Samsung Washing Machine User Manual
Samsung Washing Machine User Manual
What’s included
01
01 Manual dispenser
02 02 Release lever
03
03 Detergent drawer
04 Control panel
10 05 Door
06 Drum
07 Debris filter
04
08 Emergency drain tube
09 Filter cover
11
05 10 Worktop
11 Power plug
12 12 Drain hose
06
13 Levelling feet
13
07
08
09
Spanner Bolt caps Hose guide Cold water hose Hot water hose Liquid detergent
guide
• Hose guide: For hanging the drain hose in the drainpipe or wash-basin.
• Cold/Hot water hose: For supplying water to the washing machine. (Hot water hoses is for applicable models
only.)
• Liquid detergent guide: Insert it in the detergent compartment to use liquid detergent.
Safety information
WARNING
Hazards or unsafe practices that may result in severe personal injury, death and/or property damage.
CAUTION
Hazards or unsafe practices that may result in personal injury and/or property damage.
NOTE
Indicates that a risk of personal injury or material damage exists.
These warning signs are here to prevent injury to yourself and others.
Please follow them explicitly.
After reading this manual, store it in a safe place for future reference.
Read all instructions before using the appliance.
As with any equipment that uses electricity and moving parts, potential hazards exist. To safely operate this
appliance, familiarize yourself with its operation and exercise care when using it.
WARNING
To reduce the risk of fire, electric shock, or injury to persons when
using your appliance, follow basic precautions, including the
following:
1. This appliance is not to be used by persons (including children)
with reduced physical, sensory or mental capabilities, or lack
of experience and knowledge, unless they have been given
supervision or instruction concerning use of the appliance by a
person responsible for their safety.
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Safety information
knowledge if they have been given supervision or instruction
concerning use of the appliance in a safe way and understand
the hazards involved. Children shall not play with the appliance.
Cleaning and user maintenance shall not be made by children
without supervision.
3. Children should be supervised to ensure that they do not play
with the appliance.
4. For use in Europe: Children of less than 3 years should be kept
away unless continuously supervised.
5. If the supply cord is damaged, it must be replaced by the
manufacturer, its service agent or similarly qualified persons in
order to avoid a hazard.
6. The new hose-sets supplied with the appliance are to be used
and old hose-sets should not be reused.
7. For appliances with ventilation openings in the base, a carpet
must not obstruct the openings.
8. CAUTION: In order to avoid a hazard due to inadvertent resetting
of the thermal cut-out, this appliance must not be supplied
through an external switching device, such as a timer, or
connected to a circuit that is regularly switched on and off by the
utility.
9. This appliance is intended to be used in household only and it is
not intended to be used such as:
‐ staff kitchen areas in shops, offices and other working
environments;
‐ farm houses;
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WARNING
The installation of this appliance must be performed by a qualified technician or service company.
• Failure to do so may result in electric shock, fire, an explosion, problems with the appliance, or injury.
The appliance is heavy, therefore take care when lifting it.
Plug the power cord firmly into a wall socket that meets local electrical specifications. Use the socket for this
appliance only, and do not use an extension cord.
• Sharing a wall socket with other appliances using a power strip or extending the power cord may result in
electric shock or fire.
• Ensure that the power voltage, frequency, and current are the same as those of the product specifications.
Failure to do so may result in electric shock or fire.
Remove all foreign substances such as dust or water from the power plug terminals and contact points using a dry
cloth on a regular basis.
• Unplug the power plug and clean it with a dry cloth.
• Failure to do so may result in electric shock or fire.
Plug the power plug into the wall socket so that the cord is running towards the floor.
• If you plug the power plug into the socket in the opposite direction, the electric wires within the cable may be
damaged and this may result in electric shock or fire.
Keep all packaging materials out of the reach of children as these may be dangerous.
• If a child places a bag over its head, it may suffocate.
When the appliance, power plug or power cord is damaged, contact your nearest service centre.
This appliance must be properly grounded.
Do not ground the appliance to a gas pipe, plastic water pipe, or telephone line.
• This may result in electric shock, fire, an explosion, or problems with the appliance.
• Never plug the power cord into a socket that is not grounded correctly and make sure that it is in accordance
with local and national regulations.
