Marketplace Management Resume
Uploaded by
Anoop MittalMarketplace Management Resume
Uploaded by
Anoop MittalDeepak Raj R Mobile: +91 9742993504
#4/8 RBI staff quarters Email: [Link]@[Link]
Nandini Layout
Bangalore: 560096
Career Objective:
To work diligently under pressure both as team leader & a team member in order to prove to be an asset for
the company that gives me scope to update knowledge and skills in accordance with the latest technologies
and gain satisfaction thereof.
Professional Summary:
20th June 2015 - Present
Company: [Link]
Designation: Marketplace - Manager
Responsibilities:
Sr Brand Management: - Online
Brand Management of Fossil, Puma, Flying Machine, FCUK, Ray-Ban & Avirate for the Market Places of
[Link], [Link], [Link], [Link], [Link], [Link], [Link], [Link] &
[Link].
Point of contact for all the Market place activities for the company. Activities includes promotions,
Planning, Creatives, discounts uploads & Banner updates.
promote the products and identity of a company on today's highly competitive marketplace.
Promoting Brands Via Digital Marketing, Email Marketing & SMS Campaign.
Launching a new product suite of SEO, SEM and SMM.
Coordinated the marketing team on creative campaigns and promotion efforts, including Email campaigns,
Facebook promotions, SMS Campaigns outreach and marketing initiatives for an improved end-user
experience
Marketing plans and initiatives to increase sales, brand awareness, and to execute all marketing functions.
Ensuring all the Sales/discounts/promotion goes live by my team within the given SLA.
Insuring that the inventory is well allocated to all the Market Places so that the sales are well achieved.
Responsible for providing the brand authorization letter to the Market Places respectively.
Have been responsible for getting Market Place of [Link] & [Link] in the company’s account.
Marketing & Promotions for respective Brands & Market Places.
Responsible for Digital Marketing, Advertisement & Promotions in order to increase brand awareness &
sales for respective Brands handled by me.
Logistic Responsibilities Related to Marketplaces: -
Ensuring that the correct inventory & price is updated by the team for the respective Market Places.
Allocating the brand vise inventory across all Marketplaces.
Checking the inventory uploaded with the inventory updated by the warehouse.
Responsible for getting the catalogue created by the team and the same is uploaded wit in the given SLA.
Ensuring the orders is processed by the logistic team with in the provided SLA.
In case of Marketplace order returns / Cancellation investigating the root cause of the order return by the
customers and ensuring the same is rectified and doesn't happen again.
Coordinating with the logistic team and warehouse team to process the orders with the SLA.
Financial Responsibilities:
Ensuring the payment are made on time to Brands.
Responsible for coordination with the respective finance teams to ensure on time payments.
January 13th 2014 to July 17th 2015
Company: [Link]
Designation: Key Account Manager & Business development
Responsibilities:
Understand the Catalog Quality development and operations process across
different business lines.
Creating a Catalog using Excel for [Link], [Link], [Link],
[Link], [Link] & [Link].
Creating a catalog of Apparels & Footwear and segregating as per it belongs.
Uploading the catalogs in seller panel for required marketing places.
Resolving the errors of uploaded catalog file.
Blocking the inventory quantity as per the stocks available.
Preparing daily based sales reports for all the Marketplaces.
Creating inventory and uploading stocks.
Uploading inventory for Junglee & Flipkart.
Since from February 4th 2013 to January 10th 2014.
Company: [Link]
Designation: SEO Executive
Keywords Research:
Researching the best keywords using tool as Google Ad words, with less competition and high search volume
for high Ranking of website.
Onpage Optimization:
Broken Link check, Keywords selection, Meta Tagging, Content Optimization, creating keywords and Meta tags.
OffPage Optimization:
Responsibilities:
Searching Engines Optimization
Article submission to all the websites
Updating Content Using HTML.
Link Building
Creating a Blogs and Blog submission ([Link], [Link], livejournal
.com etc...)
Social media management
Social media campaigns
Content management
Creating SEO text and landing page content and adding link using HTML
Product tracker (Compete)
Product Analysis
Booking Marking
Custom page creation
Since from January 10th 2011 to June 30th 2012.
Company: Celtycs Outsourcing Pvt. Ltd.
Post: Senior Quality Analyst
Process: Vodafone
Quality Monitoring
Monitored prerecorded calls which included rating calls and providing quality
scores for improvement.
Gave feedback on how to improve scores and provided assistance to strengthen
the weak areas.
Helped to provide better satisfaction to the customers by pointing out Customer
pain areas
Time & Motion Analysis
Analyzed time taken by Agents in answering Customer queries by fragmenting
the calls into different categories.
Grouped differently tenured agents while analyzing and reporting concern area
to the call center.
Helped improve the performance of the Agents and the Call center by improve
the AHT
Responsibilities:
Team size: 14
Handling team & preparing reports & assigning calls for daily base targets
Participated in internal calibrations with Quality and Operations and ensured consistent scoring.
Responsible for being objective liaison with Clients for any escalations.
Tracked call results and conducted trend analysis based on results of monitors and improved quality
and training needs.
Ensuring consistent improvement in the overall Quality and Training of the process by driving Internal
and External Quality Initiative.
Increasing overall effectiveness of the Quality function.
Ensuring timely and consistent reporting of Quality trends.
