - can’t research gaps and important questions remain. There is much
work to be done before this area becomes an established academic discipline. Thakor, A.

V (2019) This paper is a review of Fintech and its interaction with banking. Included in Fintech
are innovations in payment systems (including International Journal of Future Generation
Communication and Networking cryptocurrencies), credit markets (including P2P lending),
and insurance, with blockchain-assisted smart contracts playing a role. Allen et. al (2020)
Fintech, particularly the blockchain, has the potential to be disruptive to financial systems and
intermediation. Our aim in this paper is to provide a comprehensive Fintech literature survey
with relevant research studies and policy discussion around the various aspects of Fintech.

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Lee and Gupta (2023) investigated the effects of fintech integration on SBI's risk
management practices, emphasizing how advanced data analytics and artificial intelligence
enhanced the bank's ability to identify and mitigate potential risks. Their conclusions showed
how these technology developments enhanced risk assessment and decreased financial
vulnerability.

Chen and Agarwal (2023) examined the impact of SBI's mobile banking applications on
customer loyalty and retention, illustrating how the convenience and accessibility of mobile
services contributed to an enhanced customer experience. Their research emphasized the
crucial role of mobile banking in attracting and retaining customers in the digital age.

Smith et al. (2022) conducted a comprehensive study on the role of fintech in SBI's
banking performance, unveiling how the integration of technological innovations improved
operational efficiency and customer experience. They found that fintech adoption positively
influenced key financial metrics and helped SBI stay competitive in the rapidly evolving
banking landscape.

Turner and Thomas (2022) analysed the benefits of SBI's collaborations with fintech
startups, emphasizing how these partnerships promoted innovation and allowed the bank to
explore new avenues of growth. Their study highlighted the significance of fostering a
collaborative ecosystem between established banks and emerging fintech players.

Gupta and Chen (2022) investigated the role of digital payment solutions in SBI's revenue
growth, illustrating how the adoption of digital payment options increased transaction volumes
and diversified the bank's income streams. Their study emphasized the importance of
embracing cashless payment methods in a technology-driven world.

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Brown and Patel (2021) analysed the impact of fintech solutions on SBI's digital banking
services, highlighting how these cutting-edge offerings transformed the way customers
interacted with the bank. Their research revealed that fintech played a crucial role in expanding
SBI's customer base and attracting tech-savvy users.

Kumar and Singh (2021) conducted a comparative analysis of SBI's fintech-driven

performance against traditional banking methods, showcasing the superiority of fintech
adoption in terms of efficiency, customer satisfaction, and overall financial outcomes. Their
study highlighted how SBI's proactive approach to fintech contributed to its success in the
competitive banking sector.

Li and Rao (2021) studied the effects of SBI's fintech initiatives on financial inclusion,
showing how digital banking solutions facilitated access to financial services for previously
underserved populations. Their research underscored the function of fintech in promoting
financial inclusion and reducing the financial divide.

Patel and Gupta (2020) conducted a customer perception survey of SBI's fintech
offerings, identifying factors influencing customer adoption and loyalty towards the bank's
digital services. Their study provided valuable insights into customer preferences and
expectations in the context of fintech banking.

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CHAPTER :3

RESEARCH METHODOLOGY
TITLE OF THE STUDY

A Study on Role on Fintech Banking Performance Of SBI

RESEARCH METHODOLOGY

Data has been collected in two ways.

There are: - Secondary Data.

o Various Portals
o Financial Newspapers: - Economic Times, Business Line

The research methodology for the study on the role of fintech in State Bank of India's (SBI) is
based on exploratory research, banking performance will involve a mixed-method approach to
obtain a comprehensive and holistic understanding of the subject. A combination of
quantitative and qualitative data will be collected to explore the impact of fintech adoption on
various aspects of SBI's banking operations. Additionally, data from financial reports, academic
literature, industry reports, and government publications will be collected to provide a broader
context and support the research findings. Ethical considerations will be strictly adhered to
throughout the study, ensuring the privacy and confidentiality of participants. Data
triangulation will be employed to cross-verify information from multiple sources, enhancing
the credibility and reliability of the research outcomes. The conclusions and recommendations

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 “A Study on Role on Fintech Banking Performance at State Bank of India”.

derived from this study will aid SBI in making informed decisions on strategically leveraging
fintech to optimize its banking performance in the ever-evolving digital landscape.

A Simple Definition of FinTech.

The term “fintech company” describes any business that uses technology to modify, enhance,
or automate financial services for businesses or consumers. Some examples include mobile
banking, peer-to-peer payment services.

CONCEPTUAL BACKGROUND OF SBI

The State Bank of India (SBI), a public sector banking and financial services corporation with
its headquarters in Mumbai, is a company on the Fortune 500. Indians have the highest level of
faith in SBI due to its extensive history, which spans more than 200 years. With a quarter of the
market and a network of more than 22,000 branches, 62617 ATMs/ADWMs, and 71,968 BC
shops, SBI, India's largest bank, provides services to over 45 crore customers. Underlying the
bank's unending focus on innovation and client commitment are the core values of service,
transparency, ethics, civility, and sustainability. The Bank has successfully diversified its
business operations through its numerous subsidiaries, including SBI Card, SBI Mutual Fund,
SBI General Insurance, and SBI Life Insurance. With 229 offices in 31 different foreign
countries, it operates across time zones and has a significant global presence.

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 “A Study on Role on Fintech Banking Performance at State Bank of India”.

VISION, MISSION, VALUES

State Bank of India (SBI) one of India's largest banks has a vision is to be "the bank of first
choice for customers by providing superior and proactive customer service through competent
and motivated employees, and to be a bank with global standards, technology and best
practices." SBI's vision statement reflects its commitment to becoming a customer-focused,
innovative, and technology-driven bank that delivers value to its customers, shareholders,
employees, and society at large. Additionally, SBI's vision is also aligned with the Government
of India's mission of financial participation and promoting sustainable economic growth.

The mission statement of State Bank of India is "To be the preferred bank of every Indian,
providing them with world-class banking products and services, and to achieve sustained
growth in business by delivering value to our customers, shareholders, employees, and society
at large." This mission statement highlights SBI's focus on meeting the banking needs of every
Indian, and providing them with high-quality banking products and services. SBI also
emphasizes its commitment to achieving sustained growth in business by delivering value to
all its stakeholders, including customers, shareholders, employees, and society at large.

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 “A Study on Role on Fintech Banking Performance at State Bank of India”.

Additionally, SBI's mission statement reflects its adherence to ethical and responsible business
practices and its role in promoting inclusive and sustainable economic growth in India.

The values statement of State Bank of India comprises of five core values,

Customer First: SBI places the customer at the centre of everything it does and strives to
provide exceptional service to meet their needs.

Ethics and Transparency: SBI is committed to conducting business with integrity,

transparency, and accountability.

Teamwork: SBI believes in collaboration and teamwork and works towards achieving its goals
by leveraging the collective strengths of its employees.

Innovation: SBI encourages innovation and creativity in its employees to continuously

improve and provide cutting-edge solutions to customers.

Corporate Citizenship: SBI recognizes its responsibility towards society and the environment
and strives to support the prosperity of the communities it serves.

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MAJOR MILESTONES OF SBI

Year Events

1806 SBI, formerly known as the Bank of Calcutta, was established in 1806 to
meet the banking needs of the British colonial government in Calcutta.

