NAME: ___________________________________________________________
TRAVEL AND TOURISM FOUNDATION
COURSE CODE: TTF PRODUCT KNOWLEDGE & A&T I
ACADEMIC YEAR: 2024/2025
DATE: MAY 2024
TIME ALLOWED: 45 MINS
LECTURER: EZEKIEL LEMUEL
INSTRUCTIONS:
WRITE YOUR FULL NAME ON THE COVER PAGE OF YOUR QUESTION
PAPER.
USE A CIRCLE TO SHOW THE CORRECT ANSWER WHERE ANSWER
OPTIONS ARE PROVIDED; OTHERWISE, WRITE THE CORRECT ANSWER IN
THE SPACES PROVIDED.
ANSWER ALL QUESTIONS: SECTION A, B, C AND D
SECTION A
1. A family wants to visit friends and do some sightseeing in the central city area.
Do you recommend the rental of a car?
(a) Yes
(b) No
2. A business man inquiries about the best method to visit potential clients along
the U.S. West Coast. Do you recommend car rental?
(a) Yes
(b) No
3. You arrange a rental in Russia. Do you recommend a Collision Damage Waiver
(CDW)?
(a) Yes
(b) No
4. Upon return, one of your customers complains that he did not get a refund for
the petrol left in his car at the end of the rental. Should he expect a
refund?
(a) Yes
(b) No
5. It is not necessary to advise the car rental company how many people will be
driving the rented car. TRUE or FALSE?
(a) True
(b) False
6. CDW stands for _____________________________
(a) Complete Driving Waiver
(b) Collision Damage Waiver
(c) Collective Driving Waiver
(d) Car Damage Waiver
7. To truly enjoy a driving holiday the customer should
________________________
(a) avoid buying any car rental insurance
(b) buy more insurance than is necessary
(c) purchase PEI and CDW insurance only
(d) buy insurance options to cover all risks
8. Which insurance coverage pays benefits in the case of death or injury to others
or damage to another persons' property?
(a) Third-party Liability Insurance
(b) Personal Accident Insurance
(c) Collision Damage Waiver
(d) Loss Damage Waiver
9. Insurance that protects rental vehicle passengers and the driver for medical
costs due to injury from an accident is called _____________________________
(a) Third-party Liability Insurance
(b) Personal Accident Insurance
(c) Collision Damage Waiver
(d) Loss Damage Waiver
10. Your client wants a car for six days and will return it to the same location.
Which rate do you suggest?
(a) 6 consecutive days
(b) A weekly rate
(c) A package rate
11. The flight of your customer will depart from Kuala Lumpur at 18:30. At what
time should he or she plan to arrive with the rental car at the perimeter of the
airport assuming a check-in time of 60 minutes?
(a) 12:30 hours
(b) 15:00 hours
(c) 16:30 hours
SECTION B
12. Enumerate Three main reasons for renting a car:
……………………………………………………………………………………………………………………………….
……………………………………………………………………………………………………………………………….
……………………………………………………………………………………………………………………………….
13. A fourth and less frequent reason is the rental of vans for
……………………………………………………………………………………………………………………………….
14. Globally operating car rental companies sell their services directly to? mention
any three.
……………………………………………………………………………………………………………………………….
……………………………………………………………………………………………………………………………….
……………………………………………………………………………………………………………………………….
SECTION D
To make it easy for booking agents to define the vehicle requested by each
customer, there is the Vehicle Matrix Code as approved by the Air Transport
Association of America and outlined in the Trade Practice Standard Interline
Passenger Procedures (SIPP).
Decode the following vehicle matrix codes representing the vehicle type:
15. C: ___________________________________________________________
16. B: ____________________________________________________________
17. D: ____________________________________________________________
18. W: _____________________________________________________________
19. L: _____________________________________________________________
20. V: ____________________________________________________________