Rahul (21/2/2024, 14:57:52): You’ll be chatting with Rahul.

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Rahul (21/2/2024, 14:57:57): Thank you for choosing Remitly! This is Rahul. I hope
you're having a great day today. How can I help you today?
Jose (21/2/2024, 14:58:01): How can I get my money back?
Rahul (21/2/2024, 14:58:03): Hello good day!
Rahul (21/2/2024, 14:58:09): Thank you for choosing Remitly! This is Rahul. I hope
you're having a great day today. How can I help you today?
Rahul (21/2/2024, 14:58:12): I would love to see what I can do to resolve your
concern. Let me go ahead and pull up your account first.
Rahul (21/2/2024, 14:58:27): For account verification, may I have your full name as
it appears on your Remitly account along with your date of birth?
Jose (21/2/2024, 14:58:34): Hello yes I want my money transfer back?
Jose (21/2/2024, 14:58:50): Jose Henriquez 26-07-1987
Rahul (21/2/2024, 14:58:55): Certainly I will check the transfer status for you
Rahul (21/2/2024, 14:59:07): Thank you Jose
Jose (21/2/2024, 14:59:12): The service doesn’t exist and I’ve been robbed!
Rahul (21/2/2024, 14:59:50): May I know the transfer reference number to check the
details, as I am not able to find any account link with jose_henriquez@[Link]
Jose (21/2/2024, 14:59:59): It’s the amount of 45 euro’s
Rahul (21/2/2024, 15:00:14): Sorry for the trouble , just to confirm do you have
account with Remitly ?
Jose (21/2/2024, 15:00:54): R21 183 062 175
Rahul (21/2/2024, 15:01:09): Thank you.
Jose (21/2/2024, 15:01:10): Can I get my money back please?
Rahul (21/2/2024, 15:01:40): Thank you for your patiece
Rahul (21/2/2024, 15:02:07): I checked the transfer is already completed and the
funds have delivered to receivers Mpesa wallet
Jose (21/2/2024, 15:02:35): So what can i do now?
Jose (21/2/2024, 15:03:00): Help me please Rahul I’ve been robbed!
Rahul (21/2/2024, 15:03:01): Did you check with the receiver if they receive the
funds or not ?
Jose (21/2/2024, 15:03:25): Yes they did but the service is not delivered so that
is robbery.
Jose (21/2/2024, 15:04:03): I’m not offering money as a gift but expected a proper
service back.
Rahul (21/2/2024, 15:04:19): Kindly note that we Remitly always recommend to make a
transfer to your family and friends and we do not support a commercial or business
transactions
Jose (21/2/2024, 15:04:43): I’m sorry this is not the way of doing business
Jose (21/2/2024, 15:04:58): They promise me some commercial way then u loose me as
a client bye
Rahul (21/2/2024, 15:05:08): I know it must be frustrating loosing a hard earned
money
Jose (21/2/2024, 15:05:23): Yes but u help others do fraud
Rahul (21/2/2024, 15:05:35): I am now requesting our delivery partner to recall the
transfer and reverse the funds back to us
Jose (21/2/2024, 15:05:44): That is not good at all and not legal in any
circumstance.
Jose (21/2/2024, 15:05:54): Ok thank you.
Rahul (21/2/2024, 15:06:16): But please understand it is not guaranteed that the
funds will get reverse unless its not used or withdrawn by the receiver
Jose (21/2/2024, 15:06:42): Contact me by any chance I want it to be reverse right
away.
Jose (21/2/2024, 15:06:49): Thank you.
Jose (21/2/2024, 15:06:58): R21 183 062 175
Rahul (21/2/2024, 15:07:00): Please note that once the funds are deliver then even
the bank needs the authorization from the actual account holder to take out the
funds
Jose (21/2/2024, 15:07:24): Okay
Rahul (21/2/2024, 15:07:31): Yes correct I am requesting a reversal request for the
above transfer
Jose (21/2/2024, 15:07:49): Thank you
Rahul (21/2/2024, 15:08:22): Also we suggest you to avoid making a business
transfers or sending funds to unknown person
Jose (21/2/2024, 15:08:56): Yes that’s my lesson now indeed so is there anything
else I can do to reverse it?
Rahul (21/2/2024, 15:09:19): I am writing a reversal email to Mpesa and expecting a
reply with in 48 hours and we will update you once we have a update from Mpesa
Jose (21/2/2024, 15:10:19): Ok thank you
Rahul (21/2/2024, 15:10:36): You are welcome!
Rahul (21/2/2024, 15:10:48): I hope I was able to resolve all your pending concerns
for today. Please let me know if there's anything else I can assist you with.
Rahul (21/2/2024, 15:18:13): Are you still with me? I just want to confirm that we
have not lost connection.
Rahul (21/2/2024, 15:18:13): I still can't get an answer from you. Do you want to
continue with the conversation?
Rahul (21/2/2024, 15:18:13): Since I have not received a response from you, I will
close this chat conversation. Please do not hesitate to chat with us again. If you
have more questions or need additional assistance, we recommend you check
[Link]/help where you can read the most frequently asked questions or contact
us directly. Our team is available in English and Spanish 24/7.