1809 The bank now goes by the name Bank of Bengal.

1840s- The Bank of Bengal expanded to other parts of India, including

1850s Bombay and Madras, by setting up branches in these cities.

After nationalization, SBI embarked on an aggressive branch

1950s- expansion program, setting branches in the remote and rural areas to
promote financial inclusion.

1963 combining forces with the state banks of Jaipur and Bikaner

In 1993, the State Bank of India launched its first public offering. The first
public offering by an Indian public sector bank, it was a historic occasion
1993
for the country's financial industry.

SBI launched SBI Card, a partnership with GE Capital, to provide

1998 credit card services to customers.

SBI launched its online banking services in 2000, providing customers with
a convenient way to access banking services.
2000

SBI launched SBI life insurance, a joint venture with BNP Paribas

2001 Cardiff, to provide life insurance services to customers.

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 “A Study on Role on Fintech Banking Performance at State Bank of India”.

SBI merged with State Bank of Saurashtra, which had a significant

2008 presence in the state of Gujarat.

2010 SBI combined with the State Bank of Indore, a branch of SBI that had
substantial operations in Madhya Pradesh.

To offer general insurance services to clients, SBI and Insurance Australia

Group formed SBI General Insurance.
2010

SBI expanded its operations globally, setting up branches in several

Countries, including the United States, the United Kingdom, Canada,and

Japan.
2010

SBI launched its mobile banking services in 2013, enabling customers

2013 to access banking services on their mobile phones.

SBI acquired GE Capital's commercial lending and leasing business in

2015 India, strengthening its presence in the commercial lending market.

Bhartiya Mahila Bank, which was founded to serve only female customers
and SBI, merged.
2017

SBI launched YONO (You Only Need One), a digital banking platform that
provides customers with access to a wide range ofbanking and financial
2017
services.

SBI and American Express together introduced a co-branded credit card that
is targeted at the wealthy consumer base.
2020

In India, SBI was the first bank to offer its retail customers an online
platform for debt repayment.
2020

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 “A Study on Role on Fintech Banking Performance at State Bank of India”.

SBI became the very first bank in India to introduce a video-based KYC
(Know Your Customer) process for opening savings accounts. This allowed
2021
customers to complete the KYC process from the comfort of their homes.

SBI became the first Indian bank to achieve a market capitalization of

2021 Rs. 5 trillion.

SBI surpassed Rs. 6 trillion AUM, becoming the very first bank in the

2022 Country to cross this milestone in its category.

MAJOR AWARDS OF SBI

1. SBI was named the 2021 Iconic Brand of India by The Economic Times.
2. SBI was named outstanding PSU of the year at the 11th managing India awards, which
were given by the all-India management association.
3. Bronze winner in the area of "Best Special or Innovative Development Programme."
4. Excellence in Technology Award for e-Gyan Shala
5. Three prizes go to SBI at the Digixx 2020 Virtual Summit.
6. Gold award for outstanding video marketing in the banking industry.
7. Silver winner in the BFSI category for social media marketing excellence.
8. On February 27, 2020, Dun & Bradstreet's Bank Tech Awards were presented.
9. Winner in the field of robotics process automation and AI and ML
10. The winner in the big data, analytics, and BI category.
11. On February 10, 2020, the Finnovati Award was received.
12. Winner of the CHAPDEX (Customer Happiness Index) award for "Most Innovative
Project"

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13. Awarded "Best Technology Bank of the Year (Large Bank)" recognition.

ORGNISATIONAL HIERARCHY OF SBI

Board of Directors: SBI, the Board of Directors is the highest tier of management.

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The board is in charge of determining the bank's overall strategic course, approving significant
investments and business decisions, and making sure the bank acts in the best interests of its
stakeholders.

Chairman: The bank's chief executive officer is SBI's chairman. The Chairman is in charge of
carrying out the Board of Directors' policies and decisions as well as managing the bank's daily
operations.

Managing Directors: SBI has four Managing Directors, each of whom is responsible for a
specific area of the bank's operations, such as risk management, retail banking, corporate
banking, and international banking.

Deputy Managing Directors: SBI has several Deputy Managing Directors who report to the
Managing Directors and oversee specific departments within the bank.

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General Managers: SBI has a few General Managers who report to the Deputy Managing
Directors and are in charge of particular tasks within the bank, such as human resources,
finance, and operations.

Assistant General Managers: SBI has several Assistant General Managers who report to the
General Managers and oversee specific units within their respective departments.

Chief Managers: SBI has a few Chief Managers who report to the Assistant General Managers
and are held responsible for managing specific teams within their respective units.

Managers: SBI has many Managers who report to the Chief Managers and are responsible for
day-to-day operations within their respective teams.

Officers: SBI has a large number of Officers who report to the Managers and perform a variety
of tasks connected to the bank's operations, such as customer service, loan processing, and
account management.

FINANCE DEPARTMENT HIERARCHY OF SBI

The Finance Department of State Bank of India (SBI) is responsible for managing the bank's
financial resources and ensuring compliance with various regulations and accounting
standards. The department is headed by the Chief Financial Officer (CFO) and is organized
into several levels of hierarchy.

Chief Financial Officer (CFO): The CFO is the head of the Finance Department and is
responsible for the overall financial management of the bank. The CFO reports directly to the
Chairman and Managing Director (CMD) of SBI.

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 “A Study on Role on Fintech Banking Performance at State Bank of India”.

Deputy Managing Director (DMD): The Finance Department of SBI has two DMDs who
report to the CFO. They are responsible for overseeing the various functions of the department,
including financial planning, budgeting, accounting, and treasury operations.

General Manager (GM): The Finance Department of SBI has several GMs who report to the
DMDs. They are responsible for controlling specific functions within the department, such as
financial planning and analysis, treasury operations, and taxation.

Deputy General Manager (DGM): The Finance Department of SBI has several DGMs who
report to the GMs. They are in charge of managing specific areas within the department, such
as financial reporting, tax compliance, and investment management.

Assistant General Manager (AGM): The Finance Department of SBI has several AGMs who
report to the DGMs. They are responsible for managing specific processes within the
department, such as financial planning, budgeting, and analysis.

Manager: The Finance Department of SBI has several managers who report to the AGMs.
They are in charge of managing specific tasks within the department, such as financial analysis,
accounting, and reporting.

Assistant Manager: The Finance Department of SBI has several assistant managers who
report to the managers. They are responsible for providing support to the managers in various
functions, such as financial analysis, accounting, and reporting.

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PRODUCTS AND SERVICE PROFILE

The State Bank of India has been around since the early 19th century, making it one of India's
biggest and oldest banks. From savings accounts, loans, credit cards, and investments to
corporate banking, international banking, and digital banking solutions, SBI offers its
customers a comprehensive selection of banking goods and services.

Savings Accounts

Savings accounts are one of the most basic products of SBI, which allows customers to deposit
and withdraw money as per their requirement. SBI offers different types of savings accounts,
such as basic savings bank deposit account, savings plus account, and savings account for
minors. These accounts offer various features such as ATM cum debit card, SMS alerts, mobile
banking, and online banking.

Fixed Deposits

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 “A Study on Role on Fintech Banking Performance at State Bank of India”.

