Go with the Eco Flow!
Showers make up a quarter of all our water
use at home. If we all cut our showers by only
two minutes, we'd save eight billion litres of
water a year!
The energy used to heat water represents a
fifth of the average heating bill - that's around
£135 a year according to the Energy Savings
Trust. Using less hot water, has a real impact
in the fight against climate change too, with
each home emitting 18.6 metric tonnes of
CO2 a year through water heating.
For saving water advice and to order Listen to a four minute song.
your FREE shower head or timer, visit
[Link]/savewater A good way to keep your SHOWERS short
Help with your bill
Spread the costs Our Low Income Fixed Tariff (LIFT)
If you are finding it difficult to pay your bill, we
may be able to help spread the costs with a This tariff could help if your annual household
payment plan to suit you. To apply, please visit income is less than £16,105, or you receive certain
[Link]/paymentplan benefits.
To find out more, give our friendly team a call
Our WaterSure scheme on 0800 697 982 or visit [Link]/lift
Provides support if your property has a water
meter and you claim certain benefits and either
receive child benefit for three or more children Caring for your needs
or have a medical condition that means you We provide other services through our Priority
need to use extra water. Visit Services Register including large print literature.
[Link]/watersure For more information visit
[Link]/priorityservices
Our Water Direct scheme
Could help if you receive certain benefits and are
behind with your payments (payments are
deducted from your benefit payments and sent
directly to us). You can find out about the water quality in
your area by visiting
[Link]/waterquality
Alternatively, write to us at: Affinity Water
Limited, Tamblin Way, Hatfield, Hertfordshire,
To see how we’re performing, visit AL10 9EZ or
[Link]/performance call 0345 357 2407 (water supply,
water quality and emergencies only)