Do not install this appliance near a heater or any inflammable material.
Do not install this appliance in a humid, oily or dusty location, or in a location exposed to direct sunlight or water (rain
drops).
Do not install this appliance in a location exposed to low temperatures.
• Frost may cause the tubes to burst.
Do not install this appliance in a location where gas may leak.
• This may result in electric shock or fire.
Do not use an electric transformer.
• This may result in electric shock or fire.
Do not use a damaged power plug, damaged power cord, or loose wall socket.
• This may result in electric shock or fire.
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Safety information
• This may result in electric shock or fire.
Do not pull the power cord when unplugging the power plug.
• Unplug the power plug by holding the plug.
• Failure to do so may result in electric shock or fire.
This appliance should be positioned so that the power plug, the water supply taps, and the drain pipes are accessible.
Following the repair by a non-authorized service provider, self-repair or non-professional repair of the product,
Samsung is not liable for any damage to the product, any injury or any other product safety issue caused by any
attempt to repair the product which does not carefully follow these repair and maintenance instructions. Any
damage to the product caused by an attempt to repair the product by any person other than a Samsung certified
service provider will not be covered by the warranty.
Installation cautions
CAUTION
This appliance should be positioned in such a way that the power plug is easily accessible.
• Failure to do so may result in electric shock or fire due to electric leakage.
Install your appliance on a solid, level floor that can support its weight.
• Failure to do so may result in abnormal vibrations, movement, noise, or problems with the appliance.
WARNING
If the appliance is flooded, turn off the water & power supplies immediately and contact your nearest service centre.
• Do not touch the power plug with wet hands.
• Failure to do so may result in electric shock.
If the appliance generates a strange noise, a burning smell, or smoke, unplug the power cord immediately and
contact your nearest service centre.
• Failure to do so may result in electric shock or fire.
In the event of a gas leak (such as propane gas, LP gas, etc.), ventilate immediately without touching the power plug.
Do not touch the appliance or power cord.
• Do not use a ventilating fan.
• A spark may result in an explosion or fire.
Remove the washing machine door lever before disposing the appliance.
• If trapped inside the appliance, children may suffocate to death.
Make sure to remove the packaging (sponge, styrofoam) attached to the bottom of the washing machine before
using it.
Do not wash items contaminated with gasoline, kerosene, benzene, paint thinner, alcohol or other inflammable or
explosive substances.
• This may result in electric shock, fire, or an explosion.
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Usage cautions
CAUTION
When the washing machine is contaminated by a foreign substance such as detergent, dirt, food waste, etc., unplug
the power cord and clean the washing machine using a damp, soft cloth.
• Failure to do so may result in discolouration, deformation, damage, or rust.
The front glass may be broken by a strong impact. Take care when using the washing machine.
• If the glass is broken, it may result in injury.
Open the water tap slowly after a long period of non-use, water supply failure, or when reconnecting the water
supply hose.
• The air pressure in the water supply hose or the water pipe may damage a part of the appliance or result in a
water leak.
If a draining error occurs during an operation, check if there is a draining problem.
• If the washing machine is used when it is flooded because of a draining problem, it may result in electric shock or
fire.
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Safety information
• Ensure that the screws on the water supply hose connector are properly tightened.
Ensure that the rubber seal and front door glass are not contaminated by a foreign substance (e.g. waste, thread,
hair, etc.).
• If a foreign substance is caught in the door or the door is not completely closed, it may cause a water leak.
Open the water tap and check if the water supply hose connector is firmly tightened and that there is no water leak
before using the appliance.
• If the screws on the water supply hose connector are loose, it may result in a water leak.
The appliance you have purchased is designed for domestic use only.
Using the appliance for business purposes qualifies as an appliance misuse. In this case, the appliance will not be
covered by the standard warranty provided by Samsung and no responsibility can be attributed to Samsung for
malfunctions or damages resulting from such misuse.
Do not stand on the appliance or place objects (such as laundry, lighted candles, lighted cigarettes, dishes, chemicals,
metal objects, etc.) on the appliance.
• This may result in electric shock, fire, problems with the appliance, or injury.
Do not spray volatile material such as insecticide onto the surface of the appliance.