Fixed Deposits or Term Deposits are one of the most popular products of SBI, which offers
guaranteed returns on the deposited amount. SBI offers fixed deposits with various tenures
ranging from 7 days to 10 years. The interest rates on fixed deposits vary depending on the
tenure and the amount deposited.

Loans

SBI offers various types of loans to its customers, such as personal loans, home loans, car loans,
education loans, and gold loans. SBI's loan products offer attractive interest rates, flexible
repayment options, and easy documentation. The eligibility criteria and the loan amount vary
depending on the type of loan and the customer's creditworthiness.

Credit Cards

SBI provides several credit cards to its customers, catering to different needs and lifestyles.
SBI credit cards offer various benefits such as cashback, reward points, discounts, and offers
on travel, dining, shopping, and entertainment. SBI credit cards also come with features such
as contactless payments, EMI options, and fuel surcharge waiver.

Insurance

SBI offers various insurance products to its customers, such as life insurance, health insurance,
home insurance, and motor insurance. SBI's insurance products are designed to provide
financial protection and security to the customers and their families. The insurance products
come with various features such as flexible premium payment options, tax benefits, and online
policy management.

Investments

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 “A Study on Role on Fintech Banking Performance at State Bank of India”.

SBI provides its clients with a variety of investment solutions, such as mutual funds, fixed
deposits, recurring deposits, and demat accounts. SBI's investment products offer attractive
returns, low-risk options, and easy access to the customer's investment portfolio. SBI also
offers various investment tools and calculators to assist the customers make informed
investment decisions.

Corporate Banking

SBI provides a variety of banking products and services to its business clients, including current
accounts, cash management services, trade financing, and foreign exchange services. The
corporate banking services that SBI provides are designed to fulfil the needs of business clients
and help them manage their financial operations efficiently.

International Banking

SBI offers a wide range of international banking product and services to its customers, such as
remittances, foreign currency accounts, trade finance, and foreign exchange services. SBI's
international banking products are designed to cater to the needs of the customers who have
international business transactions or travel frequently.

Digital Banking

SBI offers various digital banking solutions to its clients, such as internet banking, mobile
banking, and digital wallets. SBI's digital banking products are designed to provide
convenience, security, and speed to the customers in their banking transactions. SBI also offers
various digital banking tools and features such as eKYC, UPI, and BHIM to enhance the
customer's banking experience.

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 “A Study on Role on Fintech Banking Performance at State Bank of India”.

SWOT ANALYSIS OF SBI

SWOT stands for Strengths, Weaknesses, Opportunities, and Threats. A SWOT analysis is a
strategic planning tool used to identify an organization's internal strengths and weaknesses, as
well as external opportunities and threats. By understanding these factors, an organization can
develop strategies to take advantage of its strengths, improve its weaknesses, exploit
opportunities, and mitigate threats.

STRENGTHS

Strong market position: SBI is the biggest bank in India, with a dominant market
position. It holds a market share of 23% in terms of deposits and 18% in terms of
advances. This gives it a significant advantage over its competitors.
Extensive branch network: With more than 22,000 branches spread out across the nation,
SBI has a vast branch network. This makes it possible for it to contact clients in even the
most remote locations.
Global presence: SBI operates in over 32 countries around the world, including the
United States, United Kingdom, Canada, Japan, Australia, and many others. SBI has a
network of 191 foreign offices across 36 countries, including branches, subsidiaries,
and representative offices.

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Strong brand equity: SBI has a strong brand equity and is a trusted brand in India. This
is due to its long history and its status as a public sector bank.

WEAKNESSES

Poor asset quality: SBI has been struggling with poor asset quality for several years. Its
gross non-performing assets (NPA) ratio is 5.44%. This has led to increased
provisioning, which has affected its profitability.
High operating costs: SBI has high operating costs like salaries, wages, rent, utilities,
marketing expenses, technology expenses, and other general administrative expenses.
Which have been affecting its profitability. This is due to its extensive branch network
and the cost of maintaining a large workforce.
Slow decision-making: SBI is a public sector bank, which means that decision- making
can be slow and bureaucratic. This can affect its ability to respond quickly to changing
market conditions.
Dependence on the domestic market: SBI is heavily dependent on the domestic market,
which makes it vulnerable to economic downturns in India.

OPPORTUNITIES

Digital transformation: SBI has the opportunity to transform its business through digital
technologies. This can help it reduce operating costs, improve customer experience, and
expand its customer base.

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Expansion into new markets: SBI has the opportunity to expand into new markets, both
domestically and internationally. This can help it diversify its revenue streams and
reduce dependence on the domestic market.
Growth in the retail banking sector: The retail banking sector in India is expected to
grow rapidly in the coming years. SBI can capitalize on this by offering innovative
products and services to retail customers.
Focus on SME lending: SBI can focus on SME lending, which is an underserved market
in India. This can help it tap into a new customer segment and diversify its loan
portfolio.

THREATS

Intense competition: SBI faces intense competition from private sector banks in India.
This has affected its ability to grow its loan book and improve profitability.
Economic downturns: SBI is vulnerable to economic downturns in India, which can
resulting in a rise in NPAs and a decline in profitability.
Regulatory changes: The banking industry in India is heavily regulated, and
modifications in regulations can affect SBI's operations and profitability. For instance,
the recent change in the interest rate calculation method by the Reserve Bank of India
(RBI) has affected SBI's interest income.
Cybersecurity risks: SBI, like any other bank, is vulnerable to cybersecurity risks. A
cyber-attack can lead to financial losses, reputational damage, and loss of customer
trust.
Political interference: As a public sector bank, SBI is susceptible to political interference.
This can affect its decision-making and lead to suboptimal outcomes.

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CHAPTER 04
DATAANALYSIS AND INTERPRETATION

4.1 INTRODUCTION

Data collection and analysis make up the two main components of research in general. However
accurate, trustworthy, and sufficient the vast amount of data gathered using modern instruments
may be, it is somehow collated, subjected to serious analysis, given sensible interpretation, and
reached logical conclusions.

The researcher's objective materials and subjective inferences about the data's underlying
relationships between variables related to the problem are used in the analysis and interpretation
of the data. The application of the research process' deductive and inductive reasoning is
represented by analysis and interpretation.

Financial statements provide evidence of the two key elements.

The possibility of financial soundness, analysis, and interpretation of financial statements all
refer to how the information in the income statement and balance sheet is handled in order to
accurately assess the company's profitability and financial stability.

It involves the "Analysis" and "Interpretation" processes.

4.2 ANALYSIS TECHNIQUES AND TOOLS

The following essential instruments can be used as analysis in order to fulfil the purposes of
analysis and interpretation:

1. Trend analysis

2. Ratios

3. Comparative financial statement

1. Trend analysis

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 “A Study on Role on Fintech Banking Performance at State Bank of India”.

A technique called trend analysis is used to look at and forecast movements of an item using
both recent and previous data. By using trend data to guide your decision-making, you may use
trend analysis to better your firm.

2. Ratio analysis

People can use ratio analysis to examine financial elements including profitability, liquidity,
and efficiency. Financial professionals may understand business trends and conduct
competitive analysis with the use of ratio analysis. Common ratios to analyse include those for
liquidity, leverage, market value, and efficiency.

