©2022 The Kenya National Examination Council
101505T4TTM
TOUR AND TRAVEL CONSULTANT LEVEL 5
TO/OS/TM/CR/02/5/A
DEVELOP TRAVEL PACKAGES
Nov. /Dec. 2022
THE KENYA NATIONAL EXAMINATIONS COUNCIL
WRITTEN ASSESSMENT
Time: 3 hours
INSTRUCTIONS TO CANDIDATES
Maximum marks for each question are indicated in brackets ( ).
This paper consists of THREE sections: A, B and C.
Answer questions as per instructions in each section.
You are provided with a separate answer booklet.
This paper consists of SIX (6) printed pages
Candidates should check the question paper to ascertain that all pages
are printed as indicated and that no questions are missing
Page 1 of 6
©2022 The Kenya National Examination Council
SECTION A (20MARKS)
1. Which of the following statements is TRUE about travel agents.
A. They arrange air transport services for clients
B. They combine all the components of a tour and come up with a package tour
C. They accompany the visitor throughout the entire tour
D. They arrange for shopping and exhibitions (1 mark)
2. Which one of the following is NOT a customer travel requirement.
A. Passport photo
B. Travel itinerary details
C. Passport
D. Medical and travel insurance (1 mark)
3. Which one of the following is a sales technique for travel agents?
A. Generate sales in travel from social media
B. Relevant sales travel promotions
C. Avoid information overload
D. All of the above (1 mark)
4. The major landmasses of the world are referred to as
A. Countries
B. Regions
C. States
D. Continent (1 mark)
5. Which of the following method is used by travel agents to contact their customers
A. Questionnaires
B. Radio calls
C. Emails
D. Interviews (1 mark)
6. Which among the following is a travel stakeholder organization.
A. Learning Institutions
B. Banks
C. Industrial Firms
D. Airlines (1 mark)
7. Which one of the following is NOT a function of the reservation system (1 mark)
A. Inventory and reservation management
B. Online payment gateway integration
Page 2 of 6
©2022 The Kenya National Examination Council
C. High-speed network of information infrastructure
D. Displaying travel services with prices and images
8. Give the THREE-letter code for Nairobi city.
A. LUN
B. NBO
C. LFW
D. NRB (1 mark)
9. Which of the following is a payment method in a travel agency.
A. Cash
B. Cheque
C. Debit cards
D. All of the above (1 mark)
10. The capital city of Libya is
A. Tripoli
B. Bangui
C. Juba
D. Abuja (1 mark)
11. A visitor VISA is also referred to as a
A. Transit Visa
B. Business Visa
C. Laissez Passer
D. Point of entry permit (1 mark)
12. Which of the following attractions is regarded as a natural attraction.
A. The Great Barrier Reef
B. Walt Disney
C. The Great Wall of China
D. Statue of Liberty (1 mark)
13. Planning travel itineraries is an essential function for a professional travel agent and is an
effective way to gain;
A. Customer trust
B. Profit
C. Popularity
D. A good name (1 mark)
14. Which one of the following is NOT a motivation for travel in the tourism industry
A. Visiting a sick relative
B. Adventure
Page 3 of 6
©2022 The Kenya National Examination Council
C. Leisure
D. Cultural reason. (1 mark)
15. Which among the following is regarded as a Global Distribution System (GDS).
A. Amadeus
B. Trip advisor
C. Lonely planet
D. Tour planner (1 mark)
16. From the choices below identify one of the elements not to consider while doing travel
costing.
A. Transport
B. Number of participants
C. Length of stay
D. Salaries (1 mark)
17. Which among the following is regarded as a reservation document
A. Order book
B. Feedback form
C. Voucher
D. Cost sheet (1 mark)
18. The Acronym IATA stands for
A. Indian Air Transport Association
B. International Air Transport Association
C. International Air Travel Agency
D. International Association of Travel Agencies. (1 mark)
19. A system used to access information about airline schedules, availability, fares, and other
related travel information is known as
A. Travel Planner
B. Travel Agency System
C. Airline Computer System
D. Global Distribution System (1 mark)
20. Formalities undertaken by a passenger at the airport before departure are referred to as
A. Check out
B. Check-in in procedures
C. Reservations
D. Security checks (1 mark)
Page 4 of 6
©2022 The Kenya National Examination Council
SECTION B (40MARKS)
21. Define the term Travel distribution system (1 mark)
22. Name THREE types of Travel agencies that you are familiar with. (3 marks)
23. State SIX functions of travel distribution systems (6 marks)
24. State FOUR functions of reservation systems. (4 marks)
25. State FOUR modes of payment that customers can use to pay for travel products in a travel
agency firm? (4 marks)
26. Identify FIVE factors to be considered when preparing an itinerary (5 marks)
27. Distinguish the following types of travel itineraries
i) One way and Round the World Trip (2 marks)
ii) Open Jaw and Return Trip (2 marks)
28. Identify FIVE performance indicators in travel agency operations. (5 marks)
29. List FOUR methods that a travel agency can use to collect feedback from customers.
(4 marks)
30. Name FOUR pricing strategies a travel agency can use to price its products. (4 marks)
SECTION C (40MARKS)
31. As a Travel Professional you are mandated with the task of developing a travel package,
a) Explain FIVE factors you will consider in order to ensure you come up with a successful travel
package. (10 marks)
b) Describe any FIVE sections of an airport (10 marks)
32. a) Explain FIVE types of feedback techniques that exist in the travel agency business.
(10 marks)
b) Travel packages may include a wide variety of components and vary according to key elements
or themes. Describe FIVE components that make up a travel package. (10 marks)
33. a) Explain FIVE components of a travel package report. (10 marks)
Page 5 of 6
©2022 The Kenya National Examination Council
b) Describe the process of making a reservation for travel services. (10 marks)
Page 6 of 6