Mediation Module 3 Final Questionnaire
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Final Questionnaire. Module 3
Started on Tuesday, January 23, 2024, 10:41
Completed Status
Completed on Tuesday, January 23, 2024, 10:52
Time taken 10 minutes 15 seconds
Score 9.00 out of a total of 10.00 (90%)
Question1
In this principle, the mediation process must be
Correct driven with objectivity, avoiding the issuance of
judgments, opinions, prejudices, favoritism, inclinations
Score 1.00 out of
or preferences that grant or give advantages to
1.00
any of the parties in conflict.
Select one:
a. Impartiality
b. Preparation
c. Confidentiality
d. Voluntariness
Question2
In order for mediation to be effective, it must be carried out.
Correct to carry out some elements, according to the Organization of
The United Nations are the following:
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1.00
Select one:
a. Human rights, justice, tolerance,
flexibility and impartiality.
b. Voluntariness, confidentiality, knowing and doing.
c. No violence, dialogue, positive peace,
confidentiality, empathy, and power.
Preparation, voluntariness, confidentiality,
flexibility, impartiality, neutrality, equity and
honesty.
Question 3
The mediation process involves the participation of a
Correct third called mediator, therefore, is
a person prepared to assume this role from the
Score 1.00 out of
following characteristics:
1.00
Select one:
a. It contextualizes the values and problems
relatives of the people in conflict to
understand your position in it, and based on that
a solution is determined.
b. Contribute to building trust among the
parts and in the process, does not judge the parties,
listen actively, do not propose solutions,
channel towards realistic solutions.
c. Give your opinion on the mistakes they are making
the conflicting parties and based on that satisfy
their interests, while one of the parties is
the mediator person will have fulfilled.
d. Proposes solutions to facilitate the process
to the parties and contribute to building trust.
Question 4
This principle states that the participation of the
Correct people in conflict must do so by their own decision,
Score 1.00 out of free from all coercion and not by obligation, applies both
1.00 for people in conflict, like for the person
what will mediate.
Select one:
a. Confidentiality
b. Preparation
c. Voluntariness
d. Equity
Question 5
In this phase, the role of the mediator involves
Correct ask each party to mention what it is
solution that I would consider fair and to ensure that it
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they take into account all the problems mentioned in
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Phase 1.
Select one:
a. Opening or premeditation.
b. Phase 2 'Define the problem'.
c. Phase 1 'Clarify the problem'.
Phase 3 "Propose or agree on solutions".
Question 6
In this phase, the mediator must take care of
Incorrect help the parties understand each other.
this phase is delicate because it involves transforming its
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perceptions.
1.00
Select one:
a. Define the problem.
b. Opening or premeditation.
c. Propose or agree on solutions.
d. Clarify the problem.
Question 7
Mediation is considered an Alternative Method of
Correct Conflict Transformation as it guides the parties to
find the transformation of it, for that reason it
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consider that its objective involves:
1.00
Select one:
a. promote a cultural change only in the spaces
school programs that allow to address conflicts of
constructive manner.
b. resolve the conflict instantly and thus generate a
temporary space of peace, to think afterwards
in other solutions.
c. to guide and teach the conflicting parties
consequences of their actions and for that the person
the mediator will have the power to impose a
solution.
d. prevent violence in spaces of
coexistence, enhancing the learning of a
culture of peace, oriented towards resolution
constructive conflict.
Question 8
In the phase 'define the problem' to meet the
Correct the following objectives are taken into account.
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Select one:
1.00
a. Help the parties to communicate with each other and
understand each other mutually, keep centered the
discussion and make sure they are heard.
b. Promote the development of self-esteem for each
person and raise awareness about the need for
interpersonal relationships.
c. Find a fair, realistic, and acceptable solution
for both parties and to give feedback on the
process.
d. Establish a positive environment, the rules
basics, understand the concerns of the parties,
define the real conflict and get a job
solidarity.
Question 9
This phase seeks the conflicting parties separately,
Correct his intention will be to evaluate the emotions
Score 1.00 out of presents, the version of events, explains the process
1.00 and in this way assesses whether the conflicting parties are
ready to start a dialogue.
Select one:
a. Opening or premeditation.
b. Propose or agree on solutions.
c. Define the problem.
d. Clarify the problem.
Question 10
To meet the objectives and principles of the
Correct mediation, it will be necessary for the mediator person
develop and internalize skills or competencies
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socio-emotional, for example:
1.00
Select one:
a. Empathy, active listening, dialogue, creativity,
assertiveness, among others.
b. Have authority, avoid being emotional.
c. Manage your emotions, so if you get angry, do not
the parties in conflict will be able to perceive.
d. Assertiveness and knowing deeply thephases
of mediation.