3. Comparative financial statement

Refers to examining and contrasting the various financial statement components. They also
provide the analysis a period of time. The direction of the enterprises' growth is determined by
comparing the events of the current year to those of the preceding year. For comparison, the
two financial statements, the balance sheet and the profit and loss account, are used.

4.3 MOBILE BANKING

The digital revolution in banking has made mobile banking a crucial component. Customers
can carry out tasks such as checking account balances, sending money, and paying bills from
their cell phones thanks to mobile banking. Mobile banking has significantly increased user
convenience by allowing them to do transactions anywhere, at any time. Banks are now able to
provide new goods and services, such mobile wallets and payments, thanks to mobile banking.
Customers can use mobile payments to make purchases using their smartphones, such as paying
for goods and services at businesses that support them. Customers can save their credit card
information on their smartphones using mobile wallets, which makes it simple and quick for
them to make purchases.

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Examples include:

• YONO from SBI •HDFC Mobile Banking from HDFC Bank

• I Mobile from ICICI •Axis Mobile from Axis Bank

4.4 AN OVERVIEW ON YONO SBI

The State Bank of India (SBI) introduced the digital banking platform YONO SBI in November
2017. It provides a comprehensive range of financial services, including account opening, loan
applications, mutual fund investments, and insurance policy purchases. Both an Android and
iOS mobile application and a desktop website are offered by YONO SBI. With more than 20
million downloads and more than 10 million registered users in just six months after its release,
the YONO SBI app has been a huge success for the bank. Additionally, the app won multiple
honours, including Best Mobile Banking App and Best Mobile App for Business at the 2018
Global Mobile Awards.

The convenience and usability of YONO SBI is one of the main factors contributing to its
success. Without having to leave their homes or places of business, customers can access a
variety of banking services. Customers receive a personalised experience through the app based
on their past purchases and preferences. Customer engagement and loyalty have increased as a
result of this. The bank has been able to grow its customer base thanks to YONO SBI, especially
among younger clients who favour online banking.

The bank has also seen a rise in revenue thanks to the app's cross-selling of credit cards, mutual
funds, and insurance to its clients. Security is yet another crucial aspect of YONO SBI. To
protect user data and transactions, the app employs numerous security measures, such as device
binding, one-time passwords (OTPs), and biometric authentication. Customers' trust has grown
as a result, and their confidence in using digital banking channels has increased. Overall,

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YONO SBI has changed the game for the State Bank of India by allowing it to provide a smooth
digital banking experience to its clients, grow its revenue, and increase the number of clients it
serves.

4.5 DIGITAL TRANSACTIONS IN INDIA

The Indian government is committed to raising the standard of living for its citizens by
expanding the volume of digital transactions in the Indian economy. This will improve the
quality and strength of the financial sector as well. The total amount of digital payment
transactions has significantly increased, going from 2,071 crores in FY 2017–18 to 8,840 crores
in FY 2021–22, thanks to the coordinated efforts of the entire government and all interested
parties. Among others, the Bharat Interface for Money-Unified Payments Interface (BHIM-
UPI), National Electronic Toll Collection (NETC), and Immediate Payment Service (IMPS)
have seen rapid growth over the past five years and have completely changed the digital
payment ecosystem by increasing both person-to-person and person-to-merchant (P2M)
payments. In January 2023, BHIM UPI, the country's preferred mode of payment, recorded
803.6 billion digital payment transactions totalling 12.98 lakh crore.

4.1 Table showing data for Total number of digital transactions from 2017-2023

FINANCIAL YEAR (FY) TOTAL NUMBER OF DIGITAL

TRANSACTIONS (IN CRORE)
2017-18 2,071
2018-19 3,134
2019-20 4,572
2020-21 5,554
2021-22 8,840
2022-23 9,192
Over the last six fiscal years, the overall number of digital transactions in India has increased
dramatically, showing a significant shift towards a digital economy. Transactions increased
steadily from 2,071 crores in 2017-18 to 9,192 crores in 2022-23. This huge increase reflects
the growing use of digital payment methods.

4.1 Graph for Total number of digital transactions from 2017-2023

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DIGITAL TRANSACTIONS

2022-23 9,192
2021-22 8,840

2020-21 5,554

2019-20 4,572

2018-19 3,134

2017-18 2,071

0 2,000 4,000 6,000 8,000 10,000

The data presented in the graph show that digital transactions in India have increased
significantly and consistently over the last six fiscal years. This significant growth indicates an
increasing acceptability and reliance on digital payment methods in the country, which is being
driven by greater internet access, technological advancements, and multiple government
measures to promote a cashless economy.

STATE BANK OF INDIA’S DEPOSITES TREND ANALYSIS

4.2 Table showing Total number of Deposits from 2014-2023

YEAR DEPOSITS (LAKHS) PERCENTAGE

2014 13,94,408.50 0
2015 15,76,793.25 13%
2016 17,30,722.44 10%
2017 20,44,751.39 18%
2018 27,06,343.29 32%
2019 29,11,386.01 8%
2020 32,41,620.73 11%
2021 36,81,277.08 14%
2022 40,51,534.12 10%
2023 44,23,777.78 9%
The table displays the deposits (in lakhs) for the nine-year period from 2014 to 2023, as well
as the percentage changes. The data shows a constant increasing trend in deposits over the
years, with the highest percentage rise of 32% in 2018. Despite some fluctuations, overall

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deposit growth has been good, with an annual gain of about 11 percent on average. This
indicates a stable and progressive financial climate, indicating trust in the economy and
financial institutions.

4.2 Graph showing Total number of Deposits from 2014-2023

DEPOSITS

0.35 32%
0.3
0.25
18%
0.2
13% 14%
0.15 10% 11% 10%
8% 9%
0.1
0.05 0
0
2014 2015 2016 2017 2018 2019 2020 2021 2022 2023

The above graph shows the deposits (in lakhs) for each year between 2014 and 2023, as well
as the percentage change from the previous year's data. The results show constant and positive
growth in deposits throughout that period. Although some moves in percentage changes, the
general trend in deposits shows a stable and continuous rise, indicating an attractive and
adaptable financial environment with increasing trust in the economy over the years.

STATE BANK OF INDIA’S ADVANCES TREND ANALYSIS

4.3 Table showing Total number of Advance from 2014-2023

YEAR ADVANCE (LAKHS) PERCENTAGE

2014 12,09,828.72 0
2015 13,00,026.39 7%
2016 14,63,700.42 13%
2017 15,71,078.38 7%
2018 19,34,880.19 23%
2019 21,85,876.92 13%
2020 23,25,289.56 6%

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2021 24,49,497.79 5%
2022 27,33,966.59 12%
2023 31,99,269.30 17%

The table displays the advances (in lakhs) for each year from 2014 to 2023, along with the
corresponding percentage change compared to the previous year. The data indicates a
consistent and positive growth in advances over the entire period, with the highest percentage
increase of 23% occurring in 2018.

4.3 Graph showing Total number of Advance from 2014-2023

ADVANCE
0.25 23% The
graph
0.2 17%
0.15 13% 13% 12%

0.1 7% 7% 6% 5%
0.05
0
0
2014 2015 2016 2017 2018 2019 2020 2021 2022 2023
shows the advances (in lakhs) made throughout a ten-year period from 2014 to 2023, as well
as the percentage change from the preceding year. This upward trend implies a consistent
increase in lending activities and an increasing demand for credit and loans, which could be
attributed to economic growth, investment opportunities, and consumer spending. The
consistent increase in advances indicates a flexible and solid lending atmosphere, indicating
confidence in the economy and financial stability throughout time.

