Housekeeping Company KPI Template

Formula/ Frequenc Responsibl

KPI Name Definition Value Notes
Measurement y e Party
Measures the
productivity
Higher
of
values
housekeepin Total Area Cleaned (sq ft) ≥ 500
Cleaning Operations indicate
g staff by / Total Hours Worked sq Weekly
Efficiency Manager efficient
evaluating ft/hr
cleaning
the area
processes.
cleaned per
hour.
High
Assesses
percentages
client
Client (Number of Satisfied Customer reflect
satisfaction ≥
Satisfactio Clients / Total Clients Monthly Service positive
through 90%
n Rate Surveyed) × 100% Manager client
feedback and
experiences
ratings.
.
Evaluates the
quality of
cleaning by
A higher
determining
(Number of Passed rate
the Quality
Inspection Inspections / Total ≥ signifies
percentage Monthly Assurance
Pass Rate Inspections Conducted) 95% adherence
of Supervisor
× 100% to cleaning
inspections
standards.
passed
without
issues.
Tracks the
Lower
rate at which
turnover
employees (Number of Employees
Employee Human indicates
leave the Leaving / Average ≤
Turnover Quarterly Resources employee
company Number of Employees) 10%
Rate Manager satisfaction
within a × 100%
and
specific
stability.
period.
Helps in
Monitors the
managing
average cost
Supply Total Cost of Supplies / expenses
of cleaning Procuremen
Cost per Total Number of ≤ $10 Monthly and
supplies used t Officer
Service Services Provided optimizing
per service
supply
rendered.
usage.
Safety Measures the (Number of Incidents / 0 Monthly Safety The
Incident frequency of Total Hours Worked) × Officer multiplier
Rate work-related 200,000 standardize
 Formula/ Frequenc Responsibl
KPI Name Definition Value Notes
Measurement y e Party
s the rate
accidents or per 200,000
incidents. working
hours.
Tracks the
percentage Ensures
(Number of On-Time
On-Time of services punctuality
Services / Total ≥ Scheduling
Service completed Weekly and
Services Provided) × 98% Coordinator
Delivery within the reliability
100%
scheduled of services.
time frame.

Infrastructure and Facilities Management KPI Template

Formula/ Target Frequenc Responsibl

KPI Name Definition Notes
Measurement Value y e Party
Measures A shorter
the average completion
time taken time
Work Total Time to
to Maintenan indicates
Order Complete Work ≤ 48
complete Monthly ce efficient
Completion Orders / Number of hours
maintenan Supervisor operations
Time Work Orders
ce or and prompt
service response to
requests. client needs.
Tracks the High
percentage compliance
of (Number of On-Time reduces
Preventive
scheduled Preventive unexpected
Maintenanc Maintenan
preventive Maintenance Tasks / ≥ 95% Monthly equipment
e ce Manager
maintenan Total Scheduled failures and
Compliance
ce tasks Tasks) × 100% extends
completed asset
on time. lifespan.
Client Gathers Average rating from ≥ 4.5 Quarterly Customer High
 Formula/ Target Frequenc Responsibl
KPI Name Definition Notes
Measurement Value y e Party
satisfaction
feedback levels are
from indicative of
clients service
Satisfaction client surveys (e.g.,
regarding Relations excellence
Index on a scale of 1 to 5)
the quality and strong
of services client
provided. relationship
s.
Monitors
A lower
the number
incident rate
of safety-
reflects a
Safety related (Number of Incidents
Safety strong
Incident incidents / Total Working 0 Monthly
Officer commitment
Rate per a set Hours) × 200,000
to
number of
workplace
working
safety.
hours.
Monitoring
this KPI
Measures aids in
the amount implementin
Energy Total Energy
of energy g energy-
Consumptio Consumption (kWh) / ≤ 10 Energy
used per Monthly efficient
n per Total Facility Square kWh/sq ft Manager
square foot practices
Square Foot Footage
of facility and
space. reducing
operational
costs.
Optimal
space
Assesses
utilization
the
indicates
Space efficiency (Occupied Space /
Facilities effective
Utilization of space Total Available ≥ 85% Quarterly
Planner facility
Rate usage Space) × 100%
planning
within the
and can lead
facility.
to cost
savings.
Asset Tracks the Total Downtime ≤5 Monthly Asset Minimizing
Downtime total Hours / Number of hours/ass Manager asset
downtime Assets et downtime
of critical ensures
assets due continuous
to operations
maintenan and service
ce or delivery.
 Formula/ Target Frequenc Responsibl
KPI Name Definition Notes
Measurement Value y e Party
failures.

Construction and Interior Works KPI Template

Targe
Formula/ Frequenc Responsibl
KPI Name Definition t Notes
Measurement y e Party
Value
Measures
the
A positive
difference
variance
between
indicates a
the
Project (Actual Completion delay; a
planned Project
Schedule Date - Planned 0 days Monthly negative
project Manager
Variance Completion Date) variance
timeline
indicates
and the
ahead of
actual
schedule.
completio
n time.
Evaluates
cost
efficiency
A CPI greater
by
than 1
comparing
Cost indicates cost
the Budgeted Cost of
Performanc Financial efficiency; less
budgeted Work Performed / ≥ 1.0 Monthly
e Index Analyst than 1
cost of Actual Cost
(CPI) indicates
work
budget
performed
overruns.
to the
actual
cost.
Quality Tracks the (Number of Defects / ≤ 2% Monthly Quality A lower
Defects number of Total Tasks Control percentage
Rate defects Completed) × 100% signifies
identified higher quality
relative to standards.
the total
 Targe
Formula/ Frequenc Responsibl
KPI Name Definition t Notes
Measurement y e Party
Value
tasks
completed
.
Gathers
High scores
feedback
reflect
regarding
Client Average rating from successful
client After each Customer
Satisfaction client surveys (e.g., on ≥ 4.5 project
satisfactio project Relations
Score a scale of 1 to 5) delivery and
n with
strong client
completed
relationships.
projects.
Monitors
the
number of
safety- The multiplier
related (e.g., 200,000)
Safety (Number of Incidents /
incidents Safety standardizes
Incident Total Working Hours) 0 Monthly
occurring Officer the rate per
Frequency × 200,000
on-site number of
within a hours worked.
specific
timeframe
.
Calculates
A lower
the
percentage
proportion
(Total Value of suggests
Change of change
Change Orders / Per Project thorough
Order orders ≤ 5%
Original Project project Manager initial planning
Percentage relative to
Value) × 100% and clear client
the total
communicatio
project
n.
value.
Resource Assesses (Actual Resource 95%- Monthly Operations Optimal
Utilization the Usage / Planned 105% Manager utilization
Rate efficiency Resource Usage) × indicates
of 100% effective
resource resource
usage, management
including and cost
labor and control.
materials,
by
comparing
actual
utilization
to planned
 Targe
Formula/ Frequenc Responsibl
KPI Name Definition t Notes
Measurement y e Party
Value
allocation.