CONGRATULATIONS!

Rohit, you're one step closer to

joining us at Curtin College.
CONGRATULATIONS, ROHIT THAPA
I am delighted to advise that you have been successful in your application Admissions
for a place at Curtin College. Provided that you successfully complete your admissions@[Link]
Curtin College pathway course(s) you will then be eligible to enter Curtin
University. +61 8 6266 1600

At Curtin College, you will find a passionate community of staff dedicated to [Link]
making your student experience rewarding and enjoyable. Our goal is to Curtin University Campus
provide you with qualifications and skills that will prepare you for success in Building 420, level 3
your chosen discipline at Curtin University. Koorliny Way
Bentley 6102
We are proudly multicultural and welcome students from all over the world. Western Australia
Our highly skilled teaching staff incorporate teaching approaches that cater
to all students and our friendly and supportive staff are here to help you on
your educational journey.

If you have any questions about your offer, please contact your friendly
Admissions team. I look forward to welcoming you to Curtin College.

Quentin Derrick
College Director and Principal

Colleges of Business and Technology WA Pty Ltd T/A Curtin College CRICOS Provider 02042G, TESQA Provider PRV12157, Navitas English Services Pty Ltd CRICOS Provider 00289M
Curtin University CRICOS Provider 00301J, Curtin University is a trademark of Curtin University of Technology

This package contains:

SECTION 1: Course Details SECTION 7: Refund Agreement, Terms of Offer and Information Pack
SECTION 2: Terms and Conditions SECTION 8: Genuine Student Requirement (GS)
SECTION 3: Refund and Cancellation Charges Schedule
SECTION 4: Payment Details and Invoice
SECTION 5: Acceptance of Offer
SECTION 6: Financial Declaration

To accept this offer you must:

STEP 1: Read each section carefully. If there is anything you do not understand fully, contact your agent or Curtin College
Admissions Office
STEP 2: Complete and sign Section 2, 5, 6 and 7
STEP 3: Email signed copies of Section 2, 5, 6 and 7 along with proof of payment to the Curtin College Admissions Office
Note: You must meet any outstanding conditions of offer before you can be accepted into your course
Mr Rohit THAPA
C/- Nobel Education Foundation (P) Ltd
Student ID: 90045769
Date of Birth: 13 July 2005
Offer Date: 31 July 2025

SECTION 1: COURSE DETAILS

PROGRAM 1: DIPLOMA OF COMMERCE (CRICOS: 087940C)

200-2COM-GEN GENERAL MAJOR
Offered by: Curtin College Location: Curtin College Bentley campus
Duration: 35 weeks Number of study periods: 2
Start date: 13 October 2025 Approximate fee per period: AUD $16,250.00
End date: 22 May 2026 Indicative total course fee: AUD $32,500.00

Exemptions:
You have been granted exemptions for 200 credit points.

Conditions:
When you are ready to accept your offer at the College, please submit your acceptance and financial documents without
making payment. Together with your acceptance documents, you must submit the Genuine Student test (GS). This must be
written in your own words and should not exceed 150 words per question. Our team will assess your documents and once
you have met all our requirements, you will then be notified via email by the College to proceed with your payment.
Must provide complete Curtin College Disclaimer Form as student meets direct entry to bachelor's degree at Curtin
University.
Please note that this offer cannot be deferred.

Notes:
Orientation (Compulsory) - Details regarding the Orientation session activities will be made available on our website
([Link] approximately two weeks before
commencement of your course.

PROGRAM 2: BACHELOR OF COMMERCE (CRICOS: 013905G)

Offered by: Curtin University Location: Curtin University Bentley campus

Duration: 2 years Number of study periods: 4
Start date: 20 July 2026 Approximate fee per period: AUD $16,263.75
End date: 31 July 2028 Indicative total course fee: AUD $65,055.00

Exemptions:
The duration and indicative total course fee for your Curtin University course have been adjusted based on the exemptions
you will be eligible for upon completion of your Curtin College studies.

Conditions:
Must enrol and complete 400 credits in the Diploma at Curtin College.

Notes:

This offer is conditional upon Curtin College and Curtin University continuing to be satisfied that you are a genuine student with the
financial capacity to support your study and living costs in Australia. Curtin College reserves the right to request evidence of
financial capacity to provide for tuition fees and living expenses for the duration of the above proposed study plan prior to release of
Confirmations of Enrolments (CoEs)

For more information about Genuine Student Requirement (GS) please visit website of the Australian Department of Home Affairs
at [Link]

In line with requirements of the Department of Home Affairs you are required to provide evidence of Overseas Student Health
Cover (OSHC) cover for the full duration of your student visa. Curtin College can organise OSHC with Allianz Care Australia, the
preferred provider of Curtin College and Curtin University. Please refer to Section 4 of this Letter of Offer for the Allianz Care
Australia visa-length OSHC amount. For more information about Allianz Care Australia visit
[Link]
Special English Note: For visa purposes students may be required to provide the Australian Government with further evidence of
English proficiency which may be different than the College requirement. Please refer to [Link]

This offer applies only to students who are NOT Australian citizens or permanent residents.
Mr Rohit THAPA
C/- Nobel Education Foundation (P) Ltd
Student ID: 90045769
Date of Birth: 13 July 2005
Offer Date: 31 July 2025

SECTION 2: TERMS AND CONDITIONS

Please read carefully and sign below to indicate your acceptance of these items.

I confirm that all of the information I have provided to Curtin College is true and correct and any missing or false information provided, may
lead to a termination of my enrolment.
I understand that Curtin College may inform other authorities of this information including the Australian Government and designated
authorities and the Tuition Protection Service (TPS).
I confirm that I am a Genuine Temporary Entrant and Genuine Student and that studying the offered program is my primary purpose for
coming to Australia.
I understand that I am protected by the Education Services for Overseas Students (ESOS) legislative framework available at
[Link]
I have read and understood the Curtin College Privacy Policy which can be found at [Link]
students/essential-information/policies-procedures-forms.
I have read and understood the Refund Policy which can be found at [Link]
information/policies-procedures-forms.
I understand that Curtin College may change its policies at any time and that I am bound by the policies that are in place at the time that I
lodge any request.
I understand that Curtin College reserves the right to terminate, withdraw or temporarily suspend a student's enrolment if, in the College's
opinion the student lacks genuine intent to achieve satisfactory academic progress and attendance, or on the grounds of student
misconduct, or on grounds of compassionate or compelling circumstances. For further information please refer to the Deferral, Suspension
& Cancellation Policy, Progress & Intervention Policy, Student Code of Conduct Policy which can be found at
[Link]
I understand that Curtin College reserves the right to withdraw this offer if fully completed acceptance documents and subsequent
payments are received after the program or pathway program places are filled.
I understand that in the unlikely event that Curtin College is unable to deliver my program in full, I will be offered a refund of all the course
money I have paid to date. The refund will be paid to me within 2 weeks of the day on which the program ceased being provided.
Alternatively, I may be offered enrolment in a suitable alternative program offered by Curtin College at no extra cost. I have the right to
choose whether I would prefer a full refund of program fees, or to accept a place in another program. If I choose placement in another
program, Curtin College will ask me to sign a document to indicate that I accept the placement.
I understand that Curtin College has the right to review and increase tuition fees and charges from time-to-time without notice. For more
information on tuition fees refer to the Curtin College website at [Link]
I understand that if fees rise, I will be liable to pay the new amount applying for the study period/s in which I am enrolled.
I understand that the approximate fees per period indicated are subject to change in accordance with fee increases and the number of
subjects I study within the study period.
I have read, understood and agree to the Curtin University (English – ELICOS) Terms and Conditions and Refund Policy that have been
provided with this Letter of Offer.
I have read, understood and agree to the Navitas English (ELICOS) Terms and Conditions and Refund Policy at Conditions of Enrolment
([Link])
I understand that I can pay the full course fees should I wish to, however I understand that I am not required to pay more than 50% up
front. If I decide to pay an amount greater than is invoiced, I understand that there is no requirements on Curtin College to return the
excess amount unless it is an overpayment of the total course fees.
I understand that census date is the last business day of week 4 of each study period. Refer to the Refund Policy at
[Link]
As a commencing student, should I enrol in less than a full-time study load or withdraw from a single unit on or before week 4 of the first
study period, tuition fees for that unit will not be refunded but will instead be credited to the following study period. If I withdraw from the
program before using the tuition fee credit, the credit will be forfeited.
I understand that I must abide by the academic and other policies of Curtin College during the periods that I am enrolled in this institution. I
understand that Curtin College policies can be accessed via the Curtin College website at [Link]
apply/international/fees-payment.
I understand that it is my own responsibility to obtain a visa that permits me to study full-time in Australia for the duration of my program.
I understand that I must comply with all conditions attached to my visa, and that Curtin College may report any suspected breaches of visa
conditions to the Department of Home Affairs and that this may result in cancellation of my student visa.
I understand that Curtin College is required by law to report international students to the Australian Government who are found to be in
breach of their visa conditions (eg. maintaining satisfactory progress).
I understand that if my study period is extended beyond the period of my visa, I will be liable for a visa extension and related costs.