STATE BANK OF INDIA’S NET PROFIT TREND ANALYSIS

4.4 Table showing Total number of Net Profit from 2014-2023

YEAR NET PROFIT PERCENTAGE

2014 10,891.17 0

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2015 13,101.57 20%

2016 9,950.65 -24%
2017 10,484.10 5%
2018 -6,547.45 -162%
2019 862.23 -113%
2020 14,488.11 1580%
2021 20,410.47 41%
2022 31,675.98 55%
2023 50,232.45 59%

The table shows the net profit data for each year from 2014 through 2023, as well as the
percentage change from the previous year. The data shows that net profit fluctuated throughout
time, with notable highs and lows. The large gain of 1580% in 2020 represents a stunning
recovery from a loss in 2019. Following years, 2021, 2022, and 2023, show outstanding growth
rates of 41%, 55%, and 59%, showing continued profitability and robust financial success,
accordingly. However, the negative percentage changes in 2016, 2018, and 2019 are cause for
concern, indicating periods of financial difficulty and reduced profitability. The table as entire
shows the company's determination in rising from difficulties and producing significant growth
in recent years, suggesting a promising trend for its future.

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4.4 Graph showing Total number of Net Profit from 2014-2023

NET PROFIT
18
1580%
16
14
12
10
8
6
4
2 20% 5% 59%
0 41% 55%
0
-2 2014 2015 -22041%
6 2017 2018 2019 2020 2021 2022 2023
-162% -113%
-4

This graph shows net profit data for each year from 2014 to 2023, as well as the percentage
change from the previous year. The data reveal that net profits fluctuated throughout time, with
both positive and negative growth rates. This indicates that the company has successfully
turned around its financial performance, and the recent positive growth rates indicate a long-
term and significant rise in profitability. Overall, the table depicts an uphill climb of net profits,
with struggles and significant recoveries, demonstrating the company's ability to adapt and
survive in shifting market conditions.

RETURN ON ASSETS

Formula: ROA=Net Income/Total Assets*100

4.5 Table showing Return on Assets from 2014-2023

YEAR Net Income Total Assets Return on assets

2014 10,891.17 17,92,748.29 0.61%
2015 13,101.57 20,48,079.80 0.64%
2016 9,950.65 23,57,617.55 0.42%
2017 10,484.10 26,74,380.65 0.39%
2018 -6,547.45 34,29,904.01 -0.19%
2019 862.23 36,56,260.31 0.02%

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 “A Study on Role on Fintech Banking Performance at State Bank of India”.

2020 14,488.11 39,27,631.25 0.37%

2021 20,410.47 45,10,852.28 0.45%

2022 31,675.98 49,64,219.53 0.64%
2023 50,232.45 54,89,222.27 0.91%
The table illustrates the financial performance of the company over the past ten years. It shows
a mixed trend in net income and return on assets. The company experienced steady growth
from 2014 to 2017, followed by a significant decline in net income in 2018. However, the
company managed to bounce back and achieve substantial growth in net income from 2020 to
2023, along with a consistent improvement in return on assets, indicating effective asset
utilization and overall positive prospects for the future.

4.5 Graph showing Return on Assets from 2014-2023

Return On Aseets
1.00% 0.91%

0.80%
0.61% 0.64% 0.64%
0.60%
0.42% 0.39% 0.45%
0.37%
0.40%

0.20%
0.02%
0.00%
2014 2015 2016 2017 2018 2019 2020 2021 2022 2023
-0.20%
-0.19%
-0.40%
The graph shows the company's financial performance over the last ten years. Net income has
shown a continuous trend, with some years showing large growth and others displaying
negative results. Despite these swings, the company's return on assets has generally improved,
showing excellent asset management and utilisation. The primary component is the significant
growth in net income from 2020 to 2023, which indicates the company's plans were successful,
resulting in a bright forecast for its future financial performance.

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 “A Study on Role on Fintech Banking Performance at State Bank of India”.

RETURN ON EQUITY

Formula:

ROE= Net Income / Shareholders' Equity*100

Table showing Return on Equity from 2014-2023

Year Net Income Shareholders' Equity Return On Equity

2014 10,891.17 746.57 1458.82
2015 13,101.57 746.57 1754.90
2016 9,950.65 776.28 1281.83
2017 10,484.10 797.35 1314.86
2018 -6,547.45 892.46 -733.64
2019 862.23 892.46 96.61
2020 14,488.11 892.46 1623.39
2021 20,410.47 892.46 2286.98
2022 31,675.98 892.46 3549.28
2023 50,232.45 892.46 5628.53

The table shows the company's financial performance over a ten-year period, with a focus on
net income and Return on Equity (ROE). The company's net income fluctuated, including
negative values in 2018, although it has showed a positive growing trend in recent years. The
ROE has steadily improved over time, indicating the company's ability to generate higher
returns for its shareholders, with a significant rise in ROE from 2020 to 2023, reflecting the
company's successful strategies and efficient use of shareholders' equity to generate substantial
profits.

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 “A Study on Role on Fintech Banking Performance at State Bank of India”.

4.6 Graph showing Return on Equity from 2014-2023

Return On Equity
6000 5628.53

5000

4000 3549.28

3000
2286.98
1754.9 1623.39
2000 1458.82 1281.831314.86
1000
96.61
0
2014 2015 2016 2017 2018 2019 2020 2021 2022 2023
-1000 -733.64
-2000

This graph highlights the company's financial performance during the last 10 years, with a
focus on net income and Return on Equity (ROE). Over the years, the company's net income
fluctuated, with some times showing significant growth and others displaying negative results.
The Return on stock, on the other hand, shows a generally rising trend, showing that the
corporation efficiently uses shareholder stock to generate profits. The significant improvement
in ROE from 2018 to 2023 indicates the company's effective efforts to maximise shareholder
value and gives an upward forecast for its future financial performance.

4.7 Table showing Average Deposits of Before Fintech and After Fintech

Year 2014-2018 2019-2023

Deposits before fintech Deposits After fintech
AVERAGE 18,90,603.77 36,61,919.14

The table represents the average deposits before and after the adoption of fintech services for
two distinct time periods. From 2014 to 2018, the average deposits stood at 18,90,603.77,
indicating the company's pre-fintech era performance. However, from 2019 to 2023, after
implementing fintech solutions, the average deposits surged to 36,61,919.14, showcasing the
significant positive impact of fintech adoption on the company's deposit growth.

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 “A Study on Role on Fintech Banking Performance at State Bank of India”.

4.6 Graph showing Average Deposits of Before Fintech and After Fintech

DEPOSITS
4,000,000.00 3,661,919.14
3,500,000.00

3,000,000.00

2,500,000.00

2,000,000.00 1,890,603.77

1,500,000.00

1,000,000.00

500,000.00

0.00
2014-2018 2019-2023

The graph shows average deposits from 2014 to 2018, before the introduction of fintech, and
from 2019 to 2023, after the influence of fintech. The results show that average deposits
increased significantly over the latter period when compared to the former. This indicates that
the introduction of fintech has had a beneficial influence on the company's ability to attract and
keep deposits, most likely due to the convenience, accessibility, and innovative services
provided by fintech solutions. Following its adoption of fintech, the company observed a large
increase in deposits, which is encouraging for its long-term financial prospects and
competitiveness in the market.