• As well as being harmful to humans, this may result in electric shock, fire or problems with the appliance.
Do not place objects that generate electromagnetic fields near the washing machine.
• This may result in injury due to a malfunction.
Water drained during a high-temperature wash or drying cycle is hot. Do not touch the water.
• This may result in burns or injury.
Draining time may vary depending on the water temperature. If the water temperature is too high, the draining
process starts after the water cools down.
Do not wash, spin, or dry water-proof seats, mats, or clothing (*) unless your appliance has a special cycle for washing
these items.
(*): Woollen bedding, rain covers, fishing vests, ski pants, sleeping bags, diaper covers, sweat suits, and bicycle, motor
cycle and car covers, etc.
• Do not wash thick or hard mats even if the washing machine mark is on the care label. This may result in injury or
damage to the washing machine, walls, floor, or clothing due to abnormal vibrations.
• Do not wash throw rugs or doormats with rubber backing. The rubber backing may come off and stick to inside
the drum, and this may result in malfunction such as a drainage error.
Do not operate the washing machine when the detergent drawer is removed.
• This may result in electric shock or injury due to a water leak.
Do not touch the insides of the drum during or just after drying as it is hot.
• This may result in burns.
The door glass becomes hot during washing and drying. Therefore, do not touch the door glass.
Also, do not allow children to play around the washing machine or touch the door glass.
• This may result in burns.
Do not insert your hand into the detergent drawer.
• This may result in injury as your hand may be caught by the detergent input device.
Remove the liquid detergent guide (applicable models only) when using powdered detergent.
• If not, water may leak through the front of the detergent drawer.
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WARNING
Do not clean the appliance by spraying water directly onto it.
Safety information
Do not use a strong acidic cleaning agent.
Do not use benzene, thinner or alcohol to clean the appliance.
• This may result in discolouration, deformation, damage, electric shock or fire.
Before cleaning or performing maintenance, unplug the appliance from the wall socket.
• Failure to do so may result in electric shock or fire.
For information on Samsung’s environmental commitments and product regulatory obligations, e.g. REACH, WEEE or
Batteries, visit our sustainability page available via [Link]
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of conformity is available at the following internet address: The official Declaration of conformity may be found at
[Link] go to Support > Support home and enter the model name.
Wi-Fi max transmitter power : 20 dBm at 2.412 GHz – 2.472 GHz
NOTE
Tap and hold for 3 seconds to enter the System Functions menu, turn the Navigation dial to select Wi-Fi, and tap
to turn it off.
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Installation requirements
To ensure proper grounding, the washing machine comes with a power cord featuring a three-prong grounding plug
for use in a properly installed and grounded outlet.
Installation
Check with a qualified electrician or service person if you are not sure about the grounding.
Do not modify the provided plug. If it does not fit the outlet, call a qualified electrician to install a suitable outlet.
WARNING
• Do NOT use an extension cord.
• Use only the power cord that comes with the washing machine.
• Do NOT connect the ground wire to plastic plumbing, gas lines, or hot water pipes.
• Improperly connected grounding conductors may cause electric shock.
Water supply
The proper water pressure for this washing machine is between 50 kPa and 1000 kPa. Water pressure less than
50 kPa may cause the water valve to not close completely, or it may take longer to fill the drum, causing the washing
machine to turn off. Water taps must be within 120 cm from the rear of the washing machine so that the provided
inlet hoses reach the washing machine.
To reduce the risk of leaks:
• Make sure water taps are easily accessible.
• Turn off the taps when the washing machine is not in use.
• Check for any leaks at the water inlet hose fittings on a regular basis.
CAUTION
Before using the washing machine for the first time, check all connections at the water valve and taps for any leaks.
Drain
Samsung recommends a standpipe 60-90 cm high. The drain hose must be connected through the hose clip to the
standpipe, and the standpipe must fully cover the drain hose.
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CAUTION
Do NOT install the washing machine on a platform or a poorly supported structure.
Water temperature
Do not install the washing machine in areas where water may freeze as the washing machine always retains some
water in its water valves, pumps, and/or hoses. Frozen water left in the connection parts may cause damage to belts,
the pump, and other components of the washing machine.