STUDENT PARENT OR GUARDIAN (IF STUDENT IS UNDER 18 YEARS OF AGE)

Name: Rohit THAPA Name:

Signature: Date: DD/MM/YYYY Signature: Date: DD/MM/YYYY
Mr Rohit THAPA
C/- Nobel Education Foundation (P) Ltd
Student ID: 90045769
Date of Birth: 13 July 2005
Offer Date: 31 July 2025

SECTION 2: TERMS AND CONDITIONS (CONTINUED)

I understand that if I am bringing my family to Australia I must have family health cover for all dependents and that information is available
on the Allianz Care Australia website at [Link]
I understand that I will be required to adhere to the terms and conditions of the Allianz Care Australia Overseas Student Health Cover
(OSHC) policy, and that I can access this policy at [Link]
I understand the OSHC payment quoted (subject to change) will begin one week prior to my start date until the expected end date of my
student visa.
I understand that if I want to arrive in Australia earlier than a month before my start date I must contact my OSHC provider on receipt of my
OSHC policy to arrange additional cover before my arrival.
I understand that school aged dependents accompanying me to Australia will be required to enrol at school and pay full fees if they are
enrolled in either an Australian Government or non-Government school.
I understand that I must attend the orientation and enrolment, and that if I arrive after the commencement of classes, I may not be
permitted to enrol in the program for that study period.
I understand that this agreement, and the availability of the Complaints Policy, does not remove the right of the student to take action under
Australia's consumer protection laws. I also understand that any current or prospective student of the College or its partner provider who
experiences incorrect, inappropriate or unfair treatment in the course of their relationship with the College is entitled to access the
complaints process set out in the Curtin College ‘Complaints Policy’ at [Link]
information/policies-procedures-forms.
I understand that this agreement, and the availability of a complaints and appeals process, does not remove the right of the student to take
action under Australia's consumer protection laws. Overseas students have access to appeals and dispute resolution services via the
Overseas Student Ombudsman. For more information visit [International student complaints | Commonwealth
Ombudsman|[Link]
I understand that, if I am not satisfied with the decision made by Curtin College, I can appeal that decision at no cost. If I am not successful
through the internal appeals process I have access to an external appeals process. I can make a complaint regarding any matter relating to
my dealing with Curtin College and/or its Partner Provider and/or Education Agents, or any related party. I can obtain information regarding
the policy and procedure for lodging a complaint at [Link]
forms. I understand I can approach the College for advice on how to proceed with my complaint.
Curtin College reserves the right to withdraw this offer if it becomes apparent that it may be necessary for students to provide a
confirmation of release from their principal provider. It will be deemed that by signing Curtin College's Letter of Acceptance a student is
declaring that there is no existing obligation to complete 6 months of education with a third-party principal provider as defined in Standard 7
of the National Code 2018.
I understand that Curtin College may provide the information on this form and during my enrolment to the Australian Government and
designated authorities, if relevant, and the Tuition Protection Scheme. The authority to collect this information is contained in the Education
Services for Overseas Students Act 2000, the Education Services for Overseas Students Regulations 2001 and the National Code of
Practice for Registration Authorities and Providers of Education and Training to Overseas Students [Link] information includes personal
and contact details, course enrolment details and changes, and the circumstances of any suspected breach of a student visa condition. In
other instances information collected on this form or during my enrolment can be disclosed without my consent where it is authorised or
required by law.
As an international student on a student visa, you are responsible for meeting the restriction on transfer between registered providers.
Please note that Curtin University is the principal provider for all Curtin College courses. For further information, please refer to the Transfer
between Registered Providers policy and Appeals Policy at: [Link]
procedures-forms
Students must meet the minimum English language proficiency requirement for entry into the course. For some students it may require an
English Language Test. Where the test reveals that the English language skills are insufficient, at the discretion of Curtin College, students
will be required to undertake an additional preparatory English study unit in their first study period or enrol in an ELICOS course prior to the
commencement of the Curtin College course. This will be outlined in the letter of offer. The duration of ELICOS studies outlined in Letters of
Offer is indicative only and is based on historic precedence. Students accepting offers made by Curtin College are informed that the
duration of their ELICOS studies may be shortened or lengthened according to their progress of studies.
I understand that I must pay my fees for each study period before the beginning of the study period. Certain diploma programs require the
purchase of specialised equipment, clothing, vaccinations and/or government checks. Indicative costs can be located here:
[Link]
This written agreement, and the right to make complaints and seek appeals of decisions and action under various processes, does not
affect the rights of the student to take action under the Australian Consumer Law if the Australian Consumer Law applies.
I understand that I am required to advise Curtin College of any change of address, whilst I am enrolled.

STUDENT PARENT OR GUARDIAN (IF STUDENT IS UNDER 18 YEARS OF AGE)

Name: Rohit THAPA Name:

Signature: Date: DD/MM/YYYY Signature: Date: DD/MM/YYYY

Mr Rohit THAPA
C/- Nobel Education Foundation (P) Ltd
Student ID: 90045769
Date of Birth: 13 July 2005
Offer Date: 31 July 2025

SECTION 3: REFUND AND CANCELLATION CHARGES SCHEDULE

Fee Refund Schedule - International Students

For the complete Curtin College Refund policy please visit [Link]
information/policies-procedures-forms.

Applications for a refund should be made on the Withdrawal Form available from Curtin College. The form should be completed
and forwarded to the Curtin College Admissions Office as soon as possibly after the reason for a refund arises. Refunds will be paid
within 4 weeks in the case of student default, and 2 weeks in the case of Curtin College default.

