Mediation Module 3 Final Questionnaire
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Started on Sunday, June 26, 2022, 10:08 PM
FinishedState
Finished on Sunday, June 26, 2022, 10:24 PM
Time taken 16 mins 8 seconds
9.00 out of a total of 10.00 (90%)
Question 1
This principle states that the participation of people in conflict must be by
Correct own decision, free from all coercion and not by obligation, applies equally to people
Score 1.00 out of in conflict, like for the person who will mediate.
1.00
Select one:
a. Equity
b. Confidentiality
c. Voluntariness
d. Preparation
Question2
This principle involves the formulation of strategies for the different phases, given that the
Correct The mediation process is based on the principle of flexibility and that it cannot be controlled.
fully all the elements.
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Select one:
a. Learn to do
b. Equity
c. Confidentiality
d. Preparation
Question 3
In order for mediation to be effective, certain elements must be carried out, according to
Correct The United Nations Organization is as follows:
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Select one:
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a. No violence, dialogue, positive peace, confidentiality, empathy, and power.
b. Voluntariness, confidentiality, knowing and doing.
c. Preparation, voluntariness, confidentiality, flexibility, impartiality, neutrality,
equity and honesty.
d. Human rights, justice, tolerance, flexibility, and impartiality.
Question 4
The dialogue as part of the skills of the mediator must consider
Correct some hints, for example:
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a. You will remember that in dialogue there should never be winners or losers and not
it is passivity or resignation.
b. You will accept that you have the absolute truth; that everyone knows something about it.
c. Sarcasm and irony, trying to impose, condemn are fundamental parts of dialogue.
d. You will trust in the truth you possess and in the other's ability to grasp it and
accept it.
Question 5
At this beginning of mediation, it must be ensured that the agreement reached by the parties
Correct in conflict be perceived and understood as fair and lasting.
Score 1.00 out of
Select one:
1.00
a. Equity
b. Flexibility
c. Preparation
d. Voluntariness
Question 6
Mediation will not always be the best process to address a conflict, the following,
Incorrect These are some examples of when it will not be possible.
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Select one:
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a. There is no room for mediation when one of the parties believes it is in
risk your life.
In a mediation process, there is room for any type of conflict.
c. When all the conflict resolution alternatives have been exhausted.
d. When it comes to facts of notorious seriousness, especially those whose
implications transcend the realm of education, labor, social or what has been
generated some kind of violence.
Question7
In the third phase 'Propose and agree on solutions', the mediator must
Correct ensure that the agreements meet the following characteristics.
Score 1.00 out of
1.00 Select one:
a. Specific, private, and responsible.
b. Realistic, specific, and balanced.
c. Tolerant and responsible.
d. Private, balanced, and tolerant.
Question 8
In the phase 'define the problem' to fulfill the objective, the following are taken into account
Correct following objectives.
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a. Find a fair, realistic, and acceptable solution for both parties and make the
process feedback.
b. Help the parties to talk to each other and understand each other, maintain
focused the discussion and ensure that they are heard.
c. Establish a positive environment, the basic rules, understand the concerns of
the parties, define the real conflict and achieve cooperative work.
d. Promote the development of each person's self-esteem and raise awareness about the
need for interpersonal relationships.
Question 9
It is understood as a process by which a third party helps two or more parties, with their
Correct consent, to prevent, manage or resolve a conflict by helping them to reach
Score 1.00 out of mutually acceptable agreements.
1.00
Select one:
a. Arbitration
b. Mediation
c. Reconciliation
d. Negotiation
Question10
In this principle, the mediation process must be conducted with objectivity, avoiding
Correct the emission of judgments, opinions, prejudices, favoritism, inclinations or preferences that
grant or offer advantages to one of the parties in conflict.
Score 1.00 out of
1.00
Select one:
a. Impartiality
b. Confidentiality
c. Preparation
d. Voluntariness