Alcove installation
Installation
Step-by-step installation
Location requirements:
• Solid, level surface without carpeting or flooring that may obstruct ventilation
• Away from direct sunlight
• Adequate room for ventilation and wiring
• The ambient temperature is always higher than the freezing point (0 °C)
• Away from a heat source
NOTE
• To prevent excessive vibration while operating the washing machine, consider stability before anything else.
• Install your washing machine on a solid and level floor.
• Do not install your washing machine on soft floors or floor coverings.
• If you install your washing machine on a wood floor, install a water-resistance wooden panel (min 1.18 in. /
30 mm thick) to the floor. Also, we recommend installing your washing machine on the corner of the wood floor.
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B
Installation
2. Insert the bolt caps (B) into the holes (marked with circles in the figure).
NOTE
The number of shipping bolts may differ depending on the model.
WARNING
• To avoid injury, cover the holes with bolt caps after removing the shipping bolts. Do not move the washing
machine without the shipping bolts in place. Assemble the shipping bolts before moving the washing machine to
another location. Keep the shipping bolts in a safe place for future use.
• Packaging materials can be dangerous to children. Dispose all packaging material (plastic bags, polystyrene,
etc.) out of children’s reach.
Adjust the levelling feet to level the washing machine. Once the washing machine is level, tighten the nuts with a
spanner.
CAUTION
Make sure all the levelling feet are seating on the floor surface to avoid the washing machine from moving or
generating noise due to vibration. Then, check if the washing machine is rocking. If the washing machine is not
rocking, tighten the nuts.
CAUTION
When installing the product make sure the levelling feet
is not pressing the power cord.
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NOTE
These instructions are for the threaded water tap. For more detailed instructions or instructions for connecting the
water hose to a non-threaded water tap, please visit the website on the cover of this manual and check the web
manual.
1. Connect the water hose to the water tap, and then turn it to the right to tighten.
Installation
CAUTION
Before connecting the water hose, make sure there is a rubber washer in the hose connector. Do not use the hose if
the washer is damaged or missing.
2. Connect the other end of the water hose to the inlet valve on the back of the washing machine, and then turn it
to the right to tighten.
3. Slowly open the water tap and check if there are any leaks around the connection areas. If there are water leaks,
repeat step 1 and 2.
WARNING
If there is a water leak, stop operating the washing machine and disconnect it from the electrical supply. Then,
contact a local Samsung service centre in case of a leak from the water hose, or contact a plumbing technician in case
of a leak from the water tap. Otherwise, this may cause electric shock.
CAUTION
Do not stretch the water hose by force. If the hose is too short, replace the hose with a longer, high-pressure hose.
60 ~ 90 cm
60 cm
Over the edge of a wash basin In a drain pipe In a sink drain pipe branch
CAUTION
Remove the lid on the sink drain pipe branch before connecting the drain pipe to it.
STEP 6 Power on
Plug the power cord into a wall socket protected by a fuse or circuit breaker. Then, tap and hold for 3 seconds to
turn on the washing machine.
NOTE
• Before doing your laundry for the first time, you must run a complete wash cycle without any items in the drum.
• If the display does not respond to control inputs. Remove the sticker.
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Manual dispenser
1. Prewash compartment: Add prewash detergent.
2. Main-wash compartment: Add main-wash
Installation
detergent, water softener, soaking detergent,
Main-wash A bleach, and/or stain removers.
compartment
Prewash 3. Softener compartment: Put in additives such as
Softener compartment fabric softener. Do not exceed the max line (A).
compartment
CAUTION
The washing machine stops operating if you open the detergent drawer while water is being supplied.
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NOTE
The cycle and function names that appeared in this manual may differ from your product.
Mixed Load
NOTE
The actual washing time may differ from the estimated time initially displayed on the control panel upon cycle
selection.
Additional Functions
Tap to select from the following options.
• Child Lock: Tap O to lock all the buttons except the button.
• Quick Drive: WW**T7***** models only.
• Delay End: You can set the washing machine to finish your wash automatically at a later time, choosing a delay
of between 1 to 24 hours (in 1 hour increments). The hour displayed indicates the time the wash will finish.