REASON FOR REFUND NOTIFICATION PERIOD REFUND

Visa refusal – proof of refusal required Prior to program commencement. Full refund minus the lesser of:
• 5% of prepaid tuition fees received by the
provider
OR
• AUD$500 (this includes AUD$225 enrolment fee)
Commencing student who fails to meet a condition of their Before study period /program Full refund minus the lesser of:
enrolment which prevents them from enrolling in their commences • 5% of prepaid tuition fees received by the
program provider
OR
• AUD$500 (this includes AUD$225 enrolment fee)
Commencing International Student on a Navitas English Before study period/program Full refund of course fees received by the
package and withdraws from program commences provider less AUD$1000^
Commencing International Student withdraws from program More than 10 weeks before study Full refund of study period fees less AUD$500^
or period commences
Commencing International student’s visa is refused, or their 4-10 weeks before study period 70% of fees for study period^
visa is cancelled for breach of visa conditions (proof of commences
refusal or cancellation necessary). Study period fees relate
to fees paid equivalent to 100 credit points. Less than 4 weeks before study 40% of fees for study period^
- Refer to policy rules 5.6 & 5.7 period commences
Weeks 1-4 of study period 30% of fees for study period^
After Week 4 of study period No Refund
Continuing International Student withdraws from program in Before study period Commencement 100% of next study period fees
any study period
Subject selection made but prior to 40% of fees for study period
commencement of study period
Weeks 1-4 of study period 30% of fees for study period
After Week 4 of study period No Refund
Continuing International student’s application for Visa Weeks 1-4 of study period 70% of fees for study period
renewal is rejected following breach of visa conditions
Weeks 5-6 of study period 50% of fees for study period
After Week 6 of study period No Refund
International Student withdraws from a single unit (subject to Weeks 1-4 of study period 100% of unit fee credited to following study period
policy rules 5.6 and 5.7)
After Week 4 of study period No Refund
Enrolment is cancelled due to gross or serious misconduct At all times No Refund
by the student
Continuing International student who has been Terminated Up to Week 4 of study period 100% of fees for study period
as a result of Unsatisfactory Academic Progress re-enrols in
units pending the outcome of appeal (either internal or
external). The appeal is unsuccessful and the student is After Week 4 of study period 50% of fees for study period
withdrawn from the College.

^AUD 225 enrolment fee is not refundable

Mr Rohit THAPA
C/- Nobel Education Foundation (P) Ltd
Student ID: 90045769
Date of Birth: 13 July 2005
Offer Date: 31 July 2025

SECTION 4: PAYMENT DETAILS AND INVOICE

ACCEPTANCE FEE

Tuition Fee Deposit - Diploma of Commerce $AUD 16,250.00

Overseas Student Health Cover - 37 months of Single Cover $AUD 2,615.00
Enrolment Fee $AUD 225.00
TOTAL ACCEPTANCE FEE PAYABLE $AUD 19,090.00

Please indicate the method by which you wish to pay:

Pay via the Flywire Portal

We use Flywire to provide you with easy and secure payment options.
You can pay your acceptance fee using your home currency or another international currency from your
bank account, credit card, e-wallet or BPAY.

1. Login and accept your offer

For agents managing applications on behalf of students, please login to the StudyLink
Partner Portal
For students who have applied directly, please login to the Applicant Portal
2. Select Flywire as the payment method and you will be redirected to Flywire to complete your
payment.
3. Enter your payment details and confirm your payment booking, receive instructions on how to
complete the payment process, depending on your payment method.
4. Once payment is made you will have access to real-time payment tracking through email, in-app
and text alerts.
5. Once funds are received, Flywire will pass the payment to Curtin College and send you a
confirmation of payment.

Flywire customer support

If you have any issues regarding payment, please contact Flywire at:
Email: support@[Link]
Phone: +61 2 8311 4772
International Phone Numbers & FAQs: [Link]/support
WeChat:

Please note: Flywire became our payment partner in December 2023. Invoices and Letters of Offer
sent
to you prior to this date may have included different payment information.

If you need further information about the payment methods available to you, please contact the Admissions Office.
Mr Rohit THAPA
C/- Nobel Education Foundation (P) Ltd
Student ID: 90045769
Date of Birth: 13 July 2005
Offer Date: 31 July 2025

SECTION 5: ACCEPTANCE OF OFFER

PROGRAM DETAILS
Program Start Date End Date
Diploma of Commerce 13 October 2025 22 May 2026
Bachelor of Commerce 20 July 2026 31 July 2028

PERSONAL INFORMATION
Please ensure the following information is exactly as it is in your passport. Correct any pre-filled information where necessary.
Family Name / Surname: THAPA Given Name/s: Rohit
Date of Birth: 13 July 2005 Gender: Male
Mobile: 9840788013 Passport Number: PA3550572
Country of Birth: NEPAL Citizenship: NEPAL
Email: mrrohitthapa2005@[Link]
Where will you be applying for a student visa (including online applications)?
City: Country:
Emergency Contact Name: Emergency Contact Number:

By signing this document I declare that:

I have read, understood and agree to the Terms and Conditions, I have read, understood and agree with the Initial Payment
Refund and Cancellation Charges Schedule, special comments and Breakdown as set out in Section 4.
Credit for Recognised Learning (CRL) (where stated) in all sections I agree that if I apply through an agent and have accepted my offer
of this Letter of Offer. and made payment, my agent will remain for the duration of this
I have read and agree with the Terms and Conditions enclosed packaged enrolment. A change of agent will only be considered in
with the Letter of Offer and that they form part of the agreement with the case of agent misconduct.
Curtin College and its affiliates. I understand that I am responsible for keeping a copy of the
I understand that by signing this Acceptance of Offer I am entering written agreement as supplied by Curtin College, and receipts of
an agreement with Curtin College (and its affiliates) and that I will any payments of tuition or non-tuition fees.
need to sign a separate agreement with Curtin University. Any current or prospective student of the College who
I understand that I must comply with all conditions placed on experiences incorrect, inappropriate or unfair treatment in the
my student visa and will inform the College of my Australian course of their relationship with the College is entitled to access the
residential address, mobile/cell phone number, email address and Complaints Policy – [Link]
an emergency contact person. If any changes are made I will inform students/essential-information/policies-procedures-forms. The
the College within seven (7) working days. consideration of complaints will be dealt with according to principles
I agree that if I am a student whose tuition fees are being paid by a of procedural fairness which respect the right of a complainant to be
sponsoring authority that information relating to my studies and heard by an impartial part. Complainants and respondents will not
any other matters relating to my time at Curtin College may be be subject to discrimination or harassment resulting from their
passed to that sponsoring authority. participation in the complaints process.
I understand that should my enrolment be cancelled or terminated;
my details may be shared with a third-party debt collection agency
(AMPAC) for the purpose of recovering any outstanding debts
(tuition fees). Third parties may be provided with your personal
data only to the extent necessary for them to perform their functions
on our behalf.
Mr Rohit THAPA
C/- Nobel Education Foundation (P) Ltd
Student ID: 90045769
Date of Birth: 13 July 2005
Offer Date: 31 July 2025

SECTION 6: FINANCIAL DECLARATION

I declare that I have a genuine intention to study the course for which I have applied, and that I have or intend to apply for access to
sufficient funds to cover tuition fees, Overseas Student Health Cover, and living expenses for the duration of my studies. The funds I
will need to have access to for the full duration of study are as follows:

EXPENSES PER PERSON AMOUNT REQUIRED NUMBER OF PEOPLE AMOUNT IN AUD$

Yourself Approx. return airfare to Australia Please complete

Travel
Family members Approx. return airfare to Australia Please complete Please complete

Yourself Total Course Tuition Fees Please Complete

Tuition
Children aged 5-18 AUD 13,502 per year, per child Please complete Please complete

Yourself AUD 29,710 per year of study

Living Partner AUD 10,394 per year of study Please complete

Per dependent child AUD 4,449 per year of study Please complete Please complete

ANTICIPATED TOTAL EXPENSES Please complete

IMMIGRATION HISTORY

Have you ever held a visa from Australia? No Yes (If yes, please provide details below)

Dates What was the reason for travel? Visa Type (e.g. tourist visa, student visa)

Dates Travel Reason Visa Type

Dates Travel Reason Visa Type

Have you ever been terminated or facing termination from an Australian institution? No Yes (If yes, please provide details below)

Have you ever had your visa denied or cancelled by the Immigration Department of Australia or any other country?

