Mediation Process Final Questionnaire
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Home Page ► Mediation► Module 3 ► Final Questionnaire. Module 3
Started on Saturday, February 25, 2023, 7:04 PM
CompletedState
Finished on Saturday, February 25, 2023, 7:16 PM
Time taken 11 minutes 54 seconds
Score 10.00 out of a total of 10.00 (100%)
Question1
This phase seeks the parties in conflict separately, their intention will be to assess the
Correct present emotions, the version of events, explains the process and thus evaluates
Mark 1.00 out of if the parties in conflict are ready to initiate a dialogue.
1.00
Select one:
a. Opening or premeditation.
b. Define the problem.
c. Clarify the problem.
Propose or agree on solutions.
Question2
In the third phase 'Propose and agree on solutions', the mediator must
Correct ensure that the agreements comply with the following characteristics.
Mark 1.00 out of
1.00 Select one:
tolerant and responsible.
b. Realistic, specific, and balanced.
c. Specific, private, and responsible.
d. Private, balanced, and tolerant.
Question3
It is understood as a process by which a third party helps two or more parties, with their
Correct consent, to prevent, manage or resolve a conflict by helping them to achieve
Mark 1.00 out of mutually acceptable agreements.
1.00
Select one:
a. Negotiation
b. Arbitration
c. Mediation
d. Reconciliation
Question4
The mediation process involves the participation of a third party called a mediator or
Correct mediator, therefore, is a person prepared to assume this role from the
following characteristics:
Mark 1.00 out of
1.00
Select one:
a. Contribute to building trust between the parties and in the process, does not judge the
parts, listens actively, does not propose solutions, directs towards realistic solutions.
b. Proposes solutions to facilitate the process for the parties and contribute to making it
generate trust.
c. It is contextualized about the values and family problems of people in
conflict to understand his position within it, and based on that a determination is made.
solution.
d. Share your opinion on the mistakes that the conflicting parties are making and based on
Hello satisfy your interests, as long as one of the parties is satisfied the person
the mediator will have fulfilled.
Question5
At this beginning of the mediation, it must be ensured that the agreement reached by the parties
Correct in conflict be perceived and understood as just and lasting.
Mark 1.00 out of
Select one:
1.00
a. Equity
b. Voluntariness
c. Flexibility
d. Preparation
Question 6
Mediation will not always be the best process to address a conflict, the following,
Correct Here are some examples of when it will not be possible.
Mark 1.00 out of
Select one:
1.00
a. When it comes to facts of notorious gravity, especially those whose
implications transcend the scope of education, work, social or that has been
generated some type of violence.
b. There is no room for mediation when one of the parties considers that it is in
risk his life.
c. When they have gone through all the conflict resolution alternatives.
In a mediation process, there is room for any type of conflict.
Question7
In this principle, the mediation process must be conducted with objectivity, avoiding
Correct the issuance of judgments, opinions, prejudices, favoritism, inclinations, or preferences that
they grant or provide advantages to any of the parties in conflict.
Mark 1.00 out of
1.00
Select one:
Impartiality
b. Voluntariness
c. Preparation
d. Confidentiality
Question8
This principle involves the formulation of strategies for the different phases, given that the
Correct The mediation process is based on the principle of flexibility and that it cannot be controlled.
fully all the elements.
Mark 1.00 out of
1.00
Select one:
a. Equity
b. Preparation
c. Confidentiality
d. Learn to do
Question 9
This principle states that the involvement of people in conflict must be for
Correct own decision, free from any coercion and not out of obligation, applies equally to individuals
Mark 1.00 out of in conflict, as for the person who will mediate.
1.00
Select one:
Equity
b. Confidentiality
c. Preparation
d. Voluntariness
Question10
In the phase 'define the problem' to fulfill the task, the following are taken into account
Correct following objectives.
Mark 1.00 out of
Select one:
1.00
a. Help the parties to talk to each other and understand each other, maintain
focus the discussion and ensure that they are heard.
b. Find a fair, realistic, and acceptable solution for both parties and make the
feedback of the process.
c. Establish a positive environment, the basic rules, understand concerns of
the parties, define the real conflict and achieve a collaborative job.
d. Promote the development of each person's self-esteem and raise awareness about the
need for interpersonal relationships.