Opening:
Good afternoon, my name is Rajat I am calling from porter. How may I assist you.
If he shares any info....
Script: - thank you for the information....
Can you please stay on call for a while So that I can check the details for you....
If he says any problem....
Script: - I'm sorry for the inconvenience please stay online for a minute let me check the
details....
Use Hold while checking details: -
Hold script: -
Can I place your call on hold for a minute so that I can check the details for you...?
If he says ok
Then thank you, please stay online....
After releasing hold....
Script: - Thank you for staying on hold
Conference call script: -
Sir/Ma’am can you please stay online for a minute? I'm taking the customer/partner onto the
conference call.
If he answers the call
SCRIPT: - Good morning/afternoon/evening
This is (your name) ......... From the porter, I’m calling regarding ……… (say the reason you have
taken them on con call) and (inform the 2nd person that u were on call with 1st person and has
taken con call now)
If he doesn’t answer the call SCRIPT: - Sorry sir/ma’am I tried taking customer/partner onto a
conference call but their number is not reachable
Closing:
Thank you for calling Porter. After this call ended, you may receive one short call, Kindly rate
your experience with my call.