No Yes (If yes, please provide details of visa refusal notice below)

FAMILY AND RELATIVES (IN AUSTRALIA)

Do you have any family, relatives or friends currently living in Australia? No Yes (If yes, please provide details below)

(This includes brother, sisters, parents, grandparents, children, aunts, uncles, cousins and friends)
Name of family member, City of Residence in Visa Type (e.g. citizen, permanent
Relationship to you
relative or friend Australia resident, student visa)

Name Relationship City of Residence Visa Type

Name Relationship City of Residence Visa Type

Do you intend to bring your spouse and/or children with you to Australia? No Yes (If yes, please provide details below)

My anticipated total expenses will be funded from the following sources:

Personal or Family Savings Bank Loan Sponsorship Other

Have you already received approval for a bank loan? Yes No

Name of Bank / Loan / Sponsorship / Other:

I confirm that these funds are genuine and are to be used for no other purpose than to support me in my course of study.I
acknowledge that any false or misleading statement may result in denial of my admission application or subsequent cancellation of
my enrolment at the University, which in turn may affect the validity of my visa.

STUDENT AUTHORISED WITNESS

Name: Rohit THAPA Name:

Signature: Date: DD/MM/YYYY Signature: Date: DD/MM/YYYY

Authorised Witnesses (please tick where appropriate)

Authorised Curtin University Agent Company auditor or liquidator Local government CEO Psychologist
Curtin College / Navitas Agent Court officer (magistrate, registrar or clerk) Local government councillor Public Notary
Academic (post-secondary institution) Defence Force officer Loss adjuster Public Servant
Accountant Dentist Marriage Celebrant Real Estate agent
Architect Doctor Member of Parliament Settlement agent
Australian Consular Officer Curtin Study Abroad Partner Minister of religion Sheriff or deputy Sheriff
Australian Diplomatic Officer Electorate Officer (WA only) Nurse Surveyor
Bailiff Engineer Optometrist Teacher
Bank Manager Industrial organisation secretary Physiotherapist Tribunal officer
Chartered secretary Insurance broker Podiatrist Veterinary surgeon
Chemist Justice of the Peace (any State) Police officer
Chiropractor Lawyer Post Office Manager
Mr Rohit THAPA
C/- Nobel Education Foundation (P) Ltd
Student ID: 90045769
Date of Birth: 13 July 2005
Offer Date: 31 July 2025

SECTION 7: GLOBAL CURTIN REFUND AGREEMENT, TERMS OF OFFER AND

INFORMATION PACK

Letter of Offer
The Letter of Offer (Offer) and Acceptance of Offer form the agreement between the University and the student.

This Offer is issued based on the information you provided. The university reserves the right to withdraw the Offer at any
time should the information provided be found to be false, misleading or incorrect.
The Offer must be shown when you attend enrolment.
All the terms and conditions in this Offer are valid for the study period stated above. You must commence study by the
stated Course Start Date.
This Offer is only valid for international students studying under a temporary entry permit (e.g. student visa).
The course details are correct at the time of offer. The University reserves the right to alter its course offerings, policies
and procedures whenever the need arises and to vary them at any time without notice.

Original Documents
You may be required to provide the originals of the supporting documents you submitted with your application. Please ensure that you
bring the originals. if you are unable to provide the original documents when requested, your enrolment may be cancelled.

Acceptance of Offer
You are only required to pay the Deposit amount stipulated on your Offer. Should you choose to pay more, the additional amount will be
transferred to the subsequent study period. If you do not commence in the subsequent study period, a refund will be processed in
accordance with student refund agreement.

The Deposit may not be the full fee required at the point of enrolment. Upon your arrival and following on your enrolment in the course at
Curtin University, you can generate a copy of your tax invoice via [Link] to see if there is any further payment required. To
generate your eInvoice, please follow the steps at [Link]/students/essentials/fees/paying-your-fees/einvoice/.

It is your responsibility to ensure you accept your Offer and apply and obtain a student visa in time for you to attend Orientation Week and
enrolment briefing. The University cannot accommodate late arrivals.

Deferral of Offer
If you wish to defer your studies, you must submit a written request via our web form at [Link]/ask-international. Please note that if you
receive a deferred Offer, you will be subjected to the new term, including fee details stated in the new offer.

Fees
Students are required to pay the Deposit amount stipulated on the Offer.

The tuition fees quoted in this Offer are indicative only and are based on published fees for the calendar year in which this Offer is issued
(which may be different from the published fees applicable for the year in which your course commences). For Degree by Research
courses, tuition fees are calculated based on timed value which equates to one Equivalent Full Time Study Load (1 EFTSL) per year. To
find out more about your course structure and fees please visit the Curtin Handbook and Fees.

Tuition fees are reviewed annually and are subject to change. This may, or may not, result in an increase in tuition fees. Unless there is a
significant restructure to the course content, any fee increase will not normally exceed 5% per annum and will apply at the beginning of
each calendar year. The tuition fees you pay in future years will be those that are published for the corresponding calendar year and may
not be the same as the indicative first year tuition fees listed in this Offer.

The indicative total tuition fees quoted in this Offer, are based on the total number of course credit points as per the course structure in the
Curtin Handbook, and are current at the time of issuing your Offer. The indicative total tuition fees do not include any potential annual
tuition fee increases since it is not possible to predict what those increases would be at the date of this Offer. If there are increases, then
the actual total tuition fees will be higher than the indicative total tuition fees quoted in this Offer.

Each unit that you enrol in within your Course has a Census Date after which you will become financially liable for the unit. If you withdraw
from a unit after the Census Date you must still pay for the unit. To find out about the Census Date for each study period, please visit the
Academic Calendar.

Students and sponsors must not overpay the tuition fees and/or related charges and costs to the University in order to obtain their living
costs or circumvent any government regulation or restriction. The University is not able to act as a clearance account, and must abide by
Australian anti-money laundering laws. Excess payment amounts will be refunded to the original payee, or retained as credit for future
tuition fees. Curtin University is not liable for any loss due to, but not limited to, bank charges or fluctuating exchange rates.

Credit for Recognised Learning (CRL)

If CRL (advanced standing/exemption) is granted, the duration of the course will be reduced. The Confirmation of Enrolment (CoE) that
you need for your student visa application is based on the course duration after CRL (included in the Offer Letter).
Overseas Student Health Cover (OSHC)
It is a mandatory requirement that all international students on a student visa must have an active visa length OSHC from the date of their
arrival in Australia until the date that their visa expires. If you wish to purchase OSHC cover via Curtin, the University can only accept
OSHC payment on behalf of Bupa, our preferred provider. For more information regarding Bupa OSHC 'Succes' product for international
students, please read the Success OSHC Information Guide.
Note: New students using Bupa as their OSHC provider should register for myBupa at [Link] or download the
myBupa app upon arrival in Perth. You will be able to order your OSHC membership card through myBupa.