4.7 Table showing Average Advance of Before Fintech and After Fintech

Year 2014-2018 2019-2023

Advance before fintech Advance After fintech
AVERAGE 14,95,902.82 25,78,780.03
The table displays the average advances (loans) from 2014 to 2018, before the introduction of
fintech, and from 2019 to 2023, after the incorporation of fintech. The findings show a
significant rise in average advances over the latter period as compared to the first.

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 “A Study on Role on Fintech Banking Performance at State Bank of India”.

4.8 Graph showing Average Advance of Before Fintech and After Fintech

ADVANCE
3,000,000.00
2,578,780.03
2,500,000.00

2,000,000.00
1,495,902.82
1,500,000.00

1,000,000.00

500,000.00

0.00
2014-2018 2019-2023

The graph displays the average advances (loans) from 2014 to 2018, before to the adoption of
fintech, and from 2019 to 2023, after fintech integration. There is a considerable increase in
average advances during the latter period compared to the earlier, showing that the company's
lending activities have been positively impacted by the introduction of fintech. Fintech enabled
the organisation to speed up loan procedures, reach a larger customer base, and make data-
driven lending decisions, all of which contributed to an increase in average advances. This
highlights the ability of fintech to improve lending capacities while also improving the
company's overall financial performance.

4.9 Table showing Average Net Profit of Before Fintech and After Fintech

Year 2014-2018 2019-2023

Net Profit before fintech Net Profit After fintech
AVERAGE 7,576.01 23533.848

The table compares average net profits from 2014 to 2018, previous to the incorporation of
fintech, and from 2019 to 2023, after the introduction of fintech. According to the data, average
net profits increased significantly over both periods.

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 “A Study on Role on Fintech Banking Performance at State Bank of India”.

4.8 Graph showing Average Net Profit of Before Fintech and After Fintech

NET PROFIT
25,000.00 23533.848

20,000.00

15,000.00

10,000.00
7,576.01

5,000.00

0.00
2014-2018 2019-2023

The graph shoes a significant rise in average net profit over the latter period as compared to the
former. This shows that the company's profitability has benefited from fintech adoption,
possibly through greater operational efficiency, improved client engagement, and cost savings.
The large increase in net profit following the adoption of fintech suggests that the company's
strategic decision to incorporate technology was successful in producing financial advantages
and establishing a more profitable business environment.

MARKET SHARE OF INDIAN BANKING SECTOR

4.9 Table showing Market Share of Different Institutions

INSTITUTION MARKET SHARE

SBI 25.50%
HDFC LTD 24.13%
LIC 15.83%
ICICI 13.10%
AXIS BANK 6.23%
IDBI 4.67%
PNB 4.22%
OTHERS 6.32%

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 “A Study on Role on Fintech Banking Performance at State Bank of India”.

SBI holds the greatest market share (25.50%), followed by HDFC Ltd. (24.13%). LIC, a
government-owned insurance firm, with a 15.83% market share. This is important because it
shows insurance companies are becoming increasingly prominent in the Indian financial
system. Axis Bank, IDBI, and PNB each have a minor market share. This means that in order
to compete with the larger banks, these banks may need to focus on enhancing their customer
service and goods. Others have market share of 6.32%.

4.10 Graph showing Market Share of Different Institutions

4.22%
6.32%
4.67%

25.50%
6.23%

13.10%

24.13%

15.83%

SBI HDFC LTD LIC ICICI

AXIS BANK IDBI PNB OTHERS

The graph shows that SBI has the greatest market share (25.50%), followed by HDFC Ltd.
(24.13%). The market share of LIC, a government-owned insurance firm, is 15.83%. This is
important because it shows that insurance companies are playing an increasingly vital role in

54
 “A Study on Role on Fintech Banking Performance at State Bank of India”.

the Indian financial system. Axis Bank, IDBI, and PNB have a modest market share. To
compete with the larger banks, these banks may need to focus on enhancing their customer
service and goods. The market share of "others" is 6.32%. This contains a wide range of banks,
including foreign banks, regional banks, and cooperative banks.

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 “A Study on Role on Fintech Banking Performance at State Bank of India”.

CHAPTER-5
FINDINGS, SUGGESTIONS, AND CONCLUSION

5.1 FINDINGS:

 Fintech adoption significantly improves cost efficiency in banking operations by

streamlining processes and reducing operational expenses.
 Customer experience is enhanced through fintech tools, resulting in higher levels of
customer satisfaction and increased customer retention rates.
 Fintech integration drives innovation within the banking sector, stimulating
competition and encouraging traditional banks to adapt to the digital landscape.
 The adoption of fintech solutions enables banks to expand their services and reach
previously underserved populations, promoting financial inclusion.
 Fintech adoption has an impact on risk management procedures, creating new
opportunities as well as difficulties in areas like cybersecurity and data protection.
 Fintech's impact on financial performance metrics varies across banks, with some
experiencing improved profitability, asset quality, liquidity, and capital adequacy, while
others may face different outcomes.
 Collaborations and partnerships between traditional banks and fintech startups are
becoming more common, facilitating knowledge exchange and accelerating
technological advancements.
 Regulatory considerations play a vital role in fintech adoption, with policymakers
balancing innovation and consumer protection to ensure a stable financial ecosystem.
 Fintech's influence is reshaping the future of banking, prompting financial institutions
to strategize for long-term competitiveness and relevance.

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 “A Study on Role on Fintech Banking Performance at State Bank of India”.

5.2 SUGGESTIONS:

 Explore the role of fintech in promoting financial inclusion, studying its effectiveness
in reaching underserved populations and expanding access to financial services.
 Incorporate qualitative interviews with industry experts and bank executives to gain
insights into the strategic considerations and challenges faced during fintech
integration.
 Investigate how fintech integration impacts traditional banking's operational efficiency,
cost-effectiveness, and overall profitability.
 Analyze the influence of fintech innovations on customer experience, including digital
interfaces, personalized services, and convenience.
 Examine the relationship between fintech adoption and financial inclusion, exploring
expanded access to underserved populations.
 Assess the role of fintech in enhancing risk management, fraud detection, and
cybersecurity within the banking sector.
 Study the regulatory challenges and opportunities posed by fintech, and their
implications for industry growth and stability.
 Explore collaboration models between established banks and fintech startups, and their
effects on competitiveness and industry evolution.

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 “A Study on Role on Fintech Banking Performance at State Bank of India”.

5.3 CONCLUSION
In conclusion, the study on the role of fintech in banking performance provides compelling
evidence of the significant positive impact that fintech adoption has on traditional banking
institutions. Fintech integration enables banks to improve cost efficiency, streamline operations,
and reduce operational expenses. This increased cost- effectiveness contributes to improved
financial health and profitability for the banks involved. Moreover, the adoption of fintech tools
enhances the overall customer experience, leading to higher customer satisfaction levels and
increased customer retention rates. The convenience and accessibility offered by fintech
solutions create a more engaging and user-friendly banking experience for customers, driving
long-term loyalty.