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• Alarm: You can turn on or off the melody of cycle completion. However, the other sounds stay active.
• Smart Control: Turn on Smart Control to enable control of your appliance.
To add laundry after the wash starts, use the AddWash door.
Operations
1. Tap to stop the wash cycle.
2. Press the upper area of the AddWash door to unlock the door. The door will move inward slightly when you press
it and then will open.
3. Open the AddWash door fully, and then insert additional laundry through the AddWash door into the drum.
4. Lift the AddWash door back into position, and then lock the door by pushing the upper area of the door until you
hear a click. Then, tap again to resume the wash cycle.
NOTE
The water inside the drum does not leak if the AddWash door is closed properly. Water drops may form around the
AddWash door, but water will not leak from inside the drum. This is normal.
The AddWash door does not open and the “AddWash door is open” message appears.
This message appears if you attempt to open the AddWash door while the machine is operating. The machine senses
the AddWash door is slightly open and stops operating for safety reasons.
If this happens, close the AddWash door, and then tap to resume operation.
CAUTION
Do not try to open the AddWash door while the drying or boiling process is running. Hot steam may leak out of it.
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Wi-Fi connection
On your smartphone or tablet, go to Settings and turn on the wireless connection and select an AP (Access Point).
• This appliance supports the Wi-Fi 2.4 GHz protocols.
Download
On an app market (Google Play Store, Apple App Store, Samsung Galaxy Apps), find the SmartThings app with a
search term of “SmartThings”. Download and install the app on your device.
NOTE
The app is subject to change without notice for improved performance.
Log in
You must first log into SmartThings with your Samsung account. To create a new Samsung account, follow the
instructions on the app. You don’t need a separate app to create your account.
NOTE
If you have a Samsung account, use the account to log in. A registered Samsung smartphone or tablet user
automatically logs in.
Operations
Smart Control
After connecting your product to SmartThings, you can control your appliance remotely.
After you have loaded the laundry and closed the door. Tap Smart Control and conveniently control your washing
machine, adding rinse, spin or dry cycles using the SmartThings app.
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Cleaning
Detergent drawer
1. While holding down the release lever on the inner of the drawer, pull the detergent drawer to remove.
2. Open the cover and clean inside the auto detergent/softener compartments with water.
‐ Wipe the water and close the covers when you finish cleaning them.
3. Clean the drawer recess using a bottle brush to remove detergent residues and limescale on the drawer recess.
4. Insert the detergent drawer back into the washing machine.
Emergency drain
In case of a power failure, drain the water inside the drum before taking out the laundry.
A
B
1. Power off and unplug the washing machine from the electrical outlet.
2. Open the filter cover.
‐ TYPE 1: Push down the latch of the filter cover to open.
‐ TYPE 2: Gently press the top area of the filter cover to open.
3. Put an empty, spacious container around the cover, and stretch the emergency drain tube to the container while
Maintenance
holding the tube cap (A).
4. Open the tube cap and let water in the emergency drain tube (B) flow into the container.
5. When done, close the tube cap, and reinsert the tube. Then, close the filter cover.
NOTE
Use a spacious container because the water in the drum may be more than expected.
Debris filter
1. Turn off the washing machine, and unplug the power cord.
2. Drain the remaining water inside the drum. (For details, refer to the Emergency drain section.)
3. Open the filter cover.
4. Turn the debris filter knob to the left, and drain off the remaining water.
5. Clean the debris filter using a soft brush. Make sure the drain pump propeller inside the filter is unclogged.
6. Reinsert the debris filter, and turn the filter knob to the right.
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Checkpoints
If you encounter a problem with the washing machine, first check the table below and try these suggestions.
Problem Action
• Make sure the washing machine is plugged in.
• Make sure the door is properly closed.
• Make sure the water taps are open.
• Tap to start the washing machine.
• Make sure Child Lock is not activated.
• Before the washing machine starts to fill, it will make a series of clicking noises to
check the door lock and will do quick drain.
• Check the fuse or reset the circuit breaker.
Does not start. • Check if power is supplied properly.
• Low voltage detected.
‐ Check if the power cord is plugged in.
• Make sure laundry is not caught in the door.