Simplified Student Visa Framework (SSVF)

Curtin University participates in the simplified Student Visa Framework (SSVF), which has necessitated the University implementing a
range of measures to ensure the genuineness of applicants who apply and to ensure that applicants who accept an offer at the University
have the financial capacity to pay for their tuition fees, travel and ongoing expenses associated with living in Australia. The level of
information required is dependent upon the country in which you are applying and the course level of your application. Before accepting
your offer you will need to meet the Genuine Temporary Entrant condition if outlined on your Letter of Offer. go to the immigration website
for more information on SSVF.

You may still need to provide evidence of your English language skills with your visa application, even if you have met
the Curtin University English entry requirements.

Find out more about English language requirements for student visas.

Curtin University International Student Refunds Agreement

New International
Newly admitted students who are unable to commence their studies at Curtin University can request a refund of any pre-paid tuition and
non-tuition fees. The refund amount is determined by an assessment of the student’s reason for requesting a refund, the supporting
documentation provided and the refund application date, relative to the course start date.

A New International Student may be eligible for a FULL refund under the following circumstances:

1. Notification of withdrawal from the course at least 10 weeks before the published start date (administrative fees of up to
AUD$500 may apply).
2. Visa Refused or Inability to obtain a Visa before the census date (administrative fees may apply)
3. Condition(s) on Offer could not be met;
4. Curtin is no longer able to provide the course.

A New International Student may be eligible for a PARTIAL refund under the following circumstances:

1. Notification of withdrawal is received before Census date and less than 10 weeks before the published start date.
2. Visa Refused or Inability to obtain a Visa after the census date (administrative fees may apply).

Please refer to the International Students Refund Agreement for the full details and conditions. All students accepting this Offer must read
the Refund Agreement.

Continuing International
A Continuing International Student may be eligible for a FULL refund under the following circumstances:

1. Notification of withdrawal from the course made before the published start date.
2. Visa Refused or Inability to obtain a Visa before the census date (administrative fees may apply).

A Continuing International Student may be eligible for a PARTIAL refund under the following circumstances:

1. Notification of withdrawal from the course made before census date.

2. Visa Refused or Inability to obtain a Visa after the census date (administrative fees may apply).

English Language Courses Refund Agreement

If you are commencing an English course as part of a Curtin English packaged offer, you may be eligible for a FULL refund under the
following circumstances:

1. Notification of withdrawal from the English course at least 4 weeks before the published start date (administrative fees will
apply)
2. Visa Refused or Inability to obtain a Visa (administrative fees may apply)
3. Condition(s) on Offer could not be met
4. Curtin is no longer able to provide the course

A New International Student may be eligible for a PARTIAL refund under the following circumstances:

1. Notification of withdrawal from the course made before census date.

2. Visa Refused or Inability to obtain a Visa after the census date (administrative fees may apply)
Please refer to the Curtin English Refund Agreement for the full details and conditions. All students accepting a packaged English Offer
must read the Refund Agreement

Applying For a Refund

Students can apply for a refund using the Online Refund Application Form. Before submitting an online application form, students should:

1. Check the International Student Refund Agreement to determine whether they are entitled to a full refund, partial or no
refund.
2. Gather any supporting documents required for their application.
3. Ensure the appropriate withdrawal from a course/unit application has been lodged with the University

Please note:

All refund applications are assessed based on the International Student Refund Agreement guidelines.
Refund amounts can only be determined after a refund application has been submitted and assessed.
Once ALL information/documents have been received, please allow 4 weeks (28 days) for a response
If a refund application is successful, any outstanding charges and administrative fees will be deducted from the refundable
amount.
Curtin University pays into the Tuition Protection Service (TPS) provided by the Australian Government. If the University
were unable to deliver its courses, the TPS would help international students to either complete their studies in another
course or with another education provider or receive a refund of their unspent tuition fees.

Refund of Overseas Student Health Cover (OSHC)

If you have not yet received your Bupa policy number you can contact OSHC@[Link] to request for a refund.
If you already have a policy number, or if you are departing Australia earlier than the visa end date, you need to apply for
your OSHC refund directly from BUPA either by contacting on 1800 888 945 or by visiting the Bupa on-campus consultant
or a Bupa retail centre. Go to the student FAQ’s to find out more [Link]
bupa/oshc-faqs

Appealing a Refund Application Outcome

• You can appeal the outcome of your refund outcome within 28 days of receiving the outcome notification by submitting a written request
for review. An appeal must include new information and/or new supporting documents not already included in the original application
• The request for review may be submitted either by email to the Manager, Student Finance and Statutory Reporting, Student Services at:
studentrefunds@[Link].

Information Pack
Please click here for more information on your course, enrolment, orientation, campus location, accommodation options, and living in
Western Australia (including family information).

Census Dates for Courses Offered

If Please ensure that you read information on Bentley Campus study periods and census dates.

Orientation and Pre-departure

Attendance at orientation is compulsory. During this week, you will attend an enrolment briefing that covers enrolment, class timetables
and tutorials, and also have the opportunity to familiarise yourself with the campus and the services we offer.

Accommodation
Transform your university experience and enjoy the safe and convenient lifestyle of on-campus living, with a range of benefits including
utilities, WiFi and free gym membership for Curtin Stadium, plus social and recreational activities. If you're wanting to live on campus, we
encourage you to apply for accommodation as early as possible.

Policies and Procedures

Please read and understand the policies and procedures relating to students' rights and responsibilities, administration and support of
students, including the procedure to defer, temporarily suspend or apply for a leave of absence etc.

Assessment and Progression

Please read and understand information about deferral, suspension and cancellation of enrolment.

Student Essentials
Before you accept and sign the declaration below, it is important that you get information on student essentials such as, important dates,
changing your details, enrolment, examinations, forms, Identity Card, official student documents, student concessions, graduation, money
matters and others.

Under money matters you will find information on other fees and charges which includes incidental fees, fines and debts and other
charges that you may incur on campus.

Student Help and Study Resources

Always be assured that you have access to help. Click here for information on: Careers, Support services, Security, Student Guild,
University Health Services, University life and Complaints. There is also information on study resources such as Bookshops, Studying
Online, ICT & Abacus Labs, Learning Support, Library, Rights and Responsibilities and Scholarships.
Privacy Statement
The personal information you provide to Curtin University may be provided to third parties e.g. Overseas Student Health Cover providers
for administrative purposes in accordance with the Privacy Act of 1988. Curtin University will not make available to a third party any
personal information supplied by you unless you have consented or the disclosure is otherwise permitted or required by law. For more
information on the collection, use and disclosure of personal information by Curtin University and how you may access or correct your
personal information or make a privacy complaint, view the University's Disclosure of Personal Information Procedures.

Complaints and Appeals

A complaint is an expression of dissatisfaction with an administrative decision made by Curtin University. Complaints can be made about a
range of issues including but not limited to:
Decisions by administrative staff affecting individuals or groups of students;
Administration of policies, procedures and rules of the University;
Standard of service received through the University administration; and
Access to resources or facilities.

Students are encouraged to first try to resolve the issue with the staff member responsible for the decision, act or omission. Where this
results in an outcome which does not please you or you do not feel comfortable approaching the staff member concerned, you can submit
a formal complaint via the Complaints Portal. Once the complaint is processed you will receive a formal notification of the outcome which
will include information on any relevant appeals processes.

External Appeals
Students not satisfied with the outcome of a formal complaint and appeal process at Curtin University can lodge an external appeal with
the West Australian Ombudsman's Office. Please note that the Ombudsman will only consider appeals where a student has exhausted all
of the University's internal appeals processes.

