Chhatrapati (13.02.

2024 21:16:32): By continuing, you consent to the monitoring and

storing of this conversation, including with an EA vendor, subject to the terms of
EA’s User Agreement [[Link] ] and Privacy and
Cookie Policy [[Link] ].

Thank you for contacting EA HELP, my name is Chhatrapati, may I start with your
first name please?
Deniz (13.02.2024 21:16:38): Deniz
Chhatrapati (13.02.2024 21:17:51): It's nice to meet you Deniz. I hope you are
having a great day. How may I help you today?
Deniz (13.02.2024 21:19:57): today I started a case about my eafc account. İts got
hacked all of my coins are gone and some of my players. I got banned from transfer
market because of transfering coins but İts not me its a hacker
Chhatrapati (13.02.2024 21:21:37): Ok as per my understanding you have active ban
on your transfer market right ?
Deniz (13.02.2024 21:22:05): yes but I am innocent my account ysed
Deniz (13.02.2024 21:22:15): my account used for bad things
Chhatrapati (13.02.2024 21:22:47): I will surely check the details and try my best
to help you resolve the issue.

Could you please provide me the email address which is registered with your EA
account?
Deniz (13.02.2024 21:23:03): denolog21@[Link]
Chhatrapati (13.02.2024 21:23:26): Thank you
Deniz (13.02.2024 21:23:43): I can send you my case number and key so you can
investigate
Chhatrapati (13.02.2024 21:25:59): As I have checked your case is under
investigation and team is working on your case I assure this to you that this will
be resolved and you will have the access of transfer market again
Deniz (13.02.2024 21:26:25): So I dont need to worry right?
Chhatrapati (13.02.2024 21:27:48): Yes you do need to worry at all I can see that
your account was hacked team also knows this thing so please do not take the
tension about your account now
Chhatrapati (13.02.2024 21:28:45): Also I would request you to please don't resume
this case until the investigation will be completed because if you'll resume the
case then it will be remove from the queue.
Deniz (13.02.2024 21:29:14): ok thanks for help
Chhatrapati (13.02.2024 21:29:56): Its all my pleasure Would there be any Doubt or
thought you would like to share or clear with me regarding your query please do not
hesitate I am here for you?
Deniz (13.02.2024 21:30:28): No thanks for everything you were so helpful
Chhatrapati (13.02.2024 21:31:12): But yes keep one thing as please do not open
this case
Chhatrapati (13.02.2024 21:31:37): Otherwise your case will be removed and we have
share your case again with the team
Chhatrapati (13.02.2024 21:31:55): if you need the update on your case please
create new case
Chhatrapati (13.02.2024 21:32:02): Will this work for you ?
Deniz (13.02.2024 21:32:21): yes
Deniz (13.02.2024 21:33:08): So you can remove this case right?
Chhatrapati (13.02.2024 21:34:31): Yes I have done it for now but next time please
do open the case which is escalated to team
Deniz (13.02.2024 21:35:12): I already didnt opened same case
Deniz (13.02.2024 21:35:21): I created this now
Deniz (13.02.2024 21:35:48): Should I open same one?
Chhatrapati (13.02.2024 21:36:19): Yes but it was attached with it so I have
removed it for you
Chhatrapati (13.02.2024 21:36:33): No please make new case next time
Deniz (13.02.2024 21:36:56): ok thanks for help
Chhatrapati (13.02.2024 21:37:18): We greatly appreciate your patience and
understanding. Believe me I have never assisted such a calm and patient person like
you

Its been a pleasure assisting you today, Thank you for contacting EA help. In case
of any future query contact us right away via this link [Link]

Take care stay safe!

Deniz (13.02.2024 21:37:41): you too