Conducting training for bottom quartile performers along with process tests.
Attend call calibration sessions within the team as well as with client.
Preparing PPT and reports for monthly target presentations
Company: Celtycs Outsourcing Pvt. Ltd.
Post: Senior Quality Analyst
Process: TTSL
Quality Monitoring & Email units
Monitored prerecorded calls & Email Unites for technical leased line of networking
which included rating calls and providing quality scores for improvement.
Checking the quality of Emails giving feedback thru ratings on how to improve
scores and provided assistance to strengthen the weak areas.
Helped to provide better satisfaction to the customers by pointing out Customer
pain areas
Time & Motion Analysis
Analyzed time taken by Agents in answering calls & Emailing to the customer
queries by fragmenting the neither calls nor mails into different categories.
Grouped differently tenured agents while analyzing and reporting concern area
to the call center.
Academics:
BBA (Bachelor of Business Administration) :
Institution : DR. C. V. Raman Institute of Technology
Affiliated to : DR. C. V. Raman University
Diploma in Computer Technique : Year: 2005 – 2007
Institution : Vivekananda P.U. College
Affiliated to : Mangalore University.
Secondary School Education: Year: 1995 – 2004
School : Indian English High School
Affiliated to : Board of Examination, Karnataka
Project Experience:
3rd semester :
PHARMASOFT (health care)
Platform : Windows
Members : 4
Language : Visual Basic 6.0
Tools : VB & Access
Duration : Feb 15 to Mar30, 2007.
Description : It is automated software used to store Medicals to Retailer details
Personal Qualities Gained:
Enthusiastic and self-confident.
Good management and leadership skills.
Quickly adapting to the new environment and ability to learn.
To work with positive attitude, analyzing all kinds of situation with honest efforts.
Personal Profile:
Name : Deepak R
Father’s Name : Raju M
Date of Birth : 20-05-1987
Sex : Male
Marital Status : Single
Nationality : Indian
Languages Known : Kannada, Hindi and English
Hobbies : Playing Pc games & listening to music
Having Excellent Communication Skills, Problem Solving Capacity, Leadership Quality, Team Spirit
and always willing to learn new things in every field. Commitment towards completing tasks and
assignment in time and to the satisfaction of the Management.
Declaration:
I Deepak Raj, hereby declare that, the above given details are true according to my knowledge.
Deepak
PLACE: Bangalore (signature)
Common questions
Powered by AIDeepak has demonstrated leadership skills by managing teams, coordinating marketing campaigns, and leading quality and operational initiatives. He has shown the ability to work under pressure, ensure task completion within SLAs, and facilitate cross-departmental coordination, which are crucial for effective team leadership and project management .
Deepak's logistics and operations responsibilities have evolved from ensuring inventory accuracy and payment coordination at Aceturtle, to handling catalog quality and inventory uploading at ZOVI. His role expanded to include coordinating logistics processes to meet SLAs and investigating order returns to enhance operational efficiency .
Deepak's role evolved from an SEO Executive, where he focused on keyword research, content optimization, and link building, to a Marketplace Manager where he managed brand presence and logistics across multiple e-commerce platforms. This transition reflects a progression from a specialized technical role to a comprehensive managerial position with responsibilities in strategy and operations .
Deepak's roles at Aceturtle and ZOVI demonstrate extensive expertise in brand and marketplace management through his responsibilities in brand management and digital marketing at Aceturtle, where he managed brands like Fossil and Puma across major online platforms. His role at ZOVI involved creating and managing catalogs and inventory for multiple marketplaces, enhancing his skills in operational management and e-commerce .
Coordinating marketing campaigns for brand identity promotion is significant as it directly impacts a brand’s market presence and consumer perception. Deepak’s role in planning and executing comprehensive marketing initiatives, such as email and digital marketing, is critical for achieving brand visibility and competitive advantage in the marketplace, reflecting his capacity for strategic marketing leadership .
Deepak's academics, such as his BBA and diploma in computer technique, supported his professional endeavors by providing foundational knowledge in business administration and technical skills. These academic experiences have been instrumental in handling roles involving analytical tasks, digital marketing strategy, and quality monitoring, allowing him to transition smoothly into diverse roles in marketplace management .
Key personal qualities contributing to Deepak's success include his enthusiasm, self-confidence, adaptability, and leadership skills. His positive attitude and commitment to learning new skills further enhance his ability to meet and exceed professional expectations .
Deepak contributed to logistics and payment processes at Aceturtle by ensuring timely inventory and price updates, coordinating brand inventory allocations, and managing the payment schedules with finance teams to ensure brand payments are met. He also investigated order returns to improve logistical efficiency, emphasizing end-to-end marketplace management .
Deepak applied his skills from his diploma in computer technique through his project experience with 'PHARMASOFT', using Visual Basic 6.0, which likely contributed to his ability to manage technical operations such as catalog creation using Excel and handling SEO and digital marketing campaigns through content optimization and HTML updates .
Deepak has utilized various strategic approaches to enhance brand awareness and sales, including digital marketing, email, and SMS campaigns, launching SEO, SEM, and SMM tactics, and coordinating creative marketing initiatives. He has focused on ensuring promotion and sales strategies are executed effectively within set timelines, which are essential for competitive marketplace positioning .