Student Records
It is your responsibility to keep copies of documents given to you by Curtin University, including:
Offer letters;
Confirmation of Enrolment (CoEs); and
Receipts of any payments for tuition fees and non-tuition fees.

Australia welcomes international students

The Australian Government has information for Australian students wishing to study overseas and international students
wishing to study in Australia. It also has information on visa and immigration information, Tuition Protection Services
(TPS), overseas student Ombudsman, Know your Workplace Rights, scholarships and other advice.
More information on international student visas can be found on the DHA website.

Education Services for Overseas Student (ESOS) Act

The ESOS Act was designed by the Australian Government to protect the rights of international students. The act also guarantees the
quality of education at any institution in Australia.

What you need to know about being an international student in Australia

The ESOS standards cover a range of information you have a right to know about and the services that must be offered to you by
Australian education providers. These include:
orientation to help you understand the course and more about the place you are studying, as well as access to support
services that can help you study and adjust to life in Australia
the education provider's contact officer or officers for overseas students
what your provider's requirements are for satisfactory attendance
what your provider's requirements are for satisfactory progress in the courses you study and
what support is available if you are not progressing well
if you can apply for course credit and the circumstances in which your enrolment can be deferred, suspended or cancelled
complaints and appeals process.

Your responsibilities as an international student in Australia

As an international student on a student visa, you are responsible for:
complying with your student visa conditions
ensuring you have and continue to maintain your Overseas Student Health Cover (OSHC) for as long as you stay in
Australia as a student
telling your provider if you change your address or other contact details within 7 days
meeting the terms of the written agreement with your education provider
meeting the restriction on transfer between registered providers
maintaining satisfactory course progress
maintaining satisfactory attendance where applicable.

Under 18
If you are under 18 years of age, to ensure your safety you will only be granted a visa if there are adequate arrangements in place for your
accommodation, support and general welfare for the length of your student visa or until you turn 18. This is a requirement of the DHA.
 Student Declaration
Please make sure you have read and understood the conditions below before signing to confirm your Acceptance

1. I declare that all of the information and supporting documents provided with this form are true and correct.
2. I declare that I will inform the University immediately if my visa status or any of the information provided changes.
3. I declare that I have read and understood the course structure and content of the course as per what is in the handbook, the
Credit for Recognised Learning (CRL) (if applicable) and special comments state in this Letter of Offer.
4. I accept the CRL duration stated on my offer (if applicable).
5. I am aware that my CRL has been awarded based on the course on my current offer (if applicable). Should I choose to
undertake a double major or change my course/major, my CRL may have to be re-assessed which may result in a longer
duration.
6. I declare that I have read, understood and agree to the terms & the University policies in the online Pre-departure Guide and
the Refund Agreement for International Students which is included as an attachment in the Letter of Offer.
7. I declare that I am a Genuine Temporary Entrant and Genuine Student.
8. I authorise the University to access the Visa Entitlement Verification Online (VEVO) system at any time to obtain information
on my visa status.
9. I understand that I am obligated to provide my Australian residential address and Australian phone number to Curtin
University within 7 days of arrival to Australia and that I must adhere to my other student visa conditions. For more
information please go to - Student visa conditions website.
10. I provide authority for my personal information, to be provided to my Sponsor, the Australian Government (Commonwealth) &
State Agencies; and my Curtin Student Identification number to Bupa (for OSHC) if applicable.
11. I am aware that the University may obtain official records from any institution or organisation I have claimed a previous
association with, for the purposes of verifying my academic or employment history;
12. I am aware that it is my responsibility to keep a copy of my offer letter, my signed Acceptance of Offer form, receipts of tuition
and non-tuition fee payment made to Curtin University.
13. That I have personally signed this form

By signing below, I confirm that I have read and understood the Curtin International Student Refund Agreement, the
Terms of Offer and Information pack of this document. Digital Signature is acceptable.
Applicant's Signature Applicant's name

Date Signed dd/mm/yyyy

Must be signed by parent or legal guardian if student is under 18 years of age.

Parents/legal guardians for Under 18 students are supposed to give us information on preferred accommodation arrangement by
completing the Local Carer Form.
Parent's/Guardian's Signature Parent's/Guardian's name
Mr Rohit THAPA
C/- Nobel Education Foundation (P) Ltd
Student ID: 90045769
Date of Birth: 13 July 2005
Offer Date: 31 July 2025

SECTION 8: GENUINE STUDENT REQUIREMENT (GS)

Genuine Student Requirement (GS)

Please use the guidelines below for your Genuine Student Test (maximum 150 words per question) and ensure your Genuine
Student Requirement is in your own words.

1. Provide details of your current circumstances. This includes ties to family, community, employment, and economic
circumstances.

2. Explain why you wish to study this course in Australia with this education provider. This must also explain your
understanding of the requirements of the intended course and studying and living in Australia.

3. Explain how completing the course will be of benefit to you.

4. Give details of any other relevant information you would like to include.

Additional questions for applicants who currently hold an Australian visa (eg: a student/tourist visa)

If currently holding a student visa: Please explain why you wish to change courses with a new provider.

If currently holding any other type of visa: Please explain why you did not originally apply for a student visa.

Please refer to the Genuine Student requirement criteria provided by the of Home Affairs when responding to the above questions.

Mr Rohit THAPA
C/- Nobel Education Foundation (P) Ltd
Student ID: 90045769
Date of Birth: 13 July 2005
Offer Date: 31 July 2025

SECTION 9: SCHOLARSHIP

Curtin College High Achiever Scholarship

This Scholarship is ONLY for international students.

It will not extend to your first year at Curtin University.
Please read the Terms and Conditions below to confirm your eligibility.

Scholarship Terms and Conditions

This scholarship is available exclusively to full fee-paying, non-sponsored international students.

It is only applicable to international students enrolled at Curtin College and does not include students in the Masters
Qualifying Program (MQP).

The scholarship is available to students who have a packaged offer with Curtin University.

The scholarship amount cannot be withdrawn as cash by the student.

The scholarship provides up to 15% off tuition fees for the next study period at Curtin College, provided that:

The student achieves a minimum weighted average of 70% in the current study period.

The student is enrolled in a full-time study load, as per their study plan.

Students must pay the full tuition fee as stated on their Letter of Offer and invoice. If deemed eligible by the Curtin College
Scholarship Committee, the scholarship amount will be credited as a refund to the student’s account.
 Students who receive any other scholarship, bursary, or sponsorship from Curtin College, Curtin University, or a third
party will not be eligible for this scholarship. The scholarship may be revoked at the College’s discretion if a student already
holds another form of financial aid.

The scholarship is non-transferable and non-refundable.

The scholarship must be used in the calendar year for which it is awarded.

The scholarship may be revoked if the student fails to accept the Letter of Offer or enrol in their course at Curtin College and
Curtin University within the specified deadlines.

The scholarship will not be extended beyond its set duration or amount unless explicitly notified by the College.

Curtin College reserves the right to amend or add to these terms and conditions with adequate notice.

Scholarship Retention Requirements

To continue receiving the scholarship, students must:

Students who withdraw, defer, or are terminated from their course will not be eligible for scholarship continuation.

Students must stay enrolled in their initial course at Curtin College and Curtin University, except for changes in major.

A minimum weighted average of 70% must be maintained each study period.

All enrolled units must be passed.

The scholarship applies only while the student holds international student status.

If a student’s citizenship status changes, the scholarship will only apply to units completed before the status change.

Students must enrol in all units each study period, following their approved study plan.

The study load should be a minimum of three (3) units and a maximum of four (4) units per study period.

