LISTENING
SCRIPTS
Exercise 1
Good morning. Welcome to the Early Learning Childcare Centre. How may I help you?
Hi. I spoke to you last week about enrolling my daughter for next year.
Oh, yes. I’ll just get some details from you. So, you're her mother?
That’s right.
And, can I have your name?
It’s Carol, Carol Smith.
And your daughter’s name?
It's Kate.
Now, we have several groups at the centre and we cater for children from three to five years old.
How old is your daughter?
She’s three now but she turns four next month.
I’ll put four down because that's how old she'll be when she starts.
Fine, she’s so excited about her birthday and coming to the centre.
That’s good to hear. And what's your address?
It’s 46 Wombat Road, that's W-O-M-B-A-T. Woodside 4032.
And what’s the phone number?
Oh ... it’s ... 3345 9865.
So, have you decided on the days you’d like to bring your daughter here?
I’d prefer Monday and Wednesday if possible.
Mmm. I'll check, Monday’s fine, but I think the centre is already full for Wednesday. Erm. Yes. Sorry.
It seems to be a very popular day. We can offer you a Thursday or a Friday as well.
Oh dear. I suppose Thursday would be all right because she has swimming on Friday.
OK, got that. Because a lot of parents work, we do offer flexible start and finish times. We are open
from 7:30 in the morning until 6 o'clock at night.
What time would you like your daughter to start?
I need to get to work in the city by 9:00 so I'll drop her off at 8:30.
You’re pretty close to the city here so that should give me plenty of time to get there.
That’s fine. Now, we also need to decide which group she'll be in. We have two different groups and
they’re divided up according to age. There’s the green group, which is for three to four-year-olds.
And then there’s the red group which is for four- to five-year-olds.
She’s quite mature for her age and she can already write her name and read a little.
Well, I’ll put her in the red group and we can always change her to the green one if there are any
problems.
That sounds fine.
Ok. Let's move on to meals. We can provide breakfast, lunch and dinner.
As she’s finishing pretty early, she won't need dinner, will you give her breakfast before she comes?
Yes, she'll only need lunch.
Now, does she have any medical conditions we need to know about? Does she have asthma or any
hearing problems for example?
No. But she does need to wear glasses.
Oh, I'll make a note of that.
Yes, she's pretty good about wearing them, she can’t see much without them.
Right. OK. Now, I also need emergency contact details.
So what sort of information do you need?
Just the name and number of a friend or family member we can contact in case we can’t get hold of
you at any time.
That’d better be my sister... Jenny Ball. That’s B-A-double L. Her phone number is 3346 7523.
Great. So she is the child's aunt?
Yes, that’s right.
I’ll make a note of that as well. Now, is ther&anything you’d like to ask? What about payment? How
much are the fees each term?
Well, for two days and the hours you’ve chosen, that will be $450 altogether.
OK, and do I have lo pay that now?
No, we send out invoices once the children start at the centre. You can choose to pay at the end of
each term or we do offer a slightly discounted rate if you pay every month.
Oh. I’ll do that then. I find it easier to budget that way and I’m not used to the term dates just yet.
Good, it makes it a lot simpler for us as well. Well, that’s everything.
Would you like me to show you around ...?
Exercise 2
Thorndyke’s.
Good morning. Is that Mr Thorndyke?
Speaking. How can I help?
I’ve got quite a few things which need painting and fixing in the flat and I wonder whether you'd be
able to do the work.
I’m sure I’d be able to help but let me take down a few details.
Yes, of course.
Well, firstly, how did you hear about us?
It was my friend Mav Hamoton ... you did some excellent work for her a couple of years ago. Do you
remember?
Oh, yes, that was in West Park Flats, lovely lady.
Yes, she is.
And what’s your name, please?
It's Edith Pargetter.
Edith ... can you spell your surname, please?
It's P-A-R-G-E-double T-E-R.
Double T, right. And do you live in West Park Flats as well?
No, actually it’s East Park, Flat 4.
Oh, right, that’s over the road, I seem to remember - quite difficult to get to.
Yes, it’s at the back of the library.
Right, I know. And what’s your phone number?
875934 but I’m out a great deal in the afternoons and evenings.
So would the best time to ring you be in the morning?
Yes.
Fine. I've made a note of that. Can I just ask, I'll be in a van and I know parking’s rather difficult
round your flats. Where would you recommend?
Well, I always tell people in larger vehicles to park by the postbox on the other side of the road from
the entrance.
Good, thanks.
And will you be able to give me a full itemised quote?
Oh. yes. I'll list all the jobs separately with individual prices.
That'd be a great help.
No problem.
Now, what would you like me to do?
Firstly and most urgently is in the kitchen. With all the weather damage, the glass in the door has
cracked and I’d need that fixing ...I presume you mean replacing?
Oh, yes. And as soon as possible ...
What I'll do is come round tomorrow morning and do that immediately.
Thank you so much. The other things aren’t so urgent but...
Now, I'll make a note of everything you want doing.
Well, in the kitchen I’d like some painting doing.
All the kitchen walls?
Just the area over the cooker. It’s very greasy...
Right... it does tend to get that way!
Yes!
Well, if you want a proper job done what I’d need to do is strip the old paint and plaster it about a
week before I paint it.
Of course. Now, May tells me you also do work in the garden.
that’s right.
Well, I’d like you to replace a fence.
Just One?
Yes, at the far end.
Fine. Shouldn’t be a problem.
And that’s the lot.
Fine. Yeah, as I say I can come round tomorrow morning to look over things with you.
That’s great, thank you.
So, I’ll look forward to seeing you tomorrow at...