GLOBAL INSTITUTE OF AVIATION

TRAVEL AND TOURISM FOUNDATION [TTF]

COURSE TITLE: PRODUCT KNOWLEDGE

ACADEMIC YEAR: 2024/2025
DATE: JUNE 2024
TIME ALLOWED: 20 MINS
LECTURER: EZEKIEL LEMUEL

INSTRUCTIONS:
WRITE YOUR FULL NAME ON THE COVER PAGE OF YOUR
QUESTION PAPER.
DRAW A CIRCLE TO SHOW THE CORRECT ANSWER WHERE
ANSWER OPTIONS ARE PROVIDED; OTHERWISE, WRITE THE
CORRECT ANSWER IN THE SPACES PROVIDED.
ANSWER ALL QUESTIONS: UNITS 3.1 – 3.5
Unit 3.1
1. A passport is an official document that may (under certain conditions) allow
citizens of one country legal entry into another. TRUE or FALSE?
(a) True
(b) False
2. Joint passports are issued for friends traveling together. TRUE or FALSE?
(a) True
(b) False
3. Schengen area is founded on an agreement by a group of European countries
that abolished passport and immigration controls for travel within and between
these countries. TRUE or FALSE?
(a) True
(b) False
4. A passport is normally valid for:
(a) 4 years
(b) 10 years
(c) 20 years
5. Other travel documents that can be used instead of passports are:
(a) Identification cards
(b) Visas
(c) Health certificates
6. Which is required before applying for a visitor visa?
(a) An interview with the issuing office
(b) An electronic travel authorization
(c) A valid passport
Unit 3.2
1. Yellow fever vaccination is specifically required in normal travel and is only
necessary for certain countries. TRUE or FALSE?
(a) True
(b) False
2. Travelers are exposed to potential medical problems due to extremes of
temperature, altitude or motion; diseases and illnesses caused by unsanitary
conditions; simple cuts, bites or scratches. TRUE or FALSE?
(a) True
(b) False
3. In hot weather travelers should take care to drink plenty of water. TRUE or
FALSE?
(a) True
(b) False
4. At high altitudes water boils:
(a) In 10 minutes
(b) At a lower temperature
(c) At a higher temperature
5. Failure to obtain a required compulsory vaccination and health certificate
before traveling to another country may result in a passenger:
(a) Being deported or quarantined
(b) Needing to pay a fine
(c) Having to remain at the arrival airport
Unit 3.3
1. Which form of payment records and controls spending?
(a) Prepaid travel cards
(b) Credit cards
(c) Cash
2. When paying by credit card abroad, it is best to pay for merchandise in the
home currency. TRUE or FALSE?
(a) True
(b) False
3. Which state or country agency regulates what travelers can bring into or out of
a country?
(a) Customs
(b) Duty free shops
(c) Immigration
4. Duties collected at the airport are a direct source of revenue for
(a) governments
(b) airports
(c) airlines
5. Which is a feature of prepaid travel cards?
(a) It can cover purchases made in one currency
(b) It debits the holder's bank account per purchase
(c) It allows the holder to withdraw cash
(d) It expires when funds are totally consumed
Unit 3.4
1. The agent must explain all travel document requirements to each passenger.
TRUE or FALSE?
(a) True
(b) False
2. Timatic only supplies information for international passengers traveling by air.
TRUE or FALSE?
(a) True
(b) False
3. Passport exemptions list that do not need to show a passport to enter a
country.
(a) Nationals
(b) Airlines
(c) Travel documents
4. Which information must be provided to determine health requirements for
entry to a destination country?
(a) Visitor passport nationality
(b) Intermediate connecting cities before arrival at the destination
(c) Delivering airline and flight information
5. For international travel to Rome with a same-day connection in Milan, baggage
must be cleared in Rome. TRUE or FALSE?
(a) True
(b) False
6. Timatic describes the country's regulations governing the following documents
and formalities: passports; visas; health; airport tax; customs and currency. TRUE
or FALSE?
(a) True
(b) False
7. In addition to country listings, Timatic provides travel agents and airline staff
with up-to-date general information relating to:
(a) The twenty most popular destinations
(b) Climate
(c) International health regulations and general health information
8. What information is found in the passport section of TIMATIC?
(a) Which citizens, intending to travel to another specified country, do or
do not require a passport or other equivalent identity document
(b) The amount of foreign currency a traveler is permitted import
(c) The cost of obtaining a passport
9. What information is found in the visa section of TIMATIC?
(a) The cost (if any) of the visa
(b) Nationals who do not require a visa to enter a particular country
(c) Visa requirements for merchant seamen
10. What information is found in the health section of TIMATIC?
(a) Vaccinations that are either required or recommended before traveling
to a particular country
(b) The nearest travel clinic offering a vaccination service
(c) General travel advice
Unit 3.5
1. Why should travel professionals sell travel insurance to their customers?
(a) Insurance reduces the risk of accident for travelers
(b) Insurance protects travelers from unplanned emergencies
(c) Insurance covers every risk or loss while traveling
(d) Insurance allows travelers to change their travel plans
2. What type of medical treatment has the highest cost?
(a) Air ambulance service
(b) Hospitalization
(c) Flu medication
(d) Gastrointestinal treatment
3. A claim should be submitted within.
(a) 90 days of leaving home
(b) 90 days of an accident
(c) 90 days of returning home
(d) 90 days of leaving a hospital
4. Travel insurance plans sold by tour operators normally do not include insurance
coverage.
(a) Hospital Medical
(b) Trip Cancellation
(c) Third Party Cancellation
(d) Baggage loss
5. Which document confirms that a travel agency customer has refused to buy
travel insurance?
(a) An insurance application form
(b) An insurance policy
(c) An insurance declaration form
(d) An insurance claim form
6. What documents must be submitted together with the insurance policy when
making an insurance claim?
(a) Receipts for emergency purchases
(b) Copies of travel reservations
(c) A passport and destination visa
(d) A confirmation of coverage form
7. Insurance companies pay commission to travel agencies that sell their insurance
products. TRUE or FALSE?
(a) True
(b) False
8. Medical Hospital insurance coverage includes treatment for injuries caused by
bungee jumping and deep-sea diving. TRUE or FALSE?
(a) True
(b) False
9. What reference number is quoted in all correspondence between the insured
customer and the insurance company?
(a) The credit card number
(b) The passport number
(d) The insurance policy number