Students must adhere to all scholarship terms and conditions outlined in this document.

Students must comply with all Curtin College rules and regulations.

If any of the above conditions are not met the scholarship will be removed/revoked, and you will be responsible for any
outstanding fees.

How to apply

No separate scholarship application is required. All qualifying applications are automatically assessed for the Curtin College High
Achiever Scholarship.

To accept this scholarship, you must:

Meet all the terms and conditions of this Scholarship;

Must pay the indicative tuition fee amount and OSHC (or evidence of) as indicated in your Letter of Offer;
Must complete and sign the Acceptance of Offer and return to admissions@[Link]; and
Must complete and sign this document and return to admissions@[Link]

Scholarship Acceptance and Consent: (please tick all the boxes)

I have read, understood and agree to the attached Terms and Conditions governing the Curtin College High Achiever
Scholarship for Curtin College students and agree to follow these conditions and obligations outlined therein.
I understand that if I fail to meet the criteria as outlined in the Terms and Conditions, my scholarship will be terminated by
the College. I understand I will no longer be eligible and will be required to pay my tuition fees in full.

I consent to the collection, use, storage and disclosure of my personal information by Curtin College and Curtin University
in connection with the scholarship, including (without limitation) for the administration of this Scholarship and for Curtin
College and Curtin University’s general administrative purposes which includes communications involving surveys, the
availability of courses, alumni activity, newsletters and promoting the scholarships program through any medium
whatsoever (including, without limitation, through advertisements, posters, books, articles, social media websites and on
 the world wide web generally) for public relations, promotional, commercial and advertising purposes.

Student Full Name:

Student Date of Birth: Student Curtin ID:

Student Signature: Date:

Parent/Guardian Signature: Date:

(Parent/guardian signature required for students under 18 years of age)

If you require assistance in accepting your offer, kindly contact Curtin College Admissions at admissions@[Link] or
phone us at +61 8 6266 1600.
Student Complaint Policy

Colleges of Business and Technology (WA) Pty Ltd

Trading as Curtin College, a member of Navitas Pty Limited
CRICOS Provider Code: 02042G
TEQSA Provider Code: PRV12157
ABN: 13 092 155 970

Document Name Student Complaints Policy

This Policy has been developed to ensure all current and

prospective students of Curtin College are given access to
Brief Description
a fair complaints resolution process. This Policy applies to
all students.

Responsibility College Leadership Team

Initial Issue Date December 2011

Version Control
Version Reviewer Name and
Date Summary of Changes
No. Department/Office

New template.
June 2024 V3.0 Major updates sections 2.3- Quality & Compliance Manager
2.6
Updated to reflect National
18 March 2025 V3.1 Quality & Compliance Manager
Student Ombudsman
Addition of Resolution
19 May 2025 V3.2 Quality & Compliance Manager
Institute

Related Documents
Name Location

Access, Diversity, Equity, and Inclusion Policy Website

Code of Conduct Website

Privacy Policy Website

Progression and Intervention Policy Website

Sexual Harm Prevention and Response Policy Website

Student Complaint Policy – Singapore Website

Refund Policy Website

Document Name: Student Complaint Policy Publish Date: 19-May-25

Information Classification: Public Page 1 of 7
Contents

1 Purpose and Scope .............................................................................. 3

1.1 Introduction ................................................................................................... 3
1.2 Purpose ....................................................................................................... 3
1.3 Scope ......................................................................................................... 3
2 Policy Statement .................................................................................. 3
2.1 Policy Principles ............................................................................................. 3
2.2 Types of Complaints ........................................................................................ 4
2.3 Academic and General Complaints Process ............................................................ 4
2.4 Complaints Committee membership ...................................................................... 5
2.5 External Review Agencies ................................................................................. 5
3 Responsibilities.................................................................................... 6
4 Compliance ........................................................................................ 6
4.1 General ....................................................................................................... 6
4.2 Policy Dissemination and Awareness .................................................................... 7
4.3 Relevant Legislation ........................................................................................ 7
5 Definitions .......................................................................................... 7
6 Review.............................................................................................. 7
7 Records Management ............................................................................ 7

Document Name: Student Complaint Policy Publish Date: 19-May-25

Information Classification: Public Page 2 of 7
1 Purpose and Scope

1.1 Introduction
This Student Complaints Policy sets out the approach of Curtin College relating to the
management of student complaints.
1.2 Purpose
The purpose of this Policy is to ensure all current and prospective students of Curtin College
are given access to a fair complaints resolution process. A student has the right to raise a
complaint and to have that matter considered with courtesy, at no or minimal cost, in a timely
fashion and without fear of prejudicial treatment.
1.3 Scope
Any current or prospective student of the College or its partner providers who believes they
experienced incorrect, inappropriate or unfair treatment in the course of their relationship with
the College (or any of its Agents or other related parties engaged by the College) is entitled to
access the complaints process set out in this policy, regardless of the location of the campus
at which the matter has arisen, the student's place of residence or the mode in which they
study.
A student may lodge a complaint at any time while they are a current or prospective student of
the College. A student has 20 working days, from the date of the decision or event, to lodge
an appeal. Former Students of Curtin College who seek to appeal a decision made during
their enrolment at the College will be dealt with on a case-by-case basis and at the discretion
of the College Director and Principal.
Due to legislative requirements in Singapore, Curtin College students studying on the Curtin
Singapore campus should refer to the ‘Student Complaints – Singapore’ Policy.
Curtin College employee complaints are to be dealt with according to the terms set out in the
Curtin College Enterprise Agreement or Navitas Staff Grievances Policy, depending on the
nature of their employment.

2 Policy Statement

This policy has been developed in line with requirements set out in Higher Education Support
Act 2003, The Education Services for Overseas Students Act (ESOS) 2000, the National Code
of Practice for Registration Authorities and Providers of Education and Training to Overseas
Students 2018 (National Code 2018) – Standard 10; and the Higher Education Standards
Framework 2021 (Threshold Standards) - Standard 2.4.

2.1 Policy Principles

The principles that underpin this policy are as follows:
• The consideration of complaints will be dealt with according to principles of procedural
fairness which respect the right of a complainant to be heard by an impartial party.
• In all matters of dissatisfaction, students and staff should attempt to resolve the conflict
informally in a cooperative manner. If this is not possible, or the outcome is unsatisfactory,
the formal process may be commenced. It is best practice that issues are resolved as close
to the source as possible.
• Complainants and respondents will not be subject to discrimination or harassment resulting
from their participation in the complaints process.
• This complaints process does not restrict or preclude a student’s right to further action
under Australian Law.
• Staff will make all attempts to respond to complaints within the time limits set out in this
policy.
• The Complaints process forms part of this policy and is available on the College’s website;
[Link]

Document Name: Student Complaint Policy Publish Date: 19-May-25

Information Classification: Public Page 3 of 7
 • Complainants and/or respondents have the right to be accompanied by a third person
acting as a support person (such as family member, friend, counsellor other professional
support person, other than a qualified legal practitioner), if they so desire.
• All communications arising from the complaints process, together with the proceedings of
the Complaints Committee, will remain confidential, except to the extent necessary to give
effect to this Policy.
• The complainant can formally present their case at no cost to them, to an external agent
(refer External Complaints Agencies section).
• If an internal or any external complaint handling process results in a decision that supports
the student, the College will implement the decision and advise the complainant of the
outcome.
• The Curtin College Student Counsellor is available to assist students with preparing a
written complaint. The Student Counsellor cannot give advice regarding the likelihood of
success.
2.2 Types of Complaints
• Academic
o Curriculum content and its delivery
o Class timetabling and exam timetabling matters
o Exam procedures
o Teaching staff
• General (Non-Academic) Complaints relate to the following:
o Agent misrepresentation of college and/or programs
o Customer services and administration
o Facilities
o Fees payments, refunds, and finance related matters
o Marketing related information
o Refusing admission to a course or cancellation of enrolment
o Staff
o Transfer of Provider
o Wellbeing (pastoral care)

2.3 Academic and General Complaints Process

Informal Resolution
Prior to lodging a formal complaint, the College encourages the complainant to contact the
relevant academic or administrative staff member to discuss the matter and seek an
acceptable resolution.
If the complaint cannot be resolved through informal direct communication with the
respondent(s), they should commence Stage One of the complaints process explained below.