• The “AddWash door is open” message appears when you open the AddWash door
without tapping . If this happens, do one of the following:
‐ Press the AddWash door to close properly. Then, tap and try again.
‐ To add laundry, open the AddWash door and put in laundry. close the AddWash
door completely. Then, tap to resume operation.
• Fully open the water tap.
• Make sure the door is properly closed.
Water supply is • Make sure the water supply hose is not frozen.
Troubleshooting
insufficient, or no water • Make sure the water supply hose is not kinked or clogged.
is supplied. • Make sure there is sufficient water pressure.
• Make sure that the cold water tap and the hot water tap are properly connected.
• Clean the mesh filter as it may be clogged.
• Make sure the washing machine is running with sufficient water pressure.
• Make sure the detergent is added to the centre of the detergent drawer.
After a cycle, detergent
• Make sure the rinse cap is inserted properly.
remains in the
detergent drawer. • If using granular detergent, make sure the detergent selector is in the upper
position.
• Remove the rinse cap and clean the detergent drawer.
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• It may take a few moments for the door lock mechanism to disengage.
• The door will not open until 3 minutes after the washing machine has stopped or
the power has been off.
The door does not open. • Make sure all the water in the drum is drained.
• The door may not open if water remains in the drum. Drain the drum and open the
door manually.
• Make sure the door lock light is off. The door lock light turns off after the washing
machine has drained.
• Make sure you use the recommended types of detergent as appropriate.
• Use high efficiency (HE) detergent to prevent oversudsing.
Excessive suds.
• Reduce the detergent amount for soft water, small loads, or lightly soiled loads.
• Non-HE detergent is not recommended.
Cannot add additional • Make sure the remaining amount of detergent and fabric softener is not over the
detergent. limit.
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Fills with the wrong • Disconnect the hoses and clean the mesh filter. The mesh filter may be clogged.
water temperature. • While the washing machine fills, the water temperature may change as the
automatic temperature control feature checks incoming water temperature. This
is normal.
• While the washing machine fills, you may notice just hot and/or just cold water
going through the dispenser when cold or warm temperatures are selected. This
is a normal function of the automatic temperature control feature as the washing
machine determines the water temperature.
• Use the High or Extra High spin speed.
• Use high efficiency (HE) detergent to reduce oversudsing.
Load is wet at the end
• Load is too small. Small loads (one or two items) may become unbalanced and not
of a cycle.
spin completely.
• Make sure the drain hose is not kinked or clogged. Troubleshooting
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No bubbles are seen • You may not be able to see bubbles if there is too much items in the drum.
(Bubble models only). • Severely contaminated laundry may not generate bubbles.
• The AddWash door can be opened only when the indicator appears. However, it
does not open in the following cases:
Can I open the ‐ When the boiling or drying process is running and the internal temperature
AddWash door at any becomes high
time? ‐ If you set the Child Lock for safety reasons
‐ When the drum wash or drum drying cycle that does not involve additional
laundry is running.
A message appears on
• Check if the detergent drawer is closed properly.
the display to alert that
‐ Open the detergent drawer and close it again. Make sure it’s closed properly.
dispenser is open.
Increased time of • The actual washing time may differ from the estimated time initially displayed on
washing the control panel upon cycle selection.
• If a problem persists, contact a service center. The number of the service center is on the label attached to the
product.
• Samsung is not liable for any damage to the product, any injury, or any other product safety issue caused by a
repair which does not follow the instructions in these Repair Guides. Any damage to the product caused by an
attempted repair (by anyone other than a Samsung certified service provider) will also not be covered by the
warranty.
CAUTION
Defrosting your washing machine
The washing machine may freeze when it drops below 0 °C.
1. Turn off the washing machine, and unplug the power cord.
Troubleshooting
2. Pour warm water over the water tap to loosen the water hose.
3. Disconnect the water hose, and soak it in warm water.
4. Pour warm water into the drum and leave it for about 10 minutes.
5. Reconnect the water hose to the water tap.
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Specification sheet
“*” Asterisk(s) means variant model and can be varied (0-9) or (A-Z).
E
D
A
C
Specifications
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NOTE
The design and specifications are subject to change without notice for quality improvement purposes.
DC68-04189B-04