Non-Verbal Communication Questionnaire
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Module 4
Question 1
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The elements of the non-verbal component of communication, that is, those in which there is no
intervenes for the word are:
Select one:
a. Facial expression, gaze, smile, posture, orientation or location of the person
broadcaster, the distance/physical contact, gestures, self-manipulations (touching hair, scratching
the face or the arm, touching the nose, etc. Correct
b. The ideas, feelings, argumentation, reason, and debate, the personal characteristics
and of course, emotions.
c. The content, humor, personal attention or interest in the opinions, feelings of the other
person, the questions or the request for information or opinion from the interlocutor/interlocutrix, the
answers and questions, so that the answers fit the type of question asked.
d. The volume of the voice, the tone, the timbre, the verbal fluency, the speed, the clarity, the tempo of
speech, pauses and silences.
Question 2
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According to Ballenato, there are seven elements involved in the communication process, four of
they are:
Select one:
a. The restrictions, the movement, the decisions, and the dialogue.
b. Language, broad language, emotional intelligence and emotions.
c. The code, the channel, the context, and the feedback. Correct
d. The illocution, the perlocution, the explicit message and the hidden message.
Question 3
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The phenomenon of communication consists of three basic elements: sender, message, and
receptor; in turn, the message has three dimensions:
Select one:
a. What matters, this is what must stand out; the truth that is what must prevail;
a lie, which must always be unmasked.
b. The emotions at play; the conflicts that the parties have previously experienced; and the
bridges at the level of parity that the mediator will propose.
c. The explicit message or what is said; the illocution which is the intention behind what is said; and the
perlocution, that is, what the receiver understands, the message that the receiver receives. Correct.
d. The history of each of the people involved; the prior relationships established between
the parts; and the auditory, visual, and kinesthetic stimuli that are received and can be
distractors.
Question 4
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Following Kahane (2018), when we seek to transform a conflict, step by step, he proposes for
Hello, to carry out the elastic collaboration, it requires three components or changes.
In relation to the traditional way of addressing conflicts, these are:
Select one:
a. Identify the points where I am right, the other person is wrong, and I will concede on anything.
possible.
b. Accept that a conflict exists, imagine scenarios and diverse paths (multiple possibilities)
emergent) stop trying to change other people to change ourselves
same. Correct
c. Force, adapt, and/or distance oneself
d. Build holons, have an individual goal and a common one, and I will recognize that the microcosm
reflects the macrocosm.
Question 5
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Paraverbal behaviors are those in which, although the vocal apparatus is used, their
use does not alter the verbal message being expressed, some elements of the
paraverbal communication is:
Select one:
a. Facial expression, gaze, smile, posture, orientation or location of the person
broadcaster, the distance/contactphysical, gestures, personal appearance/personal hygiene, the
self-manipulations (touching hair, scratching the face or arm, touching the nose, etc. and the
nervous movements with hands and legs.
b. The content, the humor, the personal attention or interest in the opinions, feelings of the other
person, the questions or the request for information or opinion from the interlocutor.
c. Ideas, feelings, argumentation, reason and debate, personal characteristics
and, of course, the emotions.
d. The volume of the voice, the tone, the timbre, the verbal fluency, the speed, the clarity, the tempo of
speech, pauses and silences. Correct
Question 6
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It is a space where the conflicting parties can mutually recognize each other as equals, leave
set aside the practices of power or submission and build a new way of relating in which
all parties involved have their needs met, which are often
perceived as vital:
Select one:
a. Correct Mediation Space
b. Counseling
c. Court
d. Sports field
Question 7
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In the communication process, it is important to pay attention to the different channels through which
that we can emit and receive information, among them it is very important to take into account the
reading of non-verbal language due to:
Select one:
a. Non-verbal language allows us to know without a doubt if the person's intention is good.
or bad and frees us from 93% of problems.
In this way, we can make the instructions we give better understood and ensure that
that whoever receives our instruction understands and carries out what we ask with a level of
93% efficacy. Incorrect
c. Approximately 93% of the total information that a person emits is done through
non-verbal language.
In 93% of the cases, we will avoid conflicts and thereby we will be able to strengthen the construction.
of Peace.
Question 8
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Some communication skills that need to be developed for the mediation process and that
If deemed necessary, they work in the pre-mediation phase as follows:
Select one:
a. Group management, empathy, and lasting friendships.
b. Distance yourself from negative emotions, hug therapy, and group management.
c. Building networks, self-control, emotional management.
d. Active listening, I messages, assertiveness, among others. Correct
Question 9
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Being able to advance in conflict transformation through any of the alternative means.
In conflict resolution, the first thing that needs to be determined are the motives, following
Villamarín and Limonero can be:
Select one:
a. The gender stereotypes that dictate what society expects us to do or not do due to the
the sex we were born with and the adult-centricism that maintains the social order based on the
experience.
b. The emotional motives that are reflected in values are therefore very difficult to modify.
and the community motives that imply loyalties and traditions, which is why they are of great importance.
Incorrect
c. The primaries that are related to survival and have a genetic basis.
both innate and social ones that are learned and are largely determined by the
environment and culture.
d. The individual motives in which it is necessary to consider factors such as: beliefs, gender,
social circle, academic formation, expectations and the group motives in which it is necessary
consider tensions, friendships, coexistence, complicities, and above all, the common good.
Question 10
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In the construction of a culture of respect for human rights, the importance of the
emotional education lies in that:
Select one:
a. It is necessary that all people leave behind the level of beginner to transition to a
culture of mutual respect. Incorrect
It is the fourth pillar of education and that is why it is very important for us to respect each other.
C. It is important to certify our knowledge.
d. If we educate ourselves emotionally, we can contribute to being a humanist society that
respect the dignity of human beings.