Stage One - Formal Complaints Process

The complainant must lodge their complaint in writing by completing the ‘Complaint’ form
located on the Curtin College website and email it to complaints@[Link]. within
20 working days of the complaint issue becoming known.

Within 10 working days of receipt of the complaint, the Quality and Compliance Manager or
nominee will provide in writing the outcome to both complainant and respondent.

Stage Two - Complaints Committee

Where the complainant is unsatisfied with the outcome of Stage One and believes that:
• there was insufficient opportunity to present their case to the decision-maker (must provide
reasonable information that can specify how the student was prevented from presenting
their case to the decision maker); or

Document Name: Student Complaint Policy Publish Date: 19-May-25

Information Classification: Public Page 4 of 7
 • the decision was made contrary to the evidence provided (must specify why the
decision is considered contrary); or
• the process was not carried out in accordance with College’s policy or procedures
(must state what College policy or procedure was not followed and how the process
was not carried out correctly); or
• new information or evidence is available that has not been previously considered (must
specify what the new information is, and why it should affect the outcome).

the complainant can lodge a written statement of their complaint to the Complaints Committee
via complaints@[Link] This statement must be lodged within 10 working days of
receiving the written notification of the outcome of Stage One negotiations.

To avoid any apprehension of bias, an alternative Committee member will replace any
Committee member responsible for the decision that led to the complaint, or who was
involved in earlier resolution processes.

Complaints to the Complaints Committee are to be sent to complaints@[Link]

The committee will review the complaint and within 10 working days the complainant will
be informed of the outcome in writing. The Committee may ask either the complainant or
respondent (or both) to present their case in person to the Committee.

There is no cost associated with a complaint to the Complaints

Stage Three - External Review

Where a student engages in the Curtin College Complaints process, it does not remove
their right to pursue other legal remedies or take further action under Australia’s consumer
protection laws.

Where the complainant is unsatisfied with the outcome of the Stage Two, they may lodge
an appeal with an External Agency (refer clause 2.5).

2.4 Complaints Committee membership

The Complaints Committee shall be comprised of at least three from the following list:
• Academic Director
• Admissions Manager
• College Director and Principal
• Commercial Finance Manager
• Curtin University International Regulatory Compliance Co-ordinator (or nominee)
• Director Marketing & Recruitment
• Marketing Managers
• Program Managers
• Quality and Compliance Manager
• Student and Academic Services Manager
• Student Counsellor

The Complaints Committee may recommend a change in college policy or procedure as a

result of their deliberations. The relevant Senior Officer will be asked to respond with an
action plan, or a rationale why recommendation is not implemented.

2.5 External Review Agencies

If the complainant is not satisfied with the outcome of the internal appeal, they may seek a
review of the matter through an independent third party. A student may request a review
of the complaint and appeal through the National Student Ombudsman (NSO) which the
student can contact directly:
National Student Ombudsman
Phone: 1300 395 775

Document Name: Student Complaint Policy Publish Date: 19-May-25

Information Classification: Public Page 5 of 7
 Outside Australia: +61 2 5117 3600.
Email: nsooutreach@[Link]
Web: [Link]
Complaints form:
[Link]
orm

External bodies may require a student to have lodged and fully exhausted the College’s
complaints and appeals process before they will consider the complaint.

If the NSO refers the matter to another Commonwealth or State Government agency for
review, the College will assist the relevant agency to complete their review.

If the NSO determines the matter is outside the scope of their remit and the NSO does not
specify another suitable government agency to consider the matter, the student may seek
a review through the Resolution Institute for which the College is a member of its Student
Mediation Scheme. The Resolution Institute may be contacted at:

Resolution Institute
Phone: 1800 651 650
Email: infoaus@[Link]
Web: [Link]

While the parties attempt to resolve the matter, where relevant, the student will be
expected to continue to attend classes as normal (unless the student has a reasonable
concern about an imminent risk to their health and/or safety).

IF EXTERNAL REVIEW IS ENGAGED WITH:

The complainant has 10 working days from the date of the decision delivered by the
Complaints Committee to submit a request for an external review. The complainant must
provide written notification that they have initiation an external review and provide this
information in writing, along with the reference number provided by the NSO. This will
ensure appropriate governmental reporting can occur, where applicable.

• If the external review results in a decision or recommendation in favour of the

student, the College will immediately implement the decision or recommendation
and/or take the preventive or corrective action required by the decision, and advise
the student of that action
• If the external reviewer makes any general findings or recommendations, the
College agrees to appropriately consider those findings or recommendations,

3 Responsibilities
• The Quality and Compliance Manager will ensure staff are informed about this Policy
through communications and via the College’s website.
• The Academic Director or nominee will ensure students are advised of the Complaints policy
at Orientation.
• All Line Managers will ensure their staff (casual, part-time and ongoing) are advised of this
policy at induction.

4 Compliance
4.1 General
• Records of all complaints will be kept for a period of five (5) years. These records will be
under the responsibility of the Quality and Compliance Manager or nominee.
• Curtin College will take all necessary steps to ensure that information regarding the
complaint shall be disclosed only to those persons who have a right to the information
by virtue of their role in the complaints process.

Document Name: Student Complaint Policy Publish Date: 19-May-25

Information Classification: Public Page 6 of 7
 • The Quality and Compliance Manager is responsible for the collation and analysis of
information about the type, causes and numbers of student complaints on an annual
basis. An annual report is provided to the College Leadership Team and the Board of
Directors updated with the number and nature of complaints three times per year.

4.2 Policy Dissemination and Awareness

• This policy and related documentation are accessible through the Curtin College
website at: [Link] Learning Management System (Moodle)
and via the Curtin College intranet.
• Students verbally during Orientation Day, in writing via the Student Handbook and via
the College’s website ([Link] Students are also provided with
a copy of the Complaints Policy with their Letter of Offer.
• New staff will receive policy information during the induction process.

4.3 Relevant Legislation

• The Higher Education Support Act (HESA) 2003
• The Higher Education Standards Framework 2021 (Threshold Standards) - Standard
2.4 Student Grievances and Complaints
• The Education Services for Overseas Students Act (ESOS) 2000
• The National Code of Practice for Providers of Education and Training to Overseas
Students 2018 (National Code 2018) - Standard 10

5 Definitions
Refer to the Glossary of Policy Terms on the Curtin College website.

6 Review
This Policy is reviewed at least every 2 years, or when there are any changes to the regulatory
compliance requirements, legislation, regulation and guidelines.

7 Records Management
All records in relation to this document will be managed as follows:

Record type Owner Location Retention Disposal

Policy Quality and Compliance Website Permanently with Archived
Manager control in place for
Shared Drive revisions

Document Name: Student Complaint Policy Publish Date: 19-May-25

Information Classification: Public Page 7 of 7