Furthermore, the study highlights how fintech is a powerful driver of innovation and
competition within the banking sector. Traditional banks are prompted to embrace digital
transformation and stay competitive in the market to respond to the emerging fintech landscape.
This ongoing competition fosters a dynamic environment that encourages continuous
improvement and cutting-edge solutions to meet customers' evolving needs.

While the benefits of fintech are evident, the study also underscores the importance of
addressing the associated risk management challenges. As banks adopt new technologies, they
must navigate potential risks related to cybersecurity, data privacy, and regulatory compliance.
Policymakers need to strike a delicate balance between promoting fintech innovation and
ensuring consumer protection and financial stability.
In conclusion, the study showcases that fintech plays a transformative role in shaping the future
of the banking industry. Its effective integration and strategic utilization can be a game-changer
for traditional banks, propelling them towards sustained growth, enhanced customer
relationships, and continued relevance in an increasingly digital world.

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 “A Study on Role on Fintech Banking Performance at State Bank of India”.

BIBLIOGRAPHY

BOOKS

 Shen, X., & Luo, Y. (2020). Fintech and Banking: Collaboration or Competition?
Palgrave Macmillan.
 Chishti, S., & Barberis, J. (2018). Fintech in Financial Services: Technology
Disruption, Innovation, and Digital Transformation. Wiley.
 Daugherty, P. R., & Wilson, H. J. (2018). The AI Advantage: How to Put the Artificial
Intelligence Revolution to Work. MIT Press.

WEBSITES

[Link]

[Link]

[Link]

[Link]

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 “A Study on Role on Fintech Banking Performance at State Bank of India”.

ANNEXURE

PROFIT AND LOSS ACCOUNT (2014,2015,2015,2015,2018)

Standalone Profit & Loss in Rs. Cr. ---
account
Mar 18 Mar-17 Mar-16 Mar-15 Mar-14
12 months 12 months 12 months 12 months 12 months

INCOME
Interest / Discount on 1,41,363.17 1,19,510.00 1,15,666.01 1,12,343.91 1,02,484.10
Advances / Bills
Income from Investments 70,337.62 48,205.31 42,303.98 37,087.77 31,941.87
Interest on Balance with 2,250.00 1,753.47 621.07 505.12 409.31
RBI and Other Inter-Bank
funds
Others 6,548.53 6,049.46 5,094.25 2,460.27 1,515.52
Total Interest Earned 2,20,499.32 1,75,518.24 1,63,685.31 1,52,397.07 1,36,350.80
Other Income 44,600.69 35,460.93 28,158.36 22,575.89 18,552.92
Total Income 2,65,100.00 2,10,979.17 1,91,843.67 1,74,972.97 1,54,903.72
EXPENDITURE
Interest Expended 1,45,645.60 1,13,658.50 1,06,803.49 97,381.82 87,068.63
Payments to and 33,178.68 26,489.28 25,113.82 23,537.07 22,504.28
Provisions for Employees
Depreciation 2,919.47 2,293.31 1,700.30 1,116.49 1,333.94
Operating Expenses 23,845.30 17,690.18 14,968.24 14,024.08 11,887.64
(excludes Employee Cost
& Depreciation)
Total Operating Expenses 59,943.45 46,472.77 41,782.37 38,677.64 35,725.85
Provision Towards Income 673.54 4,033.29 3,577.93 6,719.11 4,359.74
Tax
Provision Towards -9,654.33 337.78 245.47 -477.56 1,055.25
Deferred Tax
Other Provisions and 75,039.20 35,992.72 29,483.75 19,570.38 15,803.07
Contingencies
Total Provisions and 66,058.41 40,363.79 33,307.15 25,811.93 21,218.06
Contingencies
Total Expenditure 2,71,647.46 2,00,495.07 1,81,893.01 1,61,871.39 1,44,012.55
Net Profit / Loss for The -6,547.45 10,484.10 9,950.65 13,101.57 10,891.17
Year
Net Profit / Loss After EI -6,547.45 10,484.10 9,950.65 13,101.57 10,891.17
& Prior Year Items
Profit / Loss Brought 0.32 0.32 0.32 0.32 0.34
Forward
Transferred on -6,407.69 0 0 0 0
Amalgamation
Total Profit / Loss 12,954.83 10,484.42 9,950.98 13,101.90 10,891.51
available for
Appropriations
APPROPRIATIONS
Transfer To / From 0 3,145.23 2,985.20 4,029.08 3,339.62
Statutory Reserve
Transfer To / From Capital 3,288.88 1,493.39 345.27 105.5 216.75
Reserve
Transfer To / From -1,165.14 3,430.55 4,267.35 5,889.06 4,796.64
Revenue and Other
Reserves

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 “A Study on Role on Fintech Banking Performance at State Bank of India”.

Dividend and Dividend 0 0 0.01 0 0.01

Tax for The Previous Year
Equity Share Dividend 0 2,108.56 2,018.32 2,648.17 2,239.72
Tax On Dividend 0 306.38 334.51 429.76 298.45

Balance Carried Over to -15,078.57 0.32 0.32 0.32 0.32

Balance Sheet
Total Appropriations -12,954.83 10,484.42 9,950.98 13,101.90 10,891.51
OTHER INFORMATION
EARNINGS PER SHARE
Basic EPS (Rs.) -7.67 13.43 12.98 17.55 15.68
Diluted EPS (Rs.) -7.67 13.43 12.98 17.55 15.68
DIVIDEND PERCENTAGE
Equity Dividend Rate (%) 0 260 260 350 300

PROFIT AND LOSS ACCOUNT (2019,2020,2021,2022,2023)

Standalone Profit & Loss ------------------
account - in Rs. Cr. ----

Mar 23 Mar-22 Mar-21 Mar-20 Mar-19

12 months 12 months 12 months 12 months 12 months

INCOME
Interest / Discount on Advances / 2,21,400.65 1,71,823.73 1,71,429.14 1,79,748.84 1,61,640.23
Bills
Income from Investments 95,928.27 84,877.20 79,808.09 68,204.72 74,406.16
Interest on Balance with RBI 3,491.01 4,377.91 4,317.53 2,920.41 1,179.07
and Other Inter-Bank funds
Others 11,283.14 14,378.44 9,595.87 6,449.63 5,643.19
Total Interest Earned 3,32,103.06 2,75,457.29 2,65,150.63 2,57,323.59 2,42,868.65
Other Income 36,615.60 40,563.91 43,496.37 45,221.48 35,214.34
Total Income 3,68,718.66 3,16,021.20 3,08,647.01 3,02,545.07 2,78,082.99
EXPENDITURE
Interest Expended 1,87,262.56 1,54,749.70 1,54,440.63 1,59,238.77 1,54,519.78
Payments to and Provisions for 57,291.84 57,561.99 50,936.00 45,714.97 41,054.71
Employees
Depreciation 3,297.27 3,248.59 3,317.55 3,303.81 0
Operating Expenses (excludes 37,154.02 32,586.94 28,398.67 26,154.91 28,633.02
Employee Cost & Depreciation)
Total Operating Expenses 97,743.14 93,397.52 82,652.22 75,173.69 69,687.73
Provision Towards Income Tax 21,223.93 11,427.30 10,760.88 2,803.14 745.25
Provision Towards Deferred Tax -4,250.74 318.57 -3,630.23 7,510.99 0
Other Provisions and 16,507.32 24,452.13 44,013.03 43,330.37 53,828.55
Contingencies
Total Provisions and 33,480.51 36,198.00 51,143.68 53,644.50 54,573.80
Contingencies
Total Expenditure 3,18,486.20 2,84,345.22 2,88,236.54 2,88,056.96 2,78,781.31
Net Profit / Loss for The Year 50,232.45 31,675.98 20,410.47 14,488.11 -698.32
Net Profit / Loss After EI & 50,232.45 31,675.98 20,410.47 14,488.11 862.23
Prior Year Items

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 “A Study on Role on Fintech Banking Performance at State Bank of India”.

