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Customer Service Email: Guarantee Policy

The document is an email written by a customer service officer, Tran Thanh Chuc, to a customer, Ms. Nina, regarding the guarantee policy for the Apple iPhone 14 purchased online. It outlines the 30-day return period and the 1-year limited warranty, detailing what is covered and what is not. The email encourages the customer to reach out with any questions.

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24 views1 page

Customer Service Email: Guarantee Policy

The document is an email written by a customer service officer, Tran Thanh Chuc, to a customer, Ms. Nina, regarding the guarantee policy for the Apple iPhone 14 purchased online. It outlines the 30-day return period and the 1-year limited warranty, detailing what is covered and what is not. The email encourages the customer to reach out with any questions.

Uploaded by

klinh271129
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

English for Business 2 Writing

Portfolios

Student name: ……...TRẦN THANH CHÚC…………………….….………….


…..
Student’s ID: ……………2021607172….……….………….…………
English class: …………20231FL6346001…………………………….
UNIT …3…
Topic: You are a customer service officer. Write an email (120-140 words) to a
customer about the guarantee policy of a product he/she has bought online from
your company recently.
Your writing:
From: tranthanhchuc072219@[Link]
To: ninanguyen@[Link]
Subject: The guarantee policy of Apple
Dear Ms. Nina,
I’m writing to inform you about the guarantee policy of Apple. First of all, let me thank
you for buying the product.
Recently, you’ve just bought a new smartphone called Iphone 14 at FPT shop. It’s an
electronic device that is very useful for your study and your work. This product has 30
days return period and a 1-year limited warranty. Within 30 days if the product has a
minor failure, it will be repaired or replaced.
During the warranty period, there are some defects covered under the warranty such as
errors made by accident, delivery, and workmanship. However, there are some damages
not warranted like improper use, lost, and stolen. The product will be warranted when
you provide us with an original purchase receipt and the warranty card. If the warranty
is lost or expires, you will have to pay for the repair.
If you have any questions, don’t hesitate to contact me at any time.
Yours sincerely,
Tran Thanh Chuc

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