Zen (8/8/2025, 10:40:07 PM): Welcome to Harman, my name is Zen.
Me (8/8/2025, 10:40:13 PM): Hello I'm having trouble
Zen (8/8/2025, 10:40:24 PM): Hi Jayden, how can I help?
Me (8/8/2025, 10:40:54 PM): I'm having trouble with my jbl headphones and it seems
I can't do something about it
Me (8/8/2025, 10:41:02 PM): Do u think u can help?
Zen (8/8/2025, 10:41:35 PM): I can definitely help you with that. Could you please
tell me more the issue and the exact name of your headphones?
Me (8/8/2025, 10:42:40 PM): The issue was that the right earbud piece won't play
any sound but the left earbud piece play sound but both of the earbuds are
connected.
Zen (8/8/2025, 10:43:10 PM): Got it. Could you please confirm the light indicator
on both earbuds while inside and outside the charging case?
Me (8/8/2025, 10:43:22 PM): Yes
Me (8/8/2025, 10:43:29 PM): And they are fully charged
Zen (8/8/2025, 10:43:39 PM): Got it. May I ask the exact name of your earbuds?
Me (8/8/2025, 10:43:53 PM): It's called jbl tune130nc twd
Me (8/8/2025, 10:43:56 PM): Tws*
Zen (8/8/2025, 10:45:13 PM): Thanks for letting me know. When they are outside of
the charging case. Do they both showing a blue solid light?
Me (8/8/2025, 10:45:23 PM): Yes
Me (8/8/2025, 10:45:27 PM): They both do
Zen (8/8/2025, 10:46:20 PM): Thanks for that. I can send you a troubleshooting
steps via email. To explore other options, may I ask when and where you purchase
it?
Me (8/8/2025, 10:48:49 PM): I don't know when I bought it but I don't know where I
bought it either but my dad did for me for my birthday and didn't tell me when he
bought it and where he bought it
Me (8/8/2025, 10:49:06 PM): He got me the headphones as a birthday gift
Zen (8/8/2025, 10:49:42 PM): No worries; you can just provide the serial number.
This can be found on the hinge inside the charging case or in the original box, in
this format: AB1234-CD1234567.
Zen (8/8/2025, 10:53:21 PM): Just checking, are you still there?
Me (8/8/2025, 10:53:57 PM): Yes
Me (8/8/2025, 10:54:06 PM): I was making my food sorry
Me (8/8/2025, 10:54:10 PM): I got hungry
Me (8/8/2025, 10:54:16 PM): I'm checking the serial number now
Me (8/8/2025, 10:54:21 PM): Thank u for checking
Zen (8/8/2025, 10:54:25 PM): Got it. Please take your time.
Me (8/8/2025, 10:55:42 PM): It's TL 1269-GM0410930
Zen (8/8/2025, 10:57:00 PM): Thanks for providing this. Based on the serial number,
your unit is beyond the one-year manufacturing warranty.
Zen (8/8/2025, 10:58:29 PM): I will send you the troubleshooting steps via email.
If the troubleshooting steps don’t resolve the problem, I will include the part
details if available, and I will also provide you with a 30% coupon code that you
can use in case you want to purchase a brand new pair of earbuds.
Zen (8/8/2025, 10:58:41 PM): Please expect an email from
hcgcustomersupport@[Link] within this day.
Zen (8/8/2025, 10:58:47 PM): Aside from this, is there anything else?
Me (8/8/2025, 10:59:01 PM): Nope that's all
Me (8/8/2025, 10:59:05 PM): Thank you so much