Iso 17020 2012 Exam - R02
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ScribdTranslationsIso 17020 2012 Exam - R02
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ScribdTranslationsEXAMINATION: INTERPRETATION OF THE STANDARD NTP/ISO 17020:2012
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AREA: _____________________________ DATE: __________________
Duration of the exam 1 hour
PART I
1. LINK THE FOLLOWING CONCEPTS AS APPROPRIATE ACCORDING TO THE
NTP-ISO/IEC 17000-2005 (5 POINTS)
a. Issuance of a statement, based on a decision
taken after the review that has been proven COMPETENCE ( )
that the specified third party requirements are met
related to products, processes, systems, or people.
[Link] of a statement, based on a decision
taken after the review that has been demonstrated INSPECTION ( )
that the specified third-party requirements are met
related to a conformity assessment body
what the formal demonstration of its competence manifests
to carry out specific evaluation tasks of the
conformity.
CERTIFICATION ( )
c. Determination of one or more characteristics of an object of
conformity assessment, in accordance with a
procedure.
COMPLAINTS ( )
d. Expression of dissatisfaction, different from the appeal
submitted by a person or organization to an agency
of conformity assessment or to a body of
accreditation related to the activities of said
ACCREDITATION ( )
organisms, for which a response is expected.
e. Examination of a product design, of the product process or
installation and determination of its compliance with
specific requirements or, based on professional judgment,
with general requirements. SAMPLING ( )
The appropriate qualification in terms of training, experience
and satisfactory knowledge of the requirements of the
inspections to be carried out.
Obtaining a sample of the evaluation object ESSAY / TEST ( )
compliance, in accordance with a procedure.
Mark True (T) or False (F) as appropriate: (2 POINTS)
a. The regulatory document that contains the competence requirements of an organization
inspection is the NTP-ISO/IEC 17020 ( )
b. The results of the supervision of the inspectors and personnel involved in the activities of
inspections should be used to identify training needs ( )
c. The inspection body must continuously identify the risks to its
impartiality. )
d. According to NTP-ISO/IEC 17020, inspection bodies will issue as a result
an inspection report or certificate from their performance. ( )
3. WHAT ARE THE TYPES OF INSPECTION BODIES ACCORDING TO THE STANDARD
NTP-ISO/IEC 17020:2012 THAT WE HAVE IN OUR INSPECTION BODY.
DEFINE THEM: (3 POINTS)
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PART II
RELATE REQUIREMENTS OF THE NTP/ISO 17020:2012. Read the following statements,
Analyze them and indicate which requirement of the mentioned standard is being violated in each case.
points)
Requirement of the NTP-
No. FINDING ISO/IEC 17020
1 The inspection body does not have service contracts for
establish the precise scope of the inspections carried out, which
they are mentioned in their Quality Manual. Likewise, in the
the contract review procedure indicates that you are informed of the
client through a written document the scope and conditions
of the inspection service which is not carried out.
2 The inspection body does not have signed commitment letters.
by the staff to ensure the confidentiality of the information.
3 During the inspection process of an inspection body
meters, the meter is taken to be sent for testing to a
testing laboratory. However, this meter is not identified
individually.
4 The internal audit procedure indicates the criteria of
assessment of internal auditors. However, it is not a requirement that
the auditor in the NTP-ISO/IEC 17020 learn about the activity of
inspection.
5 The measurement equipment of the inspection agency has been
identified by self-adhesive labels on each of them.
However, some of them have been identified in their cases.
6 The inspection body subcontracted testing laboratories to
the services they provide. However, these laboratories do not
they are accredited and there has been no way established to demonstrate
its competition.
7 It is evident that the OI has issued an inspection certificate without including
inspection results upon requesting the inspection report for
to carry out the traceability, they stated that no had been issued any
inspection report as a supplement to the certificate.
8 In the job description of the Technical Manager (Technical Manager) not
aspects related to technical knowledge and training were found
to act as responsible for the inspection body, such
such legal knowledge, knowledge of the NTP-ISO/IEC 17020,
among others.
9 The training system of the inspection body does not consider a
working period under the supervision of qualified inspectors for
those inspectors who do not have sufficient experience.
10 The inspection body has a complaint registered but does not have it
the evidence of having attended to her. The staff said in the interview that
only verbal assistance was provided.
Common questions
Powered by AIThe ISO/IEC 17020:2012 standard guides inspection bodies to establish a formal process for handling complaints, including documenting all complaints and the actions taken to address them. This ensures transparency and helps build trust with clients and stakeholders by demonstrating a commitment to resolving issues in a structured manner .
If an inspection body fails to accredit its subcontracted testing laboratories, it cannot demonstrate the competence of these laboratories, which could compromise the reliability and validity of the inspection results. Such non-compliance could lead to invalidated inspection certificates and a loss of credibility and trust from clients .
According to the ISO/IEC 17020:2012 standard, inspection bodies should implement procedures that include issuing comprehensive inspection reports that detail the results and findings. These reports, along with the inspection certificates, ensure traceability by providing documented evidence of the inspections performed, allowing for verification and validation when requested .
Risk identification plays a crucial role in maintaining impartiality as outlined in the ISO/IEC 17020:2012 standard by allowing inspection bodies to proactively recognize and mitigate any factors that could compromise objectivity. Continuous identification and assessment of risks related to impartiality ensure that inspection bodies uphold credibility and integrity in their operations .
The improper use of labels for measurement equipment affects inspection processes by potentially leading to confusion and errors in equipment identification and usage. According to standards, each piece of equipment must be clearly labeled, preferably directly on the equipment rather than on its case, to ensure accurate identification, calibration tracking, and assurance of measurement accuracy .
The essential competencies and qualifications required for inspection personnel under the ISO/IEC 17020:2012 framework include appropriate qualifications in terms of training, experience, and satisfactory knowledge of the requirements of the inspections to be carried out. Additionally, inspection personnel must undergo continuous supervision and training to maintain and improve their skills, and the organization's quality manual must reflect the specific scopes of inspections carried out .
The ISO/IEC 17020:2012 standard emphasizes the importance of maintaining confidentiality by requiring inspection bodies to have signed commitment letters from their staff. These documents ensure that all employees understand and agree to protect the confidentiality of the information they handle, thus safeguarding sensitive data related to inspection activities .
The NTP-ISO/IEC 17020:2012 standard requires inspection bodies to have service contracts that clearly establish the scope of inspections, as mentioned in their Quality Manual. However, the standard also specifies that these procedures must include informing the client through written documentation about the scope and conditions of the inspection services, which is crucial for maintaining transparency and clarity .
The lack of technical knowledge and training in the Technical Manager's job description can severely impact the effectiveness of an inspection body by leading to mismanagement and oversight failures. This deficiency can hinder the body's ability to ensure compliance with the NTP-ISO/IEC 17020 standards, particularly in legal and technical knowledge areas, potentially resulting in substandard inspections and a lack of accountability .
Under the ISO/IEC 17020:2012 framework, the training systems required for new inspectors must include a period of working under the supervision of qualified inspectors, especially for those lacking sufficient experience. This ensures that new personnel gain hands-on experience and understanding of inspection processes while ensuring compliance with established protocols and standards .