● Tell me about yourself.
ANS: I am a goal oriented, hardworking, driven, and intelligent young woman who enjoys
helping others. Once a task is given to me I will complete it and ensure that it is done before
the deadline. I pride myself in being able to stay calm in stressful and heated situations
while still being respectful,polite and a good communicator.
● Why should we hire you?
ANS: You should hire me because I am calm,patient and I bring a people focused approach
to customer service as well as the fact that I genuinely like to help others. In addition, I am
a fast learner, I can adapt to new environments well, I ensure that my work is done on time
as well as the fact that I take feedback well and always strive to improve.
● Why do you want to work for Sagility?
I want to work for Sagility because I admire how the company blends customer service,
healthcare and technology together. Additionally, I’d like to be a part of a team that is
professional, innovative and supportive as well as the fact that sagility offers me the
opportunity to grow in the customer service environment.
● What is your greatest strength and weakness?
My greatest strength is definitely being patient, understanding and level headed, especially
in stressful situations, being able to resolve conflict is also another one of my strengths. I
believe that I am an empathetic person, I sympathize with people and I believe that once I
have the ability to help someone I will, One of my weaknesses which I don't really see as a
weakness would be how perseverant I am, despite the challenges of a task I must get it
done, to me it’s like there’s no other choice but to get it done, push through until the end.
How do you resolve conflicts?
I resolve conflicts by listening and being a mediator in situations. The first thing I do
is stay calm,listen and be understanding, allow them to tell their side of the story. I
then try to find a solution, not blaming anyone as that can worsen the situation, if
it’s a customer i’ll try my best to meet their needs, However if it’s a co-worker I’d
speak to them privately and respectfully.
What is customer service?
ANS: Customer service to me is helping a customer with their needs in a
respectful, helpful and professional way, ensuring that they are heard,
supported and satisfied with their experience
● What is empathy?
ANS; Empathy is the ability to understand and sympathize with someone else’s
feelings. Listening to them, bring of help by responding in a way that shows that you
truly care and understand what the person is going through
● Where do you see yourself in five years’ time?
ANS: In five years time I see myself growing in the customer service field, offering
my assistance to other’s, possibly being in a leadership role.
● What’s your salary expectation?
I’m open and flexible, however i’m open to discussing what you believe is a fair
starting salary
● What are three attributes you think a great customer service representative should have?
Being empathetic towards customers, patient, polite as well as a good
communicator (THIS IS 4)
● Come prepared to discuss your work experiences.
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