Board Approved June 24, 2015
FLSA: NON-EXEMPT
TUTORIAL SERVICES ASSISTANT
DEFINITION
Under general supervision, provides a variety of instructional and tutorial support to students in all
subject matters; assists in the assessment of student skills, abilities, and learning styles, and, within set
guidelines and procedures, provides tutorial assistance to students of all levels; assists students with the
use of computer, equipment, and instructional materials related to the assigned program, and performs a
variety of record-keeping, data entry, report preparation, and program support activities; provides
information to students and District staff.
SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from assigned management or supervisory staff. Exercises no supervision
of staff.
CLASS CHARACTERISTICS
This is the journey-level class in the Tutorial Services Assistant series. Incumbents perform the full range
of duties in operating the District’s tutoring facilities, training student workers in the procedures of the
tutoring services and programs, and proctoring exams. Incumbents at this level receive only occasional
instruction or assistance as new or unusual situations arise and are fully aware of the department’s
operating procedures and policies. The Tutorial Services Assistant series is distinguished from the Tutorial
Services Specialist in that the latter performs more technical and complex duties and is responsible for
training other tutors.
EXAMPLES OF ESSENTIAL FUNCTIONS (Illustrative Only)
Provides one-on-one and small group instructional sessions to students in subject matter area(s) of
need; identifies individual learning styles and facilitates independent learning, problem solving, and
critical thinking.
As directed, schedules a variety of test programs utilized in academic achievement, vocational, or
skills assessments; provides input in the evaluation of test instruments; and maintains records of
individual and group test results.
Performs administrative support duties; answers phones, questions from students and the public
regarding the services and programs provided; implements and provides information to students
regarding processes, policies, and procedures related to the District’s tutoring programs.
Assists in the operations of tutorial facilities, including setting up and maintaining equipment; and
maintaining the facility in a safe, clean, and orderly condition.
Prepares and issues materials and equipment for student use; maintains records or materials and
equipment used by students.
Prepares and maintains various programmatic and/or student files and records; monitors and tracks
attendance and usage of assigned functional area.
Gathers, assembles, updates, and distributes a variety of department specific information, forms,
records, and data as requested; prepares and maintains a variety of reports.
Monitors student attendance; maintains files for each student, and informs instructors of daily
progress; maintains and updates student files for each program; and schedules students for additional
individual help sessions as required.
As directed, assists in administering student surveys to monitor program effectiveness.
Prepares and maintains various records and reports related to operations and activities of assigned
area as required.
Operates a variety of equipment related to the specialized area of assignment.
Tutorial Services Assistant
Page 2 of 3
Learns and applies emerging technologies and, as necessary, to perform duties in an efficient,
organized, and timely manner.
Performs other related duties as assigned.
QUALIFICATIONS
Knowledge of:
Principles, practices, procedures, and equipment of assigned subject area.
Tutorial techniques for enhancement of student learning.
Business letter writing and the standard format for reports and correspondence.
Principles and practices of data collection and report preparation.
Record keeping principles and procedures.
Modern office administrative practices, methods, computer equipment and computer applications
related to work, including word processing, database, and spreadsheet applications.
English usage, spelling, vocabulary, grammar, and punctuation.
Techniques for providing a high level of customer service by effectively dealing with the public,
vendors, students, and District staff, including individuals of various ages, disabilities, socio-
economic and ethnic groups.
Skills & Abilities to:
Provide instructional assistance and technical advice to students on the availability and uses of
instructional materials and equipment.
Provide information and assistance to students and staff.
Ensure the care and security of assigned equipment, materials and supplies.
Set up, service, adjust, and make minor repairs to lab equipment.
Issue and receive equipment and supplies.
Understand and follow oral and written directions.
Maintain records and prepare reports.
Interpret, apply, and explain Federal, State, and local, administrative and departmental laws, codes,
regulations, policies, and procedures.
Operate modern office equipment, including computer equipment, copiers, printers, software
programs, and cash register.
Organize own work, set priorities, and meet critical time deadlines.
Make sound, independent decisions within established policy and procedural guidelines.
Use English effectively to communicate in person, over the telephone, and in writing.
Understand scope of authority in making independent decisions.
Review situations accurately and determine appropriate course of action using judgment according to
established policies and procedures.
Establish, maintain, and foster positive and effective working relationships with those contacted in the
course of work.
Education and Experience:
Any combination of training and experience that would provide the required knowledge, skills, and
abilities is qualifying. A typical way to obtain the required qualifications would be:
Equivalent to an Associate’s degree from a regionally accredited college in liberal arts or related field and
three (3) years of responsible related experience.
Tutorial Services Assistant
Page 3 of 3
Licenses and Certifications:
None.
PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a
computer; vision to read printed materials and a computer screen; and hearing and speech to communicate
in person, before groups, and over the telephone. This classification primarily works indoors and requires
frequent standing in and walking between work areas. Finger dexterity is needed to access, enter, and
retrieve data using a computer keyboard or calculator and to operate standard office equipment.
Incumbents in this classification frequently bend, stoop, kneel, reach, push, and pull drawers open and
closed to retrieve and shelve materials. Incumbents must possess the ability to lift, carry, push, and pull
materials and objects weighing up to 20 pounds.
ENVIRONMENTAL ELEMENTS
Incumbents work in an office environment with moderate noise levels, controlled temperature conditions.
Incumbents may interact with upset staff and/or public and private representatives in interpreting and
enforcing departmental policies and procedures.