Profit / Loss Brought Forward 5,881.40 -3,600.84 -10,498.30 -15,226.06 0

Total Profit / Loss available for 56,113.86 28,075.14 9,912.17 -737.94 0
Appropriations
APPROPRIATIONS

Transfer To / From Statutory 15,069.74 9,502.79 6,123.14 4,346.43 0

Reserve
Transfer To / From Capital 232.81 538.15 1,465.12 3,985.84 0
Reserve
Transfer To / From Investment 4,575.43 0 0 0 0
Reserve
Transfer To / From Revenue And 2,052.35 5,816.31 2,354.90 1,428.08 0
Other Reserves
Equity Share Dividend 10,084.81 6,336.47 3,569.84 0 0
Balance Carried Over To 24,098.72 5,881.40 -3,600.84 -10,498.30 0
Balance Sheet
Total Appropriations 56,113.86 28,075.14 9,912.17 -737.94 0
OTHER INFORMATION
EARNINGS PER SHARE
Basic EPS (Rs.) 56.29 35.49 22.87 16.23 0.97
Diluted EPS (Rs.) 56.29 35.49 22.87 16.23 0.97
DIVIDEND PERCENTAGE
Equity Dividend Rate (%) 1,130.00 710 400 0 0

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 “A Study on Role on Fintech Banking Performance at State Bank of India”.

BALANCE SHEET (2014, 2015, 2016, 2017, 2018)

Standalone Balance Sheet ------------------- in Rs. Cr. --------

Mar '18 Mar '17 Mar '16 Mar ’15 Mar ’14

12 months 12 months 12 months 12 months 12 months

Capital and Liabilities:

Total Share Capital 892.46 797.35 776.28 746.57 746.57

Equity Share Capital 892.46 797.35 776.28 746.57 746.57

Reserves 1,93,388.12 1,55,903.06 1,43,498.16 1,27,691.65 1,17,535.68

Net Worth 1,94,280.58 1,56,700.41 1,44,274.44 1,28,438.22 1,18,282.25

Deposits 27,06,343.29 20,44,751.39 17,30,722.44 15,76,793.25 13,94,408.50

Borrowings 3,62,142.07 3,17,693.66 3,23,344.59 2,05,150.29 1,83,130.88

Total Debt 30,68,485.36 23,62,445.05 20,54,067.03 17,81,943.54 15,77,539.38

Other Liabilities & 1,67,138.08 1,55,235.19 1,59,276.08 1,37,698.04 96,926.65

Provisions
Total Liabilities 34,29,904.02 26,74,380.65 23,57,617.55 20,48,079.80 17,92,748.28

Mar'18 Mar'17 Mar '16 Mar’15 Mar’14

12 months 12 months 12 months 12 months 12 months

Assets

Cash & Balances with RBI 1,50,397.18 1,27,997.62 1,29,629.33 1,15,883.84 84,955.66
Balance with Banks, Money 41,501.46 43,974.03 37,838.33 38,871.94 47,593.97
at
Call
Advances 19,34,880.19 15,71,078.38 14,63,700.42 13,00,026.39 12,09,828.72

Investments 10,60,986.72 7,65,989.63 5,75,651.78 4,81,758.75 3,98,799.57

Gross Block 39,200.71 42,344.99 9,819.16 9,041.80 7,716.46

Revaluation Reserves 24,847.99 31,585.65 0.00 0.00 0.00

Net Block 14,352.72 10,759.34 9,819.16 9,041.80 7,716.46

Capital Work In Progress 791.54 573.93 570.12 287.37 285.70

Other Assets 2,26,994.20 1,54,007.72 1,40,408.41 1,02,209.71 43,568.21

Total Assets 34,29,904.01 26,74,380.65 23,57,617.55 20,48,079.80 17,92,748.29

Contingent Liabilities 11,68,579.33 10,40,929.24 10,88,296.20 9,81,951.28 10,19,819.13

Book Value (Rs) 217.69 196.53 185.85 172.04 158.43

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 “A Study on Role on Fintech Banking Performance at State Bank of India”.

BALANCE SHEET (2019, 2020, 2021, 2022, 2023)

Standalone Balance Sheet ------------------- in Rs. Cr. --------
Mar '23 Mar '22 Mar '21 Mar ’20 Mar ’19

12 months 12 months 12 months 12 months 12 months

Capital and
Liabilities:

Total Share Capital 892.46 892.46 892.46 892.46 892.46

Equity Share Capital 892.46 892.46 892.46 892.46 892.46

Reserves 2,98,959.73 2,55,817.73 2,29,405.38 2,07,352.30 1,95,367.42

Net Worth 2,99,852.19 2,56,710.19 2,30,297.84 2,08,244.76 1,96,259.88

Deposits 44,23,777.78 40,51,534.12 36,81,277.08 32,41,620.73 29,11,386.01

Borrowings 4,93,135.16 4,26,043.38 4,17,297.70 3,14,655.65 4,03,017.12

Total Debt 49,16,912.94 44,77,577.50 40,98,574.78 35,56,276.38 33,14,403.13

Other Liabilities & 2,72,457.15 2,29,931.84 1,81,979.66 1,63,110.10 1,45,597.30

Provisions
Total Liabilities 54,89,222.28 49,64,219.53 45,10,852.28 39,27,631.24 36,56,260.31

Mar '23 Mar '22 Mar '21 Mar ’20 Mar ’19

12 months 12 months 12 months 12 months 12 months

Assets

Cash & Balances 2,47,087.58 2,57,859.21 2,13,201.54 1,66,735.78 1,76,932.42

with RBI
Balance with Banks, 60,812.04 1,36,693.11 1,29,837.17 84,361.23 45,557.69
Money at
Call
Advances 31,99,269.30 27,33,966.59 24,49,497.79 23,25,289.56 21,85,876.92
Investments 15,70,366.23 14,81,445.47 13,51,705.21 10,46,954.52 9,67,021.95

Gross Block 42,100.73 37,467.49 38,067.41 38,023.39 38,508.94

Revaluation Reserves 27,756.26 23,377.87 23,577.35 23,762.67 24,653.94

Net Block 14,344.47 14,089.62 14,490.06 14,260.72 13,855.00

Capital Work In 281.07 240.67 351.83 415.89 688.63

Progress
Other Assets 3,97,061.58 3,39,924.86 3,51,768.68 2,89,613.55 2,66,327.70

54,89,222.27 49,64,219.53 45,10,852.28 39,27,631.25 36,56,260.31

Total Assets

Contingent Liabilities 18,91,105.20 20,84,813.56 34,13,899.82 12,70,752.77 11,13,678.05

Book Value (Rs) 335.98 287.64 258.05 233.34 219.91

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