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Problem Solving Course Outline

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0% found this document useful (0 votes)
14 views1 page

Problem Solving Course Outline

Uploaded by

Praveena Naidu
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Problem Solving and decision-making Course Outline

Introduction to Problem Solving


What is Problem Solving?
Characteristics of Difficult Problems
Barriers to Problem Solving

Strategies for Investigating Problems


Psychological Strategies
Trial and Error
Problem Solving Strategies
Overcoming Barriers to Problem Solving
Decision Making Problems
Troubleshooting and Diagnosis Problems
Strategic Performance Problems
Policy Analysis Problems
Design Problem Solving

Models for Problem Solving


Deming Wheel – PDCA Cycle
Hurson’s Productive Thinking Model
Fishbone
TRIZ
Problem Solving Cycle
Problem Solving Cycle
Identify the Problem
Explore Possible Strategies
Set Goals
Look at Alternatives
Select a Possible Solution
Implement a Possible Solution
Evaluate the Result

Improving Decision Making Skills and Thinking Capacity


Steps to Effective Decision-Making
Creating a Paired Comparison Analysis Table
Grid Analysis Tool for Decision-Making
Improving Decision Making Skills and Thinking Capacity
Knowledge
Comprehension
Application
Analysis
Synthesis
Evaluation

Common questions

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Psychological strategies to overcome problem-solving barriers include cognitive restructuring, which involves changing how problems are perceived, and using analogies to simulate new perspectives and solutions. Additionally, fostering a growth mindset can encourage persistence through challenges, while heuristic methods can simplify complex problems, allowing quicker, albeit approximate, solutions .

Fishbone diagrams, or cause-and-effect diagrams, assist in diagnosing problems by visually mapping out potential causes leading to a problem. This tool helps teams identify root causes rather than symptoms, facilitating a deeper evaluation of potential solutions. The diagram structure encourages comprehensive thought processes, ensuring all possible influencing factors are considered .

Setting goals within the problem-solving cycle involves defining clear, measurable objectives aligned with the identified problems. This provides direction and benchmarks for evaluating progress. Effective goal-setting translates abstract problems into actionable tasks, enabling focused efforts towards solution development and facilitating progress tracking and accountability .

The PDCA cycle, which stands for Plan-Do-Check-Act, aids problem-solving by providing a structured iterative process. During the 'Plan' phase, problems are identified, and strategies developed. The 'Do' phase involves implementing the solution. 'Check' requires evaluating the results to determine effectiveness, and 'Act' involves refining and adapting strategies based on the outcomes, promoting continuous improvement in decision-making .

Hurson’s Productive Thinking Model uniquely emphasizes creative ideation alongside critical analysis. Unlike traditional models, it incorporates steps that explicitly encourage both divergent and convergent thinking processes. The model promotes generating a wide range of potential solutions before critically evaluating them, fostering a balance between creativity and logical analysis to enhance decision-making quality .

Policy analysis in problem-solving involves evaluating the implications, feasibility, and impact of potential policies, guiding decision-makers towards informed and sustainable decisions. It integrates data-driven insights and stakeholder perspectives, aligning strategies with organizational goals and environmental conditions, crucial for strategic decision-making .

Trial-and-error approaches can be fast and intuitive, beneficial in straightforward problems with lower complexity. However, they often lack efficiency and can lead to wasted resources without structured direction. In contrast, structured analytical approaches provide a systematic and thorough exploration of problems, leading to more accurate diagnoses and solutions, albeit requiring greater time and cognitive investments upfront .

A paired comparison analysis supports decision-making by allowing decision-makers to prioritize various options through systematic pairwise comparisons, assigning relative importance to each. This helps in cases with multiple criteria or when the decision criteria are not hierarchically clear. However, its limitation lies in the potential bias during pairwise judgments and the scalability issues when dealing with a large number of options .

TRIZ is applied to strategic performance by systematically analyzing patterns of problems and solutions, leveraging established inventions across various disciplines. It identifies contradictions in a system and suggests standard solutions, allowing for innovative approaches to strategic issues, enhanced by knowledge drawn from a wide array of past successful applications .

Difficult problems are often characterized by complexity, ambiguity, and uncertainty, requiring more sophisticated approaches like strategic planning and analysis. These problems may lack clear structure and solutions, necessitating creative and non-linear thinking. Furthermore, they may present significant barriers that obstruct straightforward